EasyHome
Reviews and Complaints

well...I am an employee of easyhome, cannot state my name for purposes im sure you understand. I have been working at this company for about a year now...how I managed that long I do not know. But I do know one thing, some of the employees...particularly in the store I work in can be very rude to customers and maintain no customer service skills what so ever. But even the worst part about it is working for easyhome. I dont know if its the company in general or if its the manager and CRS we have in store. They belittle me, harass me, make fun of me, not just in general but also in front of customers and other employees. I tell you one thing...easyhome on not very friendly!

When I visited my family in Nebraska, I got sick and had to stay longer than expected. I called easyhome to explain that when I returned home I would pay my payment that was behind. They are rude, and one thing that they should not do is harasss my references by going to their homes sitting down talking to them. My references have nothing to do with my purchase from easyhome. I talked with one of the men that worked there and he told me that he wasn't going to accept anymore payments from me. In turn, he took me off the computer that generated a letter to me that said that I have a $25.99 credit which I can use towards a new purchase. (What I purchased originally was two sets of mattresses. One set I have had over a year, the other set I have had about six months.)

What I am concerned about is when you give references, they're suppose to contact them when you cannot contact the customer. I talk with them and they still visit my references, harrassing them. What is up with that. My relatives who are on the police department, a deputy sheriff, and a lawyer, I have talked with and each one of them have told me what to do. I have never encountered such rudeness from people in all my life. If I have to go as far as doing something legal, I will, and so will my relatives that they have harassed. I don't know if these people are trained to be rude in this kind of business, but if they are, they need to go into training for not being rude and probably would get better results. People are not children and shouldn't be treated as such. If they can't handle the public better, they need to get another type of job where they don't have to deal with people. There is such a thing as acting human and not inhuman.

Easy home are well known for their products being used they claim its new but its not. I've seen a sofa set used going for 25$ a week for 3 years and the sofa set was stained by what look like javex.
There's a Facebook page called easy home scam who are there to warm people away from that company Check em out

they broke into a friends house and when my friend went to confront manager she told them they had a locksmith there and sheriff with them ..so my friend went to police station to write complaint they turned around and told police that my friend let them in house .and the delivery staff swore that my friend was home at the time even though she was with me in another city the whole afternoon...no one was home at all when they came..this happened in Wetaksiwin Alberta ...the regional manager called and being very rude said the had A Prairie Bailiff there and they have the right to seize there stolen property any time they want too...how is it stolen when they delivered to house and no one was home and the back window was broken ...

I had leased a iPad they told me that I would only be able to get the display model. After waiting 3 days for them to set up the iPad which I could have easly done I finally get it deliverd to me just to find that the whole back side is all scratched and dented beyond belief. When I took it back to the store and told them that I refuse to pay full price for something that is already damaged... The clerk said the only thing I can do for you is lower the price by $3... Keep in mind that I was paying almost $1200.00. It's not that I can't afford the damn thing it was just a spontaneous purchases, the next day I went out and bought an 74 GB ipad 2 for $650.00... My mother leased a 43" television not even 2 months latter the thing does not work anymore. Take it back to get it replaced and they give me a 40" for the same price as what I'm paying for the 43" just as a replacement... This place is a damn joke ... Never use them for anything

you can keep anything under 5000 $

My roommate is paying $3500 for a WELL USED 50" Samsung plasma tv which was obviously taken from the floor display. I had purchased my 42" LG LED from Future Shop the week before for $750! He's paying way in excess of a premium price for a piece of yesterdays technology. Not only that, when they delivered the TV they brought a receipt and paperwork for an LG tv. I am fairly sure there is some sort of SCAM going on at the ORANGEVILLE, ONTARIO EASYHOME STORE. It makes me sick to see people taken advantage of. The guy doesn't have much and just wants to make his life a bit more comfortable

