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4.5 26 Reviews 723 Complaints
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Course Hero Complaints 723

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2:01 pm EST
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Course Hero please delete all the uploaded files of MateTreeRaccoon6

I have accidentally uploaded the files of my assessment in course hero. My teacher asked me to remove it before it gets to the top level management of the university. I did not know that there is no delete button on the site. I thought once I upload it to unlock certain document I can remove it or change its setting. Please help me because I will get in trouble on something I did not know what I did. I request a removal on course hero but all they gave me Is a ticket. I need an action as soon as possible. Help me remove my document.

Desired outcome: I'd appreciate if you responded and helped me delete my posted activities

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10:56 pm EST
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Course Hero Course Hero - need to delete all uploaded documents asap

Good day! i accidentally uploaded documents from my university a year ago which has been asked to remove it immediately by the lecturer. i really need to remove all uploaded documents in my account as soon as possible before there are action from the top level management of the university. i am looking forward to hear from you and hoping that you will me regarding this matter. Thank you

Desired outcome: Deleted my uploaded documents in coursehero

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6:48 am EST
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Course Hero Violation of copyright with upload of document without authors' permission

A case study "BCUCC Case Study upload.pdf" has been posted by user "vkoros44" of "Moi university", course title "BSM 310" without the permission from the authors (me of Nanyang Technological University, Pearl Tan of Singapore Management University, Tracey Zhang of Singapore Management University).

Please remove the document immediately and let us know who uploaded this document.

Desired outcome: Removal of this document.

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3:17 am EST
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Course Hero Course Hero as A FRAUD!

I just want to share my experience as a coursehero tutor. At first, i am happy tutoring students and earned ..but after a few days using these kind of online platform i can no longer access my account and thinking that i rated as 88 % ratings. I emailed them asking why i can no longer access my account then emailed me telling that my account was flagged and violates terms of use. Which i don't receive anything from them any proofs of violating the said terms of use. I still have a pending earnings they said no futher payment are obligated. I answered with a helpful ratings. These kind of platforms should be reported!

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8:09 pm EST
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Course Hero Remove document wrong upload

I have contacted course hero many times asking them to remove the files that I accidentally uploaded. I accidentally upload my assignment group in course hero to know the answer right or not, and now all my group members felt angry with me because we are not supposed to upload our school documents and I have been given a warning.

Then, I deactivate my account because I think with deactivating that account, that document will automatically delete. Now I can't log in to my account and the file is still there. I felt my mental breakdown now. I am scared that another member from the same course sees that file and we have the same. PLEASE HELP ME :'(

Until now I still have not heard from course hero nor have they removed the document. I really need you to take action and remove this file.

https://www.coursehero.com/u/file/126202681/acc-revise-19122docx/#question

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Update by Ghost2441
Jan 26, 2022 9:03 pm EST

hmm not helpful :'). Im so frusted, I already deactive my account and how i can go tu customer support.

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9:22 am EST
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Course Hero Uploaded File

I was able to see an output I made, a powerpoint presentation uploaded here thru a pdf file my lecture to my students entitled Research 101. My which is included in.this presentation was uploaded here without my knowledge and permission. I am saddened that I dont even know how this output of mine is being used. I seek your action to remove my file immediately. I want to know who submitted it as well.

Desired outcome: Removal of my uploaded file (Research 101) immediately

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12:56 pm EST
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Course Hero Ask a Tutor

I spend a lot of money on course hero. Whenever I ask a tutor question it is wrong or needs some additional detail. The feedback and reviews never work. Because of this, my questions are wasted and I don't even get the answer which results in waste of my money. As a student, it is not easy to spend dollars every time I ask questions and don't even get a correct answer . I hope this complaint will work and I'll get a possible solution

Thanks.

Desired outcome: give me some extra tutor questions.

