CVS’s earns a 1.3-star rating from 3361 reviews, showing that the majority of pharmacy shoppers are dissatisfied with their purchases and service.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Pharmacy
Called to refill a cholestral drug earlier than it was up due to fact I was going away and needed another supply. I was told it wasn't ready but if I needed quicker to press a number, which I did. Got a message saying ok I could pick it up that afternoon. I actually didn't get there till next morning when I was told I couldn't have it early? I also had gotten a call asking if I wanted to be on a program that would give me my drugs as a 3 month supply so I signed up for that too. So now I have to go away and will not have my cholestral drugs with me.
Desired outcome: want to know why the automatic messaging gives false information that causes big problems.
Front end customer service
I was checking out and the cashier refused to pack my personal bag saying she didnt know where it had been The bag is new in appearance and not visibly soiled. I told her it was her job and said it wasn't if it was a personal bag. This happened just after 11am in your Ravena store. In hindsite I wish I had just left the things on the counter and walked...
Read full review of CVSUnnecessary pharmacy run-around
I went to pick up my newborn’s medicine, provided his name and date of birth, and was told by the pharmacist I needed my health insurance card. I didn’t bring it because I never needed it for myself to pickup. Nevertheless, I was rung up for about $28 and told to return with the insurance card and receipt (she made sure I selected paper receipt at the...
Read full review of CVSExtra Bucks
On line, I sent $3.00 Extra Bucks to card. When I went to the store, the $3.00 did not print out. My CVS card number is [protected]. Tuesday June 14,2022
Denise Giglio
5 Thomas st Unit P17
Saugus, Ma 01906
[protected]
Also, the machines that are supposed to print coupons and Extra Bucks are NEVER WORKING.
Desired outcome: Put my $3.00 Extra Bucks on my card
Phone
CVS Pharmacy at 1875 Capital Cir NE, Tallahassee, FL 32308 never answer the phone. Why do you have a phone number listed when no one ever answers it? In the event someone picks it up, they slam it right back.
Don't believe me? Try calling [protected]
Desired outcome: ANSWER THE GOD DAMN PHONE.
Pharmacy drive thru attendant
I pulled up to the drive thru to the window. The lady opened the window eating something and I told her my name and she rudely told me to hold on. She then asked me my first name and I told her Michael and she laughed at me. She then asked me my last name. And went and got my prescription. This made upset and uncomfortable. I used Walgreens for most of my...
Read full review of CVSIslamophobia
I went to CVS today following the new rules for Muslimas, no speaking, no looking up. Of course my husband had to be my voice. Everything went ok except everyone else that came AFTER us got their prescriptions first. We were there for two hours and finally ours got filled because he kept asking "where's ours?!" He is disabled so he's ignored. I didn't get...
Read full review of CVSOnline order
Never will I do a pickup order at my local CVS again horrible service if I would have know i was going to loss my coupon if my order was canceled I would have never placed it to begin I would have just gonna but i wanted to save time and just try the curbside for the first time and I totally hate it I’m so pissed I’m probably just gonna cancel my care pass and let my family and friends about my horrible experience😡😡😡
Manager of cvs at Parkesburg pa store….Name Dian
I had purchased a lash lengthening product called rapid lash in your store under my care card number a few weeks shot..I developed an allergic reaction to the product. I had thrown away the packaging when I bought it…. I call the parkesburg cvs store this am to ask if I could return since I had a reaction to the product…. I was told yes bring in the product. When I arrived the manager Dian was extremely rude and stated she would not give a return unless I had the original packaging…..she did not offer a solution to the problem and said I was miss informed when I called…. The most frustrating thing about this situation was how rude she was to me….I have been coming to this cvs since it’s opening and I have never encountered anyone this rude.
I am asking for a credit toward this product I had the reaction to from this cvs. Isn’t there a way it could be tracked from my credit care or my extra care card. This product was expensive $49 or I would just let it go.
Thank you in advance for your response….
