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4.5 26 Reviews 723 Complaints
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Course Hero Complaints 723

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J
4:54 pm EST

Course Hero Reactivate my account and Delete documents inside

I had accidentally deactivated my account and I thought I can delete all the documents inside. Now the documents are still on Course Hero, but my account already deactivated. I now want to reactivate my account and delete the documents. Thanks in advance.

My email : [protected] .com.my

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9:55 pm EDT
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Course Hero Cannot login after deactivate account

hello, why I cannot log in after me deactived my account. I'm already reset the password still cannot log in.

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10:24 pm EDT
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Course Hero Revoked my tutor account snf forfeited the rest of my payment

As I log in to my account, received an email saying that I was removed as a tutor following another that stated it was due to unimproved Helpful rating. I can only withdraw my balance but would not be received the payment I supposed to have by Oct. 19, 21, 22, 23 and 24. This must be around more than $20 USD. As I review, my answered question, I can assure that I have more than 20 Helpful rate bu still my rating on my profile remained zero.

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Since the revoked order was irreversible, I was able to transfer my remaining balance but the rest, it is sad, but at least I get some.

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joey monton
digos, PH
Dec 02, 2020 5:26 pm EST
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Hi! i am joey monton. here is my my email : joeymonton10@gmail.com you removed me from tutoring stated that I violated your platform. i ijust want to know i have violated. if you ramoved me can I have my pending transaction? thank you!

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4:29 am EDT
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Course Hero Account revoke

Sir my name is ankit kumar and my registered email id on course hero as a tutor is [protected]@gmail.com. I answered lots of questions and nearly 500 dollars payment are remaining but suddenly I received a mail is that my account is revoke. So I would like to say that please credit remaining amount in to my account and as one time courtesy please reactivate my account. Sir I am also tutor on other education websites and sometimes I got the same question on other websites and on course hero but student marked it unhelpful and I also discussed this concern many times to course hero but no resolution. Now in the last I would like to say if course hero wants revoke my account than ok but please credit my remaining amount because as I answered 289 question and if one solution is wrong than by doing account revoke my other question earning money is lost. As one time courtesy I appel to reactivate my account or credit remaining money in to my wallet.

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A girl has no name
New Delhi, Delhi, IN
Mar 01, 2021 6:34 pm EST
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Hi could you please tell me, in what way did coursehero resolve yor problem. I am supposed to receive my pending money in few days . It did not go into effective transaction yet. I am afraid they won't let me withdraw my earning. Please guide me as to how should i go about dealing with this problem. Thanks in advance m

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9:34 am EDT
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Course Hero Copyright infringement

Hello Maam/Sir,

I accidentally uploaded a file from my teacher last year and he is the owner of that file. Now my teacher asks me to delete the file and PowerPoint presentation that I uploaded because they know whats the answer. Could you please delete all the PowerPoint presentations that named Melver Ritz Gomez.

Delete all the file that i showed below:

Thank you in advanced for your help.

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3:54 am EDT

Course Hero Hello I deleted my account but the public documents are still

Hello I deleted my account but the public documents are still and in the hello I deleted my account but the public documents are still university they are claiming that I plagiarized them and I have no way to access and verify that it is not
My mail : [protected]@gmail.com

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6:34 pm EDT
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Course Hero Remove uploaded document

I have these documents that I uploaded by accident which are current work and needs to be graded and I do not want to get in trouble for academic dishonesty becuase my work is found online. I was suppose to upload older assignments but accidentally uploaded these so please kindly remove them as fast as possible. Please and thank yout.

