Menu
For Business Write a review File a complaint
DISH Network Customer Service Phone, Email, Contacts

DISH Network
Reviews and Complaints

jobs.dish.com

Learn how the rating is calculated

1.8 4 Reviews 1347 Complaints
Claimed
DISH Network has claimed their business profile
Write a review File a complaint

DISH Network Complaints 1347

ComplaintsBoard
M
7:47 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Employee Tanya Guerin Business Operations Analyst II - Billing and Credit DISH Network in Englewood CO Jul 2023 - Present 5 months is fraud along with tax evasion semi truck crashes for insurance claim money & spouse Kendrick Brame NagraStar Graphic - fired Senior Analyst NagraStar Jan 2017 - Feb 2023 6 years 2 months Englewood, CO • Negotiated...

Read full review of DISH Network and 2 comments
ComplaintsBoard
C
5:03 pm EDT

DISH Network Commercials and movies

Dish should QUIT paying ACTORS to do their commercials & give the customers credit for these overpaid people.

David Bromstad is DISGUSTING! & embarrassing. You are PUSHING this gay guy on your customers. Shame on you.

You should label ANY AND ALL movies with a rating have GAY & LESBIAN scenes in them or put in the INFO about the movies that there are Gays & Lesbians in them. Please quit pushing this type of lifestyle on people. If you want this type of crap shown to people, make a QUEER channel so that only these types of movies are on them. Frustrating to be watching a movie & BAM there are queers kissing or hugging or holding hands, etc. Please quit doing this to us!

Desired outcome: I would like movies with queer scenes removed from any of my programming.

Read full review of DISH Network and 1 comment
Hide full review
1 comment
Add a comment
M
M
Mike Carey
Mesa, US
Oct 31, 2023 7:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dish doesn’t label any movie or show. That’s done by the channel owner, and the MPAA.

As for crediting the customers… that would be less than $0.01/customer, so not sure the appreciation would be there. Especially as advertising is meant to, you know, bring in new customers. Wild shot in the dark, but you’re not in a business setting for your employment, are you?

ComplaintsBoard
W
12:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DISH Network Not forthcoming with $300 gift card

I called from an internet site of dish around the beginning of September. they told me that there was a $300 gift card for signing up. I completed the sign up, and have been billed twice, but still no card. Called today 10/30, and they said there's no gift card associated with my account, and they cannot do anything about it unless I have a information that was sent through the mail. I don't have anything like that. So was this just an enticement to get people to change.

Desired outcome: I would like to get my $300 gift card for signing up.

Read full review of DISH Network and 1 comment
Hide full review
1 comment
Add a comment
M
M
Mike Carey
Mesa, US
Oct 31, 2023 7:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sounds like you signed up with a 3rd party retailer that sells Dish services and sets their own marketing.

ComplaintsBoard
M
10:02 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

DISH Network Fix channels without nudity from being blocked.

We have our channels blocked for nudity but there are a lot of channels that don't have nudity that are showing blocked, for example the Hallmark Channel, LMN and others. When you enter the code you can watch these programs and there is no nudity in them. Please fix this issue so other family members can watch programs that have no nudity.

I keep getting a message saying you need more information but it doesn't say what additional information you need.

Desired outcome: I keep getting a message saying you need more information but it doesn't say what additional information you need.

Read full review of DISH Network and 1 comment
Hide full review
1 comment
Add a comment
M
M
Mike Carey
Mesa, US
Oct 28, 2023 3:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

There is nothing to fix. If the rating lists that from the MPAA, the system will respect that. Contact the channel owners for an update on their MPAA ratings.

ComplaintsBoard
J
7:17 pm EDT
Verified customer The reviewer confirmed their account using Yahoo. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I been a Dish customer off and on for 20+ years - every time the promotion is up dish would BANG my bank account for over 100 dollars a month - { I took their access to my bank account away - } I would call and in order to keep my monthly cost down { 73 monthly } they would take away some programming - but still add about 10 bucks more to my usual monthly...

Read full review of DISH Network and 3 comments
ComplaintsBoard
M
3:56 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have been with Dish Network for 13 years with cost of the service at $178 per month without one single premium channel. I called to cancel the service 3 times, also my husband called to cancel and ask for return box for receiver. After two weeks I get another bill. I was furious! I called again and a woman rep told me we owe $134. The app said five...

