Course Hero’s earns a 4.5-star rating from 1665 reviews, showing that the majority of students and educators are exceptionally satisfied with educational resources and support.
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Taking down copyrighted documents
I have uploaded notes from my university which have been asked to remove immediately by the lecturer which is Mr. Soriano. For all the notes I got from my university which I need to ask for consent from the owner since they are made for only university students. I have accidentally uploaded few notes from my university into course hero and now I need to remove them before there are actions from the top level management of the university. I have asked the course hero to remove but there is still no action has been taken yet. I need to remove all of the documents from my account as soon as possible. I already file this case in their contact us.
Desired outcome: Take actions with deleting the uploaded files
The complaint has been investigated and resolved to the customer's satisfaction.
I deactivated my account but for some odd reason my documents i posted is still there.
The date of the incident was 4-19/21. I accidentally deactivated my account and i cannot get back in and my answers with my name on them are still up which is dangerous. This could very well be dangerous to me so either take the document down or reactivate my account. I think its weird that my account is deactivated yet my answers are still up there even with them being on archive. Please get back to me quick through email at [protected]@gmail.com
Desired outcome: I need for my account to be reactivated. The gmail is [protected]@gmail.com
The complaint has been investigated and resolved to the customer's satisfaction.
Document removing
Hello there,
A long time ago I texted for a document / article belonging to a government agency or an official person. I also wrote why it is an official document. The emails I send messages to are support@coursehero.com and dmca@coursehero.com. But still there is no answer or return. I think it is important to remove such documents. But I don't understand why it hasn't been removed yet. I would be very happy if you could help.
The email the message was sent to: onyale[protected]@ yandex.com
Desired outcome: Removal of official document / article.
The complaint has been investigated and resolved to the customer's satisfaction.
Account closing
My account had been closed and my earnings as a tutor cant be withdrawn. It just happened to me in the morning, April 13, 2021 at 10:00 am Ph standard time. I would like to make a reconsideration regarding thus matter even i have to pay/or you can refund the transaction associated with the frauduleny activities you said in my email. Hoping that the platform will take action regarding this kind ig issue. Thank you
Desired outcome: Account reinstatement
The complaint has been investigated and resolved to the customer's satisfaction.
Hi, may I know if you were able to retrieve your account? This happened to me as well and I am at a loss since coursehero is one of my family's main source of income.
Delete All Files Uploaded / Reactivation of Account
Hello!
I have accidentally deactivated my account just a while ago (04/08/2021) RIght now, I am having a problem with its reactivation. Unfortunately, I still have files uploaded on my account that need to be taken down due to copyright notice. May I request that my account be reactivated for this matter? Better, if all files uploaded under my account be deleted.
username: sophiagudao
account email: sophia.[protected]@gmail.com
Hoping for your fast reply regarding this matter.
Thank you and God bless!
Desired outcome: All files in my account are deleted. Reactivation of my account.
The complaint has been investigated and resolved to the customer's satisfaction.
I want to delete a document.
I want to delete a document which has my personal information and I have requested coursehero multiple times to delete it but they are not responding. Kindly please delete it and responds to my multiple emails.
here is the link to the document :
https://www.coursehero.com/file/86536169/J87525docx/
The complaint has been investigated and resolved to the customer's satisfaction.
Change info
Hi,
i have a course hero account and i requested for a document to be deleted on the 23rd of March due to my school copyright reason.
Until now i did not receive any corresponding message to my request.
I do not know why coursehero is refusing to delete the document as I emphasized the copyright issues from my university that they asked for the document to be deleted on coursehero as soon as possible before they take legal action.
Coursehero has not removed the paper (delete it) as this has now taken long without a response.
I need a response from coursehero urgently please...
Desired outcome: Delete the file
The complaint has been investigated and resolved to the customer's satisfaction.
Deleting uploaded files
I uploaded some of my files and those of my older sister from two of my now deactivated accounts (MinisterPanther481 and SuperDogPerson 102). I feel uncomfortable knowing that those files are still uploaded on Google and other search engines.
