CVS
Reviews and Complaints

The short staffing and slow drive-thru service are what I am complaining about. The drive-thru service is so totally bad, that today, I have personally witnessed 4 cars get fed up and leave the drive-thru while I was in line. I believe it is caused by there being only 2 people manning the pharmacy. On a few, occasions there were times that I waited so long in the drive-thru that I had actually left my car, went inside, got my medication while still parked in the drive-thru, left the store, walked back to my car parked in the drive-thru, and then drove away. If having people who decide they would rather drive off, pissed off, and drive away from your "convenient" drive-thru as a business model, call that "winning" as you are. If you consider such a business model as a failure, which I do, as it is an epic failure. Going into the pharmacy is also bad. People don't know how to line up, which causes tensions as no one knows where the line is and the cashiers only ask who is the next customer and no one knows whose turn it is in line. 3/3/2019. Having more staffers would probably help? I always hear the pharmacy staff crying for help! We only have 2 people! Sounds like a company problem that becomes the customer's problem, through no fault of our own!.

My son takes a hard to find ADHD medication, but was told by the local CVS that it would be no problem to place the order. The prescription was sent over by the pediatrician on 2/26, and as of today, 3/1, the medication still has not been received. If I hadn't called several times and finally reached someone in the pharmacy, I wouldn't have an update on the prescription. I now have been told that they will order it again and let me know for sure by Monday of the status.

The other issue is that when calling the pharmacy, wait/hold times are in excess of 15-20 minutes. This lack of customer service is unacceptable.

Today I received a prescription that was grossly miscounted. The rx was to be 180 of omeprazol and i received 90.
When i got home and open the bag to put it away I knew right away it was short. I counted to be sure. I called the pharmacy and was told to call back at 2:30. I tried to explain the issue anyway and was told "ok, call back at 2:30" Not happy with this response. I went back to the pharmacy at 2:30. spoke with Brittany Voss RPH. I explained what happened and that I had been using CVS for 15 yrs and this was the 4th mistake. She immedaitely said "ive been here 4 and never made a mistake" "We refill 2000 rx a week there is bound to be mistakes" I waited for her to check the count and redo my rx. Never once was there an apology for the mistake or the inconvenience. I feel in her position it is her job there is no mistakes. My biggest complaint is the lack of manners and customer service. I am an operating room nurse. If we treated pt's this way we would be fired. She is no asset to your company.
I'm sorry to have had report this but this isn't right.
Belinda Guthrie

I was trying to get information today on Extra Care deals and coupons that I have linked to my CVS Card. Some are deals...some are Manufacturers deals. Upon check out I had two of the items on the manufacturers deals...When totally out. the linked coupon amount did not come off. I rep. from this cvs tried, but she could not get it to come off the total. When I presented this problem to the Extra Care rep. she did not know what I was talking about..(Hasley) so we got disconnected. Now I call back and I get Eufemia who is a Supervisor...she takes my information and thats that. she hangs up..Then I finally got someone (Katherine) to answer my question. So know I think this is like a consumer protection (93A) issue . CVS Gets you to buy the item because you can link the Man. coupon to the CVS card. But then you go the the register and the linked coupon doesn't work. But there you are with the item. Its a win, , , win, , , for CVS and the manufacturer..but not for you because the amount of the coupon was never subtracted. Yes, its sounds like a consumer protection issue.

My wife's company changed insurance companies and had to start using cvs after multiple years useing walgreens. Very big mistake switching from walgreens. The pharmacy in nacogdoches texas is the worlds worst from incompetant staff all the way to the pharmacist. Every time my wife goes there is always an excuse for delay in filling prescriptions. And when they say it will be 15 minutes it is always an hr or so. I stood in line one evening after listening to a gentleman argueing about how they charged his insurance for the meds but couldnt fill them because of some excuse they give him. The woman behind the counter was very rude and just being disespectful to anyone who came after him. Mt wife and I were there 3 evenings ago to check on her prescriptions and the young lady behind the counter wanted to know if we wanted them filled and she said it would be an hr and they would be closeing in about 15 minutes so we told her to get them filled and we would be back another day to pick them up. Three days later my wife has to wait another hour to get the prescription which we were told would be filled that day, and now still has to wait on it. I don't know what yopur procedure in hiring people for you pharmacy in nacogdoches is but I think that you got the very bottom of the barrell with that bunch. It is horrible the way a person has to wait and be treated while trying to get medicines to feel better. If the company I work for changes to where I have to use cvs in nacogdoches I will pay out of pocket at walgreens or do with out. We have an old good friend that started as a night manager there and she was warned about the pharmacy staff and when the store employees are warned about the pharmacy staff then alot of what is said must be true, well my wife and I have personally felt the poor and rude pharmacy staff you have there and my wife will be using other means of getting her prescriptions filled.

