CVS’s earns a 1.3-star rating from 3362 reviews, showing that the majority of pharmacy shoppers are dissatisfied with their purchases and service.
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Employee CVS
Went to CVS to pick up 3 Prescriptions for Bronchitis for last couple of days get and charge me for 2 and not the other then sent me to another window where I was told they did not have that strength 200mg they only had cough medicine in a 100 mg so I contacted my provider she said she ordered 100mg and sent me the photo of the order so the young girl wa...
Read full review of CVSEmployee is getting harassing during work.
Hi, My wife is working with CVS since last few months. She is getting a lot of work pressure from the seniors. She is really getting sick because of the behavior from the senior employees. Really she want to continue with CVS with pleasant working atmosphere. Otherwise I will have to ask her to think about to switch the job. She was told after 19 shift...
Read full review of CVSThe pharmacy department
There was a problem with my prescription being filled. I had this problem before & what happened was the day my prescription was to be filled they weren’t able to fill it because they ran out of my medicine. Also there were other issues I was having: my pain medicine would be short 3 & 5 pills and the pharmacist did nothing when I brought it to hi...
Read full review of CVSManager at Fremont Blvd. CVS in Fremont
This woman either has dementia or really does not want to work. She told us how poorly the CVS is run and told us to stop coming to that store. She said:"I tell people everyday to stop coming here, and they don't listen". Then she went on to say to my 30 year old son: "I spoke with you last week..". The implication that he been asked to leave the store?!?...
Read full review of CVS4 medicines pick up
Hello my name is Consuelo Medina. I received text orders to pick up from my doctor, I was not expecting any medicine, so I went to verify that orders: 1. Medco express scripts 610014 2. freestyle lite meter 3. omeprazole 4. metformin I told the lady the give the medicine that I have enough medicine, that I don't know why the doctor send it to me, and...
Read full review of CVSThe pharmacist at 1698 South Palm Avenue, Pembroke Pines Florida
On October 20, 2023, We entered the pharmacy @ 1:20 pm. No one acknowledged us until 1:25p. I stated that my Mother was there to get her regular flu shot and was told that the will be closed in 5 mins so she should come back @2pm.
There is no signage to say the flu vaccine cannot be given in 5 min.
The excuse was that the vaccine had to be “thawed”. My mother is 83 yrs old and was denied service
The pharmacist refused to do his job.
CVS need to inform the Publix that that no vaccine can be given or should be given 15 mins prior to Lunch time.
Educate team members how to treat seniors.
I can be contacted @ [protected]@gmail.com
Desired outcome: Re education of workers of how to speak to the public especially seniors
Surreptitious emails
I have been sent emails that were made to look like it had something to do with my healthcare. When I opened them up, lo and behold, they were from CVS. This type of underhanded advertising does nothing but PISS ME OFF! I have added CVS to the list of companies that I will ABSOLUTELY WILL NOT BE DOING BUSINESS WITH!
Believe me, I will be sharing this with all my friends and family.
Desired outcome: NEVER SEND ME ANOTHER EMAIL.
pharmacy dept
Drop off a prescription on 10/19/23 around 4pm for only two pills of lorazepam to be filled. They two me I could pick then up tomorrows 10/20/23 after 9am.
Stop there at 9:30 am and was told that they were no ready yet to come back later. The pharmacist had to go to the bathroom and would look into this when he came back. How long could two pill's take to fill because we drop the prescription on 10/19/23. What a joke this is, definitely not good customer service. I can understand why the bad reviews are so many. Maybe you should revisit the way you do business in general.
Desired outcome: New People
Prescriptions
I was there around 6pm on 10/19/23. I went to cvs that I have been a customer for at least 30 years. I went through the drive through. This new girl with rotten bucked teeth asked me for my Id. I told her no one had ever asked for my ID, but I tried but could not get my ID out of my wallet, and I gave her my wallet. She said she could not scan it that way, so she got an older woman with short brown hair and she took it out of my wallet. Then the first woman came back and I was asking about what other medications I was on. She said she was off that screen, so I told her she would have to get back on the screen so I could find out the name of a medication I was on. Then she says, "I'm done." and gets the second person again. This person was also rude but I eventually got my medication they had ready, and I was never told what other medications I was on.
Desired outcome: Talk to these people, and tell them not to be rude to their customers, and if a customer asks to know what other medications they are on, to look the medications up and tell them even if they are on a different screen.
Access to prescriptions
I am a customer who has several prescriptions with CVS. I do my best to use the online customer service to request refills and so forth. I try to do this early enough so that I can have the medicine delivered. It is hit or miss to find the pharmacy open The last prescription I picked up, they waited until the last minute to refill after I requested it...
Read full review of CVSPharmacy
Have attempted to reach pharmacy three times today, each waiting on hold for 8-10 minutes. Once pharmacy answers, they do not speak and hang the phone up. This is interfering with my job as I am calling from a doctor's office for a patient.
The pharmacy being used is CVS pharmacy on 1630 Benevue Road, Rocky Mount, NC 27804. Phone number [protected].
Desired outcome: To be able to speak with an employee without being hung up on, so I will be able to complete my job responsibilities for the day.
Flu vaccination
I am a physician on staff at NYU LI. As part of their vaccination program, I was offered to go to CVS. On 10/13/2023 I scheduled a high dose flu shot to be administered at the branch at 17 E Jericho Turnpike, Mineola, NY. Upon returning home after the vaccination, I noticed the form provided to me to satisfy my NYU requirement was incorrect. It was for a...
