Dubai Airports / Dubai International Airport
Reviews and Complaints

I got no response from Sixt company to my email to them for this big big issue I had

Date: March 17, 2020 at 8:21:12 AM GMT+4
To: Sixt Customer Relations
Subject: Re: Checkout 77359DXBP

I just returned the car at DXB airport on March 17th 2020

The embloyee who takes care of the return was not sitting inside he was busy on his phone for very long time, I had my flight delayed and rebooked because of him

He said bad words to my wife including the word [censored] while we were trying to tell him we have a flight and he was fighting with her where I need it to interfere and put a limit for this guy

I request full refund of this rental and deposit performed right away and this person should be investigated and fired.

A manager needs to respond to my email ASAP

my email is [protected]@hotmail.com
phone: [protected]

Thanks
Ahmed Alaqeel

To whom it may concern,
It's all [censored] to whom it may concern because we know all actions and complaints will not b taken against their own citizens even though if they r wrong. Sunday 9th Feb 2020 around 2:30 am the (Local) lady spoke to me as we r their servants she treated me as a slave she thought I am working in her home as Gardner or a cleaner and when I spoke to her in English even after that her attitude didn't go down, I mean like did I take a loan from U? Nope! I paid u to sit there n do my work. My last visit to Dubai terminal 2 Allah hu akbar it was a night mare for us. I was literally pissed of and spoke to the police security (Local) but as usual they misguided me to protect his citizen by saying oh the manager isn't available and their shift is in the morning lmao joke of the year. I told him in face if I had a different passport which shows from a strong country or if my clothings were different the local lady would say hadhreen hadhreen, what a double standard. God never ever send foreigners to terminal 2 Allah hu akbar. No compliant will b heard that's impossible don't just waste ur time and never deal with these staff, just go to the E-Gate if accidentally u get to terminal 2. What a horrible staff Allah hu akbar. I am not afraid call me where ever u want me to come and discuss about it and then I will show that ignorant lady what kind of attitude I keep. She is a racist and I can give her a hard time. No peace

Dubai airport pick up on arrival is a rip off. There is no place to pick up a passenger unless you pay. Is this some sort of blackmailing or a cheap way to make money on account of tarnishing Dubai's reputation.
Who is making money out of this. Nowhere in the world airports extract money from people just fir quick drop off or puck up. It is complete harassment of the authorities.
Either you enter parking and pay 30 dhs, or enter in one lane for valet... Which should have been pick up lane, or if pick from bus stop than traffic police vulture slap you with a 500 dhs fine.
So seeing this authorities wanted to blackmail the people and make a quick buck. Shame on Dubai airport authorities for their cheap tactics. Also if you make a mistake to enter in the parking or valet lane.. You can't back out... The old camel and cat story.

Dear Sir/Madam
Many times I am travelling UAE to India. And On 27th September also I travelled to India Through Spice Jet airlines. I am Usually travelling Through Air India or Spice Jet Flights. Whenever I am Taking My Hand Luggage (Cabin Luggage) These airlines allows 7 kg. But Apart from 7 kg these Two Airlines are not allowing any Duty free Items to carry for any passengers. Every time I am travelling, so many passengers are fighting when boarding because of not allowing duty free Items to carry. When boarding The airline staff will come with the weighing scale and they are not allowing even 50 grams extra weight. If we cannot carry duty free Items Then there is no Point of having Duty free store in Airport. Everyday there are thousands of passengers are travelling with these flights but they cannot carry duty free items. So Duty free stores will face millions of loss everyday and this will effect UAE economy. So I want to Know is this rule implemented from UAE Airport authority or From the airlines company itself. If this rule is from Airline company then I am kindly requesting you Please solve this issue and allow the passengers to carry atleast 2 kg extra items from Duty free in airport and do the needful
Thanking you
Yours Faithfully
Lloyd

Our stay was in dubai almost 11 day. We stayed in dubai and we spent thousands of dollars in this country we came all the way from America to explore Dubai. On our day back to the America flight after receiving our boarding passes me my wife and my 3 years old kid. When we reached to the immigration desk the immigration lady asked me our boarding passes and passports. My passports and boarding passes were in my handbag. Meanwhile I grabbed our passports and boarding passes to give it to her. She started yelling at me with a very bad attitude and in rude words she said ( u r wasting my time u should have your passports and boarding passes in your hand before u come to me) I said ( I'm sorry) and I gave her our boarding passes and passports. She yell at me again in rude attitude ( (dont give me your passports and boarding passes at once (give me one by one) I again said sorry and handled her one by one. She makes me feel so embarrassing in front of other people she humiliate me and my family. I will never go the dubai again if this kind of lady immigration will be there. She was sooo abusive and rude and she has no dignity. Tell her to alpogize me and my family

We are a family of 5.Me my wife and 3 kids, sons 14 & 12 and 6daughterCheck in with a filipina who said she will make it sure my wife and 6yr old daughter will sit together well they were separated at premium economy. And this other filipina said we would all end up in economy but did end up in premium except me I was seated at the back of economy. I think these filipinas just wanted to be bribed.I'm a filipino myself and my wife though we are holding german passes.

