Domino's Pizza’s earns a 1.4-star rating from 1481 reviews, showing that the majority of customers are dissatisfied with dining experience.
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abusive behavior of staaff
On 28th june 2010 around 7:45 pm i visited Dominos my order include a 'chocolava cake'.
The Quality of the cake was worst ever. It had no chocolava in it, i.e. it had no chocolate syrup in it.
So when i approached the counter i was asked "Are you blind?"
I replied that "No I am not blind but the amount of chocolate is negligible compared to what is have experienced in other cities."
And i returned the cake back.
The in-charge at that time instead of accepting the defect started abusing me saying "How dare u return my food. I m in-charge here. You poor ### you have never tasted a chocolava cake. I have done training from Calcutta and you'll teach me?" he was already shouting at the top of his voice.
So i said "you should behave with your customers"
Then he outraged and abused me to maximum extent calling names such as "Mother###er, Sister###er, I'll beat you to death, I am not wearing bangles, meet me outside, etc."
Now this event has changed the image of the Brand "DOMINOS". We come to dominos for the consistent quality of your food. But now no quality is maintained and even we are abused if ask for the quality in food.
Hope the administration will take care of the so called in-charge of this event or else we will have to go somewhere else for dinner where we are not abused.
I am a educated student. So i am incapable of replying to the abusive behavior. Thats why, i am informing you rather than fighting with your staff or complainting to the police.
Because I have complete faith in you and your brand name.
hopeing for a reply soon
Sagar
contact no. - [protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
dominos bangalore - brookfiled branch suckss!
Dominos Bangalore - Brookfield Branch Suckss!
I have been a regular customer of Pizza Hut but recently their branch has been shifted and I was forced to order Pizza from Dominos/Brookfield branch. I tried ordering from that place at least 3 -4 times in the last few weeks. On sundays if you call after 9pm they either do not pick up the call or they put you on hold. Such a lazy staff I have never encountered with. They have a very bad staff I must say. Last time when I called I was really hunger and wanted to have pizza badly but when I called they said there is no power and that they will get back to me in 10 minutes but that never happened.
Today again when we called them up they put us on hold for almost 15minutes. We cut the call and again tried ( not to eat the yummy pizza but out of desperation because there is no other choice)
If a person is shifting from one brand to another, it is your responsibility to make sure you try to retain the new consumer and not offend him or her in such a way that he or she would never want to try your service.
I would appreciate if your management at least try to look into the problem and have a check on the staff whether they are doing their job perfectly or not.
Ashley
[protected]@yahoo.com
The complaint has been investigated and resolved to the customer’s satisfaction.
Any Dominoz authorites READ FULL and If u guys have any serious ness in this bussiness or looking for future take some PRECAUTIONS r else we know how to kick u r ###.
I am a regular customer for Dominos. Dominos Staff sucks... We can say these dominos people are the worstes service in this bussines. ###ers... First thing they don't have a habit to take feedback from customer after sales. Because they know we fire them because of quality service. Every time..! Ever time. When any customer calls them... first thing irritates. They will pick the phone and ###ers keep explaining the menu. There mother asoles... "A man without a listening power is equal to prostitute... they just do it for f... sake... like this dominos also into same bussiness. I suguest to stop selling pizzas n start prostitute bussiness beeter for Dominoz... Why the hell they will say they have service till late evenings. Bangalore - Cunningham - Branch. They won't recieve calls properly, they will put for HOLD for long time. No in time delivery some times it pass 45 to 50 mins also.
Any dominos people reading this may think how bad words are mine. Think a regular customer got irrated and furstated because of u r worst service then who the hell will come for u r dominos. I am going to paste the in atleast more than 500 common web links where people will read the feedbacks.
Who gave u the rigghts in india to do bussines those are the asoles... because they take money n they never look whats hhappening with u r bussines.
### u guys ... Domions is worst.
over charged/ false advertising
company delivered product over an agreement of price and charged a different price. My wife end up paying more and to top it off, company didn't even delivery the right quantity for the money. Also a manager by the name, JOSH PREUSS, was complete rude, very inconsiderate, and performed very bad service for your company. We suggest some be done regarding this matter at least consider looking into the scenario.
thank you
argumentative mgr
Ordered 2 Med 2 topping pizzas and ask for special.5.99 each ..delivered
When they got here The price was 32.00.