I would also suggest training for your manager on duty this afternoon…
Sincerely
Karen Worst
[protected]
Desired outcome: See above
Pharmacy
I was at the sunny isles location today I can give you the phone number but I do forget the address. (305) 945-4712
I got a text to pick up my prescription there have been a few times when they haven’t been very nice and the manager has helped me and been very nice I moved from California and the experience with CVS here has been horrific so I try to get one that I liked but today it was a very bad experience
I got a message that my prescription was ready so I was going to pick it up my doctor had a very hard time with them I had a good experience last time as I mentioned the manager took care of me so I went up and I asked this woman if she was ahead of me but of course she pretended that she didn’t speak English she looked at me and put her hand like no problem go ahead we’re waving so when I went up to wait she came over and then Spanish said some thing and pointed like she wanted to go ahead of me so I didn’t quite understand her and then I asked if anybody spoke Spanish and of course they all said no but they do and afterwards I heard her speak English so she lied so basically the woman got mad at me and started yelling I got quite upset and left the line and said I’ll just pick it up another time in the woman goes no wait so I did leave and then I saw that the woman had stepped away obviously the woman didn’t have her prescription ready she was going to ask a question but wanted to go ahead of me I don’t have a problem with that but she pretended that her prescription was called so the woman behind the desk was very rude to me going on a trip where we have a family she was already in the stress so I went back and I asked the woman do you speak English because before she didn’t speak English and then she tells me now with an attitude of course I speak English I work here I was really ready to lose it so I went to the other line and thought maybe someone could help me because she was so rude but that line was quite long so after being rude I just left the store and put my hands up I was crying and my blood pressure was really high I had to come myself down she really upset me feel free to call me. I will have to go back when I’m back from my trip to pick it up as it is a necessary prescription
[protected]
Desired outcome: she was rude i left
Covid vaccine scheduling
I have been trying all afternoon to reach someone, anyone who can tell me anything about whether cvs (and specific locations near me) will offer the covid vaccine to kids under 5 — specifically my 3.5 year old — once those vaccines are approved next week.
I have called the local pharmacies/minute clinics, tried calling the main customer service line, and I have been stuck in a bunch of different phone hole rabbit trees that I have gone down, been transferred around to other numbers and departments, with no success. I either cannot get a real person to answer, the people who do answer do not know anything, or I wait on hold forever and then the line disconnects.
Why is this so hard? I hate your phone tree options. I just want to talk to a real human being who can answer this very basic question. I have been waiting forever for a covid vaccine for my kid, and now I keep seeing reports that it will be available "as soon as june 20/21." why can't I find out if you will offer it?
Desired outcome: Please call me at [protected] and provide me the information requested. CAN I GET A COVID VACCINE FOR MY 3.5 YEAR OLD AFTER IT IS APPROVED NEXT WEEK, and if so, when/where? I am located in Arlington VA.
Napa, Imola and Coombs Store
Dear Customer Service: I went to CVS today at 11:50, June 10th at your IMOLA STORE, NAPA to see the pharmacist. I was in extreme pain due to severe constipation. I wanted a quick remedy. I told the asst. 1) I wanted to see a pharmacist and 2) it was an emergency. The pharmacist yelled that "I'm busy" will help soon. I waited for 2 minutes and then said, "I am really hurting." She replied, "I'm busy." After another 2 minutes I was furious and left! Is this anyway to treat a customer who is in pain?
I will never return to CVS and will make sure no one I know uses CVS. This pharmacist should be reprimanded, if not fired! Why would she not help a customer in pain, who said it was an "emergency.?" I do not understand this.
Mara Adelman, Ph.D.
[protected]@seattleu.edu
Desired outcome: Reprimand the pharmacist and tell her how upset I was!
A horrific incident with one of your pharmacists
Good Evening,
My name is Anne Dorsey. On May 16, 2022, my 24 year old daughter suffered a massive heart attack, causing extensive damage to her heart. We are shattered.
When I went to the CVS Pharmacy on 11200 Reisterstown Road, in Owings Mills Maryland, on June 7, 2022, I had a disturbing experience.
When I questioned the cashier about the price of my daughter’s refilled heart and blood medications, the pharmacist came to see me. He told me that I was rude and offensive. I slid my credit card in to pay for the bagged heart prescriptions. As I went to take the prescriptions, the pharmacist grabbed them and would not let me have them. He then told me I had to describe each prescription and what it did. He had the bags at this point. My daughter takes 9 medications and he was withholding 4 of them. I told him that they were refills and explained her blood disease and massive heart attack in front of a now growing line of people. I began to sob and had to explain her condition now in front of a crowd. He still refused to hand over her medications. My daughter was sitting in the car with a defibrillator vest on for nearly an hour while the pharmacist continued to stare me down and call me rude and offensive.
