Courts Singapore
Reviews and Complaints

I purchased a recliner sofa (Dresden) end of last year. In less than 1 year, I had to call them 3 times to fix my sofa because of a backrest issue. This round when I contacted customer care, I was given an appointment between 11am-3pm on a weekday. I waited for them to come to bring the replacement backrest and NO ONE showed up! I contacted customer care again to check if anyone is coming and they ask me to wait as they could not locate the driver. What nonsense is this ? Do you mean Courts does not track where their drivers go when they are suppose to deliver something to customers house? So I waited until 6pm, NO ONE came still, there was NO message, notification at all on whether someone is coming! how ridiculously irresponsible! If no one is going to show up, why bother asking us to make an appointment and expect us to wait at home the whole entire day for nobody to show up?!?!?

Then I called again the following day, customer care said they will check to see if can reschedule for the next day and will call me back later. Guess what- no call received from customer care!

I called again the next day to check whether they are coming ? The customer care told me yes, coming today and they have also escalated this to their Head of Logistics and a note is given to the logistics team that they are to come to my place first thing from the warehouse and they will come between 11am -12pm. GUESS WHAT- NO SHOW AGAIN! Come on Courts, please don’t expect your customer to play the waiting game and wait and wait for you all to come fix a faulty product that your sales staff sold to us! We have been patiently waiting for 3 days! 2 appointments given but no one showed up!

Also, when the driver finally contacted us to inform when he is FINALLY coming, we checked with him and understand that he was NOT informed that he was suppose to come to our place first between 11am-3pm and that he was told to come later. SERIOUSLY WHAT KIND OF NONSENSE IS THIS? How could you treat the customer like this? I used to purchase many things from Courts, however now I will think twice before I spend a single cent at Courts.

1) the designated delivery time was 6(SIX) days from the day of purchase--which in this age of online shopping and delivery service, is considered really long;

2) on the day of delivery, no show after 2 hours from the designated time slot;

3) called customer care; the customer care consultant was not surprised that this happened, just said to not get our hope up for any delivery that day!

4) the time slot is, according to COURTS' invoice, a 'Confirmed Delivery Time Slot'. yet the customers should not expect the delivery of the purchased goods?

5) we had not pestered COURTS about the long delivery date, COURTS should at least have the decency to deliver our purchased goods as per agreed and stated by them!

6) so, if there is any alternate platform to get what we want next time, we would surely go for it even at a slightly higher price tag.

7) such unreliability does not work well for any company.

courts has been pestering me for payments, threatening that they’ll come up for house visits and what not.

first email to them after being notified to pay an extra $254 out of nowhere

hi there

can i ask why is courts charging $200+ for a $89 per month instalment? that’s at least 3 months worth of payments just for 1 month.

i made full remaining arrears of $109 that day (02/03/2022) while on the phone with one of your staff already that day but one of yall called my husband and ask for another $200+ on 22nd march.

i was told that there is no more outstanding and i just have to pay $89 every month.

so may i know what this $254.24 consist of for which month payment and a clear statement of my remaining balance before i make any payment?

thank you.

and they replied to ask me to call them. and this person, rani, just keeps asking me to see the statement first, dispute later.

so then she send me the statement, i read already, i still don’t understand and asked her to explain to me what this $254 is about before making payment. and this is her reply.

Dear

We are unable to accede your request.

Kindly pay the arrears amount of $254.24 latest by today to avoid hose visits from our representative.

Aside to ND ,

Kindly follow up closely.

Best Regards,

Rani

dude, you told me it was an external department that gave me the wrong information that i have cleared all my arrears on 02/03/2022, and i can dispute on that and you’ll explain what this $254 is about. what is this now?

I had engaged courts singapore a couple of years back to install airconditioning for my newly purchased HDB Resale flat, purchase was made under the Courts Flexiplan. It was discovered 5-6 months after the AC Installation that there were very bad leaks which occured due to incorrect installation of pipes for the airconditioner, Reached out to customer service and was told to check with Sales Associate, checked in with sales associate. Sales associate mentioned that indeed we purchased the upgraded pipes. Was told he would followup and no followup action was taken.