Thinking there had been a mistake, called mgr and was told we didn't ask for special..we had to pay full price...he was so rude and unwielding to refund the difference. Called back few days later and ask for dist .mgr and said he didn't have one ...same horrible mgr...will contact corp.mgr...WILL NEVER ORDER AGAIN...was it worth it to loose business
"...was it worth it to loose business"
Technically, to be honest they don't care of they "loose" or lose your business because they have thousands of other customers.
How come on this site people mistake being told no as rude?
inept preparation and service
I placed my order oat 7:10 PM online. Our food arrived at 7:50 PM. 2 of our subs were made incorrectly (they had cheese and I ordered no cheese bacuse my wife cannot eat cheese). I called at 7:55 & spoke to the manager (Bryan?) & told him the problem & he agreed to send out the correct subs. He repeated the order correctly. At 8:45 we called inquiring ...
Read full review of Domino's Pizzathis is false advertising
Dominos restaurant located at 59 Glenridge Avenue, Montclair, NJ 07042 regularly claims that it doesn't participate in the advertising prices on television, in this case and 2 other times the $5.55 deal is called a "$7.77" deal by the manager but he will "honor" the $5.55 price.
When I order a sandwich from them, every single time, they put less than 2 tablespoons of filling in a sandwich that is pictured as a regular sandwich with at least an inch of filling both on T.V. and print.
This is FALSE ADVERTISING. The sandwiches made by this store are obviously under filled due to the management wanting more money for them.
poor product
My family orders often from the Domino on Hyw. 59 in Mandeville, La.. The pizza is a;ways cold and orders are not filled properly. 3/13/2010 our order was cold and seemed to have been dropped before getting to our home. The service is terrible and the product is worse. There are not many fadt food delivery in this area and Dominos is very close to our home. We have spent a lot of money at the store with hopes that the next order would be better. NO SUCH LUCK! I would like to hear a response to my complaint soon.
Thank You for your attention in this matter.
The complaint has been investigated and resolved to the customer’s satisfaction.
I live in Kingaroy OLD, My family and I order Domino's at least twice a month, and roughly speeding $50-$70 each time which is a lot of money to my family. My complaint is that we had to wait over an hour for our pizzas on the 12th of April 2011 and when they Finley delivered them we had only got half the order. I had rang the Kingaroy Domino's store and a junior had picked up the phone and the Manager was standing behind her telling her what to say I was rather upset with is as i have two young children waiting for their tea as they are young they didn't under stand and were getting quite upset about not having tea at this late of night, we had finely gotten all our order witch was six pizzas and it took them over an hour to deliver them and all we got was 1.25 l of coke. We had apologist's from the driver and the junior that i was on the phone to but non from the manager, they we under staff and under organize as far as i am concern it shouldn't take this long... This is not the first time that this has happened to us the last time my family had to wait over three hours to eat just because they said that they had forgotten about as and had NO apologist's from non of the staff about this.. We always hope our next order is better.. BUT NO JUST AS BAD!
Hope to hear from response soon..
Thanks for your attention.
I didn't get pizza
Hi, this is bidyut I ordered pizza yesterday but I didn't get when I called there, they cheated with me and I ordered again buy one get free that also not provided me and after that I spoke with manager he told me u given wrong numbers but I gave my numbers when ordered csr pickup my call his name ganesh and I told coupon code - advo2 and my number [protected] so many times happened like this so kindly u reply me what your domino's service
Thanks u
Bidyut
[protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
Giving out your phone number on the internet is really gonna help, huh? Especially in India... You're just asking for trouble. Go worship Allah to towelhead sand ### ###.
put on hold for long time
I called to make an order from dominos pizza on broad street in new castle, indiana. I was put on hold for 15 minuates and no one came to phone so i hung up and called back . I was put on hold again for 7 minuates. I finally hung up and called pizza king. I understand that restraunts are buisy sometimes (I work in one) but i should not have been put on hold and ignored. It only takes a few minuates to take an order.
The complaint has been investigated and resolved to the customer’s satisfaction.
When your put on hold, you get put in line. If you hang up and call back, then it's basically you stepping out of line and to go stand in the back again. [censored].
not good business practice and maybe even illegal
When Dominos pizza came to our town it advertised free delivery. That was a good benefit to the customer. But for the last 3 years the Dominos here in Statesville, NC has charged $1.60 service charge for every delivery. It was added when gas started going up. We thought it was to compensate drivers for their gas costs. But the $1.60 doesn't go to the drivers it goes into the owners pocket. The drivers always got a dollar a run and didn't recieve a penny extra when the franchise added a $1.60 charge to the delivery.And to add insult to injury this franchise even started paying drivers a base pay as if they were waiters. But waiters don't have to drive there cars from house to house. Drivers already had it hard trying to keep their cars running. Now they reduce their pay to less than minimum wage and customers take away tips because their being charged that extra $1.60 for delivery. Where's the brains at there? That's not good business practice, and maybe even illegal to charge a seperate tax just to go into the owners pockets. I'm going to check with the north carolina state department of wages to find out if it's legal to charge extra for delivery if the drivers aren't getting every penny of it.!