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1:00 am EST
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Course Hero I'm complaining about to remove document that uploaded mistakenly in coursehero

This is happened on 9 January 2022.I mistakenly uploaded assignment which has to submitted to my lecturer. So it shows the highest plagarism due t my mistake. I need a urgent solution for this. My number is [protected]
https://www.coursehero.com/file/125004135/Group-2-Group-Assignment-3-1docx/
This is the url of that document.
My email address is [protected]@gmail.com

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1:12 pm EST
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Course Hero Monthly subscription and cancelation fee

Hello, I did not mean to go through with signing up for the monthly subscription...I canceled my plan 30 seconds later. I also thought it would only charge 9.95 not the 119 fee...how could you mislead people like that. I would like a refund.

Desired outcome: refund

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12:07 am EDT
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Course Hero I have been charged for subscription that I had already deactivated

I had deactivated the account and I already deactivated the subscription but I was still charged for this month. This is completely insane. Kindly review the request.

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8:07 pm EST
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Course Hero Removal of Documents

I have uploaded notes from my university which has been asked to remove it immediately by the lecturer. All the notes I got from my university which actually i need to ask from consent from the owner since it are made for only university students. I have accidentally uploaded few notes from my university into course hero and now i really need to remove before there are action from the top level management of the university. I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible.

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6:32 am EST

Course Hero Reactivate my coursehero account

I deactivated my account that have many uploads their i want to reactivated it again please take an action immediately.

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2:46 am EST
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Course Hero Delete the uploaded document due to school policy, privacy and without the owner's consent

Good day, I accidentally upload the documents where my professor asked me to delete it because they are thesis and some of those are part of the thesis and my thesis will not be accepted because when my professor checked in plagiarism checker, the documents i uploaded here in course hero appear. I sincerely hoping to resolve my problem. I just cant remember the accounts I used in uploading the document. Hope of take action with this.
These are the documents: https://www.coursehero.com/u/file/70612150/SEED-PLANTER-SOWING-MACHINEpdf/#details
https://www.coursehero.com/file/112250327/Contributing-factordocx//

Desired outcome: DELETED THE SAID DOCUMENTS

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9:11 pm EST
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Course Hero Course hero: delete my documents on my account

Our professor has told us that we cannot upload our answers and notes on any platform, other than google classroom or else our answer sheets would be scanned as plagiarized. He requests that we take them down immediately. I have already contacted and requested Course Hero to delete my documents. However, Course Hero cannot proceed with my request. I hope this complaint does not get ignored because this is an urgent matter.

Desired outcome: Delete the documents I uploaded.

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1:58 pm EST
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Course Hero Uploaded documents complaint

I have uploaded some documents on my course hero account. However, after a while, I realized that I uploaded the wrong documents, my assignment contains my personal information that I don' want to reveal . Moreover, they also have negative content that affects viewers. Then I emailed to your company and request your help to remove my documents. However, your company didn't give me a help to remove them. And I have email you many times but there's no reply . Removing these documents is vital for me . Therefore, I hope that I can receive your help to remove them as soon as possible. I will attached link of these document below

Desired outcome: Please I'm requesting to you remove uploaded documents.

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1:00 am EST
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Course Hero I want to remove all my uploaded documents in my account.

I shared some confidential information in the uploaded documents and I want to delete all of it including the school I write. I want to take down all of it immediately. My school is at risk about it and the professors also. I may have a problem with them if I don't remove it as soon as possible. Also, I want you to deactivate my account after deleting the documents. I don't want the documents to be accessible publicly and clear the trace of my account to this.

Desired outcome: I want the courses in my account to be deleted including the documents inside the course.

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9:35 pm EST

Course Hero Uploading the documents

I have been trying to upload different docs so I can get access to a text I really need for a class (A Rulebook for Arguments by Anthony Weston (z-lib.org) (1).pdf) but the page keeps denying it.

It fulfills the requirements to upload a document but the system simply doesn't accept it.

Awful service, it doesn't do what offers. Each time the platform refuses my docs it keeps suggesting the paid version.

😠😠😠😠

Desired outcome: Access to the text I am trying to get

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3:19 am EST
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Course Hero Cannot removed my document

hi, can help me to take down document, this is my assigment which cannot seen by anyone, I accidentally uploaded.

