CVS
Reviews and Complaints

I am filing this complaint on store #7144 located at 6670 Stage Rd Bartlett Tan. My sister move here from Pareto Rico after the hurricane, she is on social security disability and always used CVC Pharmacy. My sister for some reason had several profiles due to her moving a lot and it took them forever to fix this issued and each time we have to wait for around an hour. Two prescriptions that were turned in were lost by the Pharmacy causing us to return to the doctor to get another prescription. On another occasion the Pharmacist told me that he could not filled the prescription for two more days because it was a controlled substance, I explained that my sister did not have any pills left and he accused us of either selling the pills or over medicating it was embarrassing of how loud and arrogant this man was. Every visit to this store has been a nightmare and or they don't care for Hispanics base on the treatment. I will find another Pharmacy.

I called in trying to get help, an answer, my 2 year old dumped his antibiotics and the pharmacist, Sree Nalamophu, refused to provide another prescription even though we are under snow storm, I am out of New York with a delayed flight from LA and I'm not able to take my child to the pediatrician, my son was taken to PM pediatrics which it's closed right now for weather issues. My child still has fever after two days, I know ear infection it's painful and could take a while for medicine to kick in. It's very disconsidered knowing that it's a small baby we are talking about.

My new insurances wants us to use CVS. I have spent two whole days getting new prescriptions called in and back and forth with insurance, doctors and pharmacy! Inefficient, rude, inept employees to deal with! Finally after all of this, I couldn't get them to process my Medicare diabetic supplies. I had come back thru thedrive thru and no one was behind me me when I proceeded to try to call insurance to get help with this. Two people told me to move out of drive thru because it was "timed"! I was upset after dealing with all this for two days and not getting answers. But I told them I would move if I saw someone pull up. I did. They were rude and condescending all day yesterday and today! When we were told my Medicare claim wS still denied. Humana helped me to change it to Walgreens and we found out thAt Medicare wanted me to use accuchek meter or get a prior approval for one touch. Why couldn't they tell me that at cvs? No they wanted to charge $70 and charge it to my silver script instead of going thru Medicare! They don't know what they are doing! No one should be treated with such a lack of respect as these people have shown me over the last couple of days. I understand being busy, but when you tell someone you will call back in 20 minutes and two hours later when you call them, they act aggravated that you are checking on things that they haven't solved. I finally got all my meds, but will have to get diabetic supplies at Walgreens where they are at least figuring out what is wrong!

On 12/30/2017, I bought a Vicks cool mist humidifier. It was defective. I went to CVS store #10857. I asked for an exchange. I clearly told them I wanted an exchange. The checker Valerie asked her supervisor who told me it was not available. They quickly processed a store credit because I did not have my receipt. The store credit was for $64.99. I found the same humidifier in stock. They had two for them and when they rang it up, the price was $89.99. They said nothing can be done because the computer set the price. They would not do a price match and said that once it was processed, nothing can be done.
They know that on New Year's Day, they are the only one open. They wanted me to pay the $89.99. I could use the $64 refund as credit.

I came into the store 30 minutes before they closed. To use the machine to send money quick. I asked the two employees for help. Both ladies acted concerned to help. Saying they knows nothing about the machine at all. That their the only one's in the store. There were customers in the store. They never announced that the store would be closing. They kept lying saying the machine cuts off in five minutes close to closing time. Not true then she said that the lights shuts off. Prior to closing time but, by that time. She was ringing up customers as she's telling me lies. I was having problems and needed my money refunded. Neither one would assist me only to stand behind me being nosy saying I don't know. They were not caring to help me in need of my emergency problem. Told me I had to go but, not told any of the other customers 7 minutes prior to closing. Closing time was 8p.m. customers didn't leave until 8:17p.m. Their customer service skills are beyond poor. They should be fired not wanting to work. Nor knowing how to operate machinery within the store. This was a manager and an associate. Can't remember their names. Incident happened 12/30/17, Store# 00605, Address: 1235 N. 14th ST Leesburg FL 34748.

