Dollar Tree’s earns a 1.1-star rating from 2973 reviews, showing that the majority of bargain shoppers are dissatisfied with their purchases.
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overcharge by clerk
Customer Service
Today at the Northern Lights Dollar Tree in Baden, Pa., the clerk tried to charge me tax on potato chips. When I told him that there was no tax on food items, he told me there was 12 cents tax on a package of paper leaves which I was buying at that time. To my knowledge, the tax in Pa. is still 6%. This particular clerk was not trained too well and did not know what 6% on a dollar was. This is very irritating that I had to correct him. How about some better, smarter clerks.
The complaint has been investigated and resolved to the customer’s satisfaction.
Management needs customer service training
I never enter a place of business expecting the employees to be rude and not possess customer service skills. However, that is exactly what I observed at Dollar Tree store in Donaldsonville, Louisiana. I wouldn't be too surprised or baffled if said employees were young-between 18 and 23 years of age. But the problem is that the employees who don't have any customer service skills are well above age 30. And these employees happen to be a Store Manager and her ASM (Assistant Store Managers). I observed customers walking into the store, not being greeted. Walking down aisles right past employees and the employees would not even greet the customers at that time. Customers in line complained about the lack of customer service. Also, the manager held a meeting in the office-which is located at the front of the store about 6 feet from the registers. The meeting included two of her ASM's (she has three ASM's). During that meeting, they discussed what they considered poor performance of certain new employees. They were loud, unprofessional and rude. Customers posed the question "Do they know we can hear them out here?" Yes, they know. I was employeed by Dollar Tree and worked three days before terminating my employment. The ASM who was suppose to train me was rude and her non verbal body language let me know she did not want to be training me. At 7.35 an hour, I don't have to put up with anyone's lack of professionalism in a place of business. One customer told me I was the nicest person who works there. I made it a point to greet all customers who came into the store when I was walking the floor, greet customers down aisles and greet everyone who came into my line to check out. And I also to them "Thank You and Have a Good Day" after they finished checking out. If the ASM's management skills are a reflection of the Store Manager's leadership, then clearly they all need training on Customer Service and Communication skills. I understand the Store manager has only been there for 2 months and most of the employees were there before she got there. But I believe as a leader she should want and strive to have a team who reflects what it means to be courteous and kind to customers. On yesterday, I turned in my name tags and the manager didn't say anything or look at me. She took my tags and when I walked away, proceeded to talk to her employees in her office. She was extremely rude in that aspect and I will not be shopping at Dollar Tree Donaldsonville unless new management is put into place. Customer Service is a must in this place of business, not a "I don't feel like it so I won't".
N.S.
I did put on a smile. Was one of the few that did. If I wanted to make a career out of working there, I would have stuck it out. But that's not the direction I was going in. There is a very sweet cashier who works there and there was a guy (idk if he still works there or not). But he checked me out a few times in line and he was nice and I could tell he liked his job. Glad you were able to make it better for many people. I'm not taking it personal though, I'm really not. But I do think the Management team could use some training in certain areas. :) And the Store Manager was nice when she spoke to me. But when she got around her ASM's, her attitude towards customers and other employees seemed to change. She changed. She conformed. I know she's only been there two months and she wants her workers to get along with her. But don't go about it the wrong way. Don't lose who you are when you are around people who are not as friendly.
And also, I didn't last long by choice. My leaving was my choice. :-)
Tasha10 if you are gonna comment...you could at least read the entire post. And if you didn't understand anything that was stated...you could at least ask. That's not discriminating against anyone younger. I was speaking on the level of maturity vs immaturity. It wouldn't surprise me if an 18 year old employee didn't possess a certain level of communication skills when dealing with customers. But when you become a certain age, you should. And as far as being a disgruntled former employee-by far I am not. I work full time, doing what I love. That was a part time job just for extra cash. And exaggerated is, perhaps, the word you were looking for. It's funny how you read me as being hostile but I am far from that sweetie. You may wanna check you own attitutude though.
You seem to be missing the point. If you are in the business of/position of Customer Service...that is what you convey. Customer Service.
health2011- Never expected a cake walk at Dollar Tree. I understand what hard work is. I have no problem working hard because it passes the time quickly. I understand all employees aren't that way. But this is a small town and everyone pretty much knows everyone and these are just rude people in general. At this particular store, management needs to be revamped asap (my opinion).
