eDreams’s earns a 4.3-star rating from 8817 reviews, showing that the majority of travelers are very satisfied with booking experience.
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eDreams is not letting me set the dates for my open tickets
In March 2020 I bought 4 roundtrip tickets (myself and family) to go from Indonesia to USA on 12-May-2021, returning 27-Jun-2021. According to Turkish Airlines, I could leave the ticket unused to become an "Open Ticket". This was explained in the Terms and Conditions of the tickets (attached), and it was mentioned that I had until 31-March-2022 to define my new travel dates.
I started calling eDreams on 3-Feb-2022 to define my new travel dates and all they said was "please wait 48 hours for confirmation". This kept going for 2 months without any actual feedback or confirmation. I got fed up with this service, and called Turkish Airlines to see if they could do it directly. Turkish Airlines told me that they couldn't do it because there was a problem with my ticket:
1. eDreams didn't add the "titles" of the passengers (Mr., Mrs., etc) and for that reason they couldn't issue the ticket.
2. There was a name mismatch in the booking: One of the passenger's name was apparently "LEO" and not "LEONARDO". In the booking I made (see attached screenshot), I mentioned "LEONARDO", and I don't have any other fields to mention a different name. This was a problem caused directly within eDreams.
During all this time that I asked them to fix the names, to add the passenger titles, etc., eDreams eventually said the airline rejected the request, without giving further explanation. I asked them why, and they said the dates were not valid. I told them they were, as per the T&C's and showed them the T&C's (also attached). They just rejected over and over. I asked for refund and they told me it takes "3 months or longer". Basically I'm stuck now with perhaps not getting my refund, and not being able to use the tickets because I'm past the 31-March deadline.
Desired outcome: I need my full money back, or a travel voucher for the total amount I paid.
eDreams Flight Rebooking
I have flights with eDreams coming up in a few weeks that I need to rebook. For some reason I am unable to do this online and am trying to get ahold of someone to help me, though the flight rebooting service, that I payed for, doesn't seem to really exist. Please keep your end of the bargain or I will be hiring a lawyer.
Desired outcome: To be able to rebook my flights.
Refund not paid
On the 7 January 2022 I booked a flight from Cape Town to Durban via eDreams website with a price of 2090 ZAR. However upon filling my credit card details 5400 ZAR was taken from my account. I immediately cancelled the flight and requested a refund. The refund has not been paid yet and we are already in April. The chat robot claims my refund was paid on the 12 February 2022, but this is not true. Therefore I would like to get my refund.
Desired outcome: My refund with proof that it has been paid to my account.
No voucher number received for cancelled flight
I was meant to take a flight on 27th December to Dusseldorf from London Heathrow but was unable to due to a change in Covid regs in Germany. I contacted eDreams and a voucher was arranged with British Airways for the value of my flights, £360.08.
I haven't received a voucher code to be able to use the voucher though. I contacted eDreams and was told I would need to contact BA direct for the voucher code. I did this and was told by BA that they weren't able to share information with me on eDreams behalf as they don't have a partnership agreement with them. I have been unable to contact eDreams since. The Chat bot has no answers for this scenario and the phones are always busy.
Booking ref - [protected]
Desired outcome: I would like to be given my refund voucher code to enable me to use it
Flight booking services
We booked flights with them, we paid for them. A few weeks later, we got an email saying that important changes were made to our flights and we had to call them. We did and they said that the airline had changed the departure time of our return flight and that they couldn't get a connecting flight in our only stopover destination. Edreams then confirmed that they will send to us alternative flight arrangements via email but we only got sent the same initial email asking us to call them.
This process happened 5 times.
When we finally call them and don't hang up until getting a satisfactory answer 4 days before the fly out date, they said they will give us a refund because they couldn't find an alternative connecting flight and we had to stay and pay for a night or more in stopover destination from our pockets until a flight became available. We said we couldn't do this because we had booked and pay for everything for two weeks in our destination (and we could see flights available online, although more expensive than original booking price)
All the operators we spoke to had limited English speaking skills and kept asking us, please help me I don't know what to do, now we left it too late, we can't book a more expensive flight and we can only give you a refund.