They airport security gave the worst nightmare of my sisters life. They told her to undress completely right before boarding last security check. She kept asking the reason but they did not spoke a word. What are those metal directors are for? And if they really wanted to check they could have atleast given a valid reason to the innocent young Girl. I need an immediate response to my issue.

My name is janardhan reddy buggana from INDIA. On 28th Aug and 29th Aug 2019, I travelled from arlanda (arn) to chennaiI (maa) via Dubai International airport (DXB) in Emirates flights (EK153 and EK543). I lost my wallet at check in buggage or may be at gate A17 in dubai international airport but am unable to think. requesting kindly check my wallet (Company : hornbull (brown) color having cash 1200 (inr) and 100 (sek) along with Indian Driving License, icici travel card and debit cards. Please help me in finding the wallet. I lodged a complaint at chennai.

On 25th august 11.30 pm Boarding staff in area 1 Flight Dubai Baku on Azerbaijan airway in force me to make the return observation once more in spite I have return reservation or the refuse to boarding me and my 4 members family on the plan I have Baku Dubai reservation J2/E4X20 on Azerbaijan airway and the return on Fly Dubai Reservation Number 1ARY20 when the staff check on Azerbaijan airways it shows one ways because the return is on fly Dubai airways, they said you can not go one ways you have to make return reservation to allow you boarding and in the Azerbaijan airway system shows going only because come is in other airways so normal will not show return in Azerbaijan airways system
I was obliged to buy another ticket for 4 persons with 1500 US$ Booking reference YFWIMG fly Dubai only because they were not competent enough and do mistakes
I am here willing to raise compensation of my loss due to your badly managing staff to my case
Looking forward to hearing from you
Regards
Prof Dr Hamed Yahya Hussein
[protected]

I am asking Dubai airport to compensate me

Passenger, Hilda Borges was travelling from Pune to Dubai Flight IX 211 on the 18th of August 2019.
One of the pouches shown in the photograph was left half open after money and locks were stolen, from the same baggage eatables were missing left with only two big packets of biscuits and a small packet of biscuit.
The baggage came on the conveyer belt only at 6:10 pm, one was mishandled and the other with the things missing. This is the first time in 30 years that I have been travelling from Dubai to Pune and back, did I experience something like this.
Appreciate if the authorities take time to supervise while the baggage is put on the conveyer belt.

To whom it may concerns,

I would like to report Dubai international airport terminal 2 staff working attitude and behavior terribly rude and unprofessional.

As I followed the queue and instruction, I was being treated with unwelcome manner!
My passport was confiscated and was threatened to board!

1. Does airport officer granted to keep passenger Passport in his pocket?
2. Does Granted airport officer to be thrown out form the flight when passenger following rules and instruction?

Incident details
Flight : TZ0713
Date : 31st July 2019
Time : 00:40
Officer no. :2841642
Officer name : ahmd hamad adbelmenim

I strong condemn this incident and request terminal security to review the video footage!
I Request an enquiries and official investigation to be carry out.

Jeffery
[protected]@yahoo.com

Dear,

Today I was picking up a guest at Dubai airport terminal 3 and pulled my car for valet parking and produced my credit card.

It was unfortunate that my credit card had expired and I had not noticed it. The person told me about the expired card and I was about to leave but my guest arrived and sat in the car.

Though I was not more than 2 minutes at the valet they asked me to pay the charge. I was shocked and tried to reason out with the person named Nirmal. By then another staff named Issam came forward and communicated very impolitely which was not required.

Though I am not happy about paying the charge, but this complaint is more about the customer experience provided. We expect the staff to be trained with basic of communication and customer service.

Dubai airport is one of the best airports worldwide and I am sorry to say that staff like them are letting the reputation down.

Hope there is some action taken so that other customers do not suffer.
Appreciate if someone contacts me or writes to me on the details provided below.

Regards,
Melvile

I was travelling on SpiceJet flight from Dubai to Pune. At the boarding Gate the hand baggage was weighed including duty free bags, which is unusual. For duty free shipping I was charged 60 AED per kg.
No information on this especially including Duty free bags are considered as hand baggage was provided to passengers on the check in counter by ground staff or by Airport Duty free Shop staff.
The airport Duty free staff issues you Duty free items on your boarding pass and inform you on duty free allowance to various destinations.
This is the first time I have been charged for duty free shopping as hand baggage.
The airport authority should ask the airline to Post notice for the same also should inform Duty free staff to inform passengers on hand baggage allowance is including duty free.
This will be helpful to passengers avoid any confusion just before boarding the flight with no option then paying the unnecessary charges.