This Place Needs More Descartes- it's common courtesy. If you want a person to continue doing business in your place of business, the least you can do is say hello. Especially when you pass right by them. Like I said earlier, it is not all Dollar Tree stores...not all employees because there is one girl there who is always genuinely nice to customers. But it is wise to acknowledge patrons when you walk right by them. And also, customer service is not being sharp or rude to customers when they ask you about buying balloons.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am getting sick of other customers cutting in line at this store
I have been to the Dollar Tree in Brentwood, Tennessee more than I care to remember. I am a very loyal Customer. I am getting sick of other Customers cutting in line at this store. I complained tonight (Thursday, August 23, 2012) and the Manager on Dusty said there’s nothing she could do.
I have worked in retail long enough to know that’s there is something that the Manager on Duty could have done. At least the Manager could have given me a discount either on that purchase or on a future transaction. I may not spend hundreds of dollars each time I come in. I may spend between 10 to 40 dollars each time I come in. I use to come in at least twice a week. Now maybe once a week. This is not right! Come on grow guts and allow your managers to solve customers complaints.
Anything wrong with your voice? When someone cuts in front of you, say something to them.
district
While shopping at Dollar tree in Grand Prairie Texas, one of the stockers was
Helping me gather supplies needed for our once a month office sales promotion,
When this woman named Rhonda, (whom I found out was the District MGR)
Grabbed the person helping me and said sorry Mister you are going to have to
Wait! I heard her telling him this and that was wrong, he replied it’s just like the
Picture. She said are you def as well as dumb I JUST TOLD YOU it is wrong!
I was so embarrassed for him! Then I got mad, she had the nerve to stop him
From helping me get what I needed and act like that, I left the stuff in the
Basket and walked out and went to a Family Dollar store!
The complaint has been investigated and resolved to the customer’s satisfaction.
really you wanted to be compensated for what you went through! So if someone gives you attitude and preaches to you all of a sudden you need to be compensated. I don't agree with what happened to you but that is life and i don't think you should get paid or get anything for free because one person did something they should not have. That money and free stuff comes out of the company which then takes it from the people that works there. It is sad that if someones feelings get hurt over something they think they should get paid for it. Maybe you should had stood up for yourself and told him to back off . then you would have got something for free RESPECT
Well you aren't the only one with a bad experience with Dollar Tree Managers...
08/29/2012
CORRECTION... "deaing" is to be "dealing"...Thanks, MSJUSTICE2012
08/29/2012
I had horrible customer service experience at Dollar Tree location in (Monroe) Louisiana where Dollar Tree Rep (who was later identified as Dollar Tree Store Manager) had the nerves to get attitude with me when I was asking him if the rotator belt was working..Then he had proceeded with Bibilical verses saying THE LORD to protect him from his enemies (etc) and I was so upset that I had hold my composure...In additon...I had talked to Dollar Tree Store Manager/who had appeared to be PO as well as I had talked to Dollar Tree District Store Manager (who had advised me she was deaing with Dollar Tree Store Manager that was unprofessional just to say the least),
When I had asked about being compensated from what I had gone through...She (Dollar Tree District Store Manager) basically was saying in some many words that I wouldn't be able to receive it, and I'm suppose to roll over and die? "No"...Future Dollar Tree Customer? (I'm reconsidering)
the big wigs
I was an employee at the coldwater store. about 2 weeks ago a man and his friend came in and verbal bashed me and Gay bashed me, he then called the home office and made a complaint, not sure what he said because coprate will not tell me what he said. i feel as tho i was put out on the ledge and left to fen for my self. when i asked what he had said they told me they could not tell me? why not? i believe it is because i am gay and they just found a way to get me out. i was always there for my shift on time and did my work. i was always kind to the clients but i refuse to sit there and let some one bash me. i have gotte a lawyer and will see you in court dollar tree.
The complaint has been investigated and resolved to the customer’s satisfaction.
rude to my disabled wife
after 30 minutes waiting in line, I was checking out with my three items.
The cashier put everything into a bag even though I had already stated I had my own bag.
Then my wife proceeded to walk out.
The cash register locked up. The cashier jumped outside before I could say anything such as "I have cash" and started harassing my disabled wife... the manager defended her employee. Please do not shop at the Dollar Tree. They treat people with disabilities unfairly.
The complaint has been investigated and resolved to the customer’s satisfaction.
^ WTF does a clutch have to do with anything [censored]?
OP - explain to your wife it is illegal to leave the premises with the purchase until the items are paid for.
Shopping the way they tell you
To whom it concerns: I went to shopping tree waterbury, ct wolcott rd. As I walk in I grab basket and see some of what I want t buy right away grab deodorant, air freshners, and nyquil. Then as I begin to walk away and go to the isle and get the rest I was stop by a worker who explain to me I couldnt walk around the store with the items I had in my basket...