Here are the URL links of the documents:
https://www.coursehero.com/file/79235199/Solar-System-Formation-Seatwork-finaldoc/
https://www.coursehero.com/file/79235146/Scriptdocx/
https://www.coursehero.com/file/79235142/Science-seatworkdocx/
https://www.coursehero.com/file/79235042/Media-Logdocx/
https://www.coursehero.com/file/79234948/iWonder-Philosophydocx/
https://www.coursehero.com/file/79234614/STS-ACTIVITY-1-DE-GUZMAN-YSABELLA-FATIMA-Bdocx/
https://www.coursehero.com/file/79234599/Innovation-idea-Solar-water-purifierpdf/
https://www.coursehero.com/file/83173786/Jabberwocky-Reading-and-Writingdocx/
https://www.coursehero.com/file/83173680/IMRADC-SOLAR-WATER-PURIFIER-KDG-JAMFM-JCL-version-2docx/
https://www.coursehero.com/file/83173558/EDITED-REPORTpdf/
https://www.coursehero.com/file/83173463/Article-Review-Self-and-Peer-Assessmentdoc/
https://www.coursehero.com/file/83173449/Article-Reviewdoc/
https://www.coursehero.com/file/83173426/GANTT-Chart-for-Science-RESEARCH-Paper-3rd-and-4thQUARTERxlsx/
Desired outcome: Delete all of the files I uploaded.
The complaint has been investigated and resolved to the customer's satisfaction.
Articles removal
Good evening,
I'm writing you because I accidentally uploaded some articles from my university classes which violate some of my classmates' privacy and they've asked me to remove them.
I then sent a message for the removal through their "contact us" section of the website and by inserting all the links of the articles I wanted to be removed.
They replied some days ago saying that they couldn't and I'm not understanding why, now they've stop replying to my emails.
This is the content of their last email they've sent me:
" JaysonM (Compliance)
Mar 25, 2021, 4:07 PDT
Hi Giulio,
Thank you for reaching out to us about your request to remove content from our site.
When signing up and agreeing to our Terms of Use, users are granting Course Hero a license to the uploaded and posted content. For that reason, once the content is uploaded to Course Hero, we generally do not remove content.
I understand this was not the outcome you were looking for, and apologize for the inconvenience.
All the best,
Jayson M"
These are the links to the documents I'd like to get deleted:
- https://www.coursehero.com/file/85761860/assignment-1xlsx/
- https://www.coursehero.com/file/85761706/assignment-3xlsx/
- https://www.coursehero.com/file/85761130/BTECH-BACHELORMASTER-course-list-Spring-2019pdf/
- https://www.coursehero.com/file/85761114/DANISH-GRADING-SYSTEM-BSSpdf/
- https://www.coursehero.com/file/85761118/Aarhus-University-housingpdf/
- https://www.coursehero.com/file/85760711/Individual-ETA-Exam-Grassipdf/
- https://www.coursehero.com/file/85760856/Group2-Entrepreneurial-Finance-Paperpdf/
- https://www.coursehero.com/file/85760688/Design-Thinking-Presentation-Lligo-convertitopptx/
- https://www.coursehero.com/file/85760753/GRASSI-Individual-assignmentdocx/
- https://www.coursehero.com/file/75826569/THESIS-OFFCIALpdf/
Would you be able to help me in any way ?
Best regards,
Giulio Grassi
Desired outcome: I’d like all the documents to be deleted as soon as possible.
Im complaining about course hero...
Ive been trying to log in in my account but i really can't open it?i paid it for unlocks.. please help! i can't enter to my account with course hero app I can't use tutors question even to unlocks documents i can't what happened ?
Also another problem I have paid for three months but last time I saw only zero unlocks documents left that impossible because i only unlocks 10 documents since September what's wrong with course hero ?
Everything I'm trying with it doesn't working !