Read full review of CVSSecurity and assistance management
I proceeded to enter the store at 2:45pm with my scooter! I put my scooter aside of which I normally put it for the past 3 months as it was not obstructing nor in the way! The security officer moved my personal properties and dropped the whole scooter with my backpack on it! I asked to see the policy on scooters and the security touching my property to no avail!
Desired outcome: Please don’t touch my belongings!!
Tylenol #3 prices vary and MD order not filled as ordered
I was having severe back pain and saw my MD. He ordered an Xray & told me the lower spinal facets were inflamed. He ordered a round of cortisone pills and Tylenol with Codeine #3 on 07/17/2023.
Today, my MD asked why I didn't take the first order of 60. I told him the Pharmacist only gave me 14 pills on 07/17/23, 14 pills on 8/3/23, and 18 pills on 9/29/23 which equaled 46 pills.
He called the Pharmacist to find out why I wasn't given as he ordered which was Tylenol with codeine#3 30 X2? Today, 10/17/23 I received 60 pills.
Now for the cost. 14= $1.95 X2, 18= .59, and the 60 was $1.76. Why were the 14 pills more than the 60?
Desired outcome: I would like an explanation.
Overcharge for 90 day supply of finasteride 1 mg
Went to pick up medication and was told tht it was $200 and i explained that i always pay about $55 including tax. I gave them the insurance card so they charge me 1/2 a total 94.56. I went to a second csv pharmacy and was told that the insurance information is not in the system and that I was correct about the $55 charge. they said i would have to go back to the other pharmacy for correction.
I did and they said the medication for $94.56. They would not discuss any further.
i checked with two other pharmacy and there cost was about $40-60 for 90 day supply.
I need a re-embursement of the overpayment.
Desired outcome: I need a refund and would appreciate a response
Pharmacist, flu shot
My wife went into CVS on Burnside Ave., East Hartford, CT 06108 to get a flu shot. The pharmacist had just given somebody a flu shot then went to take care of my wife without changing the gloves so my wife asked him to change his gloves, he made her wait 25 minutes after he took care of five other customers for the flu shot even though it was her turn next
Read full review of CVSPharmacy 1550 South New Florissant Road. Florissant MO
Multiple complaints. 1. First a year ago I had covid and was written a script at urgent care. Went to drive up window and this cvs refused to fill it because I had touched it. I had to go to another cvs who did fill it. Cant they wear gloves? 2. Second when an antibiotic eye drop was ordered the pharmacy did not have it, but automated system kept telling...
Read full review of CVScvs scheduling issues
I was scheduled to receive a covid shot today. When I arrived at the day and time of appointment I was informed that the pharmacy was not open on Sundays. I was not informed of the pharmacy being closed and not notified until I arrived. I find this unacceptable and frustrated about this communication issue. Jim Presley [protected]@yahoo.com [protected] valley center, ks
Read full review of CVSPharmacy
On 10/13/23 went to pick up medications @ the CVS Pharmacy. Was told they weren't ready, come back in 30 minutes. Went back the 2nd time, they were not ready. Told us it would be another 1 hour. Went back the 3rd time, they were finally ready!
The staff is not trained well & some are rather rude! PLEASE do something to make things better! This is an ongoing problem!
Thank you,
Sarah Whitfield
John Scott
5331 Lester Street
Indianapolis, IN 46208
Desired outcome: Train people & hire more people!
CVS Pharmacy Worthington Blvd Frederick MD
I have been trying to pick up my prescription for over three weeks. When I finally got a chance to get my prescription, I went to the store and was waiting in line. The pharmacy manager served the person in front of me then closed the window in my face when it was my turn. When I confronted the manager, he said it was lunch time and kept walking. The...
Read full review of CVSCVS Reviews 0
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About CVS
In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.
CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.
Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific location or service (e.g., CVS pharmacy, in-store service, online order).
- The date and time of the incident or issue.
- A clear description of what happened, step by step.
- Any interactions you had with CVS employees and their responses.
- How you attempted to resolve the issue, including any communication with CVS customer service.
- The outcome of your complaint or issue with CVS, if any.
- The personal impact, such as inconvenience, financial loss, or health concerns.
5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.
Overview of CVS complaint handling
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CVS Contacts
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CVS phone numbers+1 (401) 770-9237+1 (401) 770-9237Click up if you have successfully reached CVS by calling +1 (401) 770-9237 phone number 1 1 users reported that they have successfully reached CVS by calling +1 (401) 770-9237 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9237 phone number 8 8 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone numberCorporate Communications+1 (401) 770-9811+1 (401) 770-9811Click up if you have successfully reached CVS by calling +1 (401) 770-9811 phone number 3 3 users reported that they have successfully reached CVS by calling +1 (401) 770-9811 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9811 phone number 44 44 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone numberCorporate Communications+1 (401) 652-0893+1 (401) 652-0893Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number+1 (800) 746-7287+1 (800) 746-7287Click up if you have successfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 746-7287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone numberCVS/pharmacy Customer Services+1 (888) 607-4287+1 (888) 607-4287Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone numberCustomer Care for CVS.com+1 (866) 389-2727+1 (866) 389-2727Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click down if you have unsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone numberMinuteClinic assistance+1 (800) 742-7827+1 (800) 742-7827Click up if you have successfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 742-7827 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 742-7827 phone numberPrescription refill for in-store pickup
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CVS emailsservice@cvsvision.com100%Confidence score: 100%Supportcustomercare@cvs.com100%Confidence score: 100%Support
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CVS addressOne CVS Drive, Woonsocket, Colorado, 02895, United States
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CVS social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 10, 2024
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