Subsequently calls to the sales associate remains unaswered, calls to customer service officers kept assuring action will be taken by them.

Things got so bad that the leak damaged my walls and flooring, and they still continued to ignore me and demanded i make payment.

I had written correspondences with them to resolve the matter but nobody replied and what did they do ? the sent a writ of seizure to me.

Please do not purchase from them under any circumstances, i highly do not recommend.

My wife order a sofa at courts Jurong Point, after few weeks the leader start to tear. Courts ask someone to conduct an assessment but just replied that it is not repairable. After few more visit to courts Jurong point asking for the way ahead if courts are unable to resolve the issue. The staff still did not react on the issue.

Looking at the area that was tear it could be an design issue.

I ordered a mobile phone online on 28 Feb and delivery date was 14 March despite that stock is available. On 12 March, I received an email to inform that delivery date cannot be confirmed and will be advised further. I called customer service on 14 March and they say will follow up. No news and called again on 16 March to cancel my order. They explained that they are still trying to confirm the stock with supplier. Then they should not be selling something with no stock. I decided to cancel my order and was told it will need 2-3 days to process and I wonder how many more days to get my money back.

Super unprofessional installation services. I brought a wash machine from courts orchard store. When the guy came to deliver and install the machine, there is some leakage from the incoming pipe when connecting to the water tap. The guy said he cannot fix the issue and need to change the water tap. In the end he just left the machine over there and totally cannot operate. I have to find another plumber to install for me. And guess how was the resolution? My plumber just put one Gasket between the pipe and water tap and the leakage is resolved. What kind of person is the delivery guy? If you cannot do the correct installation, then why bother to sell wash machine in the store?

Overall Delivery 0/5

Installation 0/5

Professional 0/5

I bought a sofa from courts singapore 6 months ago, reclainar was broken and after reporting service center they told me it will take 3 weeks for repair. When I asked for home repair or loan sofa they didnt give any option. Finally I agrees to return sofa and wait for 3 weeks, thay gave appointment and came to collect after the given time slot and condo management didnt allow them to come in. I am using broken sofa since last 3 weeks and it will take 1 more month to get it repaired. May I request you to arrange home repair or refund money?

Dear Courts,

On the 26th of Dec 2021, I have ordered a Sharp front load washer model: ES-FW85SG from Courts Megastore, 50 Tampines North Drive 2, Singapore 528766.

On that day, I was served by one of the Sharp sale representatives, Mr Andy.

At that point of time, I was totally taken off by the sleek and unique of the unit despite being surrounded with other brands of that similar specification.

After spoken to Andy, he has told me that the earliest delivery for this model is between 10thand 11th Jan 2022. Knowing that the waiting time is about 2 weeks and should arrive before CNY, I have no objection at all.

However, on the 7thof Jan 2022, Mr. Andy texted me via SMS ([protected]) stated that the shipment will be delay till 26th of Jan 2022. I have raised my concern that for this period, I will need to rely on the laundry services outside to cater to my needs and have confirmed with him that the delivery on the 28th Jan 2022 is affirmed.

As much the inconveniences during this period whereby I must fork out my own expenses, time, and effort to bring it to the laundry, I am praying that the item will arrive on schedule.

Unfortunately, as much as I thought that such big and reputable company can uphold their services promises, another guy from Sharp which I cannot recalled his name told me that the shipment will be delay again. The delivery has push to 5th of Feb 2022.

To resolve the problem, I have feedback to the Courts online customer officer, Mr Jefferson to seek for a reasonable compensation. As Sharp representatives unable to give me a reasonable compensation despite only offered a waiver of delivery fee ($30) which I told them that most companies don’t even charge for delivery fee despite I have spent almost $80 for my laundry services during this period. Till to date, I have yet received update from Mr. Jefferson.

I look forward to your reply and a resolution to my problem. I will wait until end of February before seeking help from a consumer protection agency or other assistance. Please contact me at [protected] by phone should you need any further clarification.