We escalated the issue to the manager at Edreams on the same phone call today, they said they will call us back in 4 hours. We are waiting. In fact, we have been waiting for weeks and still don't know how we are going to fly back home...
Desired outcome: Getting our return flights sorted as initially booked or as close as possible
Refund not received
I have made a reservation with Indigo Airlines through Edreams and it was cancelled by Indigo on 27th October 2021 due to flight change. Indigo airlines has refunded the amount of 180.8 euros on 29th October 2021 and confirmed the same on twitter, Facebook and has also given refund transaction number. It has been more than 4 months and the Edreams is still saying today that they haven’t received refund amount from Indigo and above that the customer service agents are very rude. I have all the proofs provided by Indigo, but I don’t know what to do? Or how to escalate? Can anyone please help to escalate this on higher level?
Desired outcome: Refund - 180.8 euros
Evelyne autmizguine
I pourchased 2 airplane tickets on the 26th march 2022 for Montréal/puerto plata I receved no confirmation e-mail with the référence number.
My crédit card was still charged.
I urgently needs to speak to edreams représentative to help me with this issue, I have tried to use the support phone numbers but they cannot help me as I do no have the reference number, some of the emails I sent to the suport are indésirable. please send me the confirmation émail with my ticket. I dont no its a fraud?
Booking refund
Sorry to say that eDreams looks and smells like a scam. I cancelled my flight and hotel due to medical issues and have had so many different responses regarding the refund that I literally have no idea what to expect. From"you should receive a refund in 7 days* to"it could take from 3-6 months". Also told it's the airline/hotel issue that is holding the refund up. All I know I have received 2 emails that promise action with no apparent truth or validity. If you are thinking of booking make sure that you are 100% sure as if you cancel you will get very frustrated and spend an inordinate amount of time in an attempt to get your refund. My advice is to steer clear and use a legitimate travel company. All I know is the $1,000+ that was taken immediately on my credit card with refund guarantees has not materialized and the communication bottom line sucked.
I have made it my long time purpose to warn others about the BS and I wont go away. Sadly companies like this are allowed to operate when they should be closed down. Oh I fully expect to get another request for my confirmation # and a"we are following up" again text without anything happening. Good luck
Desired outcome: Please refund
Invoice of extra costs: not been mentioned before + contact via mail, chat, phone is not responded
Dear Sir, Madam,
See below the reservation I made today.
I was very surprised to see that on my online invoice was mentioned 285 EUR as cost, whereafter I receive an invoice of 323 EUR (roundup). This is a difference of 38 EUR!
First I tried to get into contact with the customer service through 'chat', but after more than one hour, I still didn't get anyone on the line. I just called and finally had someone from the UK on the line. No possibility of speaking in my mother language Dutch.
He explained that the 38 EUR of difference consisted of 18 EUR service fee for eDreams and 20 EUR for priority booking. First of all, never was mentioned during my booking that I had to pay this amount of service fee and secondly nor did I require any priority booking as I have priority already with Ryanair. Also, this 38 EUR is nowhere mentioned on the invoice below!
After the mail I received from you I get a discount of 25 EUR on my next booking. However this is the first and last time that I book with eDreams if I don't get a refund of this 38 EUR.
Sincerely,
Janna De Vooght
0473/65.00.24
Desired outcome: REfund of 38 EUR
Prime account
I have an edreams account registered with the email address [protected]@gmail.com. On my last reservation, I don't know why but I became prime member, without knowing and because of that 54€ were charge on my credit card. Maybe I have authorized that but my consent wasn't given with my knowledge. Now I am trying to cancel that subscription before it renews automatically after the 1 months period and I can't do it. I try to do it with the support from your chatbot without success and I tried to phone to your phone number and I can't get through. Please confirm this cancellation immediately. Y«Thank you
Desired outcome: Cancellation of my prime account
eDreams - no refund received
On 9 February 2022, I purchased a roundtrip ticket from eDreams for a Ryanair flight from Vienna to Preveza. The return flight, Ryanair FR 6759 for 26 June 2022 was cancelled by Ryanair.
eDreams booking reference: [protected]
Refund should be : 117.18 EUR
eDreams told me to request a refund from Ryanair. Ryanair said eDreams paid with their own credit card and the money has been refunded to them.
