eDreams
Reviews and Complaints

I tried to change my flight dates through the manage section which told me an agent would get in touch. An agent did try and got me the second time which I was unable to speak due to work so I asked them to call later. No one called back, I then went through the bot and it recorded my changes and again I waited for an agent, no calls as for 2-3 days I carried my phone with me everywhere so I didn't miss it, no calls. They claim they tried to contact me numerous times which is not true. No missed calls, no voicemails. I then call them to be told I have to make a new booking and call them back to change and get a refund. I do this and am then told it does not qualify as it is not within 60 days. Do not recall this 60 day being mentioned. I have now lost my flights and money. Will never use edreams again and will not recommend them.

I found a flight to Triseste on April 04 with a return on April 06. It's a business trip. Since then, it has been impossible to get an invoice to be reimbursed by my organization. I called customer service 3 times with a cost of 25 euros to answer me each time that I have to wait 72 hours and this, since last Wednesday. Yesterday, following an email exchange, they tell me that my invoice has been sent. But having received nothing, I report to them. They tell me that I have to wait 72 hours for the 4th time ! This agency is not serious. How not to be able to edit an invoice is ridiculous. I advise you to avoid it seriously.

Mathieu

I booked two flights on 10/04 for 16 and 22/04, I received a text message asking me to check my flight details, unfortunately to do so I need the reference number that should have been sent via email, but I have never received. My card has been charged.

I filled in 2 online request to have the detail sent, they promise to answer in 24 hours, they did not. I emailed their custumer support, no reply yet. I phoned them, but they do no let me speak with an operator unless I have the booking details I never received.

Christo Mare booked a flight with eDreams travel dates were 1 May 2020 JHB to New York 25 May 2020 New York to JHB . Since the flight was cancelled due to Covid we have been trying to get a refund. The eDream app is a waste of time ... Can someone please assist with this matter. eDream Booking reference is [protected] and the ref for SA Airways is KGJLQH.

email : [protected]