I was traveling in the yr of 2010 via Dubai to India. I buy 2 gold rings and a golden chain,, almost 3500euros I spend on that jewelry and I was told of 22carats all jewelry, after using 1, 2 months I stored jewelry in my trunk, few yrs later when the saw jewelry color changed little and I went to local jewelers and I found that was not gold that was 97% silver with gold plated. I was shocked but it was too late I found then reality of Dubai fraud.

I would like to complain about the staff at the airport terminal 2 dubai at the reception desk and which name adam the I dian gay who's wearing eye glasses and the lady who's wearing hijab on the cou ter 17. It is my birthday teip to baku and they told me I was not able to travel even though I have boarding pass and I checked in online cos my visa is less than 6mos. My visa is only 5mos and 4days. They told me that they will pay fines once I get to baku and they will aend me back to dubai which is all lies. My brothwr and my friend was able to catch the flight ans they talked to one filipina lady there which is her reaidence visa is only valid for 2mos bit she was able to fly and get a viaa to baku. I am wondering why a counyry for visa upon arrival needs 6mos valid residence visa. I already cancel my ticket and they told that the refund is only 200 its ok for that I u dratand but for the lies od the staff is not acceptable how come they let the 2mos visa to fly and me whicj is 5mos and 4days tbey dont give me a chance. They ahould give a chance to passenger cos where wrking hard to earn that money and to travel. Its not just for lies and one click just like that it should always have consideration

Entering Dubai while black!

On December 30th I left my comfortable home in Northern Virginia in the USA to travel to Dubai to visit some friends and also celebrate the new year dubai style. I had fallen in love with dubai during my first visit in 2018 and was overly excited to return. The timing was also perfect for I needed to go to Ghana which is 8 hrs flight away to say a farewell to my coworker who had just passed away. On Feb 4, I left dubai for Ghana for my coworker's funeral. While there I had a cold and was tested for malaria which was negative. However, I was told by a medical doctor to take malaria drugs as a precaution. It was a three day treatment and I was to finished the final dosage in Dubai. I arrived at dubai international airport terminal 3 today from Ghana at a little bit after 5am. I went through customs like everyone else and was cleared entry. I quickly rushed to duty free for some drinks and picked up my suitcases to head out. I had two suitcases and a box of food items I was asked to purchase by my friends. I checked all the items with Ghana customs to make sure I could bring them into beautiful dubai. I was cleared by Ghana customs and was issued a certificate that shows, The food items we're allowed into Dubai. Well! On my way out of the airport, I was stopped by a lady a custom officer who asked that my items be scanned. I quickly complied and my suitcases and box were scanned along with my carry-on. The customs officer monitoring the X-ray quickly said I was not allowed more to purchased more than four duty free drinks and that they will have to take the rest of my drinks. I said that was fine and that I did not know that rules exited and that I have been buying the same amount of drinks since my first visit. They asked for my receipt which I couldn't find at the moment but was able to find later. I was than told the extra drinks would have to be destroyed and I told them to go ahead and that I maybe able to get my money back from Credit card at a later time. I was told to sign a consent for the destroying the drinks. I followed the female custom officer named Fatima Ibrahim to sign the paper. She done decided to do a further check. This is when my biggest nightmare began. She checked all my suitcases for I don't know what she was looking for but I sensed it was probably for drugs. She checked and doubled checked and tripled checked. At the same time putting me through full body scans twice and calling others to come look at it. She than proceeded to asked if I was pregnant, I told her no and that I was actually on my menstrual period . This lady Fatima continued to degraded and humiliated me while others custom officers and travels watched on. She covered her nose when she opens my food items to show everyone that my food stunk. At the end I was ushered by a police officer to their immigration office and I was told to wait. I waited for over 7 hours without knowing why. I was then moved to another immigration office on the up floor of the airport. The man who accompanied me asked me while I was there and I told him I had no ideal. Finally after another 2 hours of waiting I was told I have malaria and that they can not allow my entry. I told them I did have malaria and that the drugs was given to me for prevention. I was denied entry with no accommodation. I was only given a voucher to McDonald's and cafe costa.

I had plans for Dubai. As a CEO of a health care company, I wanted to expend my company to Dubai to serve the people and to also enjoy the beautiful dubai I had fallen in love with. I had look into buying a home and making dubai my second home away from my beloved American!

I guess the people at dubai don't want me!

Day 2 of my nightmare in dubai!

