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1.3 29 Reviews 3333 Complaints
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CVS Complaints 3333

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M
7:46 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Appalling customer service at CVS in Seabrook, NH. I scheduled flu/Covid shots for the family and for some reason my husband's didn't go through. So, per CVS app instructions, to cancel or reschedule you need to call the Pharmacy. I called the pharmacy and the pharmacist (BTW, the only male pharmacist at the store as far as we know - I can't remember hi...

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B
6:44 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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Saturday oct14th at 10:34 I received a call from the manager Tonka,he called to let me know he know I called corporate and wanted to apologize and fuss he know him and i don't get along i think that was very childish of him and wrong for calling me on my personal time and it wasn't about my medicine.HE WAS WRONG!Then he told me i need to stop walking around...

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C
4:48 pm EDT
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Saturday, Oct 14, 3pm CDT I am glad it's time again when I can change my Medicare Part D provider for next year. After many years with AARP United Health Care Walgreens, I switched the Part D (drug coverage) to Aetna Medicare CVS Caremark. Nearly two years of hassles with the local CVS store pharmacy have convinced me that the price savings in monthly...

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D
8:39 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

CVS Pathetic Pharmacy!

What a pathetic pharmacy. After 3 weeks the Tempe AZ location still could not fill my kids prescription. One poor excuse after another. I had to call my insurance to ask if there were any issues. There was none. The medication had already been approved within a few days at most. So then why did the pharmacy lie about the delay? Since he came back home we transferred the prescription to the CVS in Target in Vernon Hills. After 1 week its still not filled. More excuses. Never again will we use CVS. Walgreens is our preferred pharmacy anyway. The only reason we used CVS is because its close to his school. Go somewhere else especially if you are in dire need of your medication.

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J
2:32 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
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Store #7036 Bethel Street Clover SC, apparently a few minutes before their lunch break! I needed to two GoodRx coupons as one of my mothers prescriptions was over $400. I was told I needed to to go to another window as they needed to completely redo them. As I went there I was told she and wouldn’t have time to do it before their lunch break so I would...

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D
8:21 am EDT
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On 10/2/2023 I had a walk in appointment at the CVS on Main Street in Dunedin, FL. I saw Jaime Nereida. She diagnosed me with a sinus infection and prescribed me 7 days of AMOX-CLAV 875-125 MG tablets. She then suggested that I get my flu shot while I was there. I told her I was very reluctant to do that because I was sick. I have always been told NOT to...

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C
8:26 pm EDT
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I made an appointment for 10/12/23 for 8:40 am. It was for my Biometrics for my 2024 insurance. I was called in to the office by a Medical Assistant/Nurse. She handed me a mask. I did not put it on. She got all of the medical supplies ready and then asked me to put on the mask. I told her I mean no disrespect to you, but I am not putting on a mask. She then...

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J
3:15 pm EDT

CVS Lack of med and lying about when med will arrive. I must talk to manager to avoid disaster.

Please go over my profile first from the year Iam with my CVS. I want you to see my history first. Then you will know how much med I get from this CVS. from September 28th 2023 the gave me half of my med for Lorazepam and the rest the Promised Next day, every day they promised for next day. Today is October-12-2023 and still don't have my med. Out all of my med this is the one needed the most and must have every day.

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L
11:32 am EDT
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My doctor submitted my order for my Clonazepam this past monday and it still has NOT BEEN FILLED YET and it is Thursday! Also, doctor submitted my prescription for Zolpidem tartrate yesterday morning and I called the CVS Pharmacy near my house in Cherry Valley, IL 2206 Barnes Blvd. Ph#[protected]. I called just a few minutes ago, at 10:00 a. M this morning...

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G
11:05 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

Im following up to complaint S9490269 That was filed on Sept 14,2023 I have called your corp several times no response This matter was supposedly turned over to district leader Andrew who has not reached out several agenst has told me different things. Spoke with Laura on 10/12/2023 she said that my complaint was not documented correctly and she was gonna...

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S
1:32 pm EDT
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CVS Customer service

Received a 40% coupon yesterday (10/10, expires on 10/11) and called customer service since it does not work. Rep was useless and could not resolve issue. Extremely frustrating.

Rep could not help and management all in meeting, how convenient.

I do quit a bit of shopping and should be treating much better than I was today.

You will be losing a great customer.

Desired outcome: would like problem resolved and be able to use what was sent via email.

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S
8:25 pm EDT
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CVS Pharmacy

I was refused service at 645 by the pharmacy team at CVS pharmacy . The pharmacy hours were not being honored by the employees. I was told that the pharmacy had to close at 7 and the staff was overloaded and had to off the clock I'm assuming at 7 and they needed time to clean. There were several customers already awaiting with myself several minutes beforehand and no one acknowledged our existence. When asked to speak to a manager a few more minutes passed and we were briefly addressed that this is CVS policy and if there's any issues contact corporate. That's absurd! I have been in surgery after suffering from life threatening I injuries and am in need of my post open medication and I'm now suffering for what?

? This is not fair and no apology will rectify the issue; considering the prescriptions were faxed and I have no way to take them elsewhere. Please note I'm considering legal action for your malpractice!

Emails only. Shirleena.[protected]@gmail.com

Desired outcome: An email with a resolution.

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J
8:01 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

This pharmacy suddenly never has my prescription HYDROCODONE/ACETAMINIPHEN 10/325 I have to use you all because of my insurance so I am held hostage not being able to have my pain relief so I can function during the day and take care of my children. Someone must be stealing from this location, or a VERY incompetent employee who does the ordering. This ha...