The complaint has been investigated and resolved to the customer’s satisfaction.
there is a standard delivery charge for our Domino's here in ohio, we charge 1.75 for delivery, the driver gets a 1.13 of that 1.75, the rest goes towards the labor and food cost for the store. not owners pockets, we have to pay the driver minium wage, and our drivers actually get above minium wage right now plus the 1.13 on every delivery, plus tips. i was a driver for a very long time, now i'm in management, some of my drivers are making out better hourly than i am. so i can promise we (at least in ohio) make sure everyone gets a fair wage.
delivery time
i ordered a pizza from hatfield dominos pizza and took nearly 2 hours to arrive from 1 mile away from where i live. it came to my house at 12 midnight, and it was cold and needed to be reheated. I won't use the Hatfield branch anymore as i have no confidence in them so i tried to use the welwyn branch which is 3 miles away from where i live and they will not deliver to me as they say that the hatfield branch is the one i have to use. You claim to be the best pizza service and you charge premium prices for what you call quality pizzas! I consider myself to be a good customer of yours and you can check your records to prove this. but because your service on delivery is so bad, it affects the quality of your pizza so that in turn is also bad! you need to renstate 30 minutes delivery or a pound off! I'll not use you again as your let down by your staff and service
my 2 grandchildren ordered pizza from your company @ 12:42 and the pizza wasn't delivered until 2:13. when my grandchildren told me i called and spoke with the acting manager on duty; i was told that the delivery guy had to make 6 deliveries, and the my grandchildren didn't call him back. he told me he told them it would tak about 45 min. but it was almost 2 hours. to me that was uncalled for. i am in management and has been for 25 years, if i had that no caring remarks and attitude when someone was to complain about something then i would lose out on some very nice coustmors. i do not allow any of my employee's to act as he did or they can tell you, i will let them go; my coustmors come first. very dissapointed in the way it was handled.
thank you
claudette warner -[protected])
i ordered pizza and 2 mousse cakes . these guys took one and a half hour to deliver the pizza and on top of that when they delivered the, order was incomplete as i got only one mousse cake . my house from the kidwai nagar branch, kanpur is just 6 km away and your people took one and a half hour . when i called them to ask that where is order ? your people were so rude and used a very disgusting way of talking . this thing i cannot accept from dominos pizza who say 30 mins delivery or free . i want you people to take a strict action against these guys and specially to that person spoke in okward manner to me . and reply me email me at - hb5467@gmail.com
My complaint has to do with delivery. Dominos decided last week to stop deliverying down my highway. Although they do deliver and have to drive right by my street to deliver to Tan Tara Resort.( on the highway they say they do not deliver down anymore. ) I live in a big subdivision about 1 minute off the highway so it doesn't make any sense. Now we have to drive to meet them. Needless to say, they do not get our business anymore and we order pizza for the kids 4-5 times per week. Terrible way to do business. Must be nice in this economy to not need the business or money. Osage Beach, MO 65065
rude employees
I was on the phone... With domino's.. Simply asking a question. But they kept asking for my number. I said, "can I give you my number after I ask you my question?" "uh no... I need ur number" "srsly? I cant just ask a question without giving u my number?" "no maam.. I will get the sheriff on the other line!" "ur going to call the sheriff because I wont give u my number?!?! To ask a question?" "uh yes maam" thats when I told myself ive had enuff of this guys crap and told him "f* u!" and then I hung up. I called again hoping for a different guy... Luckily I did and he let me ask my question. :) and order pizza... And I didnt have to give my name, number, and address until I was done ordering. :)
That other guy should've been fired :)
The complaint has been investigated and resolved to the customer’s satisfaction.
I hate dominos we just called and we for got Are house number so we said I'm going to give u are cell phone number she said well I don not get what u are saying and she was a but!:( the date is [protected] at 8:35 ish
poor service
I put in an order for delivery on Feb. 6th, 2010. I had asked for wings (with ranch), breadsticks with marinara sauce, and a 2-liter of sprite. The delivery guy came and they gave me cinna-stix instead of breadtsicks...they did the same thing to me last time O ordered also...all they did was apologize over the phone, but what they should have done was gave us a complimentary pizza, wings, or breadsticks for bad service...
