Currys
Reviews and Complaints

Dear Currys

Order CUR2225759663

I wish to lodge a complaint against numerous customer service assistants (online) and the process

I ordered an IPAD on the above, that although it stated next business day collection was cancelled automatically due to the order being processed to late in the day for store collection. As such, I called customer services on 27/09/22 to be informed that a refund would go straight back to the gift card (which was sued to purchase) within 1-2 working days. On 30/09/22 I still had not received the refund and then again called the customer service to be informed that the initial person I spoke with was incorrect and that it would be 5-7 working days for a refund.

Today (05/10/22) I have yet to receive the refund and again called customer service who gave me a completely different message. He stated that this was an “in store collection” order and that the store should give me a replacement voucher as the money does not get refunded back to the gift card. I ensured that the notes were updated which he assured me they were and that the store would issue me a voucher.

I then went to the store in CRAWLEY where I was informed that it is not a store problem but an online problem. They proceeded to contact the customer service who then told them that no refund as ever been processed and that I would now have to wait for the refund to go back to the same gift card.

How can so many different messages be given for the same process. It is absolutely appalling that no one seems to know what is going on and in fact that I have been passed from pillar to post to get back something that is rightfully ‘in law’ mine. I have paid for good and not been provided for said goods paid for. I have not been given back my money for the goods that I have paid for and currys are currently sitting on my money.

How is this going to get rectified, I have now wasted so much time trying to buy an ipad and travelling back and forth to a store having been given incorrect information by your staff. This is simply disgraceful customer service and dips way below that of what one should expect.

This has seriously made me consider turning my back from currys and looking for alternatives.

A very angry and displeased customer

Mr PEEK

Received product washing machine 586473: hoo h3ws610ta mcge 13/07/22 which wasnt installed correctly tap wasnt tightened flooded cupboard. Machine was running very noisey. Engineer visited 05/10/2022 confirms that the machine wasnt installed correctly. A part was left in the machine.

I'm requesting reimbursment for installation costs.

Beverley bishop, 10 queen st wednesbury ws10 7pt

reference number [protected]

I contacted Currys to have my cooker cleaned, I pay for this monthly. After a disgusting service by the company that they have on their books who cancelled my appointment 3 times I called Currys to re-arrange.

I have now called 3 more times to arrange my valet and still no appointment. this has been going on for nearly 6 months.

I would like a full refund of my direct debit that I have been paying so I can contact someone privately to come and clean my cooker.

I also called today again to make a complaint and deliberately the operator just put me on hold and let me wait for over 20 minutes so that I would end the call. Disgusting customer service.

I would like to have a full refund of my premiums and I have today cancelled my direct debit.

Out of all my phone calls only 1 reference number was ever given as they kept re-logging my valet service. the last reference number was [protected].

I am flabbergasted as to the lack of customer service from such a big company.

My husband bought me a DELL lap top from the Tottenham Court Road Store on the 28th July. My Birthday was late August but as my old laptop was failing I started using the new one before my birthday. Right from the start it did weird things - it would just freeze - maybe in an email it would not let me go back to change a previous line or in word it would freeze up if I tried to change the font and in excel it would freeze up because I asked to change a colour! As I have used it more the issues have increased - frequently the mouse just downs tools or the kursor won't move or suddenly it stops writing ...I have contacted Currys through the online chat to ask for a replacement as I cannot see a fix for the issues, and believe that surely having purchased a new lap top and paying the £40 to have it set up - it is only fair to expect it to function?!.

Despite having explained all of the above twice and being told someone from the store would contact my husband - THIS has NOT happened! I had asked for a telephone number for the store as I was worried that we would not get a call and was told they were not able to do that! So I had to go through all the very long winded rigmarole of getting past the computer bot before actually being able to get to tell a real person what the problem is the second time!

Apparently they can't do anything other than ask the store to get in touch with us - that has not happened. I asked if I could lodge a complaint and was told they had made a note of it! Basically they offered NO HELP at all.

Last week my husband went back to the store and was completely fobbed off - they are unwillingly to give us a replacement saying we need to check the laptop is doing all the updates needed!