Read full review of Dollar Tree and 6 commentsshort-changed
We have been short-changed by Dollar Tree #2468 with sales associate Heather. Our bill was $26.30, we paid $16.30 w/food stamps and then asked if they could break a $50 for the remaining $10.00 and she said yes. After we finished the transaction and walked maybe 2steps from the register to find Heather had only given us 2 $5 and 1 $10 total $20 vs. correct change of $40.00 The manager said the till was correct and he would have to call his manager-so no resolution until he makes the call. Heather said she counted it back to me correctly, but I have poor eye sight and she counted it back to fast for me to see. That is why we doubled checked b4 we left the store. Also, they did not physically count the till just put it on a machine. They should have not only used the machine but also hand counted which was not done. I need this issue resolved ASAP. That $20 short was needed for gas to go to Portland for my disability hearing & now we are going to barely make it thanks to being short changed. Please correct this error ASAP.
as a manager for dollar tree i can tell you that machine is very accurate.
poor employee service and work ethics
The store named above has poor customer service and worker ethics. There were loud talking and laughing inappropriately and unfinished worked (product boxes left opened and unstocked.) I am handicapped and was unable to walk down the aisle to shop for the thing I need to purchase. Once the employees were told about their behavior; they were louder than before, stating they don't care if they get fired for their actions. How poor of an attitude is that, knowing how hard it is to find and keep a job today.
The complaint has been investigated and resolved to the customer’s satisfaction.
Holding wages
I attended a meeting on aug 12 2011. I stepped into the office with the new Sm and the first thing that was said to me was (I don't have to worry about unloading truck she has someone now) Which I've never made any type of statement to the fact that I was the one there every friday to do so. When I was trying to explain somethings to her she was more then rude. Very uncaring not concerned at all about my issues which made me uneasy if you understand. I felt like I was taking to much of her time. Plus not getting into everything she was already to replace my hours for the following day for a reason she gave that she didn't know if I was going to attend the meeting which didn't even start yet..to me that's very unprofessional. I feel I really was mistreated for reasons that stem back when I had nothing to do with anything. Now I'm out of a job still haven't received my back pay which the district manager seems to be avoiding me as well. I think I deserve some answers. I was a good worker. And I am very hurt and have been depressed over this whole matter. So I hope this will be handled properly and soon.
This is suppose to be a forum to state a matter (and obviously from one persons perspective) of complaint. I had hoped that I might receive some feedback to the matter, but obviously people would rather be rude than offer any kind of advice in this world today. Also, is anyone responding from Canton, Ohio? If you don't live in this city, how can you advise someone to "just get busy finding a job" when you don't understand the economy that I live in? If anyone has a REAL ADVICE to the situation, please reply. If you just want to respond to the original post to be rude or judgmental to a situation you don't understand, STOP WASTING MY TIME WITH YOUR IGNORANT REMARKS.
And If you read this right this is for Dollar Tree Complaints..
Your right I'm done. Didn't know I wasn't aloud to respond to statements being made against me. (SORRY)
Wow I thought people were better then this. Just needed to vent, But thanks for letting me know I was wasting your time. With staments like that no wonder why the world is the way it is.
I'm not sure if I can share everything. But believe me I was the last to find out myself..intill I walk in on it. I just want them to do wants right and pay me what they owe me. I'm not someone looking for a handout believe that. I do believe working for what you have shows great values anymore. I just don't want someone else to go what I'm going through. I'm not trying to cause problems. Just want mine fixed.
I wasn't making the point of me being a good worker. I was trying to say I was treated unfairly for reasons you don't even know. And I never claimed I was fired in my statement. I was never out of place or rude with anyone, I had statements made to me about becoming asst manager. But there you go already making accusations when you don't even know what type of person I am. I need support because you don't even know the type of people I'm dealing with which I thought were my friends. So yes it bothers me, But thankyou so much for your understanding.
The complaint has been investigated and resolved to the customer’s satisfaction.
the air conditioning does not work we were in there the other day and the air conditioning kicked in but was blowing warm air. the candy bars we bought were starting to melt by the time we left the store.
OK... Then why would you buy the candy bars?
Love the Maple Leaf Cookies, were told they might not handle them because of pricing .
