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4.5 26 Reviews 723 Complaints
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Course Hero Complaints 723

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11:25 am EDT
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Course Hero Delete my uploads

Greetings! I am hoping you are doing well Course Hero. I have a hard time waiting for your response to delete the uploaded documents that I request and it was 3 days ago since I requested to Delete the uploaded files. I want to delete the documents because it is not my intention to upload confidential files from my profs. Please notice my concern as soon as possible. Thank you!

Desired outcome: Delete the uploaded files/document.

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Update by Ermamae
Oct 30, 2021 11:41 am EDT

The following are the links of the files:

https://www.coursehero.com/u/file/111661036/101-A-ACCOUNTING-JOURNALYZING-Book1xlsx/#question
https://www.coursehero.com/u/file/111661173/101-A-ACCOUNTING-WORKSHEETxlsx/#question
https://www.coursehero.com/u/file/111661369/ACCOUNTING-101-A-ACCOUNTING-CYCLExlsx/#question
https://www.coursehero.com/u/file/111661243/accounting-fundamentalspptx/#question
https://www.coursehero.com/u/file/111662085/Lesson-23-Augustinian-Spiritualitypdf/#question
https://www.coursehero.com/u/file/111667483/Lesson-22-Different-Types-of-Spirituality-Copy-1pdf/#question
https://www.coursehero.com/u/file/111661721/Lesson-13-The-Youthpdf/#questionhttps://www.coursehero.com/u/file/111661792/Lesson-1-Search-for-Meaningpdf/#question
https://www.coursehero.com/u/file/111662570/RFBT-1-Week-4-Outline-based-Handoutspdf/#question
https://www.coursehero.com/u/file/111662171/RFBT-1-Week-1-Outline-based-Handoutspdf/#question
https://www.coursehero.com/u/file/111662405/Lesson-14-Characteristics-of-millenials-pdf/#question

p.s. Apology that I didn't attach the link in the text above. It is my first first time to post a complain and I do hope that you will help me to delete this uploaded documents. Thank you!

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7:30 am EDT
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Course Hero Website

I'm unable to deactivate my account. When I click the "deactivate button", I get a message saying "Page Not Found". It goes on to explain that the page I've found is either broken or has been removed! How are subscribers to delete their account if that option is no longer available to them? I've attempted to deactivate several times, but the same message keepings popping up over and over again. I want to deactivate my account immediately!

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1:20 am EDT

Course Hero Remove documents in my course hero account

Hello! I would like to delete/remove all the uploaded files. It's urgent. Can you take some action? I need this as soon as possible. My professor just reached out to me to delete the documents for copyright reasons.

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3:47 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Course Hero Tutor

I am a tutor on coursehero they are doing scam I solved correctly answered questions they are not paying just marking it unhelpful by ill minded they are using tutor answer to make money and not paying tutor ...they are fully fraud ..

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3:39 am EDT
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Course Hero Copyrights, unconsented documents, infringement

'Id like to request the removal of my uploaded file into Course Hero website for reasons other than it being copyrighted works uploaded without consent, outdated materials, and such that will be mentioned. As I am aware of the terms in Course Hero, I will no longer be using the services provided (this includes accessing, uploading, and unlocking membership) and promptly deactivated my account registered under the name [AgentWaterBuffalo9838AgentWaterBuffalo9838] (you can check the account's availability). I hope my request can be considered as I am no longer using the services and potential misinformation will spread.

URL of Account to be removed:

https://www.coursehero.com//profile/AgentWaterBuffalo9838/

Topic : Infringe documents, unconsented documents

Reason for removal :
- The materials are copyrighted.
- The materials can't be edited (which is inconvenient).

- The materials are outdated and no longer relevant.
- The materials contain sensitive information.
- The deletion of the account and no longer using Course Hero services.

Please respond Thank you!

Desired outcome: Delete account, all documents

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12:57 am EDT
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Course Hero Delete my my uploaded files as soon as possible.

I uploaded my activities from my university which has been asked to remove it immediately by my instructor. Some of those were from my university which actually I need to ask for consent from the owner since it is made for only university students. I have accidentally uploaded 2 documents from into course hero and now I really need to remove them before there is action from the top level management of the university. I have asked the course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible.
I would like to request to take down all of my uploaded files on course hero. Our university administrators restricted us from uploading our files and works on any website, including course hero. Please this one needs urgent action. Thank you.

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11:24 pm EDT
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Course Hero I really need to request to please take down all the files especially the files in OJT.

I need to delete all the documents uploaded in my account, and that account has identified a copyright content and prohibited to share the documents since it contains files from our OJT. And one thing I have really concerned about is that someone uploaded documents in that account. I knew there is someone else using that account to upload documents. I would like to request to please take down all the files especially the files in OJT.