Reported Content
URL: https://www.coursehero.com/u/file/69693404/Course-Hero-4520docx/#doc/qa
Title: Course Hero 4520.docx
Type: Homework

URL: https://www.coursehero.com/u/file/69694344/Course-Hero-Organizational-Behaviour-reflection-paper-1-abhinav-docx/#doc/qa
Title: Course Hero Organizational Behaviour reflection paper 1- abhinav.docx
Type: Homework

URL: https://www.coursehero.com/u/file/69694338/Course-hero-Organizational-Behaviour-reflection-paper-2-abhinav-docx/#doc/qa
Title: Course hero Organizational Behaviour reflection paper 2- abhinav.docx
Type: Homework

URL: https://www.coursehero.com/u/file/69694423/COurse-Hero-Case-1-3220docx/?__chid=d75a18a9-935b-4b3e-8380-58d637849cf3#doc/qa
Title: COurse Hero Case 1 3220. docx
Type: Homework

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8:29 pm EDT

Course Hero reactivate

Hello, how do I reactivate my account? because i need to delete the document in there because us an hhave my name please answer me

below are the details regarding my account
username: kayooohey
e-mail : [protected]@gmail.com

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7:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Course Hero Documents uploaded on course hero

I uploaded some documents on course hero but now I heard students are getting into trouble for doing that. My identifying information is on the documents such as name and ID...I REALLLY need help taking them down soon, I don't want to be kicked out of school. I contacted course hero support team but was basically told the documents will not be taken down because I had agreed to their terms and agreements. I downloaded two documents from course hero after uploading my documents. However, I am willing to pay for those two documents. I just want those documents to be taken down as soon as possible!
Your assistance is greatly appreciated.

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11:36 am EDT
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Course Hero Not let me sign in and not replying my emails

Please check out my id I was automatically logged out from my account I am unable to log in its redirecting me again and again also I was asked absolutely many times ReCaptcha code to check whether I am a robot or not please help me out some time it's showing wrong password or email I did type right email and password they told me to wait for 1 hr I waited now again login page show wait again for 1 hr. Please clarify the matter and check my account
Sir kindly tell me what happened to my account is it banned permanently or will it be activated again?
Please clarify the matter and tell me the reactivation time, please.
Course hero actually disabled my account because of a copyright issue I didn't upload that material intentionally I did upload my own materials that were mixed with my original materials in my PC so by mistake I upload them and DMCA disabled. For your information, I have uploaded lots of my own documents your team can check them in my account I often mistakenly upload wrong documents which get denied so it's not an intentional act kindly review your decisions and activate my account again or just specify the timeframe after which my account will reactivate. Thanks

These are some examples of emails that I have sent to your team but they replied but didn't satisfy me now they are not replying I have balance in my account will course hero won't let to get it. please clarify the matter please I am messaging for the last 4 days they are not replying. I have messaged them on all platform kindly reply me

this is my course here account
Login [protected]@gmail.com

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3:56 am EDT

Course Hero Account revoked

First of all their customer service sucks .
I was a tutor at coursehero and one day one of the student posted 39 questions in one question that too for 3$ commented on the questions " seriously 39 questions in one go" to which the student flagged my comment and from coursehero i received a violation . Then one day to answer a question i have uploaded a table which was labeled by them as plagiarism and then they suspended my tutor account. I have answered a total of 346 questions from which luckily i have cashed for 320 questions and for the remaining 26 questions valued approx 200$ they did not send me a cent. They are fraud and and their customer service is extremrly poor they don't simply address the tutor's problem. Sometimes students are also of cheap mindset they take the solution and then without asking any doubt mark the answer unhelpful or will refund the amount. This happens many times with me even when i have provided detailed solution.

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12:22 pm EDT
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Course Hero "payment not received"

I worked on coursehero as a tutor but my account is revoked by some mistake
After that I mail them for my payment then they reply me no payment will be processed further
This is not fair.Course hero don't undersand hardwork of tutor.
I withdrow ($45) my rewards which is failed due to paypal kyc. This payment also not payable also.
I request to course hero to pay my money

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Update by pawankumaramat
Jul 19, 2020 12:43 pm EDT

Hello, I am facing the same fraud by them now. they have just closed my account after getting hell lot of work from me. coursehero is a total fraud... they get work done by tutors and not pay them...
My account is pawanamat.
Please send my payment

Resolved

what is more information you want. as i told you that my email id is pawankumarmat@gmail.com and when i mailed course hero regards my payment then they said that when your account is revoked then you unable to get payment

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L
8:33 am EDT

Course Hero No response with my urgent request of deleting a certain file uploaded in my account

I emailed the course hero multiple times regarding my concern about deleting/removing a document uploaded in the site yet there's still no response. It's an urgent issue and I still don't have any updates that the document was taken down.