Sincerely,

Desmond Yap

Tax invoices number: [protected]

I bought a coffee table on 6 Jan and it was delivered on 25 Jan. When it was delivered, the deliveryman told me that he didn't bring the tabletop. He told me that someone else will bring it. I waited and waited and another deliveryman brought the tabletop after 8pm. However, he told me that he didn't have the stoppers between the tabletop and coffee table. He then left the tabletop (still wrapped in Styrofoam) on the coffee table and left. He told me that someone will bring the stoppers the next day. The next day came. I contacted the salesperson whom I had bought the coffee table from to follow up for me. I have been trying to get her the entire day until she finally told me that the stoppers can only be delivered 2 days later! I really can't understand why Courts can't simply send one person to come with the stoppers and assemble my coffee table immediately when it is only a less than 10-minute job! And I have to wait 2 more days while having my coffee table still wrapped in Styrofoam lying in my living room? I called up the customer service hotline and guess what I was being told. She told me that she will contact the salesperson to resolve this issue with me! I am being sent on a merry-go-round? What good is the customer service hotline then? That's not all... The salesperson reverted and told me they could arrange a day earlier for the coffee table to be assembled. Guess what? NO ONE CAME ON THAT DAY! What kind of nonsense is this? I bought my furniture from Courts because I wanted good service and to think that such things actually happened... and from Courts! Ridiculous!

Came on evening of 17Jan 2022 to exchange my rice cooker which was faulty. Had the 1 to 1 exchange warranty. I have always supported Courts because of their excellent service. But yesterday experience was bad and sad to say as I found the first salesman was rather biased and trying to push certain Brand's only whilst bringing other good brands down without any logical basis. Like he said "Zojirushi rice cookers are not good and they are not non stick". Whilst it was clearly stated they are Japan No 1 choice. When I pressed further he said "they are just written as marketing stunt". This implicates that the company is lying. I felt very inappropriate and not comfortable with his statement and requested for a change of salesman. Leon came in to assist and he was rather professional. He said the truth and the facts seemed all correct. I can feel the vibes when someone is trying to make up stories or not. Leon helped my wife and me restore the confidence I had built up for Courts over the many years that was being almost shattered. Anyways Leon helped explain well and eventually we decided on Toshiba rice cooker. It was slightly more in price but we were happy. Also as usual supported the Courts 1 to 1 exchange warranty program. However I must add the supervisor at the end Bernard was rather cold. Perhaps he was not happy with the way I reacted to the first salesman. However, if he was experienced enough he should realise that what I did was for the better of Courts. As some customers will just not express their feelings but at same time not be happy. I care for Courts and just want the best for the company. I don't like when some employees perform unprofessionally and the repercussions go to the company. I own a small business too. And I know what damage an unprofessional employee can bring and what good a dedicated employee can do for the company. I hope my feedback is for the better of Courts. I hope my future visits to Courts will always be one that we look forward to and enjoy.

My airconditioner was installed on the 10th of Jan. The morning after the installation, I checked the new installation and noticed that a major screw on the bracket of the air conditioner's compressor was missing (right hand side).

I informed Courts immediately on Tuesday when I visited the store in person (11 Jan) and also sent a Whatsapp message to Court's customer service agent on 12 Jan. However, up till now, I have received NO response from anyone or from the agent. What will happen if the bracket gives way?

Invoice no.: [protected]

I expect a follow-up with a repair person to plug in the missing screw within the next 1 day. Should Courts not send me a satisfactory reply by the end of today, I will file a complaint to CASE as I do not wish to be liable for a faulty equipment installation.

I purchased a fridge and washing machine in late November 2021. As renovations were ongoing, I asked for the delivery to be done in end Jan 2022. The salesperson said he would schedule a delivery for 8 Jan 2022, the latest date available in the system then, and all I had to do was tell him closer to the date so he could reschedule it.