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2:28 pm EDT
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Course Hero Unethical behavior. Copyright. need a quick decision.

Hi there,

I have submitted a requested form to remove part of my dissertation that has been uploaded by the Editor without my permission. since 10/14 case number 2440720. I have not heard back from the compliance department. It is very urgent to remove it. It is a dissertation for my doctoral program. You destroy me if you do not delete the file. The time is a matter for me. something like that should not take time.
Thanks
Iyad

[protected]@hotmail.com
[protected]

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4:20 pm EDT
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Course Hero Cant reset password, and don't receive any emails from course hero

for some reason I've been logged out of my account. I have been trying to reset my password for 2 days now. I have went ahead and reached out to course hero and I never receive an email back. also when I click forgot password I never receive an email to reset my password as well. I find it amusing when there are these technical issues its never quick to help the consumer, but to receive our payment there is never any issues.

Desired outcome: fix it

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4:28 pm EDT
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Course Hero unethical behavior

This occurred on October 12, 2021, I wanted to subscribe to the $9.95 plan, and when I did, I was charged a whole 119.40 to my account; I do not have the money to be wasting that much money on homework help. I already asked for a refund, but they won't reply. I will not be using course hero because I don't want anything to cause me not to get a refund. I need that money for other things. I was planning on wasting 10 dollars for help n homework. I did not want $119.40 to leave my bank account.

Desired outcome: full refund

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6:47 pm EDT
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Course Hero Tutor Support Team are NOT RESPONDING TO MY EMAILS

I contacted the tutor support team because suddenly i cannot open my account. I tried everything and i have not change my password and email. It is suspicious how it says that my email and password is incorrect while i used the keep me logged in option and i also used the save password feature in my phone to easily logged into it incase i forgot my password.

Please do something about it. It has been days since i sent an email.

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9:25 pm EDT
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Course Hero Cannot access or log in to my account

I can't access my account. It keeps on popping the wrong password or email notification. I even tried to log in using Facebook and Google option but nothing happen. It keeps directing me to the first option which is to log in directly using my account email and password. This happen since last night. I'd tried to troubleshoot by clearing my cache and cookies, even tried another browser and the forget password option but still nothing. Will you help me with this problem? Thank you.

Desired outcome: Account Recovery

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9:21 pm EDT
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Course Hero Cannot Access/Log in to my account

I can't access my account. It keeps on popping the wrong password or email notification. I even tried to log in using Facebook and Google option but nothing happen. It keeps directing me to the first option which is to log in directly using my account email and password. This happen since last night. I'd tried to troubleshoot by clearing my cache and cookies, even tried another browser and the forget password option but still nothing. Will you help me with this problem? Thank you.

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10:17 pm EDT
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Course Hero Delete all the files that is same to my provided screeshot

The files are accidentally mixed. They originally they are not supposed to be uploaded. Most importantly they are not mine it is a honest mistake. Sorry for the inconvenience. The screenshot is provided below and I also suggest all the diary like. I hope it can be deleted as soon as possible. Thankyouu again. All the files in that profile especially what belongs in screen shot.

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1:27 am EDT
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Course Hero Customer service

There is a severe privacy breach on one of the documents uploaded on your site. This includes personal information such as my name and student number. I have put in multiple contact requests, emails to support and privacy; as well as attempting to call with no reply or resolution to this issue.

https://www.coursehero.com/u/file/92099511/councelling-roleplay-docx/#question

Desired outcome: Finish the job, delete the document

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2:35 pm EDT

Course Hero Request for deletion

I want to delete all my documents in my curse hero because I accidentally upload my personal information I hope you can help me. I need to delete it as soon as possible because my professor will discover why I uploaded please help me. Thank you

Desired outcome: Request for Removing

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1:36 am EDT
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Course Hero Remove my documents in my course hero account

I have uploaded the answers to my activities and also notes from my high school which have been asked to remove immediately by the teacher. I really need to remove them before there is action from the principal of the high school. Please help me resolve this problem. I just don't want to get suspended. Please remove all of the documents from my account asap.

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12:35 pm EDT
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Course Hero Deletion/removal of my documents

Hello

I would like to request the removal of my uploaded documents. I forgot to remove my name from the file and in the content of the documents.

I wish to have privacy and I don't want people/scholars knowing that I have uploaded my documents here. So please do grant my request.

P.S. please do grant my request. I don't want anyone knowing that it is ky work unless I'am asked . Thank you so much.