If it isn't functioning properly how on earth can it be expected to a] get the updates and b] be able to utilise them properly? Plus they set it up and it was set to update automatically!

PLEASE PLEASE can someone help - it was over £400 and is extremely frustrating to try to use and as it is getting worse we will probably have to buy another lap top - is that fair or right?

I purchased a Laptop from the Currys branch in Sittingbourne on 27/09/22 product number 070532 for which I paid extra to ensure that all the items I wanted were already installed.

They are not. After several wasted hours and calls to Support only to be put on hold for a local branch then cut off - I am more than furious with my decision to make a purchase from yourselves.

I now have no choice but to return the product to a store - not easy when my nearest branch is 15 miles away and I work and care for my disabled daughter.

Due to Currys inability to market and sell products efficiently and professionally, I and presumably numerous other customers have to put ourselves out to ensure that you do your jobs.

I cannot stress enough how upset and disappointed I am with Currys and the service I have received and will certainly not be recommending you to others

CIR [protected]

Order date 13th Sep 22

Code 759645

Mary Greenwood

The Granary, Stearsby, York, YO61 4SA

mary.[protected]@gmail.com/ [protected]

I ordered this TV online and expected delivery on 19th Sep, I call the helpline yesterday and could not understand a word the rep was saying bad line and bad accent. I had to repeat myself constantly and still are no further knowing where this Tv is or even if I'm going to receive it. Please check and let me know if there is a date when this is due to be delivered? If nothing resolved I would like to cancel my order and receive my credit.

Regards Mary Greenwood

We ordered online a washing machine on 28th August for delivery on 2 September. Delivery team came to us on 2 Sept to inform us the new machine is damaged and cannot be installed so a new date was arranged for 12 September with a certified electrical engineer who would need to install this machine into our house as the old machine was hard wired into the wall. We received an email confirmation with time and date for 12 Sept however no one arrived between the hours of 12:45-16:45. I immediately contacted the Call centre team confirmed item was returned to depot with no further explanation and they didnt have a certified engineer to install.

My account showed as order completed and delivered on 12 Sept @1244. I requested escalation but it was promised a new date of 16th September for delivery as the depot confirmed the item returned to them as it requires a certified engineer and they did'nt have one. I called several times in that week for date/ time confirmation however the call centre team were unable to provide with tconfirmation date/time. On the 16th September the item was not delivered however we were told that it was delivered on 12th. We confirmed that we never received it but we waiting for redelivery with an engineer.

It was then escalated to the escalation team, to be told that Curry's can offer a refund or another date but item is not available till October. I asked for refund. I was told that refunds will be allocated the same payment as I made which was £100 voucher and £312 on my credit card. I assumed that it would be returned exactly as we paid. This was not the case.

However, upon seeing our order the payments from Currys was broken down

delivery charge £20,

Installation £25,

recycling £20, voucher £100,

machine payment £329.

We have received small amounts of the credit card refund of £15.86, £19.84, £15.86 and £261.02.

Vouchers we received (£4.13, £5.17,£4.13) in the post and after 3 weeks we are still waiting for the outstanding amount owed to us.

On the 20th September, we were informed by the customer line, that the care plan that we paid for will need to be contacted by us to cancel, however when we called, we were informed by the care plan organisation that our account has not been opened. We then contacted the webchat and an alternative currys customer line to be told we will receive the refund within 72hours. The care plan cost was £90 and we paid via credit card. We never received confirmation that the care plan was activated upon paying for this.

We emailed numerous of webchats in that week and was promised that the outstanding credit card amount would also be reversed and would take 72 hours.

On 26/09/22 we received £67 voucher from Curry's. We contacted the Webchat on 27/09/22 to be informed that the credit will be in our account in 72 hours. We enquired how much as we believe there is an outstanding amount of £90.99 that needs to be returned. Person confirmed £90 is pending and will take 72hours.

We have been out of pocket already due to outsourcing alternative laundry to the value of around £100 as we have young family of 4. We have been calling and using the web chat service to no available and being literally fobbed off.

I even contacted the social media team several times through this ordeal and one of them mentioned they have no information of my query whenever I enquired about the refund query.