Read full review of DISH Network and 1 comment
ComplaintsBoard
S
1:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DISH Network Dish DVR system

I am having and have had problems with my Dish dvr systems playback. when I try to play back recordings the picture scrambles and distorts. Like I said I've been having these problems for years and when I complain to Dish customer service they just send out another ( repaired ) unit and before to long it starts distorting again. Every program that I have recorded is now lost and I'm sick and tired of their run around.

Desired outcome: FIX THE F**KING PROBLEM

Read full review of DISH Network
Hide full review
ComplaintsBoard
E
8:31 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

DISH Network Gift card

Ok so here it goes when the lady came to my door and said would like a $300 gift card to switch from direct tv to dish. I said ok but my mom would like it in her name the lady said ok. That didn't happen was told a 2yrs price lock that needed happen. I have been since June trying to get the gift card i was promised everytime i call its a different story. Im never going to get it they straight up lied dish blames caliber smart they blame dish they all lie i wish never switcted wish i could cancel but can't with out getting charged. Would never ever recommend dish to anyone it's a big scam a joke. It bite's a company that has to lie to get customers isn't a very good company

Desired outcome: I would like the gift card i was promised

Read full review of DISH Network
Hide full review
ComplaintsBoard
J
1:59 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

DISH Network defect joey box

This joey keeps cutting out starts when the guide disappears, then the screen turns black a message said your joey is not connected to the internet. please unplug to reset nothing happens then try troubleshooting steps this happens two to three time a week last time this happen the agent from dish said they will replace the joey this one is located in the bedroom . they want me to trouble shoot which i did over and over so they what to charge me $99 for a tec to come out the chats agent disconnected the chat twice gilbert then Amanda all i ask that they send out a new joey or remove on joey from my account and i would take joey from the basement and move to the bedroom how more times do i have to deal with this iam keeping up with my agreement dish will not they charge for the rental if i owned the joey that would be different if this is not resolved will cancel the service .

Desired outcome: replacement of joey or remove one from account and credit on the monthly bill.

Read full review of DISH Network
Hide full review
ComplaintsBoard
T
4:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DISH Network You have a credit balance of $97.23 on your account.

Stopped Dish on 9/23/23. Received email from Dish that they received equipment on 9/25/23. Showed message on account page that "You have a credit balance of $97.23 on your account". Paid $168.05 For service through 10/17/23. Called an agent named Chan on 9/28/23 to ask when I would receive the $97.23 in my checking account. He stated it would be there by 9/29/23. No deposit by 10/5/23. Called Dish again, Agent asked for "code" and could not help me without it. Could not find "code" as service had been cancelled.

Desired outcome: Deposit of $97.23 in my checking account.

Read full review of DISH Network
Hide full review
ComplaintsBoard
S
3:29 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

DISH Network Refund never received

I discontinued my service shortly after signing up, not realizing that my whole local sports network was blacked out. I paid the disconnect fee with a personal check after receiving a nasty statement, but Dish then charged that same amount to my credit card for a duplicate payment. I was ‘promised’ a refund by a David Rikkers, a corporate case manager, but over 3 months later I have not received any payment. I keep contacting them and getting nothing but run-around and lies by their employees.

Desired outcome: I just want my refund

Read full review of DISH Network
Hide full review
ComplaintsBoard
S
4:30 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

DISH Network Dish RV Service

I signed up for Dish RV Service in May 2023 I own my Equipment. This was a pay as you go service so the months you dont use it you dont pay. Well I recieved a Bill that i did not know about yesterday from dish stating I owe $195 for me Satellite service. I called dish 3 times and they said they sent my bill to collections when this is a pay as you go account. I need help on what I can do to get this taken care of as I refuse to pay a bill for pay as you go services. Dish is a HORRIBLE company to even try to deal with!

Read full review of DISH Network and 1 comment
Update by Sassygirl73
Oct 02, 2023 4:37 pm EDT

The man even told me on the phone it was Pay as you go NO CONTRACTS! Then I recieve a bill as they said my billing was ongoing when that is a lie!

