Course Hero
Reviews and Complaints

my dashboard shows" This tutor account has been locked as a result of reaching the maximum number of failed phone number verification attempts. To potentially resolve this issue, please send an email to [protected]@coursehero.com."

I already contacted course hero tutor support but no response of unlocking of my account.

I request u address my problem

Thank you

I am unable to log in on my account in any devices I am using. I cannot log in thru mobile app and the website itself (thru laptop, Iphonr and Android Phone).

I am logging in thru Google Sign In and whenever I do so, it keeps prompting ‘Bad Request’, or ‘The Page Cannot be Displayed’ or ‘There was an error. Please Try Again.’

I tried logging in using Incognito or Private Mode and still receiving the sane response.

I paid for a full year only to receive , after u locking, documents that were not the correct doc and or incorrect information. I tagged many of these and after a couple weeks asked for a refund and stopped using the service as they want re money to unlock more documents. I sent an email explaining this and they refuse to refund a prorate. This service is predatory and a scam!

I subscribed thinking it was only going to cost me around 12 dollars a month or so, but instead I got charged 200 CAN dollars.

I cannot afford this pricing all in one go and this website is a literal scam.

It doesn’t matter if it was written in super small fine print, they should’ve made it clear from the beginning that it was paid for the entire year, not monthly. It’s ridiculous. Their website for subscribing is super misleading and unclear.

Greetings,

I hope this message finds you well. I am one of the tutors on Coursehero, and I have been using my Facebook account to access my Coursehero profile, rather than my Gmail account. Unfortunately, I have encountered an issue wherein, upon attempting to log in using my Facebook credentials, I am consistently redirected to the login page.

Given that my registered email address on Facebook is not a Gmail account, I am unsure of how to effectively communicate with your support team through my Facebook login.

I kindly request your assistance with resolving this matter. I find myself at a loss as to how to proceed with accessing my Coursehero account, despite numerous attempts. Your guidance and support in resolving this login issue would be greatly appreciated. Thank you for your attention to this matter. 🙏

I have been working full time in CH and there was an inflow of questions. I was working very hard and answering around 30 questions a day, which probably got their attention.

They asked for an identity verification to be submitted in 48 hours. I complied in less than an hour, but they still closed my account saying I did not comply with the requirements/I exceeded the timeframe.

Ultimately, coursehero just wants to steal the hard-earned money of top-performing tutors. I have had 100% helpful rate for quite some time, and I also have around $1,000 pending earnings, which you STOLE.

I applied for a tutor account and finished the process but I recently received an email stating that my application was left incomplete. Upon checking the link included in the email to finish the process, I am just met with a page that says my application was received. I contacted their support email address regarding this and they just send automated messages that do not address the issue.

My course hero account is connected to my facebook account. I can’t login because I keep getting an error message. I got charged 30$ and I can’t even access my account. I’m really frustrated because I even called an agent and she was no help. I will have no options but to cancel my debit card if I keep getting this problem

Gmail: [protected]@gmail.com

Like many other complaints I have read here about coursehero, my account was just recently banned and all my hard work and effort was stolen from me. I feel cheated on and exploited by this company. Tutor support is not addressing my concerns and stopeed replying to my emails.

I was wondering if anyone has already legally filed a complaint about this company as they're policy on tutors and the way they "steal" money from their tutors looks very sketchy.

I would like them to compensate me for my efforts and give me my hard earned money.

I do not care if my account stays banned as I am no longer interested in working further for this company with a toxic culture and inhumane policies against the people that helped them stay in business.

I am writing to express my dissatisfaction with the extended delay in receiving a response to my biochemistry question on Course Hero. Despite the website's claim of a 78-minute average response time, my question has remained unanswered for 13 hours with no indication of progress. I urgently request a resolution to my question because I really need it answered as soon as possible.

I am writing to you that few days ago i received a mail from coursehero that you account has been closed because of unusual behavior activity on your account.

The mail i received is :

"Following a thorough review of your Course Hero Tutor account, we have discovered activity that’s in violation of our Terms of Use and Tutoring Values. As a result, your access to Course Hero has changed.

What does this mean?

•You can no longer answer student questions on Course Hero from the platform or from select subjects.

•If you received Low Helpful Ratings for some subjects, you will no longer be able to answer questions for those subjects only.

•The violation of our Terms of Use means that you cannot appeal this decision."

1. However, The activity that's in violation of terms of use and tutoring values are not explained and given to me. without any notice on that my account has been disabled randomly.

2. In the above mail its clearly mentioned that my account access to course hero has changed ( NOT disabled). However i am not able to log-in to the account.

3. What about the earnings of my account. As the company has blocked my log-in to the account dashboard i am unable to withdraw my earning from the platform.

4. if other tutors have also been fired in the same manner, where the company is putting their hard-earned money of their accounts which they have not withdrawn because the company has denied their access to the account.

Today at 5 AM Indian Standard Time, I got a mail from coursehero, which said that my tutor account has been closed due to violation of Tutoring Values and Terms of Use. I have been working as a tutor at Coursehero for about a year and I have been very well liked. I was 80% helpful and more good reviews were on the way due to my way of explaining. I had about $60 in my account and they don't even let me log in anymore nor allow me to withdraw. I have mailed them so many times but to no avail. The customer support seems like it's being run by bots. They never even gave me a prior notice nor did they provide me with any proper reason for my account closure. This site was great in the past but nowadays it is really bad for tutor experience. I am very liked among the students who regularly ask for solutions and I have always adhered to the Honor code even when the students offered me better benefits. I have turned down many such offers just to do right by Coursehero's Honor code. In the end that's how I was rewarded.

Closing accounts for unspecified reasons while withholding pending payments. Taking away their tutoring rights shouldn't include withholding current and pending earnings. Tutors worked hard to answer those questions and not those who sit at their desks without any knowledge of how to address complaints from tutors and are borderline rude and offensive. They are basically robbing their tutors. This has been an ongoing issue that has been pervasive in Course Hero. Someone has to stop this.

I joined coursehero one month ago my rating was 86 percent. Then all of a sudden I started receiving mail of unusual activity which never happened as I was only using my account then I sent the required documents for verification. Then after just 2 days I received same mail and I sent verification document like last time but this time I received message stating that my account is permanently removed and I will not be paid my available and pending amount. Please help to resolve this issue.

Hi,

CourseHero is a tutoring site which give payment for providing solutions to questions uploaded by students. I have done work for $100. Currently they revoked my account (on 11-08-2023). The problem is they are not giving the payment for the service I provided. I want the earned money back. This is such an unethical practice.

I just want to login and withdraw my remaining payment. I don't want to work with the organization anymore, but I deserve the payment I worked for.

I have worked as a tutor in the site CourseHero, for last 7 months. They will give the payment after 20days only. That is, if a submit an answer, I will get paid after 20 days. Things were going smooth. But, suddenly I got a mail saying I have violated their conditions. Hence, they closed my tutor account. There is $100 pending in the earnings section. Currently I am unable to login and withdraw the money. They blocked my account. When I tried to contact them, they were not willing to give the payment. This is cheating. They are doing the same to some other tutors as well. Revoking the account and not paying is such a fraud to thing to do. Please take action against it.

I've been working on this plateform as maths tutor for more than 3 years. I've solved around 650 questions with 95% positive rating. One day i got mail that my account is banned temporarily so i have to verify my identity by sending a 10 seconds video with my photo identity. I've done the same then i got reply that my account is banned permanently. Inspite of being a highly rated tutor i got no support. I'm getting no replies. It was looking like my account was banned intentionally. My amount is also stuck there.