I called my daughter’s cardiologist and he attempted to speak with the pharmacist. Eventually, the pharmacist let the cashier hand me three medications but he withheld the Eliquis, despite a call or two from my daughter’s cardiologist. This is unacceptable and dangerous.
We have been through hell and have no time to deal with an unethical and cruel pharmacist. He refused to provide his name.
I have had to transfer my very very sick daughter’s medications to another pharmacy.
This is unacceptable and appalling. It is my hope that this is addressed and another heart broken family does not have medication withheld or endure this abusive, negligent, and potentially dangerous behavior.
I hope to receive a response.
Respectfully,
Anne Dorsey
[protected]
[protected]@gmail.com
Desired outcome: I fully hope this unethical pharmacist is investigated for his abject abuse of power. He created a potentially dangerous event regarding my daughter and violated his oath. I fully expect a response and intend to expose this incident.
Store # 144 Queensvillage
The Pharmacy is a big disappointment; prescription is filled when CVS wants to fill them I rarely get my prescription on time, and pharmacist Tony Wy or Tony Whip is the worst, he could care less of CVS clients, he provides no help, Jarmal the reginal is also not able to provide reason as to why the store never picks up the phone to help with issues a patient may have, reginal Jamar never was able to explain why my sensitive prescription are being missed and not filled even after, I called in to refill my prescription around 05/03/22, after a week of nothing being filled, I had to have my doctor electronically fill the scripts 3 times, Once on 05/09 then around the 20th again on 06/03, I also walked in to the store and spoke to your pharmacist Tony Wy or Tony Whip he took my cell phone number and said he would contact my doctor the system is rejecting my prescription then I asked him why and he said its CVS system that's all he said and that "I will call you once everything was filled", which confused me, why is he delaying this, I just told you it's been a month since getting my prescription filled, he should've filled the script when I was there.? Finally, the script was filled on the 3rd of June, and no one called or even texted until when my doctor called to inquire on why the script wasn't filled. I also provided Mr. Tony Wy or Tony whip my cell phone number for him to call once script is filled, he never called.
I brought these concerns to Jamal and the only thing he did is fill out a complaint and have Mr. Tony call me to tell me the script is ready to pick up. Jamal conference me in with Tony and then Jamal just hung up and left me on the phone with Tony Wy and never gave me a resolution or an assure of any of my concerns. very disappointing coming from a reginal manager. I been going to this store since 2015 and I never feel comfortable going there in fact its stressful. Reason for me continuing going there is because that's the only store where my insurance approves certain meds. Close to my home.
I also have to mention, I have accepted my prescription to be refilled auto mantically and it seems the only meds being filled auto mantically is the meds I do not need or use. I tried the CVS web site to check my meds and it's been blocked since the day I open an account. No one at the store seems to know why my account is blocked.
I think concerns need to be addressed at the highest level.
Desired outcome: one is picking up the phone so we can be heard. Pharmacist who cares about helping.
Your web site and answering system.
Your answering system goes through 15 minutes of advertisements before I can even get to even speak to someone. I didn't call you to hear all your advertisements, I have other sources for that, I called to talk to someone! And your website wants to send a text message to my land line, and its not excepting the same password I have had for years. What a mess you have made of your systems!
Minute Clinic will not submit claim to Medicare
We went to the Minute Clinic in Berkeley, CA (CVS at 1451 Shattuck Ave) and got tetanus shots. These shots are covered by Medicare and we gave the clinic all our insurance information. However, we have received repeated bills from Minute Clinic. So today we called Minute Clinic and were told that they do not submit claims to Medicare, that we have to do so. This is ridiculous, and in the future we will certainly go elsewhere.
Pharmacy
I called your corporate office to get assistance and was told to call each individual pharmacy regarding my issue.
Ju Kim 11911 Artesia Blvd Ste 101, Cerritos, CA 90701 has not worked for Kheir Clinic in almost 5 years and we're starting to receive fax for refills at our facilities. [protected] is an old Kheir Clinic Number and [protected] is our current fax.
Getting patient PHI should be your concern but the pharmacy and corporate customer service appears to not be.