I have once again contacted the team on 27/09/22 after waiting for more than 3 weeks for full refund to be informed that they will now escalate to highest sector.

getting to talk to a person is impossible with the pre- recorded options, no option of going back to original menu just cut off Bought and was delivered a faulty tv, returned and asked for refund, four more tvs now been sent and refused by me, keep sending drivers out to collect a tv I do not have and still no refund, so frustrating not being able to talk to anyone to get this sorted, never again Currys

I have requested a repair for my Belling cooker - FSG60DO in July 2022.

The repair was scheduled for 26/07/2022, however I received a call from an engineer - 'No caller ID' number on the morning of 26/07/2022 stating that the parts for my cooker where not available and I was asked if I would accepts a voucher for a replacement cooker instead. I must admit that I was surprised that no one actually came to assess what was wrong with my cooker and wondered how the engineer could know what parts to order. However I agreed for a voucher. I waited for it to arrive, ether in the post or via an email.

I have not receive any correspondence so I contacted Curry's again on 05/08/2022 on [protected] to find out what had happened with the voucher that I supposed to receive.

I explained my situation to the person who answered the call, he however stated that according to the record on the system my recent repair request was completed and closed and that there was no record of any agreement regarding issuing a voucher for a replacement cooker. I was not happy with this and requested to speak to someone from a complaint department also I still wanted my cooker to be repaired. The gentlemen arranged a call back from someone regarding making a complaint for Saturday 06/08/2022 between 3pm-6pm. I received call on Saturday 06/08/022 as per plan, however in the morning. The caller acknowledged that call was scheduled for the afternoon, however asked if I was okay to talk earlier, which I agreed as my plans had changed that morning and I was available.

So again I explained politely what had happened and that I was not necessary making a complaint but I wanted to raise a concern about the service I received as not only I was left with still faulty and unrepaired cooker but also there has been a serious problem in how poorly the service was delivered and that the records did not reflect what was agreed with me as a client. I was given an apology for poor service by the caller who also reassured me that he will issue a voucher for a replacement cooker shortly.

To my surprise on 18/08/2022 instead of a voucher I received a letter thanking me for recent enquiry regarding of the cancelation of the Cover plan agreement for Belling FSG60DO Cooker (agreement number: BHG2JJMY) and confirming that the agreement has been now cancelled as per my request. (?!)

I tried to contact Curries on the number provided in the letter [protected] to resolve this however I was not able to get through due to very long wait for the call to be answered.

Subsequently, due to this unacceptably poor service I decided to cancel all my Cover Plans, which I had for my appliances with the Carry's. (such as BHG2JJLX- dishwasher, BHG2TP8L-fridge/freezer, BDQMH35G-washing machine) and look for an alternative cover plan with a different provider.

Nonetheless, I am not happy with the Curry's service as I have payed a lot of money in contributions for cover plans over many years. I still would like to receive the voucher for replacement my cooker as it was agreed with me during when the cover plan was still active. It is not due to my own decision or request that my cover plan for the cooker was cancelled. I don't understand why this was. It is very concerning how the matters have been handled with me. None of what I said or agreed with was recorded on the system as per verification of the person whom I spoken with when chasing up the voucher. Staff member/engineer who contacted me on 26/07/2022 as well as the person who called me on 06/08/2022 both offered me a voucher for a replacement cooker and both entered untrue information into the system, which subsequently led to the closure of my cover plan agreement. It is very concerning how staff member can manipulate any given enquiry. I hope that all my telephone conversations I had with Carry's had been recorded and that everything that I have said above can be verified. I look forward to a prompt and positive resolution of my complaint as my cooker is still not repaired.

Kind Regards

I took my Epson printer into the store for repair because it said the print head was faulty, the printer was not 6 months old and had hardly any use, maybe used 1-3 times daily. I was told that the printer would probably be replaced and could take up to 7 days. the following Thursday I was told that Epson was replacing the printer and I would receive a phone call in the next couple of days. I received no phone call. On the following Wednesday, I tried phoning but decided it would be quicker to go to the store and find out what was happening. I spoke to a female who looked into a box with concern on her face, and spoke to another member of staff about said box, she told me she couldn't find out what was happening with my item and would find out and call me as soon as she did. Later that day she called and informed me that UPS had not collected my printer from the store and was putting it down as a right off stating that I would receive vouchers via my email in a couple of days to replace the printer. I still have not received any vouchers. I have tried contacting customer services for help and am getting nowhere fast, they suggest I travel the 5 miles back to the store to find out what is happening with my printer and was no help whatsoever.