I am disabled since 2011 (I have ssd documents - I have a million and one medical records) I can not understand who the pharmacist at the cvs "jj" thinks he is? Last month my doctor sent in my prescriptions earlier then I should pick up due to her leaving the country her grandmother passed and would not be here when I would be out of my medicine. I did not try and fill it early I called the cvs who carrys it (New pharmacist) a few days before I would be eligible to pick up and was told that because it was sent in early they deleted it! (It was sent in on the 16th instead of the 26th-27th) so I had to go with out my medication till she came back plus the holiday was around same time! Now here it is next month my doctor sent my same scripts in to same cvs and here we go! I printed out proof of script being sent and cvs same pharmacist who thinks hes god! Said he doesn't have anything from my pcp now I was due to pick it up yesterday december 29th, 2017. Now its saturday my pcp is not in! And now this is a problem since tomorrow is new years eve and mainly everything is closed monday!
What steps do I have to take regarding filing a serious complaint I have witnesses! I have phone records put it this way I am in the right! I totally understand that pharmacist have to do there job however if the pharmacist spoke to my doctors office last month! And then prior to this month spoke to both my pcp and my insurance now he is just being controlling and honestly being impossible! I even said do you need to see my medical records? Do u need to see the documents from court?

* i'm hoping that cvs takes this mayter seriously! I know i'm in the right! If this pharmacist did not call the doctors office last month n prior spoke with them and insurance company then is understand! But that's not the situation!

Smc
Disabled - need my meds annoyed and at this point i'm reaching out to my ssd attorney and my attorney (For my malpractice lawsuit) and also the government.

I've been seen by hundreds of medical professionals who does this pharmacist think he is?

I buy a lot of the CVS generic brands and this 3 minute cleanser is one of them. This box of 84 more than half were defective. The tab had obviously gotten wet and still packaged. The tabs were very sticky and wouldn't dissolve in water. Some of the individual packages were not even sealed. This may not seem to be a particular problem for corporate. But we are retired and living on a fixed income. And we buy the generic products for that reason.We have always trusted the CVS brands. I would like to have this product replaced if you could help us out, that would be appreciated.

I am filing a complaint against Cvs pharmacy located on 2788 Murfreeboro Rd, TN 37013. I called the pharmacy to refill Dorzolamide HCL 2% eye drops for my mother for a 90 day supply. I specifically asked the tech was it for a 90 day supply, she stated yes. when I get to the pharmacy, I waited in the drive thru for about 10 minutes just to get one bottle. I asked what happen to the 90 day supply, she states we have to order some more. So I told her to give me my money back and when you get the rx correct call me back. I received a call on 12/27/2017 letting me know it was ready. On 12/28/2017 I go to pick up the rx, I received (3) 10ml bottles, When I get home the instructions saids for the patient to use 3 drops in each eye 3 times a day. I called the pharmacy back and spoke with Cleveland and he advises me that the rx was only written for a 66 day supply . So since Cvs do not have employees that do not know what they are doing, or giving incorrect information, I will be transferring my mother's rxs to another pharamacy. Such a disappointment.

This store has a reputation of not filling my meds. I have complained many times to the customer service with no avail. on 12/26/17 I was suppose to get
a 30 day supply of RAPAFLOW it was sent to the wrong pharmacy by the doctors mistake, all they had to do was transfer the rx down to there store and fill it. They said it would be ready by 1:30 12/27/17 at 2:00 we called to see if it was ready and they said it would not be ready until the 28th. Since my insurance does not let me order in advance I am now out of the meds. and they don't seem to care and that's there attitude all the time, take it or leave it. I am tired of it. Just because there big corp. and this is the only store I have this problem.

To Whom it may concern:

Please note I went to CVS located @ 4600 Oleander Dr, Wilmington, NC with my sister on 12.26.17 @ 11:37PM. We picked up a few Christmas items on sale and when we got to the cash register, and I asked the attendant, identified as Nikki, on receipt I had questions about the products on sale and when might it be marked down even more. The cashier immediately started to insult me, refused to provide the information about products sold on your CVS store and reason was because she claimed I resembled some other Customer she had words with in the past. I told her I did know her and she proceeded to tell us she could not wait for us to leave her store. She grabbed the telephone and mumbled words as if calling the police, said she could get us removed from her store. We were shocked and had no idea where this was coming from. We felt insulted, disrespected and profiled by this individual. I immediately apologized if she had a situation with whoever in the past but I did not know what was going on. She is an African American but spoke a couple of words in broken Spanish, I guess thinking we were from Mexico. Please note we are American citizens, pay our taxes and have been customers of CVS for over 10 years! Your employee not only refused to provide service to us timely but was so disturbed that the transaction wouldn't go thru and we had to sit there and wait till she collected herself for us to be able to leave. I think regardless of what this cashier said had happened to her in the past, she should have been. Professional and respectful towards us. I am sorry to inform you but as a Nurse I work with patients and clients everyday and if i acted as your employee I would be misrepresenting my profession and the company that pays my salary . Ms. Nikki, your night shift CVS worker, not only profiled us because of our looks but also refused to perform the duties of her job by denying to help us and communicating a threat based on a mischaracterization of me. You should not have persons such as this in the front lines of your company. I have never felt as humiliated as a human being as I did By interacting with this employee. Please know this person is misrepresenting your company. If you have further questions fell free to call,

Regards,

Selma Vieira
910.228.6333

Hello everyone.
Recently I ordered 6 items from CVS, the delivery was standard but pretty fast. However, there were 2 items missing. I immediately contacted customer service hoping to get their answer regarding this situation. They promised to fix everything. Next day I received an email stating that the missing items were sent. The same day I was charged 30 dollars. I called again. They said that they charged me for each item delivery because they shipped them separately. On purpose, of course.
They probably forgot that those items were parts of my first package and it would be stupid to charge me again counting the fact that it was their fault. Can't prove them they are wrong.

I have been trying to get my Pristiq filled for 3 days now and have been completely without the medication. I was told by my pharmacy CVS #7651 in Lafayette Indiana that Pristiq Brand Name was on back order and they had none in stock. I have been receiving the Brand Name for the past 2 months. I then asked if they could fill it as the generic Desvenlafaxine instead because I cannot be without my antidepressant? I was then told that the generic would need a Prior Authorization. So I called my Dr. office and they said my insurance preferred the Brand Name and they called around to some local pharmacies and found someone who had it in stock. When this pharmacy tried to call CVS #7651 to transfer the prescription they got conflicting information. Bottom line is I have spent all morning calling between my pharmacy, my Dr. office and another pharmacy just to get my medication filled. Now all of the sudden CVS #7651 said that no Prior Auth is needed for the generic and they have it in stock and will fill it for me. Why couldn't this have been done 3 days ago before I was out of medication? Whinnie the pharmacist at CVS# 7651 has argued and been very unprofessional throughout this whole process. I am a Medical Assistant and I deal with pharmacies every day and work through medication problems for my patients. I am very aware of the whole process. There is absolutely no excuse for why this has happened. I will most certainly be changing pharmacies.

My Dr. Increased my gabapentin from 100 mg a day to 200 mg a day (well under the minimal starting dose). She told me to finish the bottle that I have and then pick up my new prescription. She called the prescription in five days ago. I called Mike, the pharmacist at CVS on West st in Keene at 7:50 am today to get my prescription filled and he told me that it cannot be filled for four more days. I told him I was going out of town for several weeks and he asked me what I do, where I'm going, and if my doctor knows I'm traveling. When I asked him, dumbfounded, why he's asking me these Questions, he said "I don't like your tone" (as if he is my father!). I'm a Professor of Criminology and frequently travel for research. He then said, "I don't have to fill this for you." I said "if my Dr. Increases my meds, you're saying you don't have to fill the new one?" He said, not without her consent. I replied her consent was calling in the new prescription 5 days ago. I do not at all appreciate being treated like a drug seeker, nor do I appreciate being talked down to in a condescending manner. All Mike had to do was look through my prescription history to see that I am no drug seeker. I will be transferring all of my family's prescriptions and taking our pharmacy business to a non-Cvs affiliated pharmacy as a result of Mike's condescension.
Angela Barlow

We no longer buy anything in CVS other than an RX.
Everything they sell is priced higher than all other stores. Even Wawa and 7-11. I walked in again today and walked out without purchasing.
This is an insult to the American consumer.

These Listerine Breath Strips.
Are $5.00 a pack in CVS. Walmart has them in their stores for $3.99
Listerine Freshburst Pocketpaks Breath Strips For Bad Breath, 24-Strip Pack, 3 Pack Price$3.99 each
Sales people around the country us a 3-pack a month . How many sales people you think are in the country?

