eDreams
Reviews and Complaints

Booked a return flight from Dublin to Naples using the edreams website. The flight outbound is 15th April 2022 and inbound the 19th April 2022. I never received confirmation and had the balance taken from my bank account. I have tried contacting their customer service but have not heard anything from them. I have also downloaded their app but again have had no luck there either

Dear Mrs./Mr.

I booked and payed two return tickets from Brnik airport Slovenia to Ataturk Istanbul two days ago with the following details:

- Zan Demsar

-Tamara Brcina

-authorisation number: [protected] TURKISH AIRLINES INC

In the period 2.5.2022 - 6.2.2022.

I did not recieve any email with confirmation or booking reference number jet and i am just asking if it is possible to re-sent it.

Kind regards,

Žan Demšar

On January 29th of 2022, I raised the concerned that my boyfriend's name has been misspelled by ONE letter. Which I found odd because i'm almost 100% positive that I spelled his name right since I tripped check all of the information. Nevertheless, I have been reaching back to Edreams every "24 hours" or every "24-72 hours" since then when they've said they would contact me but never did. It's been ONE MONTH AND TWO WEEKS now and no one is helping me with this concern. I sent an email with my boyfriends Passport and all I received was an automatic email back. Additionally, they want to charge me $100 for the Mistake that they've done and to change ONE LETTER! Which is probably just another scam.

My boyfriend's name is Jeremy Crespo and on the booking his name is spelled "Jeremt Crespo"

My flight is in 9 days. This has been a horrible, horrible experience. My first trip to Europe and it is already a nightmare. I wish I would of done more research prior to booking with Edreams.

Hello.It has been a huge mistake.

You accepted my booking confirmation this morning while I was trying to book the ticket 2 days ago and didn't had any respond till this morning.

Your company took all the amount of money for the ticket from my acount while I have already booked a ticket with another company.

I would like you please to fix this mistake.Cancel the booking and send my money back to my acount.

Hello,

Airline cancelled my ticket and refunded, EDreams refusing to return my money

$ 812.95.

Ticket was bought from EDreams March 7th,2021 and airline cancelled my flight on April 11th,2021.

Several attempts were made and no refund.

EDreams ref# [protected]

Can't stress enough how horrible of an experience it has been to work with eDreams. The company is extremely unethical, unprofessional and manipulative. We booked a flight which had to be modified because of COVID restrictions on travel to USA last year, we made the change one month before the travel date because eDreams give us a 100% guarantee that we would be credited fully for future flight. Now, I am trying to rebook my flight but eDreams has made it very difficult for me to rebook a flight, not only have I spent nearly 15+ hours on call over the past few weeks trying to resolve the issue, and all guarantees from their agents to resolve the issue and complete the booking within 48-72 hours is never lived up to, it only results in me calling back and checking on the status of the previous ticket, creating a vicious loop. I would just like to have the flight booked at a specific date and utilize the credits we were guaranteed.

it has taken over 18 months and I still have not received a refund for flights I booked with edreams. this is not acceptable, I have been told on a number of occasions it would take 6 months.

The flights I purchased from edreams, was due to fly from goa to dubai on the

2.3.2021. however, the flight has not actually been running or in operation since October 2020, over 16 months ago. Edreams were made aware of this in December 2020, so quite simply I had paid for a product that no longer could be provided by edreams. This is a matter I have spent many hours with edreams company trying to resolve.

I am requesting a refund and want this to be processed at the earliest opportunity

from edreams,

I have had multiple conversations via online support centre/messenger service which has been of absolutely no help whatsoever. I was told many different things by many of your different operatives for many months. The responses which have been provided have been unhelpful and lack clarity.

Edreams is keeping my money for a product I bought, that has not actually been in operation from October 2020. I am entitled to a refund and I want a refund.

I booked an international flight through them with a stop over. They never informed me that I would need a temp visa to board my flight and therefore cant fly. At this point they refuse to accept and allow me a refund or even a credit.

I have booked a flight to France which i've cancelled and is entitiled to refund, i have made a dispute claim with my bank which went through but Edreams took it back, on my booking it is confirmed that a refund has been made on the 29th of January, contacted Edreams advisors which is impossible as Kris the robot is the only who will respond...After trying many times to chat with one of the advisors, avery stressfull, horrible experience the advisor mentionned that the bank frozen the amount of £211 which is a lie as the bank confirmed that it wasn't from their side.. Air France refunded the flight..I've made another dispute claim to my bank and have all the fact, screenshots of conversation with the advisors who are dishonnest, so many of us have been tricked, cheated by Edreams company

Hi

Edreams yearly subscription is 59.99 per year however on 21st Feb 2022 they took a payment of my card, today 5th march 2022 they have now took another 59.99 out off my account I have not contact details for them to which I can get through I have emailed them a number of times and I am just getting g an automated reply the same with instant messenger.

My overall complaint is that they shouldn't have taken another yearly payment 2 months after the 1st one I need to know how I get a refund for the 59.99

My name is Valentin Nica and I bought a flight ticket for my mom Holerca Argentina through the EDREAMS agency (https://www.edreams.com/customer-service/#/).

