Dollar Tree
Reviews and Complaints

While I was at the store, I went to use the restroom but it was out of service, so I walked back out and as I was walking back to the front, the manager comes up to me and tells me that the bathroom is out of service and I replied "I know, I didn't use it." and kept walking but he called me a "[censored]ing [censored]" and walked away. I made a complaint up front and the employee at the register told me "he treats everyone that way, even us."

I was in this store last night around 630pm and the store had no air conditioning. I asked a nice young lady working who was sweating what was going on, she said it had been out since Sunday. So you not only have customers walking into a sweltering hot store but you have employees working in inhumane conditions. In Phoenix it was 108 degrees yesterday and felt hotter in your store than outside. Its sad a big corporation can't rectify a problem or close until its fixed.

store# 838 Evening of 7/19/18

Rude, lazy, ignorant, hostile shift manager. Attitude while ringing up customers, preferred only to assist white customers. Not helpful at all, long lines, he dumped all the customers on one cashier, rolled eyes, yelled out expletives at me. I felt very uncomfortable in that Dollar Tree, as a loyal customer. The shift manager gentleman yelled out " Sir! You need to go in another line! I'm not helping you! We're short staffed! It was appauling.

I was shopping at the location in North Philadelphia on off of Broad Street 19140 zip code as I always do. July 19 at 7pm and as I proceed to check out, I get in line and the man behind the register asked me to go to the other register because he was waiting for someone. I asked him if he could just check me out as I only had 10 items and he stated no and for me to go to the other register. To avoid conflict I gathered my items off the the belt and proceed to go to the next register where a other person was a woman who was giving someone directions. as I started putting my items on the belt the lady stated for me to go to the other register because she was helping someone else. I then stated the guy just sent me over here, can someone please check me out and they both refused.
After working a long hard day who wants to go through this at the end of the night. I was tired and frustrated so I left the store without my items. I called back and spoke with the manager who was not present during the incident Ciara and she seemed very nonchalant about what happened as this may be a regular practice for them. I will never shop with Dollar Tree as long as the customer services is this bad.

I frequently visit (at least three to four times a week) and purchase items from the Dollar Tree stores located in Orangeburg, SC. Though the store on North Road is small, the employees are always cordial and helpful if one needs assistance. The John C Calhoun Drive store is larger but I have resolved never to go back there again because of the customer service. The workers there seem not to realize that if they are rude to customers, the store will suffer and their jobs will be at stake. I have yet, in my two years of frequenting the JC Calhoun Drive store, had a personable encounter with a cashier. They all seem to have attitudes and no personality with customers. If I speak with a "good morning" or "how are you?" I am greeted with looks that seem to state, "Why are you speaking to me?"

I visited the mentioned store last Wednesday and after speaking cordially to the cashier with a GOOD MORNING, the cashier stated, "Im running out of room." I asked her to repeat her statement in a firm but professional voice and she backed down. She must have realized how she sounded when she was asked to repeat. Even my granddaughter recognized her tone and stated that I should have left the store immediately without purchasing anything.

i am trying to get a job in the state of TX where i live now. i used to live in VA when i was 19 years old and am now 32. I got a phone call from the manager today and said he was unable to go any further with my app due to the system saying i am unable to rehire. i have no idea why that is possible because i left with a 2 weeks notice when i was moving 6 hours away. he had given me the corporate number for me to get the rehire alert off there. it is not even possible for anyone to get in touch with HR even the manager has a hard time and doesnt know how to get in touch with them except for him to send an e-mail in hopes they get back to him or myself. this is absolutely ridiculous when you've already had an interview, drug screen, etc and passed all and have great refrences and customer service skills and great experience. it is sad that i can't get to a live HR rep for help and have to try any other option i can.

I was in the Tallahassee Florida store #4128 on Village square blvd, the cashier was a Caucasian lady in her 30-40's name Nichole.

I frequent this store 3 times a week and the employees are generally pleasant but there's one cashier that has checked out before who may have issues with race. There has been times when she didn't greet me as I was in line, she has placed the money on the counter instead of in my hand, she has given me my change and didn't say thank you, and then there was yesterday's actions. I went to purchase items for myself and a coworker in which we paid separately. I asked to pay for the food(my items) separately and she asked me would I be paying with EBT aka a food stamp card. I was appalled, why would she ask me, an African American woman, am I paying with food stamps?. I was racially profiled, discriminated against, labelled, and any other predjudice placed on another human being as it was with Starbucks and the Waffle house, this incident was about the same. I spoke to the store manager(Earnest, I think is his name) about it and he made excuses and saw nothing wrong with her actions, apparently he does the same thing because he thought I was complaining about him, he then to said I could call the number on receipt to give creative criticism. This is not criticism, it is the use of racial undertones when addressing African Americans assuming we all are on public assistance.. that's all! No other employee has ever asked me that before, and I haven't heard them ask customers before me that was paying for food products only, the manager's excuse was they ask before about EBT because they can't change it when the transaction is over without a void, why not have some training on how to address customers and don't just assume all African American customers use food stamps.