I would agree they are the worst store in the world i have bought out a laptop a bed and a playstation3 with this company and now that im a lil late with my last payment on my tv set hell they are threatening court action...good luck with that for i will have it paid off before that date comes...it just makes me sick for im sure with all i bought through them i probably could have bought a brand new car by now and they are so unforgivining if you get a lil behind, , so yes people stay away from easyhome go to aaron's i find their staff and service is so much better then this place ...my tv set retail right now is 195 and so far i have paid i have paid over 4700 for this tv set..i owe 90 dollars on it ...so whats that over 1000 per cent interest, if you were to borrow 2000 from a loanshark he only wants 4000 back but when you buy a 200 tv from easyhome they want 5000 for it and if you dont pay they want it back even if you only have one payment left...if you dont pay a loanshark back he is usually more understanding then easyhome..easy home should be regulated on their prices ...as far as i am concerned this is just a legalized way of loansharking...so easyhome can just take advantage of people who are old or those who had a bad credit report well stick it easyhome i am an arron's girl now...

They do this to me too in the U.S. I need to get a hold of corporate does anyone know how?

well mr manager, considering IT IS AGAINST THE LAW TO CALL MORE THAN 3 times a day to collect more than 3 is considerd harassment, my advise to you is don't push your luck is you get 4+ harassment charges YOU CAN go to jail till your trial date or be given a peace bond, and if you violate that, you will automatically receive a year in prison, THIS IS CANADAIN LAW .. don't ask me about the us cause I don't know, I have 2 of your jerkoffs facing a break and enter charge for entering my home illegally ... so the way you guys handle things is short of jail or if i catch your bozo's in my house again DEAD

i am an easyhome manager

My job is very stressful. i have about 60 customers who are past due... i call them up to 3 + times a day, continuously leaving messages and they never call back, call their references, work ect.// How hard is to answer the phone and say, "im sorry, im short this week i will be in next week".. or actually call the store back and say, hey ive been laid off, im going through some hard times financially..ect.. We work with customers either by lowering their payment for an "X" amount of weeks or just give a week free, or a pick up & hold. But when we call you constantly and you cant even call us back, YA WE GET PISSED !

and if we didnt call you a few days prior to remind you that your due, you wouldnt come in to pay. Very few of our customers pay on time, and for those few customers, we make a note on their account to not call them with a "friendly reminder".

we have customers who purposely try to scam us...set up a lease, deliver the product and they skipping out on us after only paying one month and we have to try to hunt them down. sometimes we never find them.

We have a no hassle return policy, so people can use the crap out of stuff and then return it damaged. I have 3 mattresses with blood, piss stains on them i cant re-lease or sell. i have a couch that has burn mark in it and piss stains on it. thats sitting in our backroom.

i go out of my way to get the customer exactly what they want. on my day off, i drive out of town spending 5 hrs of my day getting product for cutomers, i stay late every night because our bosses give us more work to do then we can accomplish in the day. I bend over backwards for customers and what do i get... Nothing, i just get more complains sent to the head office because this wasnt done or that wasnt done.

But im over it. I will never again stay late.. i will never again work on my day off. Because the customers ARNT WORTH IT.. THEY WILL NEVER BE SATISFIED !

X

Its there history of scamming the poor. I would just not pay and they have to take it back. Nothing they sell is new its pre-owned x 10. I will be saving for any purchase I do, I have a friend who bought a TV and has 2 more years and by then he would have paid 4 times the cost this doesn't include handling and Insurance, THe Federal Government should lok into this Company 500% markup is just wrong.