I did not say you were all rude and I did say I'm done with this silliness. goodbye hopefully forever.
to Kevin Ricchards 3, since I do this from my office, I assure you I was neither drunk nor high. Also, I never objected to name calling "on one letter" . I noticed I put an extra c in your name and I apologize and I hope you can find it in your heart to forgive me and not hate me. Allright kids, I'm enjoying this way too much so this the end for me. Except for Ellen, I will not comment to anyone about this matter. end
Dear Ellen67, As I'm not a computer whiz, the comments I was referring to dont seem to be available anymore. Certainly telling someone they are wrong nicely is not being rude but there were some mean comments made that I was referring to. I do have to disagree with your general statement that "when someone is in the minority chances are they are wrong" . Think about that for a moment! So if you're a lone dissenter you're automatically or" usually" wrong? Gallileo? Copernicus?, Seward? best wishes
Go Away...
neverpaid, dont listen to these rude idiots. I suggest you write all this down as accurately as you can and send a hard copy to a higher-up. Also someone in H.R. Dont sound confrontational, you get more with sweet than you do with sour. WERE you fired? My state requires immediate payment to terminated emps. If you get no results, contact your state or county Labor board or whatever they call it there and they'll help you. An attorney might not be practical. good luck-Rob Van
Wow, it amazes me how many ignorent people there are in this world. To the igno's who made the comments against "not paid", you must work for corporate. I know what she's talking about. Unless you've experienced these A-holes, you really shouldn't comment. I put my heart and soul into this company. Padded the CEO's pocket on our exceptional work. I was there for over 2 years, keep reading/researching this company, they treat their employees like crapola! I was put on leave for over two months. No reason, they kept me on hold, not allowing me to file for unemployment, then I find out from a fellow worker, she heard I was let go. I never got paid and I'm fighting it. Join one of the class action lawsuits against Dollar Tree. One's in Texas, One in Florida and one in California. There's about to be one in Maryland too. So far we have 15 employees that worked during their breaks, lunch and were forced to work off the clock and never got paid. I understand and wish you what you deserve as well as them. Hang on. Be active. Don't quit. Don't let these jerks get you down. What goes around does come around. They will get there just cause. Remember: No weapon formed against me shall prosper.
what the heck? ^^^^i didn't post this under this thread! i posted this under another totally diff thread. then when it asked me to sign in it posted it here?
hostile work environment
I'm a former employee. Thanks to everyone who has used this site to voice you're complaints, nice to know there's lots of us out there. I worked for this company for over 2 yrs. In that time I was abused/harassed/mistreated on an almost daily basis. As well as every employee I worked with.Corporate wouldnt listen, the DM (ken), harrassed the female employees, sexually and otherwise and the company did nothing.I went out on medical leave, when I returned, the DM tells the other mngrs., get what you can on her and get her out of here. I knew too much and was a kink to the company.I worked my [censored] off for this company.Loved and cared for the employees and customers as though they were family. For 2 months, they continually told me they hadn't made a decision as to whether I could return to work(see they got wind that they were gonna be held respnsible for my illness and surgery which is why they had to get rid of me).2Months I was in limbo not allowing me to file unemployment and receiving NO income.Then the HR(Travis) threatens the employees not to talk to me or mention my name EVER! or face retaliation. Well, thats what they did to me even though the employee handbook states they can't do that.(footnote:didnt get a handbook until the day before I was put on mystery leave). I worked through my breaks and lunch. Never got a break or lunch break in over 2 years!worked everyday anywhere from 1-8 hrs over my scheduled time, off the clock and was never paid for it. This was required by the DM. They treat the employees and customers like poop. I could write a novel on the horrific way they treat people. If you research, you will see, as I found, this is company policy I guess. I padded Sassers pockets! Thanks for the props.
I'm a former employee. Thanks to everyone who has used this site to voice you're complaints, nice to know there's lots of us out there. I worked for this company for over 2 yrs. In that time I was abused/harassed/mistreated on an almost daily basis. As well as every employee I worked with.Corporate wouldnt listen, the DM (ken), harrassed the female employees, sexually and otherwise and the company did nothing.I went out on medical leave, when I returned, the DM tells the other mngrs., get what you can on her and get her out of here. I knew too much and was a kink to the company.I worked my [censored] off for this company.Loved and cared for the employees and customers as though they were family. For 2 months, they continually told me they hadn't made a decision as to whether I could return to work(see they got wind that they were gonna be held respnsible for my illness and surgery which is why they had to get rid of me).2Months I was in limbo not allowing me to file unemployment and receiving NO income.Then the HR(Travis) threatens the employees not to talk to me or mention my name EVER! or face retaliation. Well, thats what they did to me even though the employee handbook states they can't do that.(footnote:didnt get a handbook until the day before I was put on mystery leave). I worked through my breaks and lunch. Never got a break or lunch break in over 2 years!worked everyday anywhere from 1-8 hrs over my scheduled time, off the clock and was never paid for it. This was required by the DM. They treat the employees and customers like poop. I could write a novel on the horrific way they treat people. If you research, you will see, as I found, this is company policy I guess. I padded Sassers pockets! Thanks for the props.
Dont know what employement's like there, here, its a small town, I'm a single mom, lost my husband in Desert Storm, visited Missouri, never worked there, was visiting a soldier, I shopped over 125 jobs in that time, nothing, even though I've been a mngr for over 25 yrs.