I received a text message to call CVS about a prescription I called CVS and was on hold at the pharmacy first time was 25 minutes I called back and they help me do it again and that was 20 minutes from one of the largest pharmacies around you people have your head up in your [censored] I will not go through one more episode With this pharmacy and I am going to keep complaining until the big shots and put a corporate offices can give more help instead of cutting hours and taking away from the employees new people really have a 16 operation down there and I hope this gets looked at

I picked up a prescription at this pharmacy above today for an antibiotic known as a Z-Pac. 6 pills to be taken over 5 days. I was told the pills come sealed in a package that visibly shows all the pills sealed to the pharmacist initially that he then places into a small box with the name of the pharmaceutical company that manufactures the pills, before it is given to the consumer. The box therefore is not sealed when you get it, though the pills are sealed in their package which you have to pop them out of in order to take them.
When I got home and opened the box, two of the 6 pills were missing and had clearly been popped out of the package. I went back to the store to report what had happened.
The pharmacist who was filling my order clearly should have seen that two of the pills were missing when he was putting them into the box I received. He did not see this.
Clearly someone behind the counter, either a pharmacist or a clerk at the register there had been helping themselves to antibiotic medication illegally. How they expected to get away with it is beyond me since it should have been obvious to the pharmacist filling my order that pills were missing from the package. But they did not see this so even the pharmacist filling my order screwed up as well.
This shows someone is abusing the drugs at this store, very likely an employee working the register behind the counter or a pharmacist themselves.
Never encountered an issue like this ever. But customers using this store should be aware that abuses are going on behind the counter where drugs prescriptions are filled. I reported this to the Corporate headquarters for further investigation. Let's hope they take this seriously.

I am not sure why this pharmacy has so many issues, There is not a RX that my doctor sends that there has not been an issue with. I take Noro which is a controlled medication, I have a contract with my doctor that I get my RX from her and they have to be filled at the same location. Which is the one above, I no longer live close to this location. Since they never fill on time, I have to call. Just like right now I am on hold waiting for someone to answer I am going on 27: 39 min. AT 35 min I have hung up. Last month the same thing happened, I wanted to make sure that it had been filled when I got there of course my Rx was not filled. I was told it would be another hour I was late for work by 30 min waiting for this. When I asked "why" the girl behind the counter thought she would be cute and start yelling at me (I do mean yelling) about how behind they are and that of course they did not answer, they did not have the time nor staff to answer the calls. Why is that my problem? The night before this, I had called in which they did answer and I was told I could not pick it up until the next morning, when I got there I told this young lady that I should have a RX waiting. She told me, "no" "you don't, I said I called last night.. she cut me off spun the cash register around and said,"do you see it on here". She pissed me off pretty badly enough that she was lucky I did not snatch her [censored] across the counter. The Pharmacist when asked about it, said,"Yeah I saw it this morning." (The same Pharmacist that 3 months ago while visiting my children in Texas I had to fly back here to get my RX straightened, out all because she did not know there was a 2nd computer screen to look at. You should try calling maybe you can see what your customers go there here is the number 530-268-3753. Now I am out of my medications and I have to drive 25 miles right now in the middle of my work day. I bet it is not ready and I have to wait an hour. Which is not tolerable. Are you going to pay me for my time and aggravation of having to put up with this girl who needs an attitude adjustment. Maybe if she got some customer service skills this would not be a complaint, but more of understanding, Customer Service politeness!. My apt with my dr is next month I do not have insurance and pay out of pocket. I will request a new contract and go to Riteaid. This is ridiculous!

I would like to know why some of the personnel in this store are arbitrary about assisting with the process of the new Moneygram service in the store. A good friend of mine went in there recently and one of the employees told her that she wouldn't assist her because if anything went wrong she would be accused of fraud and so she refused. My friend forgot her ID so of course she had to go back home to get it. Then she came back and wanted to do the Moneygram and one employee directed her back to the employee who refused her. Then my friend told that person that she'll wait for a different person. The person (employee) arrived and assisted my friend and she told her that the last person was giving her a bunch of false information and she was in the wrong for doing that. Now I'm not sure if she was reprimanded or not-maybe she's just a lazy employee. I'm retired and from the old school and when someone tells you to do something at the work site, you do it, and if you need to be trained on something then ask for training. I see that a lot of pharmacies and other stores have their employees cross-trained which I think is a great idea. thank you

CVS Specialty Pharmacy failed to deliver seizure medication ACTH for our five month old infant son who has been diagnosed with Infantile Spasms, a very rare and very serious form of epilepsy. They told us the medication would be sent overnight and would require a signature (due to the astronomical cost. The medicine was not even sent. We did not get a phone call and they have both my number and my wife's number. Zero notice and our precious baby boy will not have his daily shot. If he has seizures it causes neurological development problems, and he screams in shock and pain. This compounded by the irresponsible voice answering system they have. After 25 minutes in a "your phone call is important to us queue, " I finally gave up and pressed "1" to leave a message and be called back. When I pressed "1" the voice system told me the mail box was full. And there was no way to get back into the queue. So I called back. 20 minutes on hold later I was answered by a person who assured us they would send our son's refill medication overnight so he would get his dose. I left early from work to get to the UPS Store before they closed so I could pick up his medication. No delivery. No phone call. You can imagine how my wife and I feel tonight knowing our sweet baby boy will not have his medication.