On 10 Dec 2021, I emailed customer care as I could not get a hold of the sales rep. I asked for delivery to be rescheduled, and I was informed via email on the 11 Dec 2021, that there would be a $100 fee. This was most surprising as the sales person from Tampines Megastore, reassured us that delivery could be postponed and to buy it then to take advantage of the promotion. In my reply (15 Dec 2021), I asked if they could check with the sales person on the fee as I was not informed of it. I never received a reply. Subsequent emails went unanswered.

On 5 January, I called into the hotline, and it was only after speaking to the service rep that I learnt my case was closed without my knowledge nor any resolution. Nonetheless, I've agreed to pay the $100 fee, and the service rep said that a payment link would be sent. I never received any link.

That evening, I went down to Funan to make the payment. A store rep assisted us and said he could not help as we needed to speak with the sales rep. He forwarded on the message via whatsapp to someone else, and informed that he will get the salesperson to call us. Once again, we did not hear back.

On 7 Jan, a very polite service rep (not the salesperson) called and said that payment was not received. I explained that I had not received any messages. She promised to send it via SMS and email, even double checking my email address. Once again,   I've never received anything.

Today (10/1), I received a call again to check on the payment and once again, I didn't receive anything . The caller said that I could go down to the nearest store to make payment.

So, I went out of my way to the Funan Outlet, and spoke with Mr Lester Chua Kok Seng. As a department manager, he was unwilling to help, arrogant and gave false information. He refused to even check, and instead said that he needed the name of the person I spoke with so he could then check with the contact centre manager. This would take a few days, and so he could not help me. He even arrogantly thrusted his card to us, saying that his name was Lester Chua and we could call in if we wanted to.

Unwilling to waste yet another day with such a trivial issue, we walked to the outlet in Orchard where we attended to by Mr Heng Yi Ming. What a world of difference. All he needed was our mobile number and he could right away access the information needed, and we were finally able to make payment. I am surprised Mr Lester Chua, a department manager, had no knowledge of how to do a simple task such as this. Shame on him, and kudos to Mr Heng Yi Ming. Perhaps Mr Heng is more deserving of being the manager.

Overall (and with the exception of Mr Heng)
Professionalism - 0/5
Accountability - 0/5
Customer Service - 0/5

Courts Singapore installed the airconditioner for 3 years and till date the entire unit and installation pipping has water leaking issues and to make it worst the compressor has oil leak and could not be repaired. Courts Aircon department Mr fahmi only willing to replace the compressor and did not address the water leaking issues, th Aircon blower rusty and they disagree to change the Aircon to another brand as well. Mr fahmi directed me to file a complaint to Case or small claims tribunal. Anil - hp: [protected]

If you don't have the stock, don't display the item in online portal. I made a purchase and was waiting for delivery, Their online team is advising to select another product as they don't have the stock. If you ask for refund it will take one month to process.

I go toa payoh court on 23/12 bought an Hitachi refrigerator, should be delivered on 28/12.According to court, vender will call us 1 day before to cfm time slot.
On 27/12 waiting until 4pm no news from vender, my son call court hotline to check, ur customer service staff seems unhappy hang up the call, so my son call 2nd time, ur customer service staff check and told my son is cfm on 28 12 10 to 6pm, vender will call bf they deliver.
On 28/12, we waiting whole morning, about 10am, I call up both court and Hitachi hotline, all service staff say checking no reply, until I told ur staff if court not care, I go thru Case to settle. About 12pm, ur staff give me salesgirl contact, I also contract her and she explain about the crop up reasons.
I can accept, but hv to wait me call up to check, if not whole 28/12 waiting for my item like fools on off day, plus ur customer service staff told us cfm it will come on 28/12.
By right ur side should inform us immediately if cant delivery, end up my items hv to deliver on 29/12 which I hv to cancel my schedule to waiting for it.
I will not strongly recommend court to other, I will aware them to be careful on delivery issues and customer service

Be wary when purchasing gift vouchers! My order was delayed for over a month with no updates from COURTS, and when I requested for a delivery date they were unable to provide it.

I was frustrated and as I paid using a gift voucher, I asked if a refund in cash could be considered instead of a gift voucher as I would rather purchase a sofa elsewhere with these delays.