The complaint has been investigated and resolved to the customer’s satisfaction.
It has been months since I was fired and I admit that I was never sexually harassed. I just made that up because I was angry at getting fired. I falsely accused Travis of sexual harassment and threatening other employees and none of this happened. I retract my review.
employee being rude
There is a Employee at the Dollar Tree in Hobbs, New Mexico. Her name is Cindi she is the rudes thing ever. I tried please help me find the clothes soap and all she did was point in the direction of the product. Her nose was too far into her Phone that she couldn't even concentrate on her job. What is it with employees who are getting paid to text and talk on their phone. If I was a boss, that would be grounds for firing! That is and embarrasment to the Dollar tree. I also have several friend who have gone in there and stated the same thing from this woman! Someone need to look into it!
The complaint has been investigated and resolved to the customer’s satisfaction.
Restroom use
My wife Trish Booth was told she could not use the restroom because the doors could not lock.Yet the restrooms were locked and she had an emergency and eliminated before she could get next door to a restroom. I am Mike her husband and had to purchase unexpectedly a pair of shorts that were not necessary costing 17.00 dollars.Personally i think this is b s because by law you can not deny a person restroom facilities. We were put off by clerks who said the store could not afford repair on this. I would like this matter resolved to our liking otherwise there will be hell to pay in the form of a lawsuit and money reparations from from Dollar Tree.
I sent my staff to your Rosenberg TX Store #4008 to purchase items to use as marketing. One of my staff came back and reported the discriminatory picture on the Men's restroom door. There is a picture of a black man with the caption stating " Be Honest Don't Shop Lift". If you plan to continue doing business in this area, I would suggest you remove that Picture Immediately or replace it with a multicultural picture. I do plan on contacting the television news station in this area; if this picture remains on your door.
I'm employed by DT and we have certain stores that provide public restrooms, and some that do not. most of the stores that do offer public restrooms, it seems that the women using them are so NASTY!. its like sometimes you want to ask., is that how your treat your restroom at home?, it is despicable to go in the bathroom after some of these women and there is crap all over the seats, paper all over the floors...they would crap on the seats, but then refused to take a second and throw the paper towel they used in the trash can instead they will lay it on the top of the lid. UNBELIEVABLE! i wish i worked in a store that didn't offer public bathrooms. its disgusting.
Are you actually serious? Why would a discount store be legally obligated to provide toilets? As the aabove commenter mentioned, it is very possible that the ttoilets could only be locked from the ooutside. And anyway, if someone walked in on your wife due to the toilets not locking, then you would be threatening to start a lawsuit as well.
I thinkk you replied to the wrong complaint jesus freak.
If I was her, I'd be pissed.
Please site the specific law that states "you can not deny a person restroom facilities." I'm asking because there are business everywhere that say they don't have a public restroom, or the restroom is for employees only.
Maybe the doors could not be locked from the inside, just the outside with a key, which would make sense in this case.
Dollar tree survey
I'm trying to get a list of previous winners of Dollar Tree customer survey. I believe they are running a scam and are not paying out with Ipods and thousand dollar winner"s for taking their survey. I have asked for a list of winner's from them with no reply. There for I believe they are running a scam
The complaint has been investigated and resolved to the customer’s satisfaction.
I just think its funny when people complain about trash outside the buildings or parking lots of dollar Tree's. Do you all really think that dollar tree employee's are out there tossing their trash all over the place? 99.9% of the time its the customers that drops crap and not pick it up or customers from other surrounding store that don't give a [censored] to pick up their crap that they have dropped. Further more, it is not the employees of dollar tree to pick up trash outside of the building, it is the property owners that hire outside companies to clean the parking lots and/or anything else outside the buildings, just like they hire land scappers to put new bark dust in, trim bushes and tree's.
What does this does this have to do with an online survey?
They have LOUSY customer service via email! Have an internet form one can fill out, add comments, then when 97% complete WILL NOT forward, just keeps looping back for customer info what has been added, checked, rechecked. It's BULL and a waste of time. I'll see if I get a reply by posting my comment here.