Hide full review
1 comment
Add a comment
M
M
Mike Carey
Mesa, US
Oct 02, 2023 8:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Is it from the pandemic when the government mandated that accounts couldn’t be shut off for non payment? If so, your complaint is with the government, not with Dish.

ComplaintsBoard
P
3:40 pm EDT

DISH Network Dish failure to send me a $300.00 gift card for switching to Dish from Direct TV

I sent my May 21, 2023 AT&T bill to Dish as part of the process of obtaining a $300.00 gift card for switching from Direct TV to Dish TV. I was told I would receive the card after making 3 monthly payments. I pay the bill automatically using my credit card. (Dish autopay).

After making 3 payments I contacted Dish. I receive the runaround and was eventually told my time to apply for the card had expired. However, I was told I would receive a $100.00 credit on my next monthly bill. As you can probably guess the credit did not happen!

Desired outcome: I would appreciate a response from Dish network and the $300.00 gift card ASAP. My email is [protected]@ bellsouth.net, mailing address 3665 Mr. Johnny Rd. Theodore, Al 36582 and telephone number [protected].

Read full review of DISH Network and 2 comments
Hide full review
2 comments
Add a comment
M
M
Michael 3
Graham, US
Oct 14, 2023 11:44 am EDT

If I were you, I would pursue this until I got my full 300.00, they promised you back when you first signed up for their service and don't stop .

M
M
madrobin
Custer, US
Oct 09, 2023 11:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I also was promised a $300 gift card for signing up in May. After several calls I was continually told it was being processed. Not yet received. Called today Oct. 9 and was told I was supposed to be given a security code when I got it installed. No code was given to me so now they say they can't do anything without this promo code. Nice scam they got going.

ComplaintsBoard
G
3:48 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

DISH Network Add on package I didn’t want

I had updated my packages in July of 2022. I never requested a sports package. In the meantime we went through hurricane Ian in Fla and were flooded out of our home so I wasn’t keeping up with what was going on with my dish package. I suspended it until we got back in our home in December 2022. In talking with reps at dish I find out it was a free promotion at the time for 3 months. As I said I would not have ordered a sports package even if it was free as we don’t watch ANY sports.

I was trying to get reimbursed for this package we never used and didn’t want.

We have had enough problems this last year with our home being mostly destroyed and I didn’t need this added expense.

We have been a dish customer for several years but we are not happy now.

Thanks for any help you can offer.

Desired outcome: Reimbursement for the $12 a month since the charge was put on our bill for this unwanted sports package . ? Started charging around 10-22.

Read full review of DISH Network and 1 comment
Hide full review
1 comment
Add a comment
M
M
Mike Carey
Mesa, US
Sep 28, 2023 8:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

You’re gonna get real upset, but Dish actually doubles the amount of time you have to dispute a charge. By law, you have 30 days, but Dish gives 60. A year is way too much.

ComplaintsBoard
G
1:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DISH Network Local channels

We have been Dish customers for 23 years, paying their exorbitant prices for premium packages in order to get the few channels we really do want to watch. In addition, we pay an extra monthly fee for local channels which Dish has slowly eliminating. Some time ago they discontinued Channel 22 (ABC) and recently dropped channels 14 and one of our most watched, Channel 5 (NBC), claiming their owners are demanding unreasonable fees to continue broadcasting them. We think it is Dish that is being unreasonable. Although we have lost 3 of the 4 local channels we favor, they have not lowered the price they charge us for them. Gilles [protected].

Desired outcome: Return of dropped channels

Read full review of DISH Network and 3 comments
Hide full review
3 comments
Add a comment
M
M
Michael 3
Graham, US
Oct 14, 2023 11:46 am EDT

This problem should have ended months age and not be affecting my channels now? please fix this and don't you dare go up on my bill either.

M
M
Mike Carey
Mesa, US
Oct 14, 2023 5:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Michael 3

A price increase is a given. Cost of channel will go up, so cost to offer channel will have to go up. That is simple economics.

M
M
Mike Carey
Mesa, US
Sep 28, 2023 8:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Per the FCC, a local channel owner is the only entity that can pull a channel off a provider. Also, providers are, by law, required to make good faith efforts to maintain locals. So, what are you basing your opinions on, that is not contrary to the law? Channel owners do not have the same restriction of being honest or making good faith efforts.