I purchased a Hp Spectrex360 laptop on the 12/10/20.

Total for the order was £1716.99 through the business team in Carmarthen, Wales. I returned the laptop that same day due to change of mind and went through the returns procedure as per their policy. (Curry’s returns policy on website)

Our policy

Changed your mind?

If you purchased in store, you can return your item within 21 days in its unopened and sealed packaging along with proof of purchase (excludes connected mobile phones*).

After checking my statements, I noticed that I had not received my refund and have still not received a refund at the point of writing this letter (13.09.22)

In order to retrieve my refund, I have done the following.

• Called at the Llanelli, Wales store - They could not find my details on file as it was on a business account.

• So, I then called at the Carmarthen, Wales branch on numerous occasions - I was told more than once that someone would get back to me but no contact was received from the Carmarthen store.

• I then called at Swansea, Fforestfach, Wales store - I spoke to an employee called Colin who phoned the Swansea Morfa store and spoke to someone there who was meant to get back to me. No contact was received from the Swansea Fforestfach store.

• I then called at the Carmarthen store twice again - I was told to phone the business team or go to the Swansea Morfa store as they are the only business team in the area. I was informed that the Carmarthen business dept had been closed.

• I telephoned the business team. I spoke to a lady called Helen, who said she knows what 17get my refund sorted for me ASAP.

• Helen emailed me on the 20/05/22 informing me that she has forwarded all the information to Ian George at the Swansea Morfa store who would liaise with Shane as they were the only ones with access to the business system. No contact was received from the Swansea Morfa store. (Copy of email available on request)

• I decided to call at the Swansea Morfa store on the 08/07/22 - I spoke to Josh. Josh was very helpful. I emailed josh on the 16/07/22 for an update.

• I received an email on the 20/07/22 with an update to say that the Carmarthen store had accepted responsibility for the order and will be taking the chargeback following incorrect returns procedure and that a member of staff will be in touch to arrange the refund. (Copy of email available on request)

• I called into the Swansea Morfa store on the 22/07/22 - I was told that Helen was off work on annual leave but would call in to work specially to arrange the refund.

I have still not received my refund of £1716.99.

I have sent a complaints letter via royal mail with signature required upon receipt to the complaints department, but my letter was returned to sender which I have not yet received. (Receipt of posting available on request)

As you can imagine this is quite frustrating and costly to myself. This is not very professional for such a large established company.

I feel I have been treated unfairly and I am being discriminated against. Your company policy is clearly written on your website, and I have followed the procedure under your refund of goods policy.

I Bought a mobile phone Samsung Galaxy A02s (number [protected]) at your Currys branch on the 5th August 2021

This phone was stolen from my house on 16th Sept 2022 I phoned your help line to see about getting copy of insurance as I have mislaid my copy and was informed I was insured for a replacement of mobile phone but it would be one month before they could get copy of insurance out to me

Please can some one tell me if I can go to Lisburn branch and they can look up my insurance. At present I am still being charge on monthly contract and I have no phone I did report it stolen and to date I have not received new a sim card

Thank you

Maud McNeilly 42 Chruch Road Ballynahinch BT24 8LP

PS on the same day I also changed from BT to Talk Talk and bought two BT hand free phones

[protected] Turned up at Currys Culverhouse Cross ,Cardiff store to obtain advice on purchase of a printer.No sign of circulating staff but after some time asked on two occasions for help and they said yes as soon as Ive dealt with this one. No help came and after 30 min left the store to purchase somewhere else.

The two staff I saw in the 30 min were clearly overworked and there was not enough staff for the customers.!

E Rees

RE: Faulty SHARP washing Machine ES-NFB8141WD-EN 8 kg 1400 Spin Washing Machine CURRYS order (CUR2223572892) serial number [protected]

Urgent attention is need it.