Stores 9505, 9660, 9557, 16047, 9575
Desired outcome: I would like for the phone number and fax to be updated for the provider.
It sadded me to learn that CVS is closing in the small town of Andrews, SC, because Andrews has almost any businesses. To CEO of CVS: Some times you need to look at the people you have working for you.(phar.) I used CVS for many years as my store for medicines. For the last several years I discontinue using CVS because of the awful service I got from the people employed there. Andrews would be the number one drug store in Andrews if the folks you hire know how to treat people. " Especially the elderly folks. A lot of the customers do not use internet services. I hope there were other ways folks know how to complain when they are not treated in a positive way when during business at some stores etc.
Waiting for prescription
Yes I got to the CVS pharmacy inside target at 9:20 this morning waiting for a prescription it’s now 11 o’clock I’m still waiting for a prescription first she told me it was the computer issue and now she’s telling me there’s only two people here I even called ahead of time to get my prescription field first he didn’t even he told me it would be 2 o’clock and then he told me to be 12 o’clock and then I told him I’m on my way to pick it up I am not happy
Complaint
On today May 31st 2022 approximately 9:42 a.m. my daughter who lives in Columbia, South Carolina telephone me and stated that CVS call and notified her that her daughter, Ava Taylor's prescriptions were ready. At approximately 9:57 a.m. Approximately 9:50a.m., I, Lurester Clardy, Ava's grandmother, called CVS located on West Palmetto Street in Florence...
Read full review of CVS and 1 commentCVS Pharmacy
The CVS pharmacy on Post Road in Cumming, GA disconnects calls on purpose when it is close to their lunch time. I understand they only have that 30 minute window to take their break, but when I called it was fifteen minutes prior. I held to talk to the pharmacy to get my RX refilled because I was physically ill after running out of medication while out of town. After five minutes of holding at ten minutes prior to lunch I was purposely disconnected (someone picked up phone and disconnected). I called back and got the 'we are at lunch' recording. This is not the first time this has happened.
Desired outcome: I would like this pharmacy to stop doing this. I understand they have a lot of prescriptions to fill, but often when mine are said to be ready, I have had to wait up to thirty minutes to get them and I do so without complaint.
CVS Reviews 0
If you represent CVS, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About CVS
In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.
CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.
Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific location or service (e.g., CVS pharmacy, in-store service, online order).
- The date and time of the incident or issue.
- A clear description of what happened, step by step.
- Any interactions you had with CVS employees and their responses.
- How you attempted to resolve the issue, including any communication with CVS customer service.
- The outcome of your complaint or issue with CVS, if any.
- The personal impact, such as inconvenience, financial loss, or health concerns.
5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.
Overview of CVS complaint handling
-
CVS Contacts
-
CVS phone numbers+1 (401) 770-9237+1 (401) 770-9237Click up if you have successfully reached CVS by calling +1 (401) 770-9237 phone number 1 1 users reported that they have successfully reached CVS by calling +1 (401) 770-9237 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9237 phone number 8 8 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone numberCorporate Communications+1 (401) 770-9811+1 (401) 770-9811Click up if you have successfully reached CVS by calling +1 (401) 770-9811 phone number 3 3 users reported that they have successfully reached CVS by calling +1 (401) 770-9811 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9811 phone number 44 44 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone numberCorporate Communications+1 (401) 652-0893+1 (401) 652-0893Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number+1 (800) 746-7287+1 (800) 746-7287Click up if you have successfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 746-7287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone numberCVS/pharmacy Customer Services+1 (888) 607-4287+1 (888) 607-4287Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone numberCustomer Care for CVS.com+1 (866) 389-2727+1 (866) 389-2727Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click down if you have unsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone numberMinuteClinic assistance+1 (800) 742-7827+1 (800) 742-7827Click up if you have successfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 742-7827 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 742-7827 phone numberPrescription refill for in-store pickup
-
CVS emailsservice@cvsvision.com100%Confidence score: 100%Supportcustomercare@cvs.com100%Confidence score: 100%Support
-
CVS addressOne CVS Drive, Woonsocket, Colorado, 02895, United States
-
CVS social media
-
Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 26, 2024
Most discussed CVS complaints
ruined my film photo processing!Recent comments about CVS company
CVS Pharmacy - wrong prescription filledOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.