The complaint has been investigated and resolved to the customer’s satisfaction.
I went to 7091 Indian Head Hwy Bryans Road, MD [protected]
Phone: [protected] Store number: 6085 to purchase about $30 worth of pizza. It was about 40 degrees, raining and about 4:00 PM. I arrived and my pizza's were done. I handed them my credit card and because they had a food order pending in the back, it could not push my credit card through.
Ivan, the manager, told me that I needed to leave the restaurant and find some place to get cash to pay for my meal. No apology or anything. My pizzas were on the counter. I told him that I wanted his name and corporate number when I returned. I went across a highway in the rain and got the requisite funds.
When I returned, my pizzas were still on the counter (and as I later learned--cold). The manager Ivan was on the phone and pawned me off on another employee. I request the phone number of the corporate headquarters and another young man approach and stated that he was the owner. In addition to his insincere apology, he took my money and told me that he had not trained his manager to know that the food transaction was short and that my trip to the ATM in the rain was unnecessary.
The thing that really upset me was the sheer lack of concern for a customer that I witnessed. Outside of the insincere apology, no attempt was made to appreciate what I went through as a Domino's Pizza customer.
No one cared about the customer.
If this is the standard for Domino's Pizza, then I encourage all potential customers to refrain from dealing with this organization. I tried to contact their customer service department but could not find one online. Apparently the lack of concern for customers does transcend this store otherwise, registering a complaint or concern would not be as difficult.
I hope Domino's Pizza is pleased with its image.
The bulwell store has decided nt to deliver to specific area's giving no reason why.
they are willing to deliver hand outs through our post promoting their service AND delivery. Then when i ring up to order they state that they do not deliver!
I was rather stessed abut this.
No.all they needed to do was apologize and make it right by fixing the order. I do not understand why people automatically assume they should be given something free because of a simple mistake.
I order couple of large Pizzas from dominos located at5912 N. Clark Ave in Chicago first of all the attendant seems like she doesnt wanna work besides that the delivery was 15 minutes late as per their commercial if the delivery is late you should get it free and that never happened other than that the delivery man got angry and ask me if I want it or not I am going to give Jack. And I am a regular costumer for that particular location since past 5 years so thats it from dominos from me. Go Rosatis
clarak ave in
'
lies and late delivery
The start of the order was ok, however, once we ordered and time passed, we were wondering where is the food we ordered, called the manager and told him that your driver is not here yet and its been well over an hour, the manager was sorry and promised a free pizza delivery within 10 minutes, well, the 10 minutes came and went well over an hour again...
Read full review of Domino's Pizza and 1 commentpoor service / poor pizza
I recently tried the “new” Domino’s pizza…it was terrible. But before I could even try this terrible, toppingless pizza. It took over an hour and half to show up, cold obviously, and after 3 phone calls to the restaurant. I received the usual “it is on the way…the driver just left” BS. On the final call to restaurant I demanded some compensation and who I...
Read full review of Domino's Pizza and 1 commentdelivery
I have been a great customer to Dominos Pizza here in Costa Mesa, California. I give great tips and have been very patient on soooo many occassions, but today has taken the cake.
I placed an order at 10:05 am or so, so that I would be one of the first ones to receive my order. I did not receive my order until well after 11:00 am. I spoke to the owner of the location and his attitude was as if he did not care. I told him I was going to write and report this store. This is a on-going occurrence with this store. I do it on purpose to see if this is true and it is. My order as I am writing is still not here. I just canceled my order and will not do business with Dominos Pizza, or will I recommend any to do business with them.
I may order first, but my food comes last and cold. My location is on the way back to the store, so therefore, I get my food last. ITS NOT FAIR, NOR PROFESSIONAL!
I want something done about this.
I have had terrible problems with all corporate pizza companies in this area, and domino's takes the cake. I ordered a pizza and it was delivered an hour and a half later...cold. The best part is they are located a few blocks down the road, and when we called domino's to confirm our order they said it had been delivered! This was 15 minutes before we actually received the pizza. What are these corporate conglomerates doing with our money...we demand service for the ridiculous prices we are paying. I ended up going to a local pizzeria and getting great service. The bottom line is to support you local businesses and put these big corporate a-holes into their place.
IT IS NOT FAIR. I WANT TO BE FIRST!
Are you kidding me with this crap!?
Get off your butt, go into the kitchen and make something. IF you can't due to a disability, order from somewhere that will give you better service. The fact that you are whining about not being first is...uh...childish!