TO

currys and Sharp customer services

Dear sir/Madam ,

I mange 30 rented flats for my family business and I have purchased many kitchen appliances from Currys in the past however and I had very few problems with services However this washing machine below I purchased on 1st August 2022 for one of my Rented flat it was delivered on 4th Aug and my tenants only used it for one wash and the push buttoned Jammed and machine would not start following that so I Phoned currys on the 7th as currys offers 28 day return warranty I phoned up Currys customer services and said the machine is faulty can you either replace or refund it under you return policy so the lady said because we installed the machine the engineer has to come down and check its not installation fault therefore u have to register your warranty and get engineer down to check it.

then I registered the guarantee on 8th and contacted the repairs under warranty following that engineer from Pacifica came on 9th Aug and said this design fault the push buttons often Jammed and I have replaced number of them. he ordered he parts and another engineer came on 19th Aug and replaced the push buttons first with a new sets and the new push buttons didn't work then he changed the whole panel even then the new push buttons were stiff but he left it there hoping it would be all right.

following that I had a call from the tenant on 4th September the push buttons are stuck and the machine is not coming ON again this time one of my tenant volunteered to speak to currys to refund the money so we can buy a different washing machine but curry's insisted we call Pacifica again and engineer will give us an uplift number and then Currys will refund the money but that is not the case as Engineer called again yesterday the 9th Sept he said I'll put it in the report that the customer does not want same machine repaired but wants a replacement but he still has to order the part as this is their policy and he can not issue a uplift number. Only the company can.

TIME LINE.all the messages are attached:

Washing Machine purchased 1st Aug

delivered on 4th August

faulty reported 7th Aug

Engineer called on 10th Aug and ordered the parts machine still not working.

Engineer called on 19th Aug replaced the parts. Machine fixed but push buttons still stiff

again machine broke down completely on 4th Sept reported to currys on 5th

again Engineer from company call we repair came down yesterday 9th Sept again made a report and left machine still out of order.

you can see from the time line above how many days the machine have actually worked since we got it and there are 3 people residing in the flat and they have not been able to wash their clothe properly for 5 weeks now and are claiming compensation from me.

this is not acceptable and therefore I am demand for the following to remedy the situation:

1. refund me for he machine in full ASAP so I can purchase a different washing machine. .

2. I want to seek compensation for my tenants who had to go to laundry to have their clothes washed and I had to spend so much time phoning places and chasing people and had to wait up to five hours each time at the flat for engineer to call for repairs 3 times so far as all the tenants are at work.

I request this matter is looked in urgently by Currys and Sharp customer services and come up with a solution soon or I'll have to resort to my consumer rights and will published my negative feedback. That will have effect on your company's image.

my Tenants have been very patient up to now and as this is dragged on for too long it is now effecting our relationship.

I look forward to hearing to your response.

Regards

Mehmud Patel

I would like to bring to your attention the poor service i have recieved from your company so far on relation to my recent purchace of a fridge and freezer.

Initially the delivery was on time and on the correct date.

On checking and un packing my delivery i noticed damage to the fridge

( seal, hinge and frame)

After speaking to customer services on Monday 5th September a collection and replacement was arranged for Tuesday 6th September. After the driver had dropped the replacement off and i again unpacked and checked it came to my attention i had recieved a freezer rather than a fridge!

Once i had noticed this mistake i got in touch with the driver and was told to then get in touch with customer services. I spoke to numerous people unsatisatory i requested a conversation with the manger/supervisor and was told that no one was available and would recieve a call back. (Still waiting!)

Very un happy as i have then had to get in touch today Wednesday 7th September as nothing could be resolved yesterday afternoon even though i told them i have my grandchildren who live with me so for obvious reasons i need a fridge straight away. I spoke to somneone today Via webchat and then again explained the situation to be told nothing can still be done until Sunday 11th September which is absoluetely discusting. Although i was told that something would be resolved by today or latest Thursday 8th September.

I have no fridge! food has gone to waste and had to be thrown away.

Also had to loose 2 hours pay to go home for the replacement delivery.

Kind Regards,

Mrs Tracey Longley

Contact info - [protected]@live.co.uk

mobile - [protected]

Order number - CUR2224695013

If you need any further information please let me know,

thank you

We bought a washing machine from curry's on 28th August and arranged delivery for Saturday 3rd September, even paying an additional £20 for 'Speedy' delivery.