Desired outcome: Removed Uploaded Documents

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11:38 pm EDT
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Course Hero Deleting uploaded files

September 16, 2021
Registered email in course hero: [protected]

I couldn't request a complaint in your site because it requires a credit card info in which I apparently, don't own any. I request for removal of these files please

Links:
https://www.coursehero.com/u/file/106400079/assign-7docx/?__chid=34c399d7-80b1-4983-8a86-2951f5698928#question
https://www.coursehero.com/u/file/106399989/[protected]-STAS111-PORTFOLIO-BSPH1Y0-1pdf/?__chid=6f089730-9963-4502-8ff7-81f5d9800f9b#question
https://www.coursehero.com/u/file/106399735/[protected]-PHAN111LAB-WS7pdf/?__chid=1c19c4e4-4e38-4e60-95ea-6b8e7024ddd6#question
https://www.coursehero.com/u/file/106399719/[protected]-1Y2-2-WORKSHEET2docx/#question
https://www.coursehero.com/u/file/106399765/[protected]-1Y0-1-PHAN111LEC-ASSIGN-NO-61docx/#question
https://www.coursehero.com/u/file/106399408/Alkalimetry-Practice-Problemsdocx/?__chid=097baf91-9ea2-44bf-950d-63e41f8cd054#question

Desired outcome: Remove previously uploaded files

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10:38 pm EDT
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Course Hero Complaint on malicious sell of my essay on this site

I seek immediate removal of my essay (https://www.coursehero.com/file/105259307/Mental-Health-Diagnosisedited-1docx/).
I completed the essay and just received a complaint that it has been shared on your website.
I have attached the question I originally did in regard to this complaint

Desired outcome: REMOVAL OF MY ESSAY FROM YOUR WEBSITE

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About Course Hero

Screenshot Course Hero
Course Hero is an online platform that provides students with access to a vast collection of study materials, including course notes, study guides, practice exams, and more. The platform is designed to help students improve their academic performance by providing them with the resources they need to succeed in their courses.

One of the key features of Course Hero is its extensive library of study materials. The platform has over 25 million course-specific study resources, including notes, study guides, and practice exams, that have been uploaded by students and educators from around the world. This vast collection of resources covers a wide range of subjects, from math and science to humanities and social sciences.

In addition to its study materials, Course Hero also offers a range of tools and features to help students improve their learning experience. For example, the platform has a Q&A section where students can ask and answer questions related to their courses. This feature allows students to collaborate with their peers and get help with difficult concepts.

Another key feature of Course Hero is its 24/7 tutor support. Students can connect with a tutor at any time of day or night to get help with their coursework. The platform also offers personalized study plans and progress tracking tools to help students stay on track and achieve their academic goals.

Overall, Course Hero is a valuable resource for students looking to improve their academic performance. With its vast collection of study materials, collaborative features, and personalized support, the platform provides students with the tools they need to succeed in their courses.
How to file a complaint about Course Hero?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Course Hero. Make it specific and clear, such as "Unauthorized Subscription Charge by Course Hero" or "Difficulty Accessing Paid Resources on Course Hero".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Course Hero. Mention specific issues such as problems with account access, billing disputes, content quality, customer service interactions, or any other relevant concerns. Include dates, any communication with the company, and the nature of the issue. If you attempted to resolve the problem, describe the steps you took and the responses received from Course Hero. Clearly articulate how this issue has personally affected you, whether it's financial loss, time wasted, or frustration experienced.

5. Attaching supporting documents: If you have any screenshots, receipts, emails, or other documents that can support your claim, attach them to your complaint. Be cautious not to include any sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Course Hero. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service improvement, or an apology.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that all the information provided is accurate, clear, and complete. This will help others understand your situation and increase the chances of a satisfactory resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against Course Hero on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, keep an eye on your ComplaintsBoard.com account for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution process.

Overview of Course Hero complaint handling

Course Hero reviews first appeared on Complaints Board on Jan 20, 2012. The latest review My account was posted on Oct 31, 2024. The latest complaint My account was resolved on Oct 31, 2024. Course Hero has an average consumer rating of 4 stars from 1665 reviews. Course Hero has resolved 503 complaints.
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  1. Course Hero Contacts

  2. Course Hero phone numbers
    +1 (888) 634-9397
    +1 (888) 634-9397
    Click up if you have successfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (888) 634-9397 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone number
    Media Contact
    +1 (650) 454-0742
    +1 (650) 454-0742
    Click up if you have successfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (650) 454-0742 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone number
    Chief Operating
  3. Course Hero emails
  4. Course Hero address
    1400 Seaport Blvd., Building B, 2nd Floor, Redwood City, California, 94063, United States
  5. Course Hero social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 10, 2024
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