Dollar Tree
Reviews and Complaints

This store is atrocious. As well as the workers there. This store is one of the nastiest looking stores I have ever been too. Inside there is dirt encrusted everywhere. On the shelves where the items are at there are layers of dirt so that when you go to pick up the item that you are wanting your hand gets dirty. The inside of the coolers where the food is at stinks and it is dirty also. The bathrooms can only be accessed by a key and those are the worst parts of it. There is never any toilet paper and the floors, walls, sinks and toilets are dirty. The toilets often have urine on the seat even in the womens restroom. One time I went and there was feces smeared on the mirror and the wall. I have complained about this several times and just received the response "thats just how it is here, no one ever cleans up." The workers have the worst attitudes. The minute you walk in it's like you are walking into a battle zone. They all look at you with scowls on their faces and one time I was walking past two hispanic workers (I'm white) and I heard the one say to the other "white devil." I just walked past and ignored it. There is also a couple there dating. One day I witnessed them in an isle making out and the guy had his hand up the girls shirt and the girl was rubbing the guys crotch, in plain view in the middle of the store! No one seemed to care. The only reason I go to that store is because they do actually have some good things there for cheap. But I have never ever seen or experienced a store worse than this Dollar Tree on San Bernardo Ave. in Laredo, Tx. That entire crew needs to be fired.

After a hard physical therapy session ending late on valentines day, I came home upset, & found a surprise valentine.. Wanting to reciprocate, after runnin errands, in pain I walked in to store @945 to grab a card and candy bar.. Upon walkin thru the door the rude employee yells to us were only open 5 more minutes guys, so... U know...
Her words were almost enuf to make me leave immediately! But I purchased wat I needed & cheked out at 951.. Store closes at ten! What a jerk! I really didn't need that!

I was talking with my girlfriend who works theres before work, we had been fighting and recently broke up,
We get into an arguement and she runs inside screaming shes scared, I go in to try and calm her down as her shift is about to start. The manager has police there in 30 seconds and im banned and tresspassing, I cant beleive I used to work there!

i went to dollar tree store at olivers crossing on petters creek parkway.the manager was jumping over the counters. when jumping he almost hit me.he didnt even say sorry.i got wrongfuly accused of stealling. i was told not to come in his store.or i was going to be arrested.the manager is rude.a girl was trying to do her job her line was very busy .she asked to get help she was agnored by her manager. he sayed im busy do it yourself. she was very upset.i told her why not leave instead of being abbused by him.she sayed she had to have the job because she was a single mom raising a babby.i told her he was very rude.she says he always like that. she says pepole complain abbout him.but it dont do any good.please help get rid of rude manager please.they say his name is jason.sincerly dollar tree coustomer.not ever shopping there again.

I have always loved going into the Dollar tree in Cortez. My mom gets a kick out of me for the reason I love the music they play. It was always hip and up beat not to loud but uplifting. I would dance and sing to myself. I hate going to Wal Mart because it was so inpersonal. Lately when I go to the store it is gloomy no music it just feels dead in there. What has happened? Your store is no longer uplifting. Is your manager a stick in the mud? What happen to the life in there? Not to mention you can hear the conversations of other people in there it is so quite, to much info on people you dont want to hear. You should really check into it. Your store was so much better in years past. I miss it. Could you please see what happened?!

I happened to be in the area, needed some things, and visited your dumfries store, I encounted two female at work and one off-work male employee, the male and one female were in an aisle, in a private personnel conversation, to the point of a customer needing help at the check-out, the one female told the other, go help ring-up the sale, in which she responsed very loud, why she had to get on the register, as she was using her personnel phone.
Moving through the store, the female who I did'nt see at the time, was doing re-stock, and this same male who was still there, engaged themselves in a conversation, that was loud, and vulgar. None of these employee were being mindful of customer service at all. Nor of their professional attitude of their job. From what I heard, the male address her as Carol. At this point I really had no interest in shopping there. I mostly shop at the Woodbridge store, or Lorton store.

I often shop in dollartree on clearview pkwy, and the store manager is very rude. I needed to ask him a question the day I was in there, and he not once turned to face me to answer my question. He continued doing what he was doing while talking to me with his back turned facing me.
That was very rude!

There's also a man who is handicap operating the register who too is very rude. That took me by surprise because being handicap as he is, I would have thought someone like him would be ever so kind to people, but no... This guy is very rude. He also wets his hand with the saliva in his mouth to open the bags because the bags are tightly closed which is hard to open with dry hands, so that too is nasty.

When ever there's a group of employees who all practice handling customers in the same manner and the manager allows them to provide rudeness, it continues and everyone do the same thing over and over again making it okay to provide bad customer service.
The manager him self is at fault for letting this go on as long as it has, and he should be fired along with everyone else; and there should be whole new group of people operating that store because that store generates a lot of business in that location.

Our lawfirm has filed a complaint against Dollar Tree on behalf of all current and/or former employees who have worked, or are currently working, for Dollar Tree and was required to perform work off-the-clock, such as working through lunch and going to the bank - without being paid for it. Further, you may also have worked over 40 hours in a given week and not been compensated at the overtime rate of time and one-half. You may be entitled to unpaid back wages, unpaid overtime, damages, etc... Contact our firm if you or someone you know may have a claim. 1-877-FLA-INJURY or [protected].

I worked at the Renton Highlands Dollar Tree for a year and a half. I always went the extra mile. They would give me digusting and difficult jobs like scrubbing grime off the window sills and dusting the banner that runs around the store is at least ten feet off the ground. But I never complained until a few weeks ago. One of my really good friends was involved in a horrible car accident that left him in a coma. I had mentioned this to my co-workers and managers so they knew I was going through a difficult time already. Then, two days later, my brother passed away. I called in to tell them that with everything going on I just couldn't come in. My friend was in a coma and my brother was dead. I was told by the main assistant manager that I would have to come in because she had already called everyone else in this morning for a project. She was very rude and inconsiderate about this. I went to work completely stressed out and on the verge of a panic attack all through my shift. I spent my entire lunch break in tears. But did they care? No. After all of this unappreciativness, I went in to speak with the store manager about it and put in a two weeks notice. I told him I was being disrespected. I couldn't even take one day off when my brother died. He told me "This is a job. We don't have to." So I was forced to quit. Going to that job everyday was putting me over the edge in stress when I already had enough to worry about. The Dollar Tree is a horrible corporation. I've known this for my entire employment experience and this was just the last straw. Trust me, you do not want to work there.

To Whom It May Concern,

I am a very regular shopper at your Dollar Tree stores throughout the State of Maryland, and up until recently, have enjoyed my shopping experience - the staff's attitude, orderliness of the merchandise on shelves, merchandise, etc.

As I began my shopping this past Sunday morning, I noticed there was no background music. An employee pointed out that corporate orders had been given that all music should be discontinued! Just how selfish and inconsiderate is this. I realize that many business are cutting back where possibe given today's economy, but listen, the employees are people to! It was like shopping in a Morgue! The experience was terrible. This one consideration has so adversely affected the employees' morale and overall well-being to the point of complaining. Please reconsider and continue the simple enjoyment of having music for the employees as well as the Customers!

It is a welcomed distraction for us all. While shopping and listening to music, I can tell you as a loyal customer that, I'm more distracted by how much I'm spending and the economic realities of today's times. With the music, I can enjoy my shopping experience and the pleasant disposition of the employees. Don't punish your employees for working hard at not the greatest salary during these times. The music is but a small consideration for both the shoppers and most importantly, your employees.

I will personally be asking shoppers to complain about the music issue in the immediate future. I would like to continue shopping at the various Dollar Tree stores, but in support of the employees and a favorable work environment, I will become the greasy wheel to get the oil! This is but a small consideration.

Thanks.
Bree Scott-Jackson

I had recently been to this store and was hurt. I cut my hand on a plastic piece that was broke off a shelf. I went to the store manager and asked if I could wash my hand in the bathroom. She was hateful to me and told me where the bathroom was. When I got there to my surprise there was no soap to clean my wound. She had never even offered me a bandage and I was forced to buy my own first aid kit. I told the people over Dollar Tree about it on their "contact us" form online. A man called me and just said he was sorry and never followed up with me. Nobody from this store location called me and I feel I should have been reimbursed for buying my first aid kit. I was a good customer but now they have lost me as a customer at Dollar Tree as a whole.

The manager was supposedly arranging stock on a shelf in the Easter section but she was on her cell phone from the time I came into the store until I left (approximately 35-40 minutes) and it was very annoying and she very obnoxious. I mentioned it to the lady at the cash register but her reply was.."she's the manager". Others in the store were making remarks and were amazed at how loudly she was talking and at one point she even spoke profanity.

I feel this practice with a store manager is totally uncalled for and should be dealt with appropriately. If I talked on my cell phone for even one minute in my workplace I would be reprimanded and possibly terminated.

Apparently Dollar Tree is more concerned about making money than it's employee's that it brings on to" work' at these stores. A new store recently opened up about a week ago now and the Mgr. that they choose to run the store is a joke! An email was sent to her and she had no clue what the word surplus meant! HELLO!

I was in store getting graduation balloons for my son. The poor cashier had a long line so I asked him to call someone to help me. This woman came up with a scowl on her face from the beginning. I asked if debbie was in because she is always so nice & helpful she said no (Hatefully).
They had some aired up but I asked if they had any blue ones because my sons colors were blue/silver. She said (Hatefully) no all we had was what was already blown up. Then I asked if I could get some fresh ones because I didnt want air to go out because I had couple days before I was going to use them. She said she'd just put some more air in them. So she did except for a couple then I saw another grad balloon she failed to mention & requested that one. When done I noticed they had some blue ribbon which I requested be put on for my son's colors because the ribbon on the ones she gave me were white she said that was for the ones they blow up later. I asked if I could get some & that I would put them on. She turned & told the cashier (Tommy) to help me & then went on her merry way-no explanation-nothing except hatefulness as if she was annoyed & shoved me off on him. He was very nice. This lady's name escapes me but I know it starts w / an 'm'-misty, melinda-something-anyway she does not need to be in that position with that attitude. The cashier told me she gets into it w / some female customer everyday. Also, the store was extrememly hot as if trying to conserve or something. Mind you, this arkansas-home of humidity & very hot days spring, summer, & fall. If she remains in this store I will not shop there any longer & ill tell others. I have shopped @ your stores for years. The first time I knew of u it was in nj. When I moved back home to arkansas & found out they were getting one here I was excited. Now im disgusted. After the expansion of the store-which I always thought it needed - I got excited too because I remember all the deals/diff items u carried in nj. This mgr needs to go home & be mad/sad/disgusted/hateful by herself - not in the public arena. I dont care if it is 'just' a dollar store-customer service & satisfaction should still be top priority in any business. Thank you for your time.