Attached is the screen shot of the file I wanted to be taken down

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Update by Loryrose Carasi
Jun 16, 2020 8:42 am EDT

Please can somebody help me reach the team of course hero. The said document is needed to be deleted immediately since it contains a lot of information that is not supposed to be viewed online. I emailed them and sent a lot of requests for deleting/removing the document but there's still no response and action done regarding the said issue. It is urgent and I want the document uploaded to be deleted sooner. Thank you so much.

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C
9:11 am EDT

Course Hero Leak of private information

Good day!

It seems like my email (*********@up.edu.ph) was used to sign in in this website to upload confidential files containing other private information and even works of my colleagues. Please I am begging you to take down all the documents in that account most especially those under the "CHEM 141.9" folder. Thank you.

Please see the attached file and the links of some confidential documents for the details of my report

https://www.coursehero.com/file/p65a09q/BS-Agricultural-Biotechnology-639-661-862-520-kmdoyupeduph-Tobias-Alyssa/

https://www.coursehero.com/file/49335932/Committee-Application-Responsesxlsx

Best regards.

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2:26 pm EDT
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Course Hero Files

I also wanted to totally delete the files that was uploaded by Joshua Lim. All of the files in that account are mine. As soon as possible, it should be deleted. It is very confidential and it was from our school project. Please I hope course hero will delete all of those file. It should not be seen and copied by other people. It was accidentally uploaded in that account. Please notice all of my complains.

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Update by Erwin malvecino
May 19, 2020 2:05 pm EDT

My documents are still not remove in my account. Still, people can see it. It is very confidential file. I want to totally delete all of my files in my account as soon as possible. Those documents are very confidential. It should not be posted in public. Please help me. I already email them through my account.

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7:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Course Hero Deleting of requested documents

I have sent an email that is URGENT to course hero and was told that there is not timeline on the resolution. I need all documents deleted immediately that I uploaded by 5 pm tomorrow or I will be kicked out of school.
I have talked to two different people on the phone two times today and was told that it was out of their control. I asked to have the action of removing my documents prioritized as there was a time frame and was told no...
Great.

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1:36 pm EDT
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Course Hero Tutor payment

IT IS A TOTAL SCAM!
Course Hero has blocked my tutor account with silly excuses and now blocked my hard earned money amounting $700 again with some silly excuses. They have done this with all the tutors I referred too. I have personally come to know about more 7 tutors to face this scam. They simply get the questions answered by tutors and don't block them within a month or two, by the period some more tutors join the loop and people continue to be cheated. This chain must be broken or they will keep making money with this scam, cheating the tutors.

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Ashutosh Kushwaha
US
Jan 29, 2021 4:38 am EST

Your moderators don't reply over the e-mail once the account has been blocked, only generic replies, you don't even specifically tell what violation the tutor has done. You guys are scamming the tutor and taking away all the hard earned money from us

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4:26 pm EDT
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Course Hero Document removal

I mistakenly uploaded files to Course Hero that contained personal information. I called the customer service number and was told to email them a request for takedown along with the URLs of each individual document I wanted removed. I complied and got an email back on Apr 8th that said I needed to fill out a privacy form. I completed the privacy forms and received an email back on April 9th that stated that they would not take down my documents. The customer service was poor, and I fear that my personal information will permanently be stuck on their website now.

All I want is for my files to be removed.