Hello, I picked up my prescriptions in the drive thru at CVS yesterday and was given someone else's order! I was charged correctly but one of the three clearly had someone else's name in it! So I pulled around and went inside. When I told the girl what happened she became very defensive telling me she knew it was wrong but it ringed up under my account so she gave to me! I told her clearly I'm not that person and if I would have gotten home with it that could have been bad but she still argued! So I got the manager to come over who apologized and was very upset but the girl still wouldn't stop arguing! At that point I told the manager you are lucky I checked it and came right back in because giving me someone else's medicine is a big problem! She agreed and said she would address it and apologized again. As I walked off the other girl was still arguing with the manager! I will move my prescriptions to another company because this is one of several issues I've had at this location. I'm done with CVS !

Hello. I just wanted to take a minute to file/express a complaint with CVS Pharmacy on South Queen Street York, PA. I had my daughters Vyvanse prescription filled and it had been ready for 6 days till I picked it up. (12/12/17) The script was for 90 pills. I picked up the medicine and headed home. When I got home I took it out of the bag and noticed it was in a smaller bottle than normal. So I counted the pills. There was only 80 pills not the 90 I was supposed to receive. I called up the head pharmacist about my issue. She said her count was on so there was nothing she could do to help me! Okay her count is on, that is great but someone stole the other 10 pills. This is the 2nd time for this specific medicine that this has happened to us. The 1st time was around 2 years ago and my daughter was missing 10 pills then as well. So now my daughter will suffer because she was shorted 10 pills which is very unfair. Not to mention myself/insurance company was charged for 90 and that is not what we were given. On another occasion my husbands medicine was shorted 20 pills which we counted right in the parking lot because when we picked it up at the drive thru it clearly did not look like 90 pills. They did fix that issue and gave him the other 20 he was owed but in my daughters case they will not fix this issue. Instead they were rude and accused myself or someone in my family of using them, losing them, or etc. I picked them up and went right home. No one else has access to them. Cvs employees are crooks and that is not right.

I wanted to put a complaint against 2401 East North St, Greenville SC 29615. The two cashiers that did my transactions were rude, one of their names is Robin. I believe in true customer service and there is no need to treat anybody without curtesy. Unfortunately I didnt experience any curtesy. Instead I experience attitude, almost shoving the receipt towards me, no understanding at all. I am pregnant and felt upset when I left the store, realizing how people can be, there was no need for me to have left the store as upset as I did. I hope that this type of treatment does not happen to anyone else. I hope the people who are their to help help.

Trisha from Mira Mesa cvs told me "I can't sell you siringes your dog can go [censor] itself" this amazed me because your employees are usually helpful. But if I go in this cvs again and I see this woman still interacting with cutomers I'm going to have serious concern about cvs and their thoughts towards their customers. Please confront this problematic employee.

A rude and unprofessional pharmacist refused to refill my prescription because I refilled it last month at walgreens insisting and accusing me that I have been getting extra prescriptions even tho my last refill was clearly exactly a month ago.when I confronted her about the dates she said she was just "not comfortable to refill my prescription and this pharmacy prefers not to fill any of your controlled substaces prescriptions, by the way I will be calling wallgreens and thell them not to fill it too!"it was just shocking to me!I am a physician my self and this degree of unprofessionalism is astonishing to me.I am a long time costumer of cvs, never will I be bringing my prescriptions here

When I got home with my CVS prescription purchase just now, there was a notice (printed in Spanish) stapled to my RX slip - it was printed for a completely different patient for a different drug, with a different prescription number. Obviously, this is not only an unacceptable violation of HIPAA, it's alarming to consider my own information sitting on a stranger's kitchen counter, as theirs is on mine.

Unfortunately, this is not the first time I have had something like this happen at a CVS. It's only because it's not the first time, that I didn't just toss the wrong paperwork into the trash and go on about my day, as I did on the previous occasion.

These two errors were made at two different CVS stores, so I can only surmise that either: 1) lapses in your training program or 2) personnel shortages are causing these problems.

Attached are photos of my RX paperwork and my receipt for my purchase today, so that you can track this matter in your system.

Thank you and I look forward to hearing from you.

CHRISTINE S. EVANS
[protected]@hotmail.com