GROW UP!
i ordered a 7 inch pepperoni pizza and the man said it was under price so he canceled the order then they rang me back and said that i orderd something over £20 that i didnt order then i tried to order a pizza that was the right price which was a medium pepperoni passion and the lady said that she cant take my order because they cant trust me and i didnt even order anything over £20. i am disgraced at this! what a great way to open and i normally like domino's but i wont be going back to domino's again unless they send me a apoligie.
charged me twice
After ordering Pizza, it took 40 minutes to deliver, when the driver came he did not want to go knocking on my door, after having my kids outside waiting under the rain at night for ten minutes I called the store, a clerk named Sandra told me that the driver did not want to go because he was robbed by me!
I went outside to ask the driver and he was an old man scared because he was robbed last week at another place, no it was not me!
I called the store and the manager Sergio told me to pay him cash, and only half the price.
I did and we use the microwave to heat up a pizza that took an hour to be inside my house, .
After a while i checked my credit card statements and I found they charged me for the pizza that took an hour to get here, after I was accused of robbing the driver, after i was asked to pay cash?
That service *** and even the corporation is not helping, here is not the money, is the principal.
Please dont go to that roach infested place.
The complaint has been investigated and resolved to the customer’s satisfaction.
Dominos here in Bennington Vermont...Has very bad manners and has over chargered me and i caught them in the acked and they tried to explain to me why the cost was that way..i called them lairs and reported them to their main office..And all they done was send me coupons for fifteen dollars off..and they still over charged me..Dominos over charged me for 1 pizza large deepdish with 4 toppings 33.75...talk about being much huh...and charged me suppose to be 5.99 for med pizza and which came to 9.99 when order wasn't finished on their sale of 2 for 5.99 each, , , before they double charged and at the end and recharge taxes and deliverly charge and top of the order and treat me as i was stupid and i told them to shove their garbage pizza;s where the sun don't shine and i will let everyone know of my dealings with Dominos...PIZZA HUT IS THE WAY TO GO AND TASTE ALOT BETTER THAN DOMINOS..
poor customer service and failure to deliver
I placed an order for two pizzas and they never called or emailed me to inform me that the Pizzas were not going to be delivered. THe store employees were incompentent and continued to lie to me each time I contacted them about my pizzas not being delivered. I think it's sad that Domino's opens up stores in the African American Community and fail to provide...
Read full review of Domino's Pizza and 2 commentsno toppings on pizza
On January 3, 2010, we ordered the $5.55 deal from "Domino's Pizza". We ordered an Italian Sausage Pizza, and 2 Pasta Bowls (Mac N Cheese & Chicken Alfredo). First of all, the pasta bowls were incredibly small, and barely had any pasta. We've ordered pasta bowls before, and the very first time, they were the correct size, and fixed perfectly. When ordering...
Read full review of Domino's Pizzarip off when charging credit card
After ordering Pizza, it took 40 minutes to deliver, when the driver came he did not want to go knocking on my door, after having my kids outside waiting under the rain at night for ten minutes I called the store, a clerk named Sandra told me that the driver did not want to go because he was robbed by me!!! I went outside to ask the driver and he was an old...
Read full review of Domino's Pizza and 2 commentsDomino's Pizza Reviews 0
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About Domino's Pizza
The company's menu features a wide variety of pizzas, including classic favorites like pepperoni and cheese, as well as unique specialty pizzas like the Philly Cheese Steak and the Wisconsin 6 Cheese. In addition to pizza, Domino's also offers a variety of sides, desserts, and drinks.
One of the things that sets Domino's Pizza apart from other pizza chains is its commitment to technology. The company has developed a number of innovative tools and platforms to make ordering pizza as easy and convenient as possible. For example, customers can order pizza through the Domino's website or mobile app, and track their order in real-time using the company's GPS tracking system.
Domino's Pizza also offers a number of unique delivery options, including its famous "30 minutes or less" guarantee. If a customer's pizza is not delivered within 30 minutes of placing the order, they receive a free pizza voucher for their next order.
Overall, Domino's Pizza is a popular and well-respected pizza chain that has built a loyal following of customers around the world. With its delicious pizza, fast delivery, and innovative technology, it's easy to see why so many people choose Domino's for their pizza needs.
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Overview of Domino's Pizza complaint handling
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Domino's Pizza Contacts
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Domino's Pizza emailscustomercareteam@dominos.com100%Confidence score: 100%Support
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Domino's Pizza address2107 Macarthur Dr, Orange, Indiana, 77630, United States
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