I woke up this morning February 20th ready to return to Ghana since I was refused entry. I was instructed by the immigration officers to contact them at 6am for my passport and suitcases to deliver to me for the 7:30 flight to Ghana. When The hotel reception called and I spoke with them, I was than told my passport will be given to me at gate B29 and my suitcases will be put in the plane to Ghana. I'm now in Ghana and my carry-on suitcase is missing with all my valuables in it. When I tried to report it, I was told it did not have a tag and therefore cannot be traced. I'm hoping and praying my carry-on suitcase would be found for I have items in there that are indispensable.

When I arrived in Ghana, an Emirates Airline employee who had assisted me while I was living saw me and quickly run to asked while I was back so soon. I told her my ordeal. She then asked me what do I think needs to be done about the way I was treated.
I had to stop and assessed my ordeal using my critical lenses to make sure that my response would be fuel with something that would serve as deter to prevent this from happening again to another person. Based on my experience, I do think there is serious language barrier that were between me, custom officers, and the immigration officers. Some of the custom and immigration officers did speak English but I couldn't understand them and I'm pretty sure they didn't understand me either. I sensed that custom officers did not understand their role and how they should handle travelers. For instance, Fatima brought many other officers to speak with me and asked questions but they will not finished their interrogation and walked out without allowing me to speak and answer their questions. In addition, Ms. Fatima Ibrahim was offensive and rude when she held her noise after opening my suitcase filled with food items. My recommendation is that all the custom and immigration officers should undergo cultural competence training to learn how to deal with others from different backgrounds other than theirs. Dubai is an international gateway for our world today and it must make sure all that comes through their gates are treated with respect and human decency.

MsIreneO

Dear,
During my flight from Bangkok with Emirates BKK EK 0384/12, on 15th of February, there was a delay in taking off due to which I was delayed for the connecting flight in Dubai to Prague on 16th of February, DBX EK 0140/11, but made it with a group of passengers escorted by staff at the airport.

However, my bag (1 piece of checked in luggage in Bangkok) was not transported in time and upon my arrival to Prague, I was left without a bag to pick up. Bag information: DXB-B2L 0391

I filed a complaint and was promised my bag will be delivered day after the 16th of February. I explained further that my winter jacket and warm clothes are in the luggage and asked for help given that there is temperature difference Tahland-Czech Republic of 25 degrees. From Prague, I had to take a train to go home (2, 5 hours) from the main railway station but because I had no bag I was faced with rough weather and had to purchase a winter jacket on the train station not to freeze.

On top of the additional cost this situation caused for me, the bag was delivered in a very poor shape today, 17thof February. It was dirtied down and with the broken handle. This was a travel suitcase, beige colour in excellent shape, bought 3 months ago of Scandinavia brand 50x40x20 .

The shape it was delivered involves the handle on the top being ripped out and broken (picture attached). This bag is of no use to me anymore.

For this reason and due to the additional cost of buying clothes as a result of inadequate handling of my luggage at Dubai airport I wish to request a financial compensation in the amount of the new luggage of Scandinavia brand 50x40x20 in the original amount of 100 Euros and another 50 Euros for the clothes.

With regards,
Selma Porobic,
[protected]@gmail.com

Sir
We are very very sorry to state the as follow
travel date 29/01/2019
jet airways flight dubai - delhi 9w0507 29 jan 1855
We had booked 3 suitcases vide pnr zovzqa 3/15.2/15/1/15
9w210425/424/426
But when we reached at home at 4 am in delhi we were surprised to see that all the three suitcase locks were tampered/broken, and each and every items in those were searched. all shopping bags were opened.
Since there was no such valuable itmes found. it was closed nin hurry
Only few inr app 1500/= were missing.

This is very shamful act particular at one of the best airport in the world, so pl look in the matter and inform,
Contact no 91 [protected]
Mail id kuldeepmalhotra [protected]@gmail.com

Hi I'm Pradeep India citizen working in Fujairah yesterday I come to Dubai Airport terminal 1 to drop off my brother and grand mother I found some service late about older citizens means

When I drop my brother and grandma I dintnot find wheelchair near drop off point. I asked several passenger helpers Wher is the wheel chair of senior citizens (older people) they told me after check in they provide wheelchair not before soo My gramdma stuggled to walk from the gate to check in counter please provide some wheel chairs near Drop off points. Need small change otherwise all r good service. thank u.

I had checked into oman air wy610 on 21 jan, I have two hand carried bags both weighing 13.8 kg (one is 9 small cabin size bag on rollers and the other is 4.8 piggy back) the check-in service manager mr. Rajesh cs. Insisted that I can only take one bag as per airline instructions, I believed him and checked one bag. Later I checked oa web site and I found that I am entitled for two handbags each is 7 kg, if he told me I could redistributed the weight so every one is 7kg exactly. I have a disk issue on my neck and I depend on the roller bag to carry the laptop piggy back and push the two together. I had tremendous pain when I arrived at the gate since I was carrying my piggy back bag over my shoulders. I never ever faced this before and I travel from dubai airport quiet regularly.