On Saturday, July 18, 2018, my daughter and I entered your store at appox 7:15pm.. i must say it looked like a tornado had hone through it! the store was A DISASTER! Merchandise was strewn all over, even on the floor, unopened boxes of merchandise were stacked haphazardly throughout the store and the floors were filthy! I honestly felt like i would contact a disease just walking through.. it seemed as though only one person was working in the store that night, the girl on the register who i must say was VERY cordial and in tge end actually made our visit to the store a worthwhile and pleasant one

Today 07/18/18 around 530-545pm I went to one of your store in Lakewood WA and was shopping when my 3 year old needed to use the restroom. When I got to the restroom, it had a notice stating I needed a key so I went to the front to ask for help. I met an associate. She didn't have a name badge but stated her name was. I asked for the key and she stated that they do not provide restrooms to customers because of vandalism and have nothing to offer. I then asked if she would take my daughter to the employee bathroom as she really needed to go and I would wait outside the door. She stated that they didn't have a bathroom. So I asked where the employees go and she told me they use the manager's bathroom. I proceeded to ask her if she could take my 3 year old to the bathroom and I will wait outside to which she stated no. I asked to speak to a supervisor and she stated she was the manager, I asked for her supervisor and stated that the store manager Amanda was not available. When I asked for her contact information, I was told "I am not gonna give you her personal cellphone" very rudely. I reminded her that I didn't ask for her personal info but phone number or email to contact her and she told me to just call the store. I asked for the store number and she stated that it does not work. Oh my goodness! Talk about horrible customer service. First of all, I don't know why a business that caters to customers does not offer a bathroom, secondly I asked if she would take my 3 year old to the bathroom and I didn't even need to go and my request was rejected and then it was downhill from there. Where is the courtesy, where is the concern for customers? I am talking a 3 year old...not an adult who can hold urine. The shear rudeness and dismissal...I was told to go to the next store and use their bathroom. I was Dollar tree's customer and I felt belittled and disrespected by your associate. Now I am sure she gave me a fake name but please address this issue. I am sure losing one customer is nothing to the DollarTree but your associates need some education on respect and customer service.
I am a Director of Nursing and I am appalled...I cannot even begin to imagine what would happen if we treated patients like that at my facility. If she were to come to my facility with an illness and be treated like nobody cared how would she feel. Going the extra mile is more important than following restrictions because of vandalism. How much property damage is a 3 year old going to do?

I am always at your store and your new bedford stores are awful. Think you need to see how they are being runned. Your management is very rude and unprofessional. I went into your store and one of your cashiers poor lady was being bullied and insulted by a customer and your management was standing right there watching like its a joke. It was not funny. You dont watch someone telling anyone that there fat and they should end there life. Is this how you want your stores to be known for. Please look into your stores. See who being hired and how they should handle things.

This morning my mother walked into the Dollar Tree in Montgomery Village, MD.
She noticed that there weren't any carts to shop in the store with. So, she asked an employee "where are all the carts?" because I notice that you all have them with merchandise in them. She said, "ask the supervisor" . My mom went to the supervisor and she asked her "where are all the carts?" My mom once again said "all the employees seem to have them all with merchandise in them" Next, the manager/supervisor said to her "you can either wait for a cart or use the handheld - carts" She then told her "you expect me to carry this blech and other items with a handheld basket" My mother then had to go to another employee who offered up his cart. Poor customer service from a store supervisor/manager

Went into Dollar Tree inDumas, Texas to purchase a few items. When I went to check out, I waited 5-10 minutes to be checked out. The cashier was in the little office, door opened, and on speaker phone with a male friend of hers talking about his p***s. I was at the furthest register close to the door and could hear this conversation as if I was standing on the same room. The cashier even giggled telling him he was on speaker and he remarked he didn't care who heard. This is uncalled for. They're already lazy, I sure as heck don't want to spend money in a store where the staff is discussing male private parts! Someone needs to manage the staff and store better so this doesn't happen again.

Please be advised; Dollar Tree Store located at 16610 Archer Ave., Jamaica, NY 11433, Store number 5118. Has implemented a racial Profiling policy that requires mencustomers to lock their knapsack in Lockers before shopping. I informed manager Nicole that I was uncomfortable leaving my knapsack with personal effects as wallet, MacBook laptop, keys and other personal items in locker. I also pointed out to store manager Nicole that my napsack is equivalent to a woman's pocketbook. Therefore women customers should be required to check their Pocketbooks inside storage lockers. Store manager became very irate disrespectful . She started to me if I didn't like store policy I should shop somewhere else. I'm requesting that this dollar tree location immediately stop this gender racist store policy of only requiring men to check their napsack in store locker before entering store. I'm also requesting that store manager be removed from her position and given Some type of sensitivity training regarding customer care. Please contact me at [protected]@yahoo.com or 929-325/6000.
Kevin Stuart

