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1.0 4 Reviews 419 Complaints
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Crunch Fitness Complaints 419

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9:27 pm EDT
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Definitely had a very bad and rude experience today after a personal trainer approached myself and my workout partner. He gave my workout partner a warning paper stating that training while in the gym was not allowed. Myself and my workout partner were appalled because no where did it look like my workout partner was training me or had been. After going to...

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4:59 pm EDT

Crunch Fitness Crunch naples

I moved to another city from Naples and I want to upgrade my membership to use another branch. I have been trying to reach the branch for six days, but I couldn't talk to the manager. They tell me to call between 2 and 4 pm, but I can't reach the manager. I asked them to take notes and call me back, but no one is returning. They are interested in selling memberships but don't care about us later. I definitely don't accept this kind of business approach.

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9:38 am EDT
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I've been a member of Crunch Fitness since 2016 and had recently added my son for $1for the first month. After that, it would be $69.99/monthly. Our schedule changed and he was no longer able to make any of the class times so I decided to freeze the account until I could figure something out. Well thats when I noticed I was being charged, not only once but...

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6:54 am EDT
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The General Manager of Crunch fitness at 56 Broadway, Malden, MA 02148 makes racist comments and also threatens to harm his own members. He is a threat to the community and should be terminated due to his aggressive word choice and behavior towards his staff and peers. GM holds a history of violence and criminal record and is unsafe. Most recent threat to a...

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12:22 pm EDT
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I have been giving so much miscommunication. I have tried to cancel my membership multiple times and the gym keeps telling me I have to pay. I have paid for 4 months and want to cancel. I have been to the gym 3 times and it is always packed with people. I also tried to cancel three times but now they say you have to come in and sign. This is a waste of my...

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4:01 pm EDT
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I have a serious complaint against crunch fitness! I had a trial membership and decided not to continue with starting the membership due to the availability I had to visit the gym. I have been charged over $200 plus and now this is relected on my credit report and seriously affecting my credit score. the trial was misleading and I only visited the gym a...

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3:32 pm EDT
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Crunch Fitness Stealing id's and commiting fraud

Don't come here, they are rude specifically the west pines location. Don't be fooled thinking your in a suburban area. Its the suburban kids that want to be thugs that will steal your id or passport and use it to commit fruad. I called the other locations and they managers said they were scared and that the west pines location doesn't interact nor support any other location because they tell the customers the truth about their crooked business. How does management know and is aware that this location is committing fraud who knows. And the fact that he feels he cannot do anything about it baffles me.

Desired outcome: GIVE ME MY PASSPORT BACK !!!!!!!!

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5:26 pm EDT
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Fraudulent Charges on my account. Crunch charged my credit card a monthly bill of $31.57 On March 13 and April 13th and now they posted a past due amount of 113.00 on my account. What is going on?! My credit card number was replaced but the monthly charges automatically transferred to the new card. I am not behind on my payments and need these charges removed and my account updated. Thanks!

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6:10 pm EDT
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The new gym in North St Petersburg FL is a disgrace. Only been open a year and its poorly managed. Today I took note and pictures 5/13/2023 since I am tired of no one doing anything about the issues.. 1. Poor design and poor maintenance of the men's locker room. Open wasted space in shower area, and urinal area. The gym is packed and could use another...

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1:48 pm EDT
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I was over charged on my account. I contacted the manager joelee and she looked my account up while I was on the phone and said I was correct and to give her 20 min and she would get to the bottom of it and call me back. 2 days later with no phone call I addressed this with the front desk and the assistant manager assured me they would leave a note on...

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11:08 am EDT
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Crunch Fitness Cancelled subscription

I joined the gym in February 24, 2023. I cancelled my subscription on March 3, 2023. I went into the gym and filled out the form. Why am I being billed for $113?

One of you account collector reps called me about the $113. I told him I already paid the annual fee in February. He goes yes and once a year you need to pay it again. I asked to receive a phone number to speak to someone he wouldn't give me a phone number but kept telling me for $113 he will cancel my subscription. I told him no I already cancelled it March 2, 2023. I then asked to speak to his supervisor. He kept me on hold for 19 minutes then I was disconnected.

If I don't have this fee taken off immediately along with my account correctly cancelled I will be contacting BBB, attorney general office, health department, citizens services, CFPB, and consumer affairs.

Pamela Markus

Scott Christie

Desired outcome: Remove the $113 and correct my cancellation

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12:48 pm EDT
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Its Md. Imran Mahmud from Cambridge, ON Canada. I am a member of Crunch Cambridge Galt location in Canada. I was requested to take a personal trainer by Nina and I accepted. After taking three months of service, I requested Nina to cancel the service as I have to commit to my son for his program, and our RAMADAN month is approaching, so I can not continue...

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3:00 pm EDT
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There are two individuals named Hermes and Sandra who come to Chestnut street location every Tuesday, they come in the studio then start screaming, yelling, mocking and insulting, calling names towards others. They target an individual and call names, yell on her face. Managers don't do anything unless there is a serious body harm. Instructors are close...

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10:55 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I tried canceling my membership and was given the you cannot do anything until the annual fee goes through. I was given the same information last month every time I tried canceling my membership. So I finally requested to speak with the manager who turn out to be the most unprofessional individual I’ve ever met. He wouldn’t let me speak and Ken t rolling...