On 31 August 2021, I booked online a flight for 2 september 2021, Iasi (Romania) to Larnaca (Cyprus) because the ticket could not be found on WiizAir web.

Full details are here:

pnr number: GJDUEW,

Flight number: Wizz Air - W63693,

Passenger name: Holerca Argentina,

Route: 2 septembre 2021. Iasi-Larnaca

I requested many times to Edreams to refund my money, but always the same answer. They said they asked WizzAir for refund and need to wait. I already have 6 months of waiting.

The big problem is that WIZZAIR said this ticket does not exist, THE PNR NUMBER (GJDUEV) cannot be found. Please find bellow the proof.

In conclusion, I paid the money to EDREAMS to buy a ticket, the ticket does not exist. Please help me to recover/refund my money from EDREAMS. They are cheated me, no ticket exists, no money back.

I paid for a plane ticket last night to go to Waco from Pittsburgh and haven’t received anything, no booking numbers, no confirmation email.

I have made a booking through edreams' Dutch website https://nl.edreams.com from Amsterdam to Split - Croatia and paid for it with iDeal (bank transfer). The transaction went through successfully (and was confirmed by my bank), but I did not received a confirmation email from edreams. I've tried to contact the customer service (using the online contact form), but haven't received any reply. How do I get a refund or the tickets confirmation?

I purchased nine tickets through eDreams, With insurance, and no questions asked refunds. One of my passengers I added an extra letter by mistake. I asked them just to fix the name. They said they couldn’t help me that I needed to cancel the ticket, since I bought all the tickets together I would have to cancel all of my tickets with a 20% fee. So reason for my complaint is “Why BUY INSURANCE, SINCE IT DOES NOT COVER ANYTHING “

All that I needed was to change a latter to the name that spell check added.

They cancelled my flight last year on Christmas time when I wanted to go see my family on break, and they refused to refund me! Their customer service line left me on hold for an hour before hanging up the phone on me.

eDreams booking reference: [protected]

Flight dates Wed, Jun 10 2020 - Thu, Jul 09 2020 (yes 2020, its now 2022)

I am still waiting on my refund of $2081 2 years on from the cancellation. I also purchased extra insurance when book my flight with them, incase anything happened, that cost $160 extra. Which was completely pointless as it hasn't helped at all. Edreams keep saying I'll receive my refund within 6 months, but it never comes. They have now said they have given me flight credits to use, but I can not get through to anyone online or on the phone to use the credits.

I urge people not to use this company they are absolutely terrible to deal with, they should not be operating any more.

Hi, you are trying to take £59.99 from my account today, I have contacted my bank and are looking into it for me could someone call me back on 0044-[protected] from abroad, [protected] from the UK, or email me on r.[protected]@ntlworld.com to explain this, regards Robert Riley.

I bought tickets on eDreams and was charged for them but never received the confirmation email. I've tried to contact them through their help centre, because there's no other way to contact them (no e-mail address or phone number whatsoever), and they keep making me chat to the robot that just says they will send me the confirmation e-mail when they find it (but they don't send me anything). They have also charged me £55 for prime subscription although I haven't received confirmation email for this either and it's not showing in my account so I've paid for another thing that I don't have. I have had to buy tickets again through another travel agency but can't find a way to claim my money back from eDreams.

On June 29th, 2021, I booked a for my sister and her family with eDreams with Reference number [protected]. They were supposed to travel from Lagos to Orlando on 3 August via Qatar air and then Orlando to Lagos on Aug 30, 2022, via United Airlines. eDream sent me an email stating

"We have been informed by the airline that significant changes have been made to your booking"

When I checked on the flight detail, I discovered that the flight with United Airlines ended in Frankfurt instead of Lagos. I called eDreams on August 28th and they told me that they have no other available flight for them, so I asked that I should be refunded the money. I was told that I will be refunded only $3074.80, and that it takes up to 3 to 6months for the airline to respond.

On August 30th, 2021, I got an email stating "Good news! The airline has approved your refund and we are waiting for them to provide your cash reimbursement. Unfortunately, airlines are taking up to 3 weeks to issue refunds, due to their internal processes, but we will inform you as soon as we receive it"

Today is February 25th, 2022, and I have not received my money. I have called several times and each customer service representative gives me a different answer. Some of the excuses I got were, "they will escalate it to the financial department, that they put the wrong amount and that they have fixed". At one point, they collected my bank account number and informed me that the money will get to me. I have spent hours and hours of my tight schedule waiting on the phone just to have a customer service personnel eventually pick up the call and lie to me. Each representative will tell me that the last person did something wrong and that it has been corrected. They sometimes will cut the phone on me and never ever return calls or send emails that can be replied to. I feel I have been scammed. Please help me get my money back. eDreams has scammed me

I'm flying sins 16 years many times per year. but this is the worst company I ever seen, don't go trough them. my booking was procesing 24 hours and nobody contact me to say that there is a problem. then I contact them and they said that there is a payment issue, and they sudjested me to book another Flight, which will cost me allmost 400$ more. then costumer service on the phone told me hold on the line for 2 min. and after 15 min. I hang up on them. Joke agency do not book with them.