i cant find one way to complain to anyone higher than the manager in the store i got the beef with, if he trys to take that comp while its still leegaly mine he can have it providing he has a broom and dustpan

dear sirs, i rent an old acer aspire desktop (circa 2006) from your store in rome n.y. the manager steve has called me when i was late just the day it began and threatened to come and take my computer back, ive almost paid it through 6 months already and he had already reneged on exchanging this computer for a newer model more worth the price, hes very loud so i kept my mouth shut and just keep paying taking his biting provoking comments, he did it a gain today, its due today and said he was going to enjoy taking it back next week even though i said i would pay tuesday whebn my check gets here, he knows im disabled and mentaly challenged and continuously makes remarks about it.he doesent relize im not completly stupid and know what he is doing is illigle and against handicpped laws.there is so much more i could write about this but it is making me sick even thinking about it.is there anyone who can train this man to treat all customers with respect there?please, someone tell him to lay off me for i have an extended family and many friends who want to go down there and have a talk with this man about the way he treats the mentaly disabled, i would appreciate anything you can do because all i want to do is pay for this computer on time and fairly and squarley without having to be afraid of the biting marks he keeps giving me, thank you, "want to be loyal customer" george heissner

Easy Home R Dirtbags Worse that the DirtGrit on the bottom of my work Boot.

It s a scam Company. look I was going to by a 32" LCD weekly payments were $27.77 a week or $111.08 and I asked for how many weeks, I thought 52 weeks or until its payed off, nope 3 years 3 YEARS or 36 months so if you do the math $27.77*4=$111.08 * 36 = $3998.88 I looked at the actual same LCD TV and it sells for drum role please $399.98 that is over 100% markup. I just opened a saving account and have half already saved and by Christmas will have enough not for just the TV, but the stand and a Blue Ray. If you read this and have a account with EasyHome cancel it ASAP or don't do it at all. Use a saving account or look else where. EasyHome is a scam.

I had missed a payment when I went away than when I offered the payment they refused it and now that I’m back I find out my product was stolen so how can I even give them a product I don’t have the store number is 570 located on Weber st I. Kitchener Ontario Canada the product in terms of speaking of is a ps5

Easyhome is saying I got a bedroom set from them now they saying a living room set I never rented neither from them and really don’t know what they are talking about and this happen in 2015 they saying 8 years later now they are garnishing my wages and I have no knowledgement Of this

Abused . Harassemenr came knocking on my door.kicking the door and im pregnant they were really brutal next time I will call the police on them

I called two times Easyhome home and the sales girl never called me back

Extremely poor service and really rude to customers especially the lady i was talking to. Easyhome Wetaskiwin your supposed to be about the people so lose the attitudes when you talk to them

I got laid off and called Easyhome to come get everything .. I was paying over $400/month. Always been good on payments. Been a customer for 3 years. Paid off one couch set. Well it's been a month and a half that I've been trying to get them to come get everything and the one Wednesday they were scheduled to show up and hey called me late Thursday afternoon to say they couldn't make it til the following Wednesday. Well the couch doesn't fit into the new place I moved into so it's on the porch. They have told me that I'm liable to pay for damages if it gets rained on... Even tho I've been asking them to come get this crap for a month and a half. And CAN they make me pay for it of it gets rained on?

I'm dealing with a store in Belleville Ontario.

I'm awaiting a settlement, am an injured single parent. I decided to go this route, and pay off the principle balance when my settlement gets in.

I have issues with furniture I ordered (new not available in store, supposed to be coming direct from Ashley Furniture)6+ weeks later it arrives with scratches. After multiple emails to Store523, still no reply. They sent me a PS3 game with a PS4 console. PS4 isn't backwards compatible. Still waiting. TV Stand ordered is apparently no longer available from Ashley, that is according to Easyhome. The replacement still has not been indicated with an ETA, despite several email requests for the info. I've twice paid a "one time only" admin fee. No explanation, despite requests.

What I do get is a lot of "come in and we'll explain things" What you can't reply to an email. I had also asked to be set up on monthly payments. Apparently that's a mysterious as well, I need to come in and find out as to why.

I have also repeatedly asked for a copy of my contract showing principle, rate and term. Apparently pdfs don't exist in the EasyHome world, or snail mail either.

