DoorFront Direct
Reviews and Complaints

Every single time that my magasines get delivered by your service ALL of them are thrown in the front yard grass and then get ruined with the sprinkles system. NONE of any of the magasines I get from your driver are readable. I AM NOT HAPPY. There is now way for me to read any of them and they are so wet that i can't even open them as they rip. I am going to be letting all of the magasines know that so they decide to no longer use you as a delivery service.

Please get back in touch with me ASAP.

Thank you,

Nathalie Kobel
[protected]

I live in a residential neighborhood in Palm Harbor, FL. This is a ridiculous so called "service". All they do is throw the magazine out a car on the driveway where it gets wet despite being double wrapped in plastic (I strongly oppose the use of unnecessary plastic materials). And I have a big covered porch in front of my entry way. All I want is my magazine in my mailbox with the traditional postal service. I have to go there anyway. I already wrote several complaints to the magazine publisher and doorfront direct, but now change yet. I will let my subscription expire.

This was in my front yard near the street. I have no sidewalk on my side and my rural style mailbox is up against the front porch which is about 8 feet from the street. I do NOT want my magazines thrown on the front yard.

With the magazine is a postcard notice about Doorfront Direct saying "your publisher has refreshed the way you'll receive some of your materials" and "Doorfront Direct saves you time since you don't have to walk out to your mailbox".

So instead I now have to walk past my front steps, past my mailbox to the front yard close to the street to pick up my magazine off the ground. THIS is terrible service!

Harpers Bazaar & Elle 2 year paid subscription for 2019. I have yet to receive my September issue of Bazaar! Customer Service stated that the September issue of
Bazaar was mailed out September 1, 2019. Today is September 18, 2019! Also when contacting customer service for the third time, staff was very rude and hard to understand how complaint could be resolved. English was very broken and hard to understand.!

Some of my magazine subscriptions were no longer coming via USPS, but had been dumped in my driveway by the carrier of The Denver Post newspaper at times I was out of town and the deliveries were exposed to rain for multiple days. I reached out to the Denver Post to get replacements for those soaked and unreadable delivered, but never received any. Previously I had already cancelled my Denver Post subscription due to unreliable carrier situations. I have now cancelled/not renewed all those magazine subscriptions that were switched from USPS to DoorFront Direct. In the future I will make sure to ONLY subscribe to magazines that will be delivered via USPS.

We just got back in town and drive up to our home and wonder why there was a magazine in the middle of our driveway. My husband was driving and I got out of the car to pick up the magazine, so as not to run over it. Much to my surprise I see a notice
indicating that this is a new way of receiving our magazines.. We are Senior citizens and do not need the additional stress of having to contact someone else when we will be away. We prefer to have all our deliveries made through the Post Office, where we can pick up all of our mail at our convenience. Please remove us from this service, if that is not possible, we will have to cancel the magazines that are scheduled for delivery through your service.

I have not received my Vogue subscription in 3 months . I did not receive my September issue of Bazaar. I have called both customer service numbers to find out what was going on since my subscriptions were current and paid for automatically each year. Imagine my surprise when I was told that a new service called "Front Door Direct". Unbelievable. How embarrassing for this company. Looking into canceling subscriptions since I don't get them anyway.

This complaint is regarding a magazine subscription delivery or, more accurately, non-deliverey. A friend kindly gave me a subscription to Food Network Magazine which had always been delivered via USPS. After the subscription renewal, the magazine was no longer delivered by postal service but, rather, tossed onto my driveway. I say THE magazine because there was but the one; no further issues were delivered. Today I received an email from this outfit with no explanation except for "Please exclude the address below." followed by my address. This wouldn't be bad enough except the email was directed to me with 7 people I don't know cc'd. What kind of irresponsibly is that? I don't know who these people are but if this is how they operate, they might want to consider reorganizing to a professional business model.

When I called the publisher of Architectural Digest to inform them I haven't received an issue In months, they told me I was on Doorfront Delivery. I haven't received an issue of Architectural Digest since they switched me to Doorfront Delivery. This company is a fraud. When I went to lodge a complaint I got an error message. If publishers want to lose subscribers, then this is the way to do it.

Somehow I got into this service. I received 1 hgtv magazine since last spring. I have every issue from the very beginning and now I don't get any of them. I am running around looking for them at the grocery store or the drug store which is silly because I have a paid subscription. I can only assume someone has all my missing issues, or they are in the trash somewhere. Run from this service! Dates missing... march 2019, april 2019, may 2019, June 2019, july 2019, August 2019, September 2019, October 2019... acct# hgt0902987841/3. I would like to be removed from this "service" immediately, and sent replacements for the months listed.

