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DoorFront Direct

DoorFront Direct review: hgtv magazine 97

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12:03 pm EDT
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Even though I live in Southern California mornings are still damp here. I go outside this morning to find my HGTV Magazine lying at the end of my driveway. It's in a plastic sleeve but the magazine is wet. And if this is to save me steps, it was lying 4 feet from my mailbox. And not nearer the house. What's wrong with the dry mailbox it was always delivered to?

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May 16, 2019 6:41 am EDT
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Dear Readers,
We'd be happy to replace your wet magazine and resolve any service issues you have.
Please feel free to contact us at www.doorfrontdirect.com.
Thank you!
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

97 comments
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fjcard
US
Oct 28, 2019 3:21 am EDT

magazine was thrown on my driveway not put in my mailbox. doorfront direct needs to put it in the mailbox or as the name suggest leave it at the front door. if this contues i will cancel my subscription .

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rp1917
US
Nov 02, 2019 9:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The two magazines were not delivered to my front door but thrown in my driveway. Also during a heavy rain. Even though they were enclosed in plastic they were soaking wet from the rain.

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Anthony m. Pallotta
US
Nov 02, 2019 9:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I do not want the magazine dropped in my driveway it's just as far as my mailbox if you can't place it in my mail then drop the subscription .if I happen to be away which is a lot I don't want the magazine in my driveway period. I did not want DOORFRONT direct. whoever comes up with these crazy ideas should contact the consumer

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need new service
US
Nov 04, 2019 8:32 pm EST

Once my magazine was delivered to my front door. The second time it was placed on top of my mailbox. Today it was thrown at the bottom of the driveway. It was soaked through the magazine and the front cover was ruined. I can't even read it! So disappointed!

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dboot9
US
Nov 18, 2019 2:51 am EST

This service is suppose to deliver the product to your doorstep, not the middle of our driveway/road. I never asked for this service, I want my old service back, put the magazine back in the mailbox.

found the magazine on the road on 11/11/2019

Very poor.

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Judithia
US
Nov 18, 2019 4:15 am EST

I am finding my magazines in the yard and on the driveway, NOT on my doorstep. I was given no choice in this change of delivery. I don't like it at all and i will be contacting Elle to cancel my subscription.

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Sandra Busch
US
Nov 24, 2019 11:44 pm EST

I should be getting, reminise mag., good housekeeping, country living, womans day. Also consumers digest.

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Rochelle Cordova
US
Dec 04, 2019 12:43 pm EST

I've not received my Bon Appetit magazine since June 2019! I called twice to complain and just today was told I was set up for Doorfront Direct delivery. What?! My mailbox is direct in to my home! (I have a 1930's era home) so not only is it ridiculous not to receive it with my mail, I haven't even received the magazine. Bon Appetit removed me from doorfront delivery so I 'should' receive the magazine now..

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Marie Kotlowski
US
Dec 17, 2019 3:05 pm EST

I want to discontinue my magazines because I was bullied into them when I said I don't want them. I Have Glaucoma and can't see the print.I was told I was put in a contest.Please remove me as soon as possible. I had help type this.I am broke on Disability Mariekotlowski1@gmail.com Marie Kotlowski l 314 Friendship Gardens Howell, N.j.07731

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Manny Pinarreta
US
Dec 19, 2019 1:41 am EST

I received my latest GQ issue through your service, however it was left on the driveway where it was snowed on. I didn't find it until 2 days later and it was soaked through the plastic wrap.

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Nancy Negohosian
US
Jan 01, 2020 6:03 am EST

I received the December issue on December 23, 2019. It was all crumpled up. Shouldn't it have been delivered in November? I find this method of magazine delivery to be inadequate. In the past I have had the wrong magazine delivered to me and I just drove it to the correct address.

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Edie Hinson
US
Jan 08, 2020 12:13 am EST

My name is Edie Hinson. My address is 1426 Fairmont Street Clearwater, Florida 337554. my January 2020 O Magazine was left on the ground in front of my mailbox. It was suppose to be on my doorstep not in the road by the mailbox. Please make sure it is left on my door step in the future. Have a good New Year.

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Sterling Parker
US
Jan 18, 2020 1:59 pm EST

I found my magazine dropped this morning at the end of my driveway. It was soaked overnight by my sprinkler system and rain. This is not a great and bright idea since I live in Florida. No issues when delivered to my mailbox - I want my magazine back in my mailbox or cancel my subscription! Sterling Parker 8024 Rio Bella Pl., Bradenton, FL.

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JIMME011
US
Jan 27, 2020 2:43 am EST
Verified customer This complaint was posted by a verified customer. Learn more

The DoorDirect delivery has threw my oprah magazine on the sidewalk in water twice now. The maazine was no good so had to throw it away. I understood that it was to be delivered in the doorfront. I would love to have it delivered back to my mailbox, that way it will not be soaked with water on the sidewalk.

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Janet Walkup
US
Feb 01, 2020 8:37 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Magazine was thrown through the gate (which was unlocked) onto the sidewalk & RAIN drenched it. I am still trying to dry it out!

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Janeen Franz
US
Feb 01, 2020 12:52 pm EST

I received the latest issue of Architectural Digest this morning. Unfortunately there was rain and my magazine is wet even in the plastic cover. I suggest magazines should not be delivered in the rain and thrown on the wet grass.

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Joanne Kost
US
Feb 02, 2020 4:37 am EST

My acct# 567516 it has been 5 months since i have received a magazine and i have a subscription till 2021 i have contacted the magazine and they said to write you i have had this subscription for years and never had a problem before and i have not moved

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paul frederick
US
Feb 05, 2020 1:19 pm EST

call me [protected]

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Joan Whelan
US
Feb 18, 2020 3:55 pm EST

First complaint 1/31/20. Still have not received 2 magazines. no magazines since Thanksgiving. We were given no notice that magazines would no longer be delivered by mail.