I was to come in last weekend to "get the explaining", and pick up the replacement PS4. I was ill, my family is ill. I emailed and told them I had to postpone. Again on the postponement date, I emailed, still ill. Then the next morning I get a call saying I missed two appointments to come into pay, so now they want to come to my door and pick up the furniture. When asked about the emails, they said what emails. And I replied, with how would you know I was to come in, if you didn't get my emails? And anyway the payment is due on the 1st of the month, as it was to supposed to be set up to. That's next Wednesday.

So scratched apparently new furniture ordered direct from Ashley. No PS4 game, missing paperwork, and not one single email answered. They seem to only want to talk in person. Not over the phone, or in writing. Well unless they are seeking payment, then they are very chatty. Well actually quite aggressive, hostile and rude.

Funny thing is, not every client is the same. I'm certainly, not gonna roll over easy. Civil litigation is an easy task to undertake to keep an unscrupulous company inline.

Oh and two those professing to be employees. I sense you are, as you certainly behave as the staff from my experience has. You aren't doing anyone any favours. There are other options. Imagine my surprise when I found you re-rent furniture out for the new price. I would never do that intentionally. If anyone is doing anyone favours, its those customers, that make it possible for you to have a job, where none would otherwise be available to you. You see, much of the world detests thugs, that's including those that work in human resources that do the hiring. Very few jobs tolerate thugs. Perhaps if you changed your attitude, got an education or trade, you might actually get a real job, instead of peddling of bad wares to vulnerable clients, then feeding of the sense of superiority you get when making calls about late/missed payments.

Been dealing with easyhome many times over the years and always bought my items out. Never had a single issue with them until last week. Went in to make payment and just out of curiousity I asked how many weeks were on my laundry set. She told me 111 wks for laundry and another 65 weeks for the tv... Sounds great except... I've never had or been interested in a tv from them, but apperently I've been paying for the nicest invisible 40 " lcd that money can rent for the past 91 weeks without knowing anything about it. Manager said has to get regional to look into it and would call me back next day. After not hearing from them for three days I call them. Manager checked account and advised me that the tv was removed now from my account. Easy as that, no explanation as why, didn't bother asking since entire staff refreshes itself every month. When asked about all the payments I've made it was a "oh, ummm we will apply it to your laundry set balance. " ahhh no we wont, this is your guys screw up. Figure they owe me around 2000.00 in payments gst and charges and want it back. Now just dealing with a regional manager i have yet to talk to since he doesnt return calls

To easy1234 doesn't matter about credit bud your products are crap and you sell it for how much who cares what there credit is and see right there they insault there customers then you wonder why people talk about your crap service and items I say go crawl back in your moms whom your obviously not ready for real life

I've been with easyhome since 2009..we got a couch set from them payed in full..then we though maybe get a t.v since we payed off the couch set so thats what we did we got a LG smart t.v it was working good for a good 8 mths i guess then it started getting lines across it at the top i called in right away and they told me it will get fixed..so i waitting for about a week to get a loaner t.v witch once they both it to us it didnt work well it had only half a sceen on it so i called back and then we had to wait one more week for a loaner again witch worked great so we we happy about it and were told we get a call on how our smart t.v will be coming back so i told them great..and then we though that same year we get a bedroom set and a laptop for myself so we did and we payed that off right away..but the thing is we got the t.v around the sametime and tht was in 2010 and were still paying for the "LOANER " t.v and its 2013 if you think about it how did i pay off the couch set, bedroom set with a bed yet, laptop and still paying for the t.v i just dont get it.and now im getting calls cause i missed payments and there saying if i dont give back there taking me to court i dont think so..i guess i just want to knw way im still paying for a t.v so like 4 years you think i have it payed off by now but no they tell me i still have 26 weeks it just dont sound right so if someone can help me out that be great i tryed taling to the manager but he on hoildays of course..to me EASYHOME IS A SCAM ...AND IM VERY PISSED OFF NOW HOW IM BEING TALKED TO AFTER ALL THE YEARS I'VE BEEN WITH THEM...