Dollar Tree
Reviews and Complaints

I was in line a manager ( jaren I believe was her name) let someone go that was 3 people behind me & and there were 3 people in front of me. She knew this person and called her by name (Wendy) to get in the new line. The 2 people behind me, walked put and the second woman in front of me had said she was in line for 15 minutes.
This is absolutely uncalled for, your employee should never had told her friend she could go before 7 people who were in line first.
Not happy about this.

There is a Manager in this store that is constantly arguing with the customers. Today while I was shopping inside the store. There was only one cashier that was trying to service a line of customers and the line was going way back to the end of the store. When I saw another worker there breaking down boxes myself and another customer asked her (Cythia) if she would open up another register and she yelled at us and said that she was busy breaking down boxes and no she would not be open up another line. She was actually yelling and was very rude. # different people was complaining about her attitude and the long line. Cythia the manager said that she didn't care who was complaining and that she had other things better to do then to open up another register. She also was arguing with another customer about why she didn't have to open up another line. There was another women in the store that stated that this lady was arguing with her yesterday for the same reason. this manager is very unprofessional and does not has customer skills or a good attitude with other. One lady told her that she is in the wrong neighborhood to have such a [censored]ty attitude.,. This is not what Dollar Tree's customer service should represent. This lady (Cynthia needs some type of class on customer service. When I told her that I was going to call the corporate office with concerns about her attitude and the way that she was talking to the customers she stated that "she didn't care". so apparently she doesn't really care about her job. I vowed that I would contact your company concerning this incident and this is why I am contacting you in regards to this matter. You may feel free to contact me for further information, My name is Selena Green [protected]

1} on Nov. 28th about 3;12 pm . I was at work not on the clock yet I started at work at 3:30. I get a phone call from my assist manger Sharon. she ask me if I told her boyfriend that she was off work who she lives with.. I said no I didn't. she starting getting loud and yelling at me. she called me a [censored]ing lying [censored]. I still said I didn't say anything don't know what she is talking about. she kept yelling at me and calling me all kinds of words. I didn't do anything to this women or say anything and what she said to me was wrong. she should not be calling me names or yelling at me for something I didn't do. I work at county ridge dollar store. my name is Barbara and my phone number is [protected]. I just thought some one should know

2} on sunday the 25th I closed with her we closed out my register she had my til in her hands then she tells me to go walk in the back of the store and check the bathrooms to make sure no one was in there. when we counted the money my cash was over 5 dollars. she didn't not count the safe to see if anything was short. she just wrote me up I did not sign the paper cause I didn't know if it was my forth or if she was setting me up. she had me walk away from the money so I don't know if she did anything to it or not. if I did it was 5 dollars over I sign it but since she had me walk away from I don't know.

I feel like she is trying to get me in trouble or fired or something. I work my [censored] off I don't miss any days I do everything my boss tony tells me to. I unload the trucks and put up stock. I do cashier when need to be. I come in early and stay late when need to I am on call for when days the truck come in. and to be treating like [censored] when Sharon the assist manger is working is just wrong.

this is my complaint

I was at your store in Rockaway NJ last night to pick up an online order. I was greeted with a "I don't know how to do this" to the employee (Rick) handing it to another employee who rolled her eyes and proceeded to stop paying attention to the customer that was ringing out in front of her and said "another friggin' online order" huffed and puffed and reluctantly went to get my order. no eye contact no, "how can I help", I asked her if she was going to take out the store fixtures out of the cart and she said No, you're bringing it back. She yelled in the store looking for Rick only to ask me where did he go. Than watched me walk out struggling trying to get the door open because my boxes were heavy and I couldn't hold the door so a customer came and held it for me. I will never shop there again, it was messy, staff didn't want to be there, and they were rude. If you're serious about your brand being represented with good customer service and clean, you better send someone from corporate to straighten them out.

I got my order on Nov. 24, when UPS delivered it there was so much rice spilling from the packaging, I got 8 full bags got my rice, but in the plastic packaging there were 4 bags of the rice torn, so there was rice spilling all over the place. I think they were torn while in transit so I believe you all owe me 4 bags. I have tried calling customer service, finally hung up after like 32 minutes. I really need replacements or credit my card.

Been trying to contact C/S all day and has spoken to no one. Waited for over a half hour each call (5) and just gave up [protected] & [protected]). I used up valuable time on my cell phone.
Placed an order on 11/17/2018 and paid extra for expediting the order and here it is 11/26/2018 and still haven't received it.
Order tracking does no damn good 'cause it tells me the same thing every day.
I don't even have a tracking number.