My Visa credit card charge for this flight shows as having been paid to eDreams. Ryanair said the refund was returned to their card. I have tried to contact eDreams, but they repeatedly kick me out of the cue to speak directly to an agent.
I was finally able to chat with a Ryanair agent who said the money had definitely been refunded to eDreams.
Desired outcome: Please refund immediately.
I received an email from eDreams stating that they are refunding me the payment from Ryanair and I should expect the money in my account in 3-5 business days. They also provided a booking reference number. I don't know how this was resolved between Ryanair and eDreams as Ryanair basically said it was my problem.
Flight cancellation and Refunds
I had previously booked a trip to Calgary, which, due to Covid was cancelled at the last minute. I cancelled my flight, losing most of my money, but I believe I had a credit of about $118 on my account.
I cannot find any information about that credit on my account anywhere on the site and when I engage in a customer service "chat" it is a robot answering specific pre=programmed questions and referring me back to the pages where I could not see an answer.
(Booking #[protected] eDreams)
Desired outcome: Want to know if I actually have a credit on this account. If so, I would firstly like a refund, and if not, know if I can apply it to another flight.
EDreams no refund
Flight canceleld by Airline 19 March 2020. Received email to receive a refund but after 2 years nothing. booking reference [protected]. received email asking my banking details and asking a IBAN number. South African banks have no IBAN numbers and it is not accepting my bank account number. Call center agent took my details but still no refund. App just says Error if trying to send feedback. Customer service emails adresses dont exist and is sent back. Website have a computer you talk to that dont understand problem. Edreams dont want you to get hold of them, just book flights and when they cancel the flight 2 years ago you dont get your money back and there is no way of contacting them.
Desired outcome: To talk to an agent that can capture my banking details so I can have refund after 2 years
eDreams Prime Subscription
I had a free trial of eDreams Prime months ago and only 2 days ago I randomly got charged €55.65 for Prime yet my account does not say that I have prime and does not allow me to cancel the subscription myself. I have tried calling the help number but the only option is to enter a booking reference which I do not have as I have not booked anything with them in months. I have reported this issue to my bank under reference number: 433899
Desired outcome: I look forward to receiving my refund of €55.65 that was debited from my account on 29/03/2022 and cancellation of any subscription I seemingly have.
Unauthorized credit card charges.
Please 25 day of March 2022 at 12:10pm Ghana time, my account was debited an amount of 472.43 cedis by your company as a way of me purchasing a remote which such transaction has not taken place on said date.
Please kindly find out for me because my bank thus Ecobank Ghana is insisting I have done some transaction with u before so they cannot do anything.
Refund
The customer service let you wait 45 minutes and are really slow to reply, they won´t give you a proper answer and can´t help. I deleted the flight with the airline company as they said, but they will refuse to reflect this on the app and they are refusing to pay me back. Terrible.
Scammers scammers
Extra payment taken from my credit card
On the 30th March a payment came out on my credit card of $89.99. I have two flights booked with you:-
London to Berlin 07th April 2022 edreams booking reference [protected]
Airline booking reference OSN55W which has been paid
Prague to London 13th April 2022 edreams booking reference [protected] Airline booking reference PB26MX which has been paid.
Please can you explain why this extra payment has been made
Desired outcome: Please refund and I would appreciate a response.
Plane ticket
March 29, 2022 I booked plane ticket for my husband traveling from croatia to manila schedule on april 05 2022. They got the full amount of the ticket from my card but they will not give confirmation number or the refference number of my booking.
I been waitng for almost 42 hours to receive confirmation number but It didnt happen.
Now, We dont know what to do because my husband needed that ticket. We cannot afford to book new ticktet because we use all miney for that booking.
Desired outcome: We just want to refund the money as soon as possible or give ticket for my husband according to the date of our booking.
Plane ticket
I booked and paid plane ticket croatia to manila for the date of april 5 2022. It is booked yesterday march 29, 2022. They hog the full amount but unti now im still waiting for the confirmation number. I waited for 24 hours like what they said but still hopeless.