ComplaintsBoard
L
9:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

DISH Network Dish tv's hopper ii receiver is a ripoff! I constantly lose the signal and cannot watch tv most of the time. Do not buy dish!!!

I switched from Direct TV to DISH TV and it is one of the worst mistakes I ever made. The Hopper II is a nightmare and constantly shuts down and will not deliver a signal to any of my tv's. How any company can get away with putting out such horrible equipment is beyond me. My advice to anyone...DO NOT BUY DISH, IT'S A RIPOFF. Plus. Customer service sucks!

Desired outcome: Replace or upgrade your equipment!

Read full review of DISH Network and 1 comment
Hide full review
1 comment
Add a comment
M
M
Michael 3
Graham, US
Oct 14, 2023 11:49 am EDT

disagree with you all Dish id east to deal with you just have to use some patients any service company hold out.

ComplaintsBoard
K
4:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DISH Network Channel black out and resolution for credit

9.26.23- We are paying for channels now blacked out over greed but yet we are still expected to pay our monthly charge? Not fair...definitely considering paying the 1 year early termination fee (another rip off to consumers) and going all streaming which appears to be the way to go these days anyway. Then they make you hold on the phone for over an hour (yes I waited and multitasked), then they disconnect you. Customer service rating a big fat ZERO.

Desired outcome: Give credits to subscribers pro rated for the days these channels are not available.

Read full review of DISH Network and 2 comments
Hide full review
2 comments
Add a comment
M
M
Mike Carey
Mesa, US
Sep 28, 2023 8:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Per your agreement, you’re receiving everything you’re paying for and subscribed to. In addition, you also agreed you expect no compensation.

K
Author of the review
K
Kim B20
Vero Beach, US
Sep 29, 2023 7:06 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Mike Carey

Love how DISH defends it's greed and lousy customer service! I'm sure you don't mind loosing customers...too big to fail.

M
M
Mike Carey
Mesa, US
Sep 29, 2023 9:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Kim B20

I’m not Dish. Love how you choose deflection over facts, however.

ComplaintsBoard
P
11:34 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

DISH Network On hold over 2 hours, service man ran line in your gutter, remote not working right

Many many times I have called dish network once on hold over 2 hours. When we watch a series on amazon, after every series screen goes blank you must push the red reset button and wait for the TV to reload. Called and not fixed or any reason why this happens. The voice button on remote does not work talked with 2 people and they said give it 5 to 7 days someone will look into it. Tomight I called trying to find out how to get the PBS app or where to find it, I spoke with 2 people one had me download the PBS app on my phone, Really! I will be looking for a new TV service tomorrow. Why after they get you signed up to they stop trying to keep your business. Someone needs to fix Dish Network.

Desired outcome: Have someone come out and fix the line running in our gutter, get us an new remote and hire tech support that know what they are doin.

Read full review of DISH Network
Hide full review
ComplaintsBoard
J
7:47 am EDT

DISH Network TV

8 months ago, we decided to switch to Dish tv We were told we were locked in at 109.60 a month for 3 years but you raised our account $10 telling us it is for insurance. In my mind this voids our 3-year contract, and I can now cancel at any time?! I sent this question and got an answer that was not my question. I feel quite strongly 3 years means 3 years the nice young lady on the phone when I called gave us the outdoor channel free for 3 months to try and help but this does NOT satisfy my question can I now cancel without a penalty. We feel lied to by this company!

Desired outcome: email answer and return to our original package of 109.60 a month for 3 years!

Read full review of DISH Network and 1 comment
Hide full review
1 comment
Add a comment
M
M
Mike Carey
Mesa, US
Sep 24, 2023 7:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

You would be incorrect. Your price lock is on the core package. It does not included extras, such as locals, premiums, insurance, or any other added. You can remove the protection plan by choice, but you receive it free for a few months. Strongly encourage you read your contract rather than assume what’s in it based on what you felt the conversation covered.

ComplaintsBoard
J
11:11 am EDT

DISH Network Dish network

I had dish for 4days had to call them 2 times every day to try and get it working every day. So I called them and told them to turn it off so they sent me a bill for $581.27 iam not paying that I got no service. If it does not work the first 4 days its not going to work for 2 years I got it on the sept.12 and got rid of it on sept 15 they trid 7 times to make it work...