This really sucks.

I was over charged by one of your very very rude agurmentive employees last Friday and I mean this passed Friday too right after Thanksgiving and I got 2 greeting cards and was charged 1.00 dollar a piece for them too got it and it said in the store they were 2 for a dollar and also i got one mountain rush soda and 2 roaches powders and I asked her a question and the question was do u ever get bread in anymore and she got more agurmentive and the only reasons i asked is because it was raining outside got it she needs too be fired it was around 2 pm and at the first checkout counter too and she agurmentive with other customer over some chips too got it and deal with this asap and she deliberately charged me 5.35 when she should've got it

I placed an online order of 7 cases of 24 silver beaded edge plate chargers on 10/23/18. When I went to pickup my order at store #97, I learned that my order was doubled! The store mgr. refused to refund/return the extra 7 cases stating all online orders are non returnable/ non refundable.
I explained when I placed the order it was nearly midnight. I got an alert explaining the transaction was cancelled. I placed the order again at a few minutes after midnight and the order was placed successfully. It did not appear to me that both attempts to order went thru.
I am so distraught over receiving 7 extra boxes of chargers and after several attempts to return the extra chargers. (I should also mention that one case arrived damaged (in my original order). Every plate charger is either cracked or broken! I should not be expected to pay for something damaged or an order that is doubled.
I've attempted multiple phone calls to
877-530-8733. The wait time is horrendous at over 45 minutes waiting for someone to come on the line.
1-On 11/3, I spoke to "Mason" and was told his computer was down but I would 100% get my refund. Mason stated that someone from Dollar Tree would call me the next day. I did not get a call.
2-On 11/5 I phoned the same number as documented above and spoke to "Garrett" who listened to my request and he stated someone in customer support would call me in 24-48 hours. I did not get a call.
3-On 11/7 I phoned and after 30 min. and no one came on the line, I left an automated message. Again, I did not receive a call back.
4-On 11/9 I went to the Dollar Tree on Frederica St. in Owensboro, KY and spoke with the mgr. I did not get her name but she was very nice and tried to help me resolve my dilemma by phoning Coporate HQ. She was also on hold for a long tome. She finally spoke to someone that explained "Georgia" would contact me via email and would send me a questionnaire wirh instructions for me to get a refund. I was told Georgia would email me within 5-7 days. I did not receive any electronic correspondence.
5-On 11/23 I phoned customer support again and after being on hold for 45 minutes I left another detailed automated message. I have not received any form of contact from Dollar Tree.
It has been over a month since I placed the Dollar Tree order and I am still waiting to receive assistance. This is my 6th attempt to get this issue resolved. Dollar Tree has very poor customer assistance!
I hope this email message finds its way to some person that actually cares to assist me and is an honest person who doesn't lie to me stating someone will contact me.
My email address is donna.[protected]@gmail.com. My phone is [protected]. I appreciate your expected cooperation to resolve this issue.
Sincerely,
Donna Whistle

The Dollar Tree I am referring to is located on St Nicholas Avenue, between West 125th Street and West 126th Street in Harlem New York. I have visited the location on several occasions to purchase items for events at Work. The prices of items are great. The workers are helpful and polite. I've never returned an item or tried to obtain a refund. I do not believe that would have been a problem. My complaint is about the state of the space. The Dollar Tree is located in the basement of the building. To reach the store there are escalators. I've never seen, in any store, the dirt on the walls, the escalator, the space between the escalator as those in this location. The store itself is grimy. It is dirty, smelly and just very unattractive. I've noticed that even in the refrigerator where food items are kept, the shelves and the bottom of the appliances are filthy. It is understood that items are very cheap. However, customers and employees should not have to be in such poorly kept conditions. The stores have been open a few years now. At the look of it, it doesn't seem like it has been cleaned since the first day it opened. That is the complaint. The store needs cleaning from the top to the bottom.

Thanks

My daughter was hired at the dollar tree at Lauderdale by the Sea my daughter is in recovery she told the manager that when she was hired. She was working with other staff members and she told staff member that she was in recovery the staff member became very rude and obnoxious to my daughter my daughter completed her shift and went back as scheduled and she was off for two days and Wednesday when she was on her way to work she received a voice message from the manager saying that she made other staff and uncomfortable and they complained about her. Who tells a recovering addict that what kind of training disease managers of yours have and I have been a manager for 20 years plus and I would never say that to anybody this is The worst kind of discrimination I've ever heard of who does that I don't get it who is running the store of the staff for the manager if my daughter relapses I blame the manager and your company for the poor training obviously that your managers have she has voicemail saved on her phone