The customer service agent was rude but she said she would include the request and get back to me in 3-5 working days. I did not receive a response to this, and I followed up a couple more times. Every time, I was lied to and did NOT receive any response from COURTS at all, I had to reach out to them every single time.

With this terrible customer service, I was certain that I would never want to spend a single cent at COURTS ever again and was more determined to get a refund in cash and not voucher, but with them ignoring me on all channels I was desperate. The only way they were willing to contact me at all was after I posted on their Instagram account and on their Google Review page. The response I got again was just their template response, but at the end there was some attempt by the social media team (note - not the CS team!) on the refunds - unfortunately my request was just rejected, using T&Cs despite this whole issue being started by their incompetence.

The item is indicated as "IN STOCK" on the website, but in actual fact it was held up at the suppliers. Also, "MTO" stands for Made-To-Order. This acronym is not common knowledge and it is quite a shady practice to conceal the fact that this is a custom item, which they are able to reject refunds for - no other place on the website indicates that it is a custom item other that this "MTO" which no casual consumer but COURTS understands.

My complaint will not be resolved as they said it was a final decision, but the least I could do is spread the word about their "customer service". I am now unfortunately forced to spend $250 at COURTS. This is the biggest mistake of my life and I hope no one makes this same mistake as I did, I really should have trusted all the bad reviews I've read about COURTS online.

I have purchased $300 gift card (order [protected]) on 16/12/21 but did not received via e-mail by 17/12/21 as promised. I dialed up Courts customer service the same day but missed their calls until 18/12/21.

I was informed that it should have already sent to my mailbox but I searched to no avail thus I have to contact the hotline customer support again. However, Courts hot-line has no option to launch such a ticket (gift card) thus I have to hold on the repeating voice recorder for close to almost 50 minutes, this is very frustrating.

As an alterative, this feedback has come. Please help with priority, it is meant to be a Christmas gift to a friend.

I bought a fitbit charge 4 from Upper Bukit Timah Store on 30 Oct 2020. I also bought a extended warranty covering 30 Oct 2021 to 29 Oct 2022. Yesterday, the connector which is attached to the unit broke. The strap was detached but the strap is fine.

When I brought this up to your customer service people, they say at first it is not covered by the warranty as it is an issue of "wear and tear". However, as far as I can see from your extended warranty, there is no exclusion for "wear and tear" for electronic items (only furniture). When this was highlighted to them, they then repudiated liability saying that this is not a "mechanical defect" . This is ridiculous as the connector is a contraption which includes a button which is pressed in order to clasp the strap. This whole piece (including the button) came off. How can this by any definition not be a "mechanical defect "?

I am really appalled by the after-service of Courts. I hope everyone sees this and makes an informed choice on whether they should EVER purchase their air con from them!

On 15th November 2021, Courts sent their outsourced contractors to my new home to install 2 units of aircon at 9.20am. After my suggestions were met with lots of rejection, and without asking ANY other questions, the installers closed the toilet door and started their work. They should have ASKED if I was going to renovate the toilet, or make any changes BEFORE starting. But they did not. When the work was completed, I was SHOCKED to see that the piping in the toilet was HIDEOUSLY placed in my "future" shower area! In addition, the living hall unit was badly aligned against the wall, there is a gap!

Called CS immediately after, and she even asked if a site surveyor came down to survey the place before installation. Well, no. NO appointment prior was made with me. The next day, I met up with the surveyor, and he said would revert. It has been a week, and NO NEWS. I called Courts CS again on 22nd Nov, and they said I have to pay for the changes, but the gap, they will correct it for FREE. WHY do I have to pay for their mistake? CS lady told me she will speak to management and revert. Once again, NO follow up.

25th Nov, I called Courts CS, again. The lady repeated that I have to bear the costs to fix it, AND, gave a ridiculous excuse and solution regarding the GAP. Said she will call to follow up. Once again, NOTHING today.

This is seriously the WORST service I have ever received from a brand so big. Is it because the brand is BIG that you are allowed to play the waiting game with your customers?