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10:04 am EST
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Course Hero Deleting my documents

[6:03 pm, 01/12/2021] Me Canada: I uploaded notes from my university which been asked to remove it immediately by the lecturer. All the notes i got from my university which actually i need to ask from consent from the owner since it are made for only university students. I uploaded few notes from my university into course hero and now i really need to remove before there are action from the top level management of the university. I asked course hero to remove and they responded and asked for the removal reason but no one response again and probably i don't have time to delete them .i really need to remove all of the documents from my account as soon as possible.
I only have 2 more days to delete them.
Please response to my problem. It is very important
Thank you

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11:25 pm EST
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Course Hero about the uploaded files in Course Hero

Good Day Sir/Ma'am,

I would like to request for deletion of my uploaded files in Course Hero, all of it if possible, because all of it are belong to someone else, it is part of their on going thesis and I thought those drafts are not important. I do not remember when I exactly uploaded those files but I'm very certain it is one of this month which is around March-May in this current year. Since accessing files in Course Hero is not for free, it left me no choice but to upload some files that I didn't expect that so important. However, it just so happen that those files are prohibited to upload which compromise the intellectual property rights of them who originally made that file.

With this, I humbly ask in your good office to delete all my uploaded files in this account ([protected]@gmail.com) with the username of Accountant267. I highly appreciate your help. Thankyou and God Bless.

Best,
Charmaine

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About Course Hero

Screenshot Course Hero
Course Hero is an online platform that provides students with access to a vast collection of study materials, including course notes, study guides, practice exams, and more. The platform is designed to help students improve their academic performance by providing them with the resources they need to succeed in their courses.

One of the key features of Course Hero is its extensive library of study materials. The platform has over 25 million course-specific study resources, including notes, study guides, and practice exams, that have been uploaded by students and educators from around the world. This vast collection of resources covers a wide range of subjects, from math and science to humanities and social sciences.

In addition to its study materials, Course Hero also offers a range of tools and features to help students improve their learning experience. For example, the platform has a Q&A section where students can ask and answer questions related to their courses. This feature allows students to collaborate with their peers and get help with difficult concepts.

Another key feature of Course Hero is its 24/7 tutor support. Students can connect with a tutor at any time of day or night to get help with their coursework. The platform also offers personalized study plans and progress tracking tools to help students stay on track and achieve their academic goals.

Overall, Course Hero is a valuable resource for students looking to improve their academic performance. With its vast collection of study materials, collaborative features, and personalized support, the platform provides students with the tools they need to succeed in their courses.
How to file a complaint about Course Hero?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Course Hero. Make it specific and clear, such as "Unauthorized Subscription Charge by Course Hero" or "Difficulty Accessing Paid Resources on Course Hero".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Course Hero. Mention specific issues such as problems with account access, billing disputes, content quality, customer service interactions, or any other relevant concerns. Include dates, any communication with the company, and the nature of the issue. If you attempted to resolve the problem, describe the steps you took and the responses received from Course Hero. Clearly articulate how this issue has personally affected you, whether it's financial loss, time wasted, or frustration experienced.

5. Attaching supporting documents: If you have any screenshots, receipts, emails, or other documents that can support your claim, attach them to your complaint. Be cautious not to include any sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Course Hero. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service improvement, or an apology.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that all the information provided is accurate, clear, and complete. This will help others understand your situation and increase the chances of a satisfactory resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against Course Hero on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, keep an eye on your ComplaintsBoard.com account for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution process.

Overview of Course Hero complaint handling

Course Hero reviews first appeared on Complaints Board on Jan 20, 2012. The latest review My account was posted on Oct 31, 2024. The latest complaint Applying for a Job as a Course Hero Tutor was resolved on Sep 25, 2024. Course Hero has an average consumer rating of 4 stars from 1665 reviews. Course Hero has resolved 502 complaints.
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  1. Course Hero Contacts

  2. Course Hero phone numbers
    +1 (888) 634-9397
    +1 (888) 634-9397
    Click up if you have successfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (888) 634-9397 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone number
    Media Contact
    +1 (650) 454-0742
    +1 (650) 454-0742
    Click up if you have successfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (650) 454-0742 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone number
    Chief Operating
  3. Course Hero emails
  4. Course Hero address
    1400 Seaport Blvd., Building B, 2nd Floor, Redwood City, California, 94063, United States
  5. Course Hero social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 01, 2024
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