Course Hero
Reviews and Complaints

I mistakenly uploaded all my files that are from our company. All of them need to be removed or deleted as soon as possible because they show confidential information. I did not know that Course Hero always safe all the uploads even if you deactivate your account. Could anyone let me know if they need additional info about my account to get an access. Please and thank you in advance!

I have been asked my the university to remove all the documents from account. I have already submitted an email to support and sent a message to customer service through the website. A have also tried calling them. But I keep on getting the run around. It's been way over 24 hours. And I have not recive an email conformation or ticket number for this issue. I need this issue to be resolved as soon as possible.

I mistakenly uploaded all my files that are all wrong. All of them need to be removed or deleted as soon as possible because they show confidential information. I did not know that Course Hero always safe all the uploads even if you deactivate your account. Could anyone let me know if they need additional info about my account to get an access. Please and thank you in advance!

I paid for the $9.95 a month and was charged 119 dollars, the advertisement was very misleading and I was under the impression I would be paying month by month, not for the full year. I graduate in May and that is a complete waste of money for those months I won't be in school. I would like a refund for the months I will not be using this service. Thank you.

I accidentally downloaded a document that I did not want made public. Course hero has refused to take it down and gave me a run around instead.
Then...after cancellation of my membership, I was charged 119 dollars. That's a pretty good chin o of money for something I don't use and has been cancelled. My credit card company suggested I try and sort this out with you guys, so I am. But the lack of customer service I've received leads me to believe I won't get far.
You can't get rid of an upload, then charge an account I cancelled months ago?

Report Cards, research papers, and academic requirements were illegally uploaded on Coursehero. Most likely, the user ConstableMonkey3665 must have uploaded some random files from a computer to get access to one particular file.

The mentioned academic papers do not have permission to be uploaded on this platform because this does not follow the school's data privacy policies. Hence, please remove the files now. Just remove the files. What we're after here is to protect the privacy of the concerned people.

Please respond to this email: [protected]@gmail.com

Thank you!

Below is the e-mail that i have send to course hero since from monday and till to date the documenst are still on the system
LettahS
Oct 14, 03:54 PDT
Good Day
Please kindly assist by deleting below profile and assignment as I have uploaded it by mistake, I wanted to upload unisa once, I have tried so many times to remove it but did not allow me. I f we can as remove her ID number I will really appreciate so much. I have acknowledge the damage that I cause to my fellow colleague and I really apologies as I can't even concentrate at work for the pain I caused in her life. Please action it as in immedilatly and I have tried to call the call centre number and I saw the number start with 888
Reason for removal: I have uploaded pinkie Ndaba documents by error as I wanted to load the unisa ones
URL links of documents: https://www.coursehero.com/file/42510875/9507211045088-PINKIE-NDABA-119997doc/

The e-mail came from LettahS@hollard.co.za and by alternative e-mail is [protected]@gmail.com
Please I will really appreciate if it can be removed as soon as possible, please remove all documents noted masifunde as they are suing me as we speak and I and given only 3 days. Thanks

Regards,
Lettah Sithole.
Client Services Consultant | Insure Hub | South Africa
T: [protected] | F: | E: [protected]@hollard.co.za | W: www.hollard.co.za

Hi Im Marwilliam O Moral. I want to cancel the subcription and have refund on my account. I didnt expect the charge to be 120 dollar. Since it was clear that charges will happen every month. Im worried about the money because the email i registered in wasnt valid. Im asking for a favor, if u could only do something to refund the money i paid. Pls it wasnt my money, it was my parents card i used to registered in. They also did expect the same thing to happen. We are confused on why it happened. Im just looking for a resources and decided to get the annual plan bec it would cost mo 10 dollar only per month in a year i didnt know that u would charged the twetve month in one payment. It wasnt a good negotiation technique tho, i dont want to tell it this way but ur fooling us in that way. I dont call it a scam but pls i just want to have my money back, my parents money. They worked hard for it, i dont want that to put into wastr. Pls reach me through my gmail [protected]@gmail.com

Your Receipt
Confirmation No. [protected]
Item Purchased Subscription
Membership 12 Months
Purchase Date October 2nd, 2019
Renewal Date October 2nd, 2020
Renewal Amount $119.40
Name roshan hassanin hassanin
Payment Type MasterCard
Last 4 Digits 8704
Card Exp. Date 01/2023
Billing Zip
Amount Paid $119.40

After searching for academic websites that are finding certain solutions for academic mathematical examples, I found that your web site was one among the cheapest websites as it was offering an amount of 9.95 dollar to be deducted each month. Afterwards. after i filled in all my card details, it deducted an amount of 119 dollars in advance.Needless to say that it was not mentioned that the website will deduct the whole amount in advance, and the information provided via the terms of payment is away deceiving for the clients as it deducted the whole amount without neither providing me with the correct amount to be deducted, nor does it gave an opportunity to provide me with criteria, or terms of payment ''as I was planning to have only 3month membership. what i really need right now is to completely refund my amount as iam not planning to deal with such a deceiving website.Besides, I was not planning to pay neither this amount, not for this duration. Thanks to refund my amount urgently as the amount deducted has made me in serious trouble.