Desired outcome: I want to refund if it is possible because in that booking i use all of my money to comeback in philippines.
Flight ticket pursched
I recently purchased a round trip from Lima to Cusco through eDreams website and one day later a received an e-mail confirming the inbound flight but not the outbound flight. I contacted them and they told me that the purchased of the outbound flight was not done because it timed out. The solution provided by then was to purchase a new outbound flight however since the price of the new flight would be much higher than what I paid originally. This is clearly a scam as they made you pay a price one day and force you to pay another price the following with no valid justification. I’m currently trying to contact them by phone but so far I was unsuccessful. I already paid 500$ and I currently have a flight which I would be unable to use and eDreams is not provided any fair solution or assistance.
Desired outcome: To confirm the reservation made initially
eDreams Reviews 0
About eDreams
One of the key features of eDreams is its user-friendly website, which allows customers to easily search and book their travel arrangements. The website is designed to be intuitive and easy to navigate, with a simple search bar that allows customers to quickly find the flights, hotels, or rental cars they need. The website also offers a range of filters and sorting options, allowing customers to refine their search results based on their preferences.
In addition to its website, eDreams also offers a mobile app that allows customers to book their travel arrangements on the go. The app is available for both iOS and Android devices and offers all the same features as the website, including the ability to search for flights, hotels, and rental cars, as well as book travel packages.
One of the key advantages of using eDreams is its competitive pricing. The company works with a wide range of travel providers to offer customers the best possible prices on their travel arrangements. In addition, eDreams offers a price match guarantee, which means that if a customer finds a lower price for the same travel arrangements elsewhere, eDreams will match the price.
Overall, eDreams is a reliable and convenient online travel agency that offers a wide range of travel services at competitive prices. With its user-friendly website and mobile app, customers can easily search and book their travel arrangements from anywhere in the world.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with eDreams. Make it specific and clear, such as "eDreams Refund Not Processed" or "Overcharged by eDreams for Flight Booking".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with eDreams. Mention the service you used, such as flight booking, hotel reservation, or car rental. Describe the nature of the problem, including dates, locations, and any specific details of the transaction. If you attempted to resolve the issue with eDreams, include the steps you took and the company's response. Clearly articulate how the issue has personally affected you, such as financial loss, stress, or disruption of travel plans.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, confirmation emails, or correspondence with eDreams. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue with eDreams. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it is a refund, compensation, or another form of resolution.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.
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Overview of eDreams complaint handling
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eDreams Contacts
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eDreams phone numbers+1 (800) 200-6296+1 (800) 200-6296Click up if you have successfully reached eDreams by calling +1 (800) 200-6296 phone number 18 18 users reported that they have successfully reached eDreams by calling +1 (800) 200-6296 phone number Click down if you have unsuccessfully reached eDreams by calling +1 (800) 200-6296 phone number 29 29 users reported that they have UNsuccessfully reached eDreams by calling +1 (800) 200-6296 phone numberIndia+1 (844) 539-6719+1 (844) 539-6719Click up if you have successfully reached eDreams by calling +1 (844) 539-6719 phone number 7 7 users reported that they have successfully reached eDreams by calling +1 (844) 539-6719 phone number Click down if you have unsuccessfully reached eDreams by calling +1 (844) 539-6719 phone number 17 17 users reported that they have UNsuccessfully reached eDreams by calling +1 (844) 539-6719 phone numberUnited States+1 (438) 800-3526+1 (438) 800-3526Click up if you have successfully reached eDreams by calling +1 (438) 800-3526 phone number 1 1 users reported that they have successfully reached eDreams by calling +1 (438) 800-3526 phone number Click down if you have unsuccessfully reached eDreams by calling +1 (438) 800-3526 phone number 2 2 users reported that they have UNsuccessfully reached eDreams by calling +1 (438) 800-3526 phone numberCanada
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eDreams emailsedreams.onrep.en@edreams.com100%Confidence score: 100%Supportcustomerservice-en@contact.edreams.com100%Confidence score: 100%Supportnoreply@edreams.com87%Confidence score: 87%
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eDreams address1º 5 Calle del Conde de Peñalver, Madrid, Spain
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eDreams social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 22, 2024
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