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D
7:17 pm EDT

CVS Pharmacy

I am from Indianapolis, IN and use CVS @ 8405 Southeastern Av. The pharmacy drive thru has been closed now for 3 weeks. The wait lines inside are ridiculous. Tonight on arrival there were 10 people ahead of me, 35 minute wait. When I left there were 16 people in line. Who has time for this. I was going to try delivery but who has 8 hours one day to stay home waiting on a delivery. I think corporate needs to look into this. Bad business. I know people don't want to work but figure it out. The lady at the register was working her tail off. That is not fair to your employees and you WI owe customers and employees. Trust e!

Desired outcome: Take action before you start losing business!

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T
2:24 pm EDT

CVS Pharmacy

We have gone to this pharmacy on numerous occasions to pick up prescriptions and we have been completely unsatisfied. We understand about being closed for lunch time but that should be done out of site. Everytime the technicians are seen in the front counter laughing and joking and telling customers they must wait until the lunch period is over. This leads to customers being frustrated and provides CVS with a bad image.

Desired outcome: If the technicians are on lunch break, they should place a sign at the front counter and they should be out of site.

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G
9:41 pm EDT
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I am a customer and a prescriber. I had my prescriptions transferred to another pharmacy due to my new insurance plan.   And my new pharmacy was not able to fill one of my scripts (Atorv) because my insurance denied the fill as too soon. So I called the pharmacy today 10/8/23, some time after 11am and spoke with the pharmacy tech. I explained to him the...

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F
1:20 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

CVS Local store needs more pharmacists, assistants and store employees.

I am writing this for the many customers of the following store: CVS, 605 N.

Main St., Fuquay Varina, NC 27526. The few employees in this location are

working extremely hard to fill prescriptions, give shots, and assist customers

in many ways. Many prescriptions are in the "process" for several days. The

pharmacy closes early as well as the store due to the small staff..

Please help this store get more employees quickly. These employees

work very hard but they need help. Many of your customers will soon switch

pharmacies if there isn't an improvement.

Thanks for your assistance in this matter.

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K
11:23 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

10/7/2023 10:45 am Orleans Skaket Corners My complaint starts when I called the pharmacy to find the status of a prescription. AI answered the call. Then after answering the AI questions, I was directed to the beginning of the call asking the same questions: this happened three more times, then I was put in a que that lasted ten minutes; then the call wa...

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P
10:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS PAXLOVID 300mg; 100mg Dose Pack

10/5/23 filled a prescription for Paxlovid at CVS pharmacy located at 8801 Linebaugh Ave Tampa, FL 33626. The expiration date on the box was crossed out and changed with blue marker from 9/2023 to 3/2024. According to the CDC this date for my specific lot GJ5185 should have been adjusted to 1/2024. Customer should be told this is happening and shown the reasoning for it.

Desired outcome: Check their practices. They should be notifying patients that this is being done before dispensing to them. This is not the first issue I have had.

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C
4:53 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

CVS Pharmacy

The pharmacy lists closure from 1:30 -2pm. Tge time was 1:30pm. I decided to wait nearby. Meanwhile, a woman stepped to the wait line and was attended by the young man who came up to the counter; a transaction was completed. I stood in line to wait under the impression that i would be attended. At that point a caucasian woman employee from behind counter advised the young man that the pharmacy was closed; so I was not serviced. She ensured the shelf behind him was closed and told me I could return at 2pm. I advised them that they needed to be consistent with adhering to their policy so as to not appear discriminatory in their practices.

Desired outcome: I would like a verbal apology from both employees for 1) the disregard to their policy and 2) for the I discriminate choice they participated in. I would like a written acknowledgement of this complaint with resolution to my concern.

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About CVS

Screenshot CVS
CVS, also known as CVS Health, is a leading healthcare company in the United States. The company operates a chain of retail pharmacies, providing a wide range of prescription drugs, over-the-counter medications, health and wellness products, and other healthcare services. With over 9,900 retail locations across the country, CVS is one of the largest pharmacy chains in the US.

In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.

CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.

Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
How to file a complaint about CVS?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

Overview of CVS complaint handling

CVS reviews first appeared on Complaints Board on Nov 1, 2006. The latest review CVS Pharmacy new thelephone voice response system is bad was posted on Nov 10, 2024. The latest complaint CA lottery daily 3-did not receive "cashed" winnings. was resolved on Nov 29, 2023. CVS has an average consumer rating of 1 stars from 3362 reviews. CVS has resolved 283 complaints.
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  1. CVS Contacts

  2. CVS phone numbers
    +1 (401) 770-9237
    +1 (401) 770-9237
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    Corporate Communications
    +1 (401) 770-9811
    +1 (401) 770-9811
    Click up if you have successfully reached CVS by calling +1 (401) 770-9811 phone number 3 3 users reported that they have successfully reached CVS by calling +1 (401) 770-9811 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9811 phone number 44 44 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone number
    Corporate Communications
    +1 (401) 652-0893
    +1 (401) 652-0893
    Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number
    +1 (800) 746-7287
    +1 (800) 746-7287
    Click up if you have successfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 746-7287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone number
    CVS/pharmacy Customer Services
    +1 (888) 607-4287
    +1 (888) 607-4287
    Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone number
    Customer Care for CVS.com
    +1 (866) 389-2727
    +1 (866) 389-2727
    Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click down if you have unsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone number
    MinuteClinic assistance
    +1 (800) 742-7827
    +1 (800) 742-7827
    Click up if you have successfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 742-7827 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 742-7827 phone number
    Prescription refill for in-store pickup
    More phone numbers
  3. CVS emails
  4. CVS address
    One CVS Drive, Woonsocket, Colorado, 02895, United States
  5. CVS social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 10, 2024
  7. View all CVS contacts
CVS Category
CVS is ranked 2 among 61 companies in the Drug Store category

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