Hi, I already request a ticket and emailed the course Hero to remove my confidential document. The document came from a hard drive which was stolen in my hotel in Kampala early this year . All the document were uploaded by Murang'a Institute of Technology in the Business section. After 2 days there are no response not even a email acknowledging that I requested the documents to be remove. I hope course hero can delete those documents as soon as possible. I raise a ticket under my email alain.[protected]@communities.wa.edu.au

In June of 2019 I signed up for course hero thinking it would only be 9.99 a month. After I signed up I received a notification on my phone that stated I was charged 119.00. I immediately froze my card. I work for the financial institution that I froze the card with and as a courtesy they automatically disputed the charge, When I contacted course hero customer service the representative had a manager message me named Vincent. Vincent stayed that I would have to send the letter stating that the dispute was no longer active. I sent that the next day. Then, I was told I had to speak with pay pal because pay pal filed a dispute. Pay pal filed the dispute because my bank contacted them. I spoke with a representative at pay pal and he stated that because they ruled in favor of course hero that course hero could refund me the money no problem. It was no longer up to pay pal because all power had been handed back to course hero. I emailed the documentation 4 times to Vincent. I have not received a refund and also not one email back to make things right. I will never recommend this company. The advertisement is not clear and should be. I worked with every request that was asked of me and still did not receive a refund,

Date of incident: Friday, May 31st, 2019
Paypal information provided in a photo
Paypal transaction ID: 5DV9187821475244N

account email: [protected]@yahoo.com

I'm in need of a refund from the annual membership from course hero... I was under the impression that I would be billed $9.95 a month for an annual membership, however I was charged $119.40 for the entire membership all at once.

I went into the refund section to attempt to contact staff, but I was only given the option of submitting a ticket through their website. I thought it was alright, since they said they would reply within 1 day of receiving it.

I didn't receive an auto-reply email telling me that they received my ticket, so I'm getting pretty worried that I'll be past the deadline to ask for a refund.

Please contact me because I really do not know what to do...

It is currently 10:52pm I subscribed to course hero about 30-45 minutes ago for the 9.95 monthly fee which I was fine with because it was affordable I was charge $119 instead which is no where near close to what I thought I was signing up for and I would like a refund the date I subscribed was 5/1/19 I tried to cancel but there is no way to do that without getting my refund I am furious because in bold print there is $9.95 monthly and does say your going to pay $119 total until after you submit your payment I feel like it is a scam and an insult for this to happen and this is very misleading and is not what I signed up for... I would just simply like a refund back

Hello, i'm really sad when I noticed my money in my account was deducted by course hero. I taught it was free for trial but it is already deduct my money the next day (30th/4/2019) for annually cost about $119.40 where its actually to much and I didn't expect it at all. I shocked even until now I can/t sleep because of this unexpected incident. For your information, I actually register for this course hero on 28th /04/2019 and today I just check the balance in my account its stated that it was deducted because of sales debit. I open my email and what I saw is the receipt of transaction of this subscription to this course hero. Surely I don't use at all this account. I take the fast action, I already deactivated my account. Now I can't to log in back into the account because I need to request refund as I google how to refund back the money from course hero, its stated that I have to log in to the account and request refund at account setting. So how can I do right now. Can you please help me refund back my money as soon as possible. I wanna that money to pay my studies fees. Please help me. I need to use the money to pay all my fees in university. I actually don't know about the fees of subscription of this course hero at first. I just fill in the form given and also I put my card number. Surely I don't know about the deduction that it can make. Help me please. I'm begging you to help me refund back my money. Do contact me as follows for any inquiries and further information. :

Email : i. [protected]@gmail.com

Course hero advertised that you will be paying $9.95 a month, but instead they charge you $119 dollars instead and don't even have a proper way for users to contact them. Made multiple attempts to get in touch with a representative to get a full refund, but instead get a bot that offers a partial refund. Had the subscription for an hour and it did not have the information I was looking for. As a college student this waste of money and plain highway robbery.

Course hero advertises monthly subscriptions such as the 9.95/ month, but instead they take out the full 119.00 from your bank account. If I would have known that I would have never signed up for a subscription. It's extremely disappointing and misleading to the indivuals who are trying to receive help only to be tricked. The one document I clicked on barely help and as a college student the full subscription was too much to pay for. I wish they cared a lot more about there customers and update their refund polices to something that works out for everyone. Even if I cant get a full refund back, something is better than nothing. Anyhow I will never use them again and will contiune to advise others to never try their website subscriptions. I really would greatly appreciate it if I could get some kind of refund. Date of incident 4/17/2019

Confused as to why i'm being charged for a second or third month of coursehero when I cancelled my subscription the first month? Deleted this subscription and account because I didnt have sufficient funds to do pay again. Not happy at all with this type of service. You guys have now overdrafted my bank account. I'm upset, angry and disappointed with this kind of service. Not something I thought I would have to stress about being a college student. Thanks, coursehero!

I subscribed to get answers for an assignment, which I realized after subscribing weren't what I was looking for. I thought I wasn't being charged since I had a free trial, or at least being charged $10 for the first month, but I was charged over $100 which I cannot afford due to consistent financial problems. I'm requesting a refund because I was never told I would be getting charged money I simply don't have.