On the morning of 3rd September we received a telephone call rescheduling the delivery to Monday 5th which I accepted. I then received a text 45 mins later confirming Thursday 8th September... Not what I was told.

I eventually managed to contact them by telephone on Monday 5th to complain about the date changes and asking if I could have an earlier delivery as I have been coping without a washing machine for over a week. The earliest she said they could offer was Saturday 10th September... I then asked to keep the Thursday 8th delivery as previously confirmed, only to be told it was not available... They had no record of the delivery for Thursday 8th!

I have now had to accept a delivery for Wednesday 21st September as this was now the only convenient date available.

i would just like to say how stressed and dissatisfied I am with the whole experience and would like to be guaranteed a stress free delivery on the 21st September an apology and potentially compensation for inadequate customer services from point of sale and thereafter.

Christine Lisinski

My name is Adele Heffer - [protected]

I went into store on Saturday 29th August to purchase a computer and monitor. I paid for both items. I received to computer itself on Tuesday for collection service at Curry's PC World, Romford. However, the monitor was not there and even after speaking to the manager, there was no tracking number and they could not tell me when to expect delivery. He just suggested to buy another monitor, paying more money? And I said, what about what I've already paid for? He said, nothing he can do.

I have again spoken to PC World online, Wednesday 31st July and they informed me the same, but said I should receive within next 24 hours, or a couple of hours an email to say it was ready for collection and she would email me directly the information. No such email was ever received. Her name was Krishna.

I again telephoned customer services today, they said they it was still out for delivery and did not know when it's due to arrive at the Romford store. I asked her if there was anything they could do, she said, there is nothing to do but wait.

I am self employed and need this equipment. I am being fobbed off as they will not pay back money owed, or replace the monitor which has already been paid for, but not turned up. They said they cannot do anything until they find out where the monitor is, but said it needs to take at least a few weeks before they can do an investigation? Surely, this is their responsibility, not the customer to be at fault. Please help.

30 Zetland Ave North

Bolton

Order Number: CUR [protected] Lancs

Product Code: 286836 BL3 3QT

Delivery Ref: [protected]

To whom it concerns,

I ordered a Curry’s Essentials dishwasher on 11th July 2022. The product was initially delivered to us on July 20th. Unfortunately, the delivery was extremely stressful and late. Myself and my partner were working and out of town on the date of the scheduled delivery, so my partner’s mother waited at our home for the dishwasher to be delivered. However, the delivery arrived several hours after it was scheduled, being originally advised that the delivery would be made no later than 1:30pm, and was eventually delivered at 5:30pm on that day, causing much disruption to my mother, who is in her 80s.

I read through the instruction manual after the dishwasher was finally installed, adding rinse aid and salt as required. I then set the dishwasher to run. Sadly, the dishwasher would not work from the start. When I read the troubleshooting manual, it appeared there may have been a problem with installation, so I then contacted Curry’s via the Live Chat on the website. When I described the problematic issue, I was told by the agent that they would refund the £25 installation cost and also send out the installers to check it. I have proof of this on E-mail correspondence, that I’m happy to forward on and also sent to the relevant ombudsman.

Unfortunately, we did not receive the refund and we were not contacted at all about somebody coming out to look at the faulty machine, as we had been falsely promised. During this time, I was in the hospital undergoing major bowel surgery, where I was an inpatient up to 7 days. My partner was working full time and looking after a young child, so this was an extremely distressing situation, exacerbated by Currys’ seeming lack of care and understanding of all the disruption and inconvenience we had already experienced.

As we urgently needed the dishwasher to work, my partner Melissa contacted Curry’s via Live Chat again. She rang the appropriate telephone numbers but was regularly waiting for over 30 minutes to get through to someone and had to abandon the attempted calls due to other urgent pressing matters I had to attend to. On the chat service, once again, we was told somebody (presumably an engineer) would come out to us and we would receive the installation fee refund (which incidentally has still not been received.)

