DoorFront Direct
Reviews and Complaints

I don't understand your business. instead of putting it in my mailbox which is the most convenient, you throw it on he side walk in the rain on the front of my driveway. Now my magazine gets wet and I have to walk all the way down the driveway to get it. Even if it where to go on my doorstep I would still have to bend down to get it off the ground. [ NOT convenient ] So again, I dont understand what part of it being on the ground is better than being in my mailbox.

Please explain to me in detail. I dont want an automated [censored] response.
Thank you
Glenn Baker

food network magazine as well as others

5/4/20 received a soaked wet magazine, unreadable, don't want anymore😷cancel unacceptable, lousey serviceHGTVI explained and also am including a photo of unreadable material thrown in my driveway, why would anyone want to pay for things they can't even read after hanging up in sun to try And save, forget it.

Today I picked up my copies of Elle and Women's Health both in one ripped bag and soak and wet.
To call their service Doorfront Direct is a joke. The magazines are always at the foot of my driveway. Should change their service name to Driveway Direct

As I wrote in my complaint letter to the deliverer: "What a great concept, you save the magazine companies money and waste mine." This service is crap.
I was very happy getting my magazines in my mailbox.

Just received my first Issue of Veranda after signing on. It was wet, because the bag was open and on the sidewalk in the front of my apartment building. No porch in the building. Raining, and it was wet, probably would have been stolen if not for the rain. If I had known this was their delivery option, I would have not signed up for it. Ridiculous, especially in a large city like Chicago, which is why I had to cancel my Tribune subscription, because people STEAL this kind of thing. Go through USPS, they can use the business.

I have complained to both the publishers of both magazines: the Hearst corporation, as well as to the door front direct local service directly.in response, I got one VOGUE magazine that was two months old & never received any further magazines after the one delivery. Is there anyway to get my magazines delivered through the post office? At least they get it right!

Received several magazines and they WERE NOT on my doorstep. They freakin threw them on the ground in the rain at my mailbox. You call that door direct. Shame on you. The person who delivered to 118 Wagon Trail Mooresville Indiana 46158 needs to be reprimanded or fired. This needs to be fixed before my next set get thrown somewhere where they can be stolen. Nice and wet even in plastic.

I don't want this magazine delivery any longer. I live in an apartment complex and magazines are left at front door outside soaking wet even though wrapped in plastic and under snow this is not acceptable. It was fine in my mailbox no problems now this.Just cancel this sucks. I use to order alot of magazines but not now this is ridiculous. We should have had a choice to cancel if we didn't want this inconvenient service.

Ok.. Great concept; doorfront direct, providing the magazine actually makes it at least close to the doorfront. C'mon guys... Twice, twice, i'm fishing my food network magazine from the street side of my neighbors property. At least it hasn't rained yet... Can we at least get it c l o s e to my front door or garage door even? I saw the magazines lying on the grass next door and something told me to check out what I thought was her garbage blown from a trash can... Hmmmm... My magazine?
I'm assuming this is the client number...#fnm2268036171/6#

I received a delivery by DoorFrontDirect delivery service of my subscription for the May issue of Food Network Magazine totally water damaged. The magazine, in sealed plastic wrap, was left lying in a puddle of water in my driveway, no less than 4 feet from the entry door. There is a personal mail delivery slot adjacent to this door, and a protected delivery basket just inside the storm door of the entry. This magazine is still sealed inside the plastic wrapper but is mostly a disintegrating mass of mush.
This is a paid subscription for the regular delivery of Food Network Magazine, and I hopefully expect this to be replace with a new copy.
I will also contact the publisher and attempt to notify DoorFrontDirect requesting new replacement of this May issue Food Network Magazine.

This company is definitely not door front. They randomly throw somewhere around my driveway and I sometimes don't notice for days and then be then my magazines are ruined. I will be contacting my subscription services directly to cancel. What a horrible service. Should be named Ruineddirect. If they would actually deliver to your front door then this would be a great service.

My hgtv magazine was delivered yesterday, sunday, thrown at the end of my driveway in the rain, so my issue is ruined. Door front direct means deliveded to the front door where it's dry and I would find it.
Since we didn't go outside yesterday who would know it was there.
This is the 2nd issue that was thrown to the end of my driveway, at least last time it wasn't raining, just chewed up.
This is not a good service at all.

A solution in search of a problem. Magazine left at the end of my driveway which means it's about the same number of steps as to my mailbox. P. Us I have to bend over to pick it up. This could be a real issue for handicapped individuals. The fact it's not in my mailbox heightens the possibility of theft. Also runs the risk that I might not see it at all, should it be off to the side or under a vehicle. I almost tossed it as unsolicited advertising.

My last issue of Women's Health was left on the driveway, near the road. It was in a bag, but was banged up. I may have driven over it - I don't know how long it was there.

This is not convenient - the drop point was about 10 feet from the mailbox, and over 100 feet from my door. If the magazine was in the mailbox, it would have been in better shape.

How can I revert back to mailbox delivery?

Just like it states on their description, they save me the hassle of walking all the way to my mailbox... by throwing it by my fence along the sidewalk 100ft from my door. Wow, such service!

PLUS, I know that their magazine wrapping and logo are biodegradable, because most of the time the entire magazine is soaked with rainwater and unreadable. What a deal!

Disabled family here in our mailbox is on our porch and the person throws it in the driveway to where it's not even visible I don't even know it's there plus it's just destroyed if somebody runs over or something what good is this delivery service if you can't bring it to my door? The person literally drives down the road and just throws it it's on my driveway and people steal it. Today I happened to see it which was fortunate and I went and picked it up but I have to walk past my mailbox past my car all the way to the end of the driveway at the curb what good is the service if you are not delivering my mail or my magazines we have a delivery exception at our house to where the magazines and mail and I'll come to our house because of disability and y'all make me have to do extra work.

On my porch was the April 2020 issue of Food Network magazine. In was "encased" in plastic. The plastic was not waterproof. In fact it acted like a case for the magazine to absorb the water. The magazine is totally unreadable as it is mass of paper fibers all stuck together. I tried on their website to make a complaint. When I went to submit it it a bunch of error messages popped up. Two re-submissions and the same results. I know that this is suppose to be an easier way to deliver but for me it is not. I have sever arthritis and have a hard time bending down. The mail box is more than adequate it meet the needs of magazine delivery.
As for photos, I have some but you can't see the water damage well.
My magazine delivery numbers may or may not be, it does not say on the label what these numbers are:
4 V60638D1-[protected]
#FNM1506111200/5# 00012 MAY21

03/17/2020
My magazines (Oprah and Food Network)are being left at the end of my driveway, not at my doorstep. I would prefer my mailbox. Your reviews are terrible so I am clearly not alone. This happens each month.

There are a bunch of numbers on this postcard so I have no idea which would be my client number.

Warner
622 Tanana Fall Dr
Ruskin, FL 33570

Stop throwing my magazine all over the place in my yard

I have called and emailed various times trying to get my magazine and it was never delivered. I even spoke to a representative at Doorfront Direct who told me they would send me some back issues and those never even got delivered. This is the worst delivery company ever. DO NOT USE this company. I want all of my missing issues or my money back please. thank you

Doorfront direct has only delivered my monthly magazine four times in a year and a half. I've complained several times with no response and still no delivery in months. They are a horrible service and I see nothing but complaints regarding them. The company doesn't return emails and there is no way to call and speak to anyone. They appear to be a fraudulent company or at the very least an extremely inept delivery service.