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Robert Cordelli
US
May 13, 2020 8:31 pm EDT

Do not leave on my driveway because of poor weather or
theif.
I've gotten ruint magazine that were so bad that I couldn't dry them
out to read because of rain and poorly sealed plastic covers.
I'm just out these issues and saddly miss them. I won't go out and buy a new issues.
Cecelia Cordelli

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Dawnielle Richmond
US
May 13, 2020 9:43 pm EDT

I receive Elle Decor and Women's Health from your service and NEVER receive it on my doorstep as stated. It is delivered open, on the sidewalk rain or shine. Please discontinue this service and deliver my magazines through regular mail so they can arrive undamaged.
Dawnielle Richmond

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copperpot
US
Jun 17, 2020 10:54 am EDT

I don't know which talking head at Foodnetwork Magazine decided to change my delivery from the US Postal Service to Doorfront Direct. I am missing several 2019 issues and all of the 2020 issues. Nothing has ever been delivered to my address on the porch, driveway, street or gutter. What a poor excuse for a delivery company.

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Debra Applegate
US
Aug 19, 2020 6:51 pm EDT

I too am sick of paying good money for magazines to be received soaking wet and tossed underneath the car, not anywhere close to my front door or mailbox. I don’t even find them until after the car is moved, sometimes a couple of days. Please deliver my magazines through USPS to my mailbox and not through this lousy service.

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Zmann
US
Jul 31, 2022 11:18 pm EDT

I have a mailbox and a front door, but these slouches deliver the catalog in the middle of the driveway over 50 feet from the door and 200 feet from the mailbox , great way to advertise that someone is not home, and it is trashy

Apache Junction AZ

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Carmen Woods Vedder
US
Aug 02, 2022 5:48 pm EDT

I did not order this magazine plz dont charge me & cancel this ASAP..thanks

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Christeen Owensby
US
Sep 03, 2022 2:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I received my magazine two of them in the middle of me driveway. Had to stop in the street get out pick them up before I could pull into the driveway. If you can not get out and put them on my porch I want to opt out of your service.

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Carol havens
Pascagoula, US
Sep 04, 2022 6:09 am EDT

August 20 2022 Magazine was delivered to my neighbors driveway It was very close to the street and had been run over several times.

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Fiveer gigboast
US
Sep 14, 2022 10:24 am EDT

hair transplant

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Elaine Hartwick
Clinton Townhsip, US
Sep 28, 2022 6:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Received my October magazine on September 16th in my mailbox.

When I went into my back yard I found the September magazine between my neighbors house and mine on September 18th covered with a damp cover and laying in the grass. Sure isn't Doorfront Direct.

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Denny Dodson
US
Oct 10, 2022 8:53 pm EDT

They did not deliver it to my front door. I found it in my side driveway by the back tire of my car

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Nora Sokolowski
Sun City, US
Nov 12, 2022 12:13 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I never ordered this magazine nor do I want it. Please stop delivering it. I do not remember when I started receiving this. There are two different sets of numbers on the label. [protected] AZ [protected], #ELM2037594278/6#. I have no idea what these refer to.

Thank You.

Nora Sokolowski

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James Clore
STAFFORD, US
Nov 22, 2022 9:20 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Magazine left at end of driveway approximately 300 feet from door step which is the service you claim to provide.

Delivery 11-15-2022

Label:

7 554A824m

HGT2385835661/5# 00007

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George Latimore
US
Feb 11, 2023 5:03 am EST

I received a magazine today. I was the November Thanksgiving edition. It was only 2 months late.

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Glenda McCarter
US
Feb 25, 2023 6:43 pm EST

I started getting unrequested magazines delivered to my front door this week (2/13 and 2/17). It is impossible to reach these scammers via phone and the complaint form on the site is bogus. Anyway I am not giving the people any money for something I have not requested

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juli kwakenat
Milwaukee, WI 53213, USA, US
Mar 11, 2023 7:11 am EST
Verified customer This complaint was posted by a verified customer. Learn more

totally wet and unusable magazine. not the first time. fnm1426094783/2# 00006 3/a23, [protected] mj [protected] [protected]

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Doretta Bishop
US
Mar 14, 2023 9:47 pm EDT

My magazines do not go on my step or near the door. They are thrown on the driveway or near the street where sometime they are taken. Don’t like door direct. I’m a senior on a cane who doesn’t go to the door often There has got to be another way.

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Frances A Savitski
The Villages, US
Mar 18, 2023 6:08 am EDT

I never requested Door Front Direct to deliver my magazines. These need to be sent to me via the United States Postal Service. Do Not deliver to 1338 Camero Drive, The Villages, FL 32158. There are times that no one is there to receive the magazines from your service.

Frances A. Savitski

1338 Camero Drive

The Villages, Florida 32159

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Christine Cavalier-Paul
North Port, US
May 13, 2023 10:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

My magazine was thrown on the roadside nowhere near my driveway at 1868 Argonne Ct. . It was down the street barely visible from my home. See pictures.

It was also soaking wet. Unacceptable.

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Eric Wendling
Glendora, US
Jul 11, 2023 9:10 am EDT

My magazine is delivered NOT to my door front but to my driveway, driveway approach or sidewalk where it gets driven over walked on and stolen. I am very unhappy with this service. Latest issue occurred on July 4 2023 in the afternoon. Please do something to fix it!

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Doirfrontdirect
Lynchburg, US
Aug 08, 2023 3:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Door front delivery I thought would be in front of front door. Mine is thrown in the driveway! Hgtv magazine. It’s NOT front door delivery if it’s thrown in your driveway!

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    Nov 19, 2024