This time, two men did come to look at the machine, though on August 14th. After checking the machine and analysing the actual issue, they told me that the fault was with the dishwasher itself and it had been delivered as a faulty product. They told me I would have to contact Curry’s helpline to get an uplift number. However, when I called Currys’ helpline, I was then told that another engineer would have to come out to examine the dishwasher to confirm it was faulty and provide the uplift number. At this point, we no longer wanted an exchange but we required a refund due to the unnecessary disruption, inconvenience, bad service and excessive stress caused by this situation, which seemed to be never ending and no nearer to any successful resolution on our faulty dishwasher being collected and refunded.

After many more phone calls in-between, some unsuccessful, and further attempts by us to get this dire situation resolved, an engineer came to us from Repair Care, sent by Currys on August 23rd.

He confirmed the machine was faulty, which of course we had already been advised originally, citing a probable leak in the tank. However, he told me that he was not able to provide the uplift number to get a refund and have the machine removed. Instead, I was informed I would need to contact Curry’s again to get this number. Therefore, on August 24th, I spent more than an hour on the phone to Curry’s, being transferred amongst 5 different agents in my quest to get this elusive uplift number. Every agent told me something different. Finally, they cut me off the phone. This engineer also advised us that Curry’s should indeed have already provided an uplift number, as the product itself was a Curry’s branded product, and have been misadvised.

I have received very little support, assistance from Curry’s and no empathy or understanding of the awful customer service we have received, and this has us cost time and money, as well as excessive stress. Not only have we not been able to use the dishwasher we paid our well-earned good money for, but we have also wasted money on extra resource such as rinse aid and dishwasher salts for a machine that was delivered to use in a faulty and unusable condition.

After all this despicable service we have received from Curry’s which is far the worst customer service experience we both have ever received on our lifetime, our latest request is now simple.

We are requesting an urgent refund for the money we have already paid out, and this dishwasher to be urgently removed from our home. This was already requested well within 30 days of product delivery/receipt, and only for us to be constantly let down by regular Curry’s bad service and false promises not honoured. This entire experience has been horrific, especially during what has been a very traumatic time with my illness, serious surgery for me and my whole family.

We would like an acknowledgment and response from Curry’s within 7 days of sending this letter, in the event we do not receive any response, not only do we plan to write and complain to the relevant consumer rights ombudsman, with all our evidence we hold to verify all the bad service we have experienced, but we also plan on submitting evidence of all this bad service on to social media sites, including the Curry’s twitter service, to publicly disclose our bad service to other customers, possibly considering using Curry’s services in the future.

I would be grateful if you could help with this situation by URGENTLY arranging for the dishwasher to be collected and facilitating a refund, and put an end to our never ending nightmare with Curry’s who have not made any steps to resolve this situation successfully.

I await your reply.

Yours faithfully,

Brian Thompson

The delivery for my washing machine was booked for 20th August by Callum (on the14th August see attached) and this was further confirmed by your insurance selling operatives via phone call. It was meant to arrive between 7am and 7pm. I waited all day today 20th August and, nothing.

I went into check on your webside just now (see attached) and the day had been changed to Wednesday 23rd without my knowledge. This is not acceptable, ethical or professional.

Purchased cooker 01-08-22 and had delivered on the 04-08-22. The cooker was wired in by an electrician on 06-08-22.

When wired in the oven light did not work so upon looking inside the oven the glass outer cover and bulb were shattered.

Called Customer Service number and was waiting for someone to answer then cut off with a message about being now closed!

Went on line told to go to a store and they would give me the parts, went 26mile round trip to be told this was rubbish had to go online.

Called and spoke to operator and was told I could have a new cooker when only the light was broken and cover, ridiculous.

I did not have the serial number so had to call again to be told that they would order the parts and I would get them within 5-10days that was the 09-08-22.

I never received a text or call nothing so called tonight 19-08-22 to be told that the job card needed an engineer to attend, I heard nothing from Currys at all.

If I had not called this evening this would have gone on and on.

The staggering thing is that I told all parties that the cooker is in my Mother in laws flat and she is 84 years of age and has not been able to use the oven for nearly 2 weeks is that acceptable?

I can and will happily post this on line if I do not have an acceptable response to this mail,

Regards

Terri Johnson