Desired outcome: my email: [protected]@gmail.com
The complaint has been investigated and resolved to the customer's satisfaction.
Deleting documents
Hello, I accidentally uploaded documents without knowing that I was not going to be able to delete them by myself. In this documents, my name, my professor's name, and class are located on the first page.
My professor requested me to take down this document or she would inform my university's deans and maybe take legal action against me for spreading her information.
I completed a privacy form, and I was told that they could not see my name when in reality it is on the 1st page. Hope you can help me to solve this as soon as possible.
The complaint has been investigated and resolved to the customer's satisfaction.
copy right issue
I requested to coursehero to take down the file that has my personal information last monday, March 22, 2021 and until now I still haven't receive any email in regards to my request.
I have uploaded notes from my university which has been asked to remove it immediately by the lecturer. I have accidentally uploaded few notes from my university into course hero and now i really need to remove before there are action from the top level management of the university. I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible.
Desired outcome: I just want the document to be remove before it goes to my proctor and issue a copy right notice. I need this to resolve as soon as possible.
The complaint has been investigated and resolved to the customer's satisfaction.
Deletion of documents
Please may you kindly delete my documents and my account as well. I would like to start a new account. I have emailed support and no response as yet . I need to urgently have my documents deleted. Thank you in advance. I realised that there was no option that will upload my documents as I would want and remove them as I would want. I honestly do not feel okay about that and i would want to delete those documents immediately and start a account properly.
Desired outcome: Deletion in documents
The complaint has been investigated and resolved to the customer's satisfaction.
Cannot log in due to error
My account is connected to my gmail. I cannot log in for two months already, when I try to log in the website displays "There was an error. Please try again.". I have tried like a hundred times, clearing cookies, using a new window, browsing in private mode, turning on and off VPNs... nothing worked. My account name is hpxin_Mak in your website. Please help looking into what happened to my account or what should I do to log in to avoid this error?
I am sorry but I do not live in the US, is there any other possible way of communication?
I have uploaded a document and I have to delete it immediately because it is against the law of our school.
I accidentally uploaded my documents because I thought that this website is like a google drive where I can store and save all of my documents privately. But, unfortunately, I made a big assumption about this website because I never thought that this website can spread all of my documents without me knowing it beforehand.
Thus, I need to delete my documents immediately so that I will have no trouble already. I hope you would help me with this immediately. Hoping for your response as soon as possible. Please help me with this one I'm begging you all. I badly need to delete the documents I have uploaded.
I am hoping for your kind consideration of the above matter. I have faith that you will help me fix this one as soon as possible. Thank you!
Desired outcome: I am sincerely hoping that my complaint will be resolved as soon as possible and that I will get the outcome that I desired.
The complaint has been investigated and resolved to the customer's satisfaction.
Reactivation of account
Good day. I accidentally deactivated my course hero account..I wish to reactivate it to edit some of my uploaded documents.
I hope someone could help me to access my account. The documents I have uploaded needs to be updated and edited. Please do help me.
Removal of uploaded document
I have accidentally uploaded a file of my assessment in course hero. My lecturer asked me to remove it before it gets to the top level management of the university. I did not know that there is no delete button on the site. Please help me because I will get in trouble on something I did not know what I did. I need an action as soon as possible. Help me remove my document.
Desired outcome: I hope you can resolve it
The complaint has been investigated and resolved to the customer's satisfaction.
Account Revoked
Hello, my name is alexander Zachary and my registered email id on course hero as a tutor [protected]@gmail.com. I have been tutoring since January, recently I received a mail that my account has been revoked yet i had almost $300 pending in the account. I can't deny the fact that Course Hero has been helping me meet my needs, pay rent and buy food but the course of action that was taken will leave me jobless.
I humbly request, that you find it in your heart to credit the remaining amount in to my account and as a one time courtesy please reactivate my account.
I am a passionate tutor and it is my desire that I use my knowledge and expertise to help tutor students on your platform.