Read full review of DISH Network and 1 comment
Hide full review
1 comment
Add a comment
M
M
Mike Carey
Mesa, US
Sep 22, 2023 7:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

You’re going to be real disappointed when you read your agreement. They are correct to charge you the termination fee.

DISH Network Reviews 0

Looks like DISH Network has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

About DISH Network

Screenshot DISH Network
DISH Network is a leading provider of satellite television services in the United States. The company offers a wide range of programming options, including sports, movies, news, and entertainment, to millions of customers across the country. With a focus on providing high-quality content and exceptional customer service, DISH Network has become a trusted name in the industry.

One of the key advantages of DISH Network is its extensive selection of programming options. Customers can choose from a variety of packages that include hundreds of channels, including popular networks like ESPN, HBO, and CNN. The company also offers a range of international programming options, making it a great choice for customers who want to stay connected to their home countries.

In addition to its programming options, DISH Network is known for its advanced technology. The company offers a range of features that enhance the viewing experience, including DVRs that allow customers to record and store their favorite shows, as well as mobile apps that enable customers to watch live TV and recorded content on their smartphones and tablets.

Another key advantage of DISH Network is its commitment to customer service. The company offers 24/7 support to its customers, ensuring that any issues or concerns are addressed quickly and efficiently. DISH Network also offers a range of resources and tools to help customers get the most out of their service, including online tutorials and user guides.

Overall, DISH Network is a top choice for customers who want high-quality programming options, advanced technology, and exceptional customer service. With its extensive selection of channels, innovative features, and commitment to customer satisfaction, DISH Network is a leader in the satellite television industry.
How to file a complaint about DISH Network?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with DISH Network. Make it specific and clear, such as "Incorrect Billing by DISH Network" or "Poor Customer Service at DISH Network".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with DISH Network. Mention key areas such as customer service interactions, technical issues with the service, billing discrepancies, contract disputes, or installation problems. Include any relevant information about transactions, such as dates, amounts, and service details. Clearly describe the nature of the issue, the steps you have taken to resolve it, including any communication with DISH Network, and the company's response or lack thereof. Explain how this issue has personally affected you, such as any inconvenience, financial loss, or stress it has caused.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as bills, emails, or service agreements. Be cautious not to include sensitive personal information like your Social Security number, bank account details, or other confidential data.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with DISH Network. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against DISH Network on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any follow-ups or requests for additional information to help resolve your complaint.

Overview of DISH Network complaint handling

DISH Network reviews first appeared on Complaints Board on Aug 16, 2006. The latest review Dish subscription was posted on Oct 30, 2024. The latest complaint Services not working as promised was resolved on Oct 14, 2021. DISH Network has an average consumer rating of 2 stars from 1351 reviews. DISH Network has resolved 281 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. DISH Network Contacts

  2. DISH Network phone numbers
    +1 (888) 313-5710
    +1 (888) 313-5710
    Click up if you have successfully reached DISH Network by calling +1 (888) 313-5710 phone number 2 2 users reported that they have successfully reached DISH Network by calling +1 (888) 313-5710 phone number Click down if you have unsuccessfully reached DISH Network by calling +1 (888) 313-5710 phone number 12 12 users reported that they have UNsuccessfully reached DISH Network by calling +1 (888) 313-5710 phone number
    Customer Service
    +1 (800) 333-3474
    +1 (800) 333-3474
    Click up if you have successfully reached DISH Network by calling +1 (800) 333-3474 phone number 0 0 users reported that they have successfully reached DISH Network by calling +1 (800) 333-3474 phone number Click down if you have unsuccessfully reached DISH Network by calling +1 (800) 333-3474 phone number 0 0 users reported that they have UNsuccessfully reached DISH Network by calling +1 (800) 333-3474 phone number
    Customer Service
  3. DISH Network emails
  4. DISH Network address
    9601 S Meridian Blvd, Englewood, Colorado, 80112-5905, United States
  5. DISH Network social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 31, 2024
DISH Network Category
DISH Network is ranked 55 among 61 companies in the Satellite and Cable TV category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.