Complaint: I am a senior/disabled amputee. I have trouble getting around. Your Princeton INDIANA store NEEDS something. My last 2 visits I wasn't able to purchase even HALF the things on my list. I.E., Your bread shelf carried "onion HB buns." We liked and purchased several times. Now no longer seems available, EVEN when bread truck is parked right out front and driver standing by registers. The last 2 visits the bread truck driver stands gabbing/shooting the bull, with cashiers and managers, while bread shelves are completely empty. I guess to keep from doing his job. I've spoken with the distributor/driver. He says, "cross the street and buy them at WalMart." ($2.78 vs $1.00 ?) He told me that in front of DT management! Lots of time the store does not even have bread on shelf, even when the bread man is there! Beginning to believe DT only sells bread after being on WM shelf too long, like you're selling 3-4 day old WM leftover Wonder breads. We like & buy Veggie sticks, and several other snacks. Princeton store ran out of veggie sticks maybe 3 -4 weeks ago, filled the spot with veggie puffs that are not selling. Sensibility says, "get rid of the puffs and stock what people WERE buying!" They also have way too many "hot" chips, and remain out of other products that sold and customers like me want. Time and characters will soon prevent my elaborating/ranting about other stock shortfalls. Whether it is store mgmt not ordering or headquarters, sending/buying whatever they want, wherever the fault, needs FIXED. Customers EXPECT consistency & dependability. Right now Princeton is failing miserably. I'm hoping overall sales is dropping to prove my point. When I enter with a list of 8 things that I have purchased there in the recent past, and walk out with only 3 (instead of 12-16 from impulse shopping, ) won't be long until I shop elsewhere and totally stop coming to your store, a place where I usually spend upwards of $40-60/month. And above all I don't expect a bread truck driver to get cocky with me because I expect the store to have on hand just exactly what I have purchased there in the past. He has the truck. He KNOWS the item sells well there, then unless we are buying WM's rejects at DT, I EXPECT him to keep the shelves stocked properly, without lipping off to DT's customers! And DT mgmt should be unhappy/peeved when their distributors refer the customer to their competitor! Either keep the same products in stock at all times, or don't sell in the first place, cause all that does is peeve customers off because they come in expecting to buy and if the walk out disappointed, you lost business, sometimes forever. By the way, WHERE is the SEND button? And WHY does iyou site not accept my contact information, and keep looping back? A VERY DISAPPOINTED CUSTOMER!
Hi my name is Dana davis, i visited the store in king nc andon 5/23/2017. Time was 7:25 pm. The manager on duty so so nice and helpful. Everything that I was having trouble finding she went way beyond her call of duty i feel. This is my new store for shopping. Thank you Lisa you and others like you will definitely keep me coming back. She was totally amazing.
I shop at this dollar store frequently, i have heard some profanity being used but it was never anything serious, it be like an associate would drop something and S*** would slip out of their mouth, but it was nothing like I exsperenced when I had my 9 year old cousin shopping with me. I was shopping one day with my 9 year old cousin, to get him some toys and such, when i overheard the store manager cussing and yelling at her employees telling them how much of a worthless job they do... i told my little cousin common we'll get you something at another store. This is highly unprofessional and i have not returned to the store since. I tried calling the complaint number but it's always bussy, and you have to leave a voice mail, so I e-mailed dollar tree and have yet to get a response back
That's because no one gives a *uck about your complaint. They can't get people to stay cause of the crap they have to deal with so you trying so hard to get someone fired isn't gonna work. Get over it.
Evening Why and How is it the Proclaimed Winner's are Nevertheless pick from Nashville Tn. We are especially me, are Loyal Value Customer
I went ino the dollar tree store to get supplies.I was standing in line and the line was very long...The line was going 1/2 way through the store.Aprox. 30 costumers. The sales associate "Amanda" was asked by several costumers to open another register and she said she had several times. A manager by the name of "Mark" was working in the back. At least 5 people left the store due to waiting. One lady with a baby left crying she was so upset. There was another employee who happened to be shopping herself in the line. She got on some speaker and tried to call him up front. " NO SHOW" Then this other girl who was in line... went to the back...then came back up front and the manager Mark followed. He was rude and nasty and instead of opening up a line he went to the balloon section to help someone else who just got there. Finally he opened another line. If it wasn't for the other employee...which I found out her name was :"Shalisa Weisz" But if she hadn't taken control over the situation a lot or people would have left..All of us were thanking her dearly...But I personally think she should be the manager. She wsn't even working at the time and went above and beyond. She is the kind of person you want taking care of you..I know for me..I was extreamly stressed and ready to walk out also and she was reassuring and made me feel better. Knowing she actually works there I will return. Otherwise I was ready to not return and tell friends not to also...Thank You for accepting my complaint...and hopefully that young lady "Shalisa" will get to be a manager.
I have been going to the dollar tree for many years and have never had a problem. Went in yesterday afternoon to purchase a few things. Everything went good, the co-workers were nice and helpful but when arrived home, noticed on receipt that I had been charged for multiple items when I hdad just purchased one. As soon as I saw that, I called & was able to talk to an hopeful manager named Shelby. She told me that she wasn't going to be in the next day but she will leave a note (first & last name) letting the other manager know what happened.