I humbly request you to attend to my genuine complaint.
Thank you
The complaint has been investigated and resolved to the customer's satisfaction.
Removal of documents
I requested the removal of multiple documents of my work and the response I received was simply that I had given them license to my work and they would not remove it. This was after I had explained that I needed them removed as they violated my universities policies. I responded again restating my situation and once again requesting their removal and never received another response.
The complaint has been investigated and resolved to the customer's satisfaction.
No response for refund
I made an account, and paid $119.40 for a year long membership. It took the money out, but when I go on course hero it won't let me unlock any documents and says to upgrade. So I really just paid $120 for nothing? I emailed support and Anna Sun responds quickly and says the email I gave her is only with the free trial... so what account is my membership on? I only made one account with my email and I never got a confirmation number?! She asks me for more details and she will help me but it's been over a day and with more emails sent to support and NO response. I've waited 24 hours. I just want my refund since I never got to do anything and now $120 down the drain.
Desired outcome: Refund OR know what account/email used with membership I bought
The complaint has been investigated and resolved to the customer's satisfaction.
Course Hero Reviews 0
About Course Hero
One of the key features of Course Hero is its extensive library of study materials. The platform has over 25 million course-specific study resources, including notes, study guides, and practice exams, that have been uploaded by students and educators from around the world. This vast collection of resources covers a wide range of subjects, from math and science to humanities and social sciences.
In addition to its study materials, Course Hero also offers a range of tools and features to help students improve their learning experience. For example, the platform has a Q&A section where students can ask and answer questions related to their courses. This feature allows students to collaborate with their peers and get help with difficult concepts.
Another key feature of Course Hero is its 24/7 tutor support. Students can connect with a tutor at any time of day or night to get help with their coursework. The platform also offers personalized study plans and progress tracking tools to help students stay on track and achieve their academic goals.
Overall, Course Hero is a valuable resource for students looking to improve their academic performance. With its vast collection of study materials, collaborative features, and personalized support, the platform provides students with the tools they need to succeed in their courses.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Course Hero. Make it specific and clear, such as "Unauthorized Subscription Charge by Course Hero" or "Difficulty Accessing Paid Resources on Course Hero".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Course Hero. Mention specific issues such as problems with account access, billing disputes, content quality, customer service interactions, or any other relevant concerns. Include dates, any communication with the company, and the nature of the issue. If you attempted to resolve the problem, describe the steps you took and the responses received from Course Hero. Clearly articulate how this issue has personally affected you, whether it's financial loss, time wasted, or frustration experienced.
5. Attaching supporting documents: If you have any screenshots, receipts, emails, or other documents that can support your claim, attach them to your complaint. Be cautious not to include any sensitive personal information that could compromise your privacy or security.
6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Course Hero. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service improvement, or an apology.
7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that all the information provided is accurate, clear, and complete. This will help others understand your situation and increase the chances of a satisfactory resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against Course Hero on ComplaintsBoard.com.
9. Post-Submission Actions: Following the submission of your complaint, keep an eye on your ComplaintsBoard.com account for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution process.
Overview of Course Hero complaint handling
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Course Hero Contacts
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Course Hero phone numbers+1 (888) 634-9397+1 (888) 634-9397Click up if you have successfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (888) 634-9397 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone numberMedia Contact+1 (650) 454-0742+1 (650) 454-0742Click up if you have successfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (650) 454-0742 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone numberChief Operating
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Course Hero emailssupport@coursehero.com100%Confidence score: 100%Supportchcustomertest@gmail.com100%Confidence score: 100%Supportchsupport@coursehero.com100%Confidence score: 100%Supportipe@coursehero.com100%Confidence score: 100%Supportagrauer@coursehero.com94%Confidence score: 94%Executivedmca@coursehero.com91%Confidence score: 91%Legal
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Course Hero address1400 Seaport Blvd., Building B, 2nd Floor, Redwood City, California, 94063, United States
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Course Hero social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 10, 2024
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