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11:36 am EDT
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Crunch Fitness Membership cancelation

They won't do their job and cancel your membership when you tell them to and will keep charging you. Went in January to cancel my account because I lost my job. I was told it was canceled. I got charged their yearly membership in February, ok you got me with the fine print, was told I would not be charged any more. Surprise got charged my monthly fee in March after I was told in January that my account was canceled and I would not be charged anymore. All I want is my 30 bucks that should not of been taken from me and was told I would get it back but the manager. I should not be punished because their employees don't know how to do their job and cancel an account when they are told.

Desired outcome: My money refunded as promised by the general manager Steven flemming

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12:36 am EDT
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2 days ago I went to work out , once I was done I wanted to use the sauna , to my surprise there was a female cleaner in the men’s change room where guys are taking showers , walking around in underwear, I’m sorry but I can’t do that , I made it clear to the person at the desk that it wasn’t proper for a female to be in that area , he did nothing and in...

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11:51 am EDT
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Crunch Fitness Staff

There is a change of employment here at your Dothan Alabama location. I will not give you my name as retaliation iOS possible.

Deciding to work out with your company is my choice. I do not appreciate the negativity within your staff… especially among the females. Your stuff should treat everyone with kindness regardless of their personality or personal issues with members.

Your Dothan gym was positive for awhile when you switched managers and other staff had quit or moved on. Now your old employees have returned with the same negative and hateful attitudes. Please address your staff immediately. Thank you for your prompt response.

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9:20 pm EDT
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Crunch Fitness Crunch fitness is a scam

4/10/2023

Crunch Fitness in Acworth, GA is backed by private equity, with Greenwich, Connecticut-based North Castle Partners, CR Fitness Holdings LLC. and operated by Vince Julien, Geoff Dyer, Tony Scrimale, and Jeff Dotson.

On 1/17/2023, and we paid to cancel my daughter’s membership early. Crunch has since been attempting to charge our account $308 every day even though the membership is cancelled. I just spoke with Trevor who informed me that Crunch does not call customers back. We would need to drive 3 hours to their location and hope to get an appointment with Matt to discuss the issue. We could also email [protected]@gmail.com to let him know our complaint. Trevor refused to take down my name or number, and he would not tell me Matt’s last name so that I could ask for him specifically by phone. We have emailed repeatedly and had to contact the bank to block debits from Crunch. This place is a nightmare.

On her first visit, Crunch Fitness said the first month was free then charged my daughter $30. When she went in to work out, a “personal trainer” offered to make a plan for her and didn’t say anything about the cost. Then AFTER she had her “sign that this was her plan,” she told her she would be charged $300 EVERY TWO WEEKS. My daughter said she can’t do it, but they charged her anyway and would not let her cancel immediately. When the charge went through, she called, and the management said they couldn’t help her over the phone. She had to drive for hours TWICE to see them in person and pay to cancel the membership. However, they are still attempting to charge her.

The corporate number for Crunch Fitness is out of order or no longer in service.

Desired outcome: Stop attempting to debit our account.

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10:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Crunch Fitness Annual fees

I am writing to express my extreme dissatisfaction with the service I have received at Crunch Fitness Center. Despite cancelling my membership last year, Crunch Fitness still charged me the annual fees. And this year, I registered for a promotional offer, but even after cancelling my membership 10 days before it kicked in, I was charged a fraudulent annual fee upon cancellation.

This level of service is absolutely ridiculous and unacceptable. As a customer, I expect transparency and honesty from the companies I do business with, and Crunch Fitness has failed to meet those expectations. Not only have they charged me for services I did not use, but they have also deceived me by charging me fraudulent fees. Furthermore, I was not even asked for my consent before being charged for the annual fee.

I believe that as a customer, I deserve to be treated with respect and professionalism, and I feel that my experience at your center was anything but that.

I would appreciate it if you could investigate this matter and take the necessary actions to ensure that Crunch Fitness is held accountable for their actions. I also request a full refund for the fraudulent annual fee charged to me.

Thank you for your attention to this matter.

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1:11 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Crunch Fitness Crooks Fitness

The fingers that are wrapped around the word Crunch on their logo, truly represents grabbing and taking or crunching money from their loyal customers. What a way to thank your customers for employing you by robbing them on the front and back end. They are not trying to remove your card info. You will have to remove it yourself. Are you all doing that bad or that good, that you would have stoop so low and overcharge your guests?

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About Crunch Fitness

Screenshot Crunch Fitness
Crunch Fitness is a gym that offers a variety of fitness services, including group classes, personal training, and weightlifting. They provide a range of cardio equipment and strength machines. Memberships vary by location, with options for access to one or multiple facilities.
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Overview of Crunch Fitness complaint handling

Crunch Fitness reviews first appeared on Complaints Board on Oct 3, 2007. The latest review Charging after cancellation was posted on May 30, 2024. The latest complaint Cancellation Policy was resolved on Feb 14, 2022. Crunch Fitness has an average consumer rating of 1 stars from 423 reviews. Crunch Fitness has resolved 5 complaints.
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  1. Crunch Fitness Contacts

  2. Crunch Fitness phone numbers
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  3. Crunch Fitness emails
  4. Crunch Fitness address
    22 W 19th Street, 3rd Floor, New York, Michigan, 10011, United States
  5. Crunch Fitness social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 22, 2024
  7. View all Crunch Fitness contacts
Crunch Fitness Category
Crunch Fitness is ranked 5 among 83 companies in the Fitness Centers and Gyms category

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