So, I went back to the store & the other manager was present. Told her about what had happened yesterday (not looking too happy to help), continuing the details. Manager started saying that the other manager never told her about the situation but she'll give her a call. After a minute of waiting, manager comes out & says, "she's not answering".
The reason for my complaint is because I feel like the managers should have better communication skills when incidences occur during previous shifts. I had money tooken off my card that I had no intention on spending & the M.O.D. wasn't as hopefully as I thought she could have been.
Love this store but very unhappy with last visit...
The employees are keeping personal, opened bottles of water in the ice cream freezer at the head of the checkout line! I have photos!
Are you *ucking kidding me? If you worked in those stores you would know there is usually no fridge in the back so how do you expect them to keep their drinks cold for 8 and 9 hour shifts? You're the type of person that makes most employees working there hate the clientele. Get a mf life.
My Mom and I went to this store on Sept.19th in the afternoon, not sure of time since we didn't get to purchase anything. I needed to use the restroom first so I went to the back to do so but there was no key to get in. I had an emergency but went to the cashier upfront and asked for the key and she and another cashier said if there wasn't any key in the lock then it had to be stolen. I asked again for help and no one would do anything. So I and my Mom had no choice but to leave. I went to my car and as my Mom got to the door, she heard one woman employee say to a male employee, that's the lady right there going out the door that caused a problem. How dare they? Neither one of us had said anything out of the way. I have a medical condition where when I need to go, it's right now. Can't be helped.I know the employees have to be able to use the restroom, I think they didn't want the public using it but it's always been available before and they didn't say it wasn't.
I buy Crystal Geyser water by the case at Dollar Tree in Hemet, Ca. I went in to shop and was trying to get the cases of water into my cart, which was very heavy. One employee told me he was off work and couldn't help me. He was in line to purchase something. The cashier was the manager of the store, her name is Dineen. She never said a word to me nor did she ask if I needed help. I got the water into my cart, this was my second cart I had to fill. Now with two carts to get out the door I was still not asked if I needed help to my car or out the door. A gentleman that was in line behind me helped with the door. It took me sometime to get the water into my truck which I had to take out of the cases to do. I am very disappointed in the service of the manager and the employee that was off work but still in the store. I am continuously shopping at Dollar Tree and am considering shopping elsewhere because of being disabled I need to shop where there will be help. Please inform the manager that she should do a better job helping others. Thank you
worst customer service
I've experienced the worst Customer Service ever. I hope that no one else would ecperience this. This will be my last time shopping at Dollar Tree. It doesn't matter if I'm paying a penny or millions of dollat, I deserve to be treated with good customer service. This sale's associate was talking about fighting another girl in the store who was actually a customer also. It was very unprofessional. The associate did not greet me and gave me attitude, she also toss my receipt at me and mugg me. she should be treating all her customer with respect. Dollar Tree has become such a big corporation because of its customer. This upset me sooooo much. I am so mad that I have to experience this. Dollar Tree do not deserve to go out of business just because of one sale associate with poor judgement.
They seem to employee trailer trash. The manager said that she would not return defective merchandise that Dollar Tree sold me. I had the receipt, packaging, and items. She accused me of lying, admitted that she puts damaged merchandise back on the shelf for someone else to buy, accused me of defrauding the company, and was very rude to me. The store's policy is to exchange merchandise for any reason, she did not follow their policy. Also the store says that they sell "quality merchandise" even though they sold me scented oil plugins that did not work. The manager said that it's a dollar store, you have to expect defective merchandise and there was nothing she could do. We were not nasty to her or any other employees, this hatred for us came out of nowhere. When we left the store another employee gave us looks and grunted at us in a disapproving manner when she had no idea what was going on, she had been at the other end of the store. Rudeness seems to be a nationwide epidemic. It seemed the employees were just looking to cause a fight.
I do not think this is the whole story, especially if you claim this is the worst customer service ever. What does "mugg me" mean?