On 7/5/18 i put complaint on behalf of my wife. The incident happened at store#5345 in the bronx a employee by the name of Savannah cursed at my wife i spoke to the store manager and i was told the employee was terminated. On 7/17/18 i got a call from corporate complaints i explained to the man everything that happened on the date in question he told me he was goin to put me on hold so he can explain the situation to his supervisor i said fine I'll hold for your supervisor he thought he put me on hold but he did not so I'm listening to him cursing my wife out again and telling his supervisor how much of a peace of [censored] i sound then he asked his supervisor did he speak to the store manager and he says yes i did and I'm tired of that [censored] that's when i said i hope u guys no i was listening his response was basically so what i felt so sick to my stomach just listening to these two so called CORPORATE COMPLAINTS EMPLOYEES talk like that maybe this is why store employees act like this it starts at da top. Feel free to reach out to me my cell# [protected]. My email address is a.[protected]@gmail.com. hope to hear from someone with people skills.

On 7/7/2018 l visited Dollar Tree (which is my favorite store) at 15151 Woodward Ave Highland Park, Mich. 48203. When l first walked in l had a bag l was getting ready to the the bag up when the cashier rudely stated, don't leave the bag there take it to the other register! I told her that's what l as going to do. The manager was standing right there and witnessed the cashiers rudeness and said nothing. The manager herself had a twisted up face. When l was getting ready to check out l gave the cashier a 20, my order only came up to 11 dollars and some change. The cashier only gave me 5 dollars and some change back. When l brought this to her attention once again she rudely and loudly stated, your going to have to wait til l open my register again! I stated ok as long as l get my correct change back. The manager then stepped up and said your not going to talk to her like that. The manager then said don't sell him nothing give him his money back. She then stated that we have the right to refuse service to anybody! You checked me but said nothing about the rudeness of your employer let's me know they were in it together. What a shameful display of customer service.

Dollar Tree
Florissant Meadows Shopping Center
700 Lindbergh Blvd
Florissant, MO 63031

Every time I go into this store it is a filthy mess. Each isle is so messed up you can't find what you are looking for. I know Dollar Tree has enough money to hire people who only go around the store to clean it up. I hate going into this store and won't ever again. Even my friends have stopped going there. Do something.

Roxanne Eaton
[protected]@gmail.com

Has anyone viewed the video that has recently been posted with the Dollar Tree store employee that called the police because a man didn't leave his bag at the front door? This same employee then rudely demanded that the customer leave the store and threatened to mace him if he did not stop recording him in a public space.

My question is simply, What is Dollar Tree doing to correct this issue? With the climate as it is, this employee appears to be a liability to to company and needs to be removed immediately.

Good Evening, I do have a complaint as I'm sure you are aware of many so may over look just another but I have to express myself with my experience since I shop Dollar Tree quite often.
I dont know the store # but the location that I always have a bad experience is in the Bloomingdale location( dollar tree) at

Caputos Center
144 E Lake Street, Ste A
Bloomingdale, IL 60108

Without us, employees do not realize that they would not even have a job! With so many retail closing, they should be happy to still continue to keep doors open. I didn't know that their job was so stressful or difficult to where they are very unpleasant working and have unfriendly attitude toward customer or even themselves. Its not the first time! its every time I'm in there shopping and I have watched it over and over and its always the same. I understand you are not there so your unable to see what really goes on but you should be aware of it because it isn't fare to the customers. I understand you cant change the situation but it should be brought to their attention. The little old cashier lady is the worse, management and all employees. Your afraid to even ask a question! What is wrong with there people . I just believe it will not change because you cannot change who people are and need to take on a new crew because Bloomingdale Dollar Tree is horrible to shop at. Im sorry! but "Thank You " for listening!

I was in the Dollar Tree store #1378 today at approximately 5:30pm was I was being harassed by your employee named Jimmy. He was following me up and down isle after isle and saying something about god is going to get me he seen me knock over the angels and the statues. He kept repeating this over and over. When I left the store he followed me out of the store and told me to never come back there and then took a picture of my car.

This all stems from you manager Gina Shafer who lives behind me. She has been accusing me of knocking over her angles and statues in her make shift cat cemetery and apparently went and told her employees about this. I find this very unprofessional, she was also on duty when this occurred and stood there and watched him follow me.

I would not want to have a manager who acts like this working in my store. I have gone into your store quite a lot over the years and I am appalled by how I was treated. No customer should be subject to this kind of abuse.

This had nothing at all to do with the business; it is a personal matter.

I am hoping for some kind of resolution.

Sincerely,
Patty
I can be reached at [protected]

Thank you.

I worked there till Friday I went to work and the manager on duty (Teresa) this is at the Northgate Mile Branch in Idaho Falls Idaho I'm not sure what their store number is. At any rate I am I legally blind woman in my mid-50s and the store knew it when they hired me in fact the store gets preferential treatment for hiring those with disabilities. Teresa not only is ignorant to the public but she personally harassed and discriminated against me in front of other customers she needs to FIRED!