To anyone reading this, do not upload any of your materials to this website under any circumstances. While it might not be a scam technically, it's predatory at best and you will most likely regret it.

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2:17 pm EDT

Course Hero Tutor account

If I had known coursehero is such a fraud company then I would have never wasted a single minute there. I had around 250$ owed by this scam company but suddenly they closed my account without any explanation and no warning at all.
Avoid them at all cost.

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3:49 am EST
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Course Hero I posted my confidential files.

Hi, I already emailed the course hero to remove my confidential document from my account. that document I wrongly uploaded. After 2 days there are no response. The document is very confidential. I hope course hero can delete or remove my document as soon as possible. It is really needed to be deleted as soon as possible. I already emailed it under my email [protected]@gmail.com

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韻洁
US
Apr 06, 2020 5:15 pm EDT

Have u gotten a response from them? I have sent an email as well but they have not removed my documents as well...

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About Course Hero

Screenshot Course Hero
Course Hero is an online platform that provides students with access to a vast collection of study materials, including course notes, study guides, practice exams, and more. The platform is designed to help students improve their academic performance by providing them with the resources they need to succeed in their courses.

One of the key features of Course Hero is its extensive library of study materials. The platform has over 25 million course-specific study resources, including notes, study guides, and practice exams, that have been uploaded by students and educators from around the world. This vast collection of resources covers a wide range of subjects, from math and science to humanities and social sciences.

In addition to its study materials, Course Hero also offers a range of tools and features to help students improve their learning experience. For example, the platform has a Q&A section where students can ask and answer questions related to their courses. This feature allows students to collaborate with their peers and get help with difficult concepts.

Another key feature of Course Hero is its 24/7 tutor support. Students can connect with a tutor at any time of day or night to get help with their coursework. The platform also offers personalized study plans and progress tracking tools to help students stay on track and achieve their academic goals.

Overall, Course Hero is a valuable resource for students looking to improve their academic performance. With its vast collection of study materials, collaborative features, and personalized support, the platform provides students with the tools they need to succeed in their courses.
How to file a complaint about Course Hero?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Course Hero. Make it specific and clear, such as "Unauthorized Subscription Charge by Course Hero" or "Difficulty Accessing Paid Resources on Course Hero".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Course Hero. Mention specific issues such as problems with account access, billing disputes, content quality, customer service interactions, or any other relevant concerns. Include dates, any communication with the company, and the nature of the issue. If you attempted to resolve the problem, describe the steps you took and the responses received from Course Hero. Clearly articulate how this issue has personally affected you, whether it's financial loss, time wasted, or frustration experienced.

5. Attaching supporting documents: If you have any screenshots, receipts, emails, or other documents that can support your claim, attach them to your complaint. Be cautious not to include any sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Course Hero. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service improvement, or an apology.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that all the information provided is accurate, clear, and complete. This will help others understand your situation and increase the chances of a satisfactory resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against Course Hero on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, keep an eye on your ComplaintsBoard.com account for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution process.

Overview of Course Hero complaint handling

Course Hero reviews first appeared on Complaints Board on Jan 20, 2012. The latest review My account was posted on Oct 31, 2024. The latest complaint Applying for a Job as a Course Hero Tutor was resolved on Sep 25, 2024. Course Hero has an average consumer rating of 4 stars from 1665 reviews. Course Hero has resolved 502 complaints.
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  1. Course Hero Contacts

  2. Course Hero phone numbers
    +1 (888) 634-9397
    +1 (888) 634-9397
    Click up if you have successfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (888) 634-9397 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone number
    Media Contact
    +1 (650) 454-0742
    +1 (650) 454-0742
    Click up if you have successfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (650) 454-0742 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone number
    Chief Operating
  3. Course Hero emails
  4. Course Hero address
    1400 Seaport Blvd., Building B, 2nd Floor, Redwood City, California, 94063, United States
  5. Course Hero social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 01, 2024
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