As all the other complaints state. My food network magazine arrived today at the end of my sidewalk by their road. My mailbox is on my front porch right by my door. If your company is called front door direct then shouldn't we receive our product at our front door! If this is the service my publisher is paying for they are being ripped off and so am I. Who is going to replace the magazines that are destroyed by the weather? And will it be done in a timely manner? Magazine subscriptions are not cheap and if this is the service that I will be receiving then I will not renew and will cancel future shipments for a refund!

When you first started delivering my magazine. It was put on the front porch.
Now it comes on the driveway, closest to the sidewalk.
It seems to me it was better to get it in the mail on the porch in my mail box.
I think people should write to the magazine itself to complain.
Then, maybe it will go back to coming in the mail. Probably cheaper too.
This service isn't making it easier for us. We have to hunt for our magazine.
Why is it not put on the porch?
Also, someone can walk by and steal it from the driveway.
Changes have to be made. I will tell food network I won't order anymore.
I thought this was designed to make it more convenient for us, the consumer.
And, what about when it starts the rain season. We have to run out to get it.?
I want it in with my mail. I will write to magazines.

My magazines used to come to me in my mailbox, completely protected from the elements. They are now tossed in my front yard, end of my driveway, even in my neighbor's yard. I found my September issue of Harper's Bazaar on the rocks between my neighbor's house and mine. I have no idea how long it has been there, but it is completely trashed and useless. It is completely falling apart and unreadable. Can I cancel this service? I never signed up for it. Please just put them in my mailbox!

I, Niurka Cleveland, am not receiving my Hearst Magazines since company switched from USPS to FrontDoorDirect. I request to return to USPS service.

Last issue I received of Elle Decor 6/2019
Last issue I received of The Oprah Magazine 5/2019
Last issue I received of House Beautiful 5/2019

I have called Hearst Magazine several times about this problem. I was finally enlightened by a supervisor that the common thread seems to be the change from USPS to FrontDoorDirect. I am very dissatisfied with FrontDoorDirect and would request to return to USPS in my mailbox. Thank You.

I can be contacted at [protected]

Please stop this useless - actually, detrimental - magazine delivery service.
We live in Florida. It rains every day. Unexpectedly at times. Throwing the magazine out the car window hoping it lands somewhere within property lines isn't "door front direct" delivery in my opinion - and NOT what I signed up for when subscribing to various paper publications.
I have a mailbox on the wall of my house for a good reason. Please place my magazines in it.

SPASCO HDSP0230 [protected]
#ALL0432846434/7# AGAC JUL 21

My favorite magazine arrived today sopping wet, in spite of the plastic cover. It is unreadable and I don't want this service when my mailbox is literally a few feet from my door and provides essential protection during inclement weather. This is a service I simply do NOT want. I very much like the magazines I continue to subscribe to and am so unhappy that I cannot read this issue of COUNTRY LIVING. What a waste!

On 09/03/19, my husband found my Country Living Magazine at thhe end of our driveway near our mailbox. The magazine drench from the morning rain even though it was packaged in a plastic bag. Please deliver my magazines to my mailbox or else I will cancel my subscriptions. The winter is coming and I don't need to find my magazines next March after the snow melts.

The magazine was at the bottom of my driveway next to my mailbox in a stream of water. Since the wrapper was torn, the magazine was soaked. I did not ask for this service and would prefer mailbox delivery if whoever is bringing it cannot get to my door. The magazine is ruined. Your service is terrible. Please stop this service if you can't do it correctly.

The magazine was sitting at the end of my driveway, right next to the mailbox. It was raining. So the magazine was partially wet and it would have been better being in the mailbox!

I did not ask for this service.
I am happy with my magazines being delivered to my mailbox. I do not want Doorfront Direct. Please cancel this service.
Thank you,
Lisa D. Carril

I was surprised this morning to see my Country Living magazine delivered with the morning newspaper. Unfortunately, despite the magazine packaging and an additional plastic bag containing both magazine and newspaper, due to heavy rain the magazine was drenched, soggy and falling apart. I live in a rural area where newspapers are typically left at the bottom of the driveway. If my magazine had been delivered to my mail box by the US Postal service, it would still by dry.

9/2/2019
Lorraine Krisanits
11 Hemlock Road
Columbia NJ 07832
lorraine.[protected]@gmail.com