Not getting a rasie in a long time
I have work for dollar tree for a long time and I never got a raise since I been working there only the manger get a raise and how come employes do not get them to me thats wrong she told me they do not belive in rasie and she will not even g ive me one at all why is that
Ok you win. I thank you for for that. You are right. No one is perfect like us. I will stop snivelling and i will wipe my nose and i am thankful for having a job no matter if i will get a rasie or not. I am taking a opportunity to look for a good job that will treat you right and not wrong. I am not perfect sometimes i am wrong. I know the economy sux big time due to the people. I now i need to suck it up and be pround of where i work. Sometimes i look back and i am so glad i have a job look at the homeless people living on the street they do not have a place or a family or a home. Sometimes when i look back at the homeless it makes me cry and they have a animal to feed no thats so hard
let me tell you something gkenigmatic i do not care if you have kids or not learn how to spell and i know i am not special and you are not either next time think before you say something about your self
thank you a lot but some people got a family to rasie or kids to take care of you know. i been there for a long time you know but i guess i have to live with it i guess or just drop it no i will not drop it i want to go to the highest department who ever that is
everyone is entitled to a raise with dollar tree. you need to speak with your district manager and find out why your not getting an evaluation. you must be employed for atleast 1 year to be eligible for your raise. talk to your DM, if you have no luck, go up the ladder to your Regional Director which would be next on the chain of command. good luck to you
I am employed by Dollar Tree and Deal's, they do have a toll free number to reach them.., i can assure you it isnt a scam. there are people that are honest hard working employees who would appreciate not being thrown in the category of being a cheat or a scammer. i think you should think before you speak.
bad management
My fiance and myself made a quick stop to Dollar Tree prior to heading to Wal-Mart on 6/5/11 and from the moment we walked into the store the Manager (Doug) was so rude and obnoxious with an employee that it made me actually cry to see the employee (Stephanie) be belittled the way she was. He was asking her questions and pretty much making comments that...
Read full review of Dollar Tree and 1 commentmismanagement
My husband has worked there for almost 4+ years. A customer lost money in the store and management told my husband that if the money wasn't found, he would be paying it back with his paycheck. Then he went on vacation and when he returned the manager didn't enter his vacation time so we had to wait until the next pay period and then they still said it wasn't ready so he made them do a cash payout. Now two weeks later, they say that he's no longer in the system and he got no paycheck at all even though they processed the two weeks worth of work that he did. They are telling him that it might be ready for him on Monday. He has to take 95% of the night shifts and never gets a day shift. He gave up a day off to work for someone who was sick last Monday. He shows up every day, does his job and cleans up messes that everyone else makes and they treat him poorly.
The complaint has been investigated and resolved to the customer’s satisfaction.
dollar tree is known for treating their employees poorly. Your husband should really look for work elsewhere because this kind of treatment is not going to change.
personnal cell calls by employees
On April 3r, 2011 I was at the store purchasing about 15 items and there was only one cashier line open. When I asked if another clerk was going to open, she (Liz sales associate) proceed to tell as soon as she got off the phone. By the sound of conversation it did not seem she was on a business and I did asked her but she just wave me off then I mention...
Read full review of Dollar Tree and 1 commentcashier
There was 5 people in line so, this one lady called out hello the cashier said in a rude way i am coming. when she came the lady was very nice and the cashier was not nice . I dont like to complaine on people but I was very hurt by this lady . She was not nice to anyone. This lady had no name tag the only way I can describe her is she s about 50 years old...
Read full review of Dollar Tree and 2 commentsDollar Tree Reviews 0
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Overview of Dollar Tree complaint handling
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Dollar Tree Contacts
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Dollar Tree phone numbers+1 (800) 266-8733+1 (800) 266-8733Click up if you have successfully reached Dollar Tree by calling +1 (800) 266-8733 phone number 3 3 users reported that they have successfully reached Dollar Tree by calling +1 (800) 266-8733 phone number Click down if you have unsuccessfully reached Dollar Tree by calling +1 (800) 266-8733 phone number 22 22 users reported that they have UNsuccessfully reached Dollar Tree by calling +1 (800) 266-8733 phone numberOrders+1 (877) 530-8733+1 (877) 530-8733Click up if you have successfully reached Dollar Tree by calling +1 (877) 530-8733 phone number 1 1 users reported that they have successfully reached Dollar Tree by calling +1 (877) 530-8733 phone number Click down if you have unsuccessfully reached Dollar Tree by calling +1 (877) 530-8733 phone number 5 5 users reported that they have UNsuccessfully reached Dollar Tree by calling +1 (877) 530-8733 phone numberCustomer Service+1 (877) 755-3035+1 (877) 755-3035Click up if you have successfully reached Dollar Tree by calling +1 (877) 755-3035 phone number 0 0 users reported that they have successfully reached Dollar Tree by calling +1 (877) 755-3035 phone number Click down if you have unsuccessfully reached Dollar Tree by calling +1 (877) 755-3035 phone number 0 0 users reported that they have UNsuccessfully reached Dollar Tree by calling +1 (877) 755-3035 phone numberCustomer Service
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Dollar Tree emailsinfo@dollartree.com100%Confidence score: 100%Supportcustomerservice@dollartree.com100%Confidence score: 100%Customer Service
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Dollar Tree address500 Volvo Pkwy, Chesapeake, Kansas, 23320-1604, United States
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 15, 2024
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