Dollar Tree
Reviews and Complaints

Past few times I've been in dollar tree in Shirley New York on William Floyd parkway there's these two new African American girls that are cashiers that always ring one product numerous times and when you catch them and confront them they say oh no I didn't and you ask them to double check they say it's only rang up once then when you get your receipt it's on there two and three times so have to go back in with three kids mind you. Then when you pay cash they also try and short change your change back. I try not to go to there lines when I am in there but it seems either one or both of them are there a good amount of the time. Then I also witnessed them calling over the loud speakers for a manager three times in the matter of 15 seconds first one girl did it then the other then the other girl again and they were laughing thinking it was a joke not even giving them a chance to reply that was so unprofessional and disrespectful. I'm not shopping at this location anymore for this unprofessional environment.

I came In dollar tree and there was no carts with long lines of course. I left the store and called and Bri picked up. I asked Her if she was a manager she said one of them. I told Her about the carts and the long lines. She got smart with me with a very sarcastic attitude and said yeah cause that's the number one thing on my list. I'll get on it and rushed me off the phone. She could have pretended to care. Thats all I'm asking. I came in and walked around dollar tree holding a 30 pound baby and holding my items in my hand to waiting in line which seemed like forever; to call and be treated nasty on the phone by an employee. That's NOT OK.

I was shopping at the dollar tree on S. fl ave and frontage rd last night when I was startled by the yelling of what appeared to be an employees father. He threatened the ladies in charge both verbally and physically. It got so bad people were hiding in the back of the store. Several people called the police. Upon leaving the employee in question was outside bragging about the occurrence and was saying they were going to wait for the employees on duty outside. This was very wrong. That girl should not be employed there any longer.

I was in the Woodstock, Va. store on 12/10/18 at around 11:00 am. There was only one cashier and 6 people in line. I asked the cashier is someone could open another register and she looked around and said "no not now." She said she would work faster. I saw the manager stocking and she saw the long line and did nothing.

I used to go in this store all the time and stopped going because of never having any help in there and the long wait.

I love your Christmas selection and decided to try again. Well, it was the same thing. A long wait.

And one more thing, It was freezing in there! Not going back!

Thanks

12-12-2018
My wife spent almost 30 minutes waiting for someone to check out her merchandise. Only one checkout person and she was lolly gagging around not paying attention to business. I don't no where the manager, but she was no where around to witness the long line of customers waiting to check out.
This is totally uncalled for, good management would recognize these situations and immediately handle the problem.
As it was, this caused an argument between my wife and I that was totally un called for. 30 minutes waiting for someone to man a checkout out register is pure bs and shows total incompetence.
You need to teach your manager better or else close your business.

December 7th 2018 at the Brookhaven Dollar Tree the manager Victoria Quay was very nasty and disrespectful to me. Saying I was "f'ing" cocky for someone who doesn't do anything. Said I had a "f'ing" bad attitude and I need to watch wtf I say to people pointing her fingers in my face. But I've never shown her that I had a nasty attitude. I barely talk to my coworkers unless it's about work so I truly don't understand where the nastiness came from.

I work for Dollar Tree #02297 since March of 2014 I was an assistant manager. My complaint is with
Angela Huerta - the Freight Manager.
Recently I learned she has been talking to other associates within establishment of my personal doings to bring disrespect upon me.
In November 2018
The recent changes of delivery on truck procedures, Angela staffed three associates, this including myself, to unload truck & upon her request, it was to be as followed -
An Associate is in truck to lay cases,
While Angela helps in truck to lay cases with that associate while the truck driver is on pavement to keep cases off grounds for me to catch all cases from truck to be placed On palate. I expressed this isn't fair nor productive and since I didn't comply with her plan Angela stepped out of truck to help me unload but aggressively. I am 43 yrs old and in course of my employment at dollar tree I'm constantly told ‘they' are gonna keep me young by working me.
Throughout the history of our working relationship I am spoke to in a rude tone sometimes over intercom during open hours while customers are shopping. I'm treated
poorly by the freight manager Angela when I do my best to assist productively, show up to work on time. I maintained for job security but I no longer could take it. Ive work her night shifts for years that she is suppose to work as freight manager
She says that's what im hired for. I feel I'm expected to work above and beyond every time I'm there, when I try to direct cashiers for teamwork she stated I'm [censored]ing all the time
I brought matters to the store manager and
Was Promised it would get resolved
If Angela continued she'd receive a write up but Store and Freight managers are best friends who constantly work as a team and also spent their time outside work almost daily up Until recently they had personal issues amongst them two.
In past months I brought some concerns to the district manager Robert. I asked him to keep it confidential but he did not. Next time after I was scheduled, the store manager mentioned to me Robert told her what I said... treatment by both managers escalated. I went through my insurance to cope with these issues from A Coach to help guide me who advised they couldn't talk about those matters no one took me serious for months, I was unable to reach out through the hotline, through HR, I couldn't believe after all the sweat and hard work I've put into Dollar Tree just to be considered unimportant. In November 2018 I put in for a demotion for other job opportunities causing hardship for me. Angela Huerta needs to be removed from management, from Dollar Tree.
She has been stealing hours from the company and she gets promoted to have her own store which is opening soon to San Angelo.
Angela bullies the Store manager and revises the schedule constantly so it works around her personal lives not what's best for the company.
I would consider staying on with Dollar Tree if Angela was no longer a part of the business.
Store manager asked me to stick with her til angela is gone and I could get promoted back as manager but after the fact of receiving a pay cut due to my demotion...?
Over the years Angela Huerta has been a horrible aspect to the company.

I placed an order online on 11/27/18 and because I work for a non profit I had to fax a tax exempt certificate which I did the very same day. My order in store delivery date unknown to me went from 12/9/18 to 12/17/18 and customer service blamed it on the tax exempt certificate. I informed them almost a month to deliver items was not acceptable and they basically said too bad. I called their corporate office and after 45 minutes of the phone ringing was told that they would have someone contact me. Here it is 2 days later and I have not heard anything. I have been on the phone for the last 50 minutes listening to it ring because they dont pick up. I will never order from them again

I observed a cashier-offering to take an elder lady few packages to her car she the cashier did--an return quickly--the manager standing there scolded the cashier for not announcing she had to got to the bathroom after helping the customer--The cashier-clearly stated she had to use the "bathroom"- In front of myself an other customers (WHO BY THE WAY WERE STANDING IN A LONG lINE) this manager Victor-acted asif she did not OBSERVE the long line: Instead she felt the need to scold the cashier--very embarring I might add--The manger needed be concern about US customer standing in the long long with items to purchase--vs scolding a human being::

Victor needs to be reprimanded for her embarring actions--an the disregard of the Long Line: I feel this cashier deserves an apology-

I am complaining about dollar tree journal square. I was there this morning around 8.45. I was treated very bad, I asked manager when can I bill this in a soft way as I did not see any cashier. She started yelling at me that I need to wait for cashier and the cashier came to me and yelled at me like don't show attitude.leave the store and go. she used a very arrogant language.

I was in a Dollar Tree in Manahawkin Nj on line checking out. There were people in line behind me which made this situation not only embarrassing and humiliated as I am 63 years old and do not expect to be scolded like a child by a store manager in the way I was. I always shop in this store more so in the last couple of months as I give parties to a nursing home for me and I have been in the store at least three times a week. My total order was $38. and I only had a $100. bill on me. The cashier said she could not break it and I told her I would have to put everything back as I had nothing else on me. With that she turned to a lady who was doing some kind of paperwork or something at the register next to me, (not working the line). She asked her if she could break the $100 bill. The worman than slammed down whatever she had in her hand and came storming over to my register. As she did she turned to me in a very nasty tone and said "mam, next time you come into a Dollar store do not come in with a $100. bill" I was stunned and embarrassed and immediately responded to her by telling do not talk to me like that. She said something in response to me, and I said "I am the customer, you are the manager and you should be prepared" I asked her name and position and told her I would be making a call regarding her behavior. In the past week since this happened I have called many times to be put on hold for over 20 minutes and that disconnected by your headquarters. I am furious at the treatment I received from this woman (Her name was Susan) and would like to hear your response as to what will be done in regards to this situation. I have contacted by lawyer in regards to this as the discrimination and disrespect I received appalls me. I will not drop this complaint and would like to see some kind of action be taken against this woman. As I read other complaints here I see many are regarding employee's. Whoever runs the department should train these people in how to deal with customer, as without us there is no profits for your company. I am extremely upset over being treated like a child who was being scolded, especially if she thinks she can talk to me like that because I am a senior. I will wait to hear from you promptly as I have an appointment next week with my lawyer to pursue this. Also I put category Bad Business Partners cause there is no promptly for my complaint

i reside in Merritt Island, Florida. I cannot provide a date of incident as it has become the normal to be out of most products, unstocked shelves and 3 coolers that have been out of order for months now. I understand every dollar tree carries different products as well but I feel that this Merritt Island location is just an after thought... but at the same time there is always a tremendous line with 1 or 2 cashiers at most. Problem is also, the cashiers cannot be stocking, when the product is not there! Are you closing this location? I spoke with an employee last week personally, who stated she was just "over" the store. Not because of your employees, because most of them have been there for years! I at this point do not know why! They are run down... and underpaid to deal with all of the complaints because your company does not care about the store itself... It has really become quite pathetic and sad and I would completely understand if you closed your doors tomorrow... I know it's a store with everything for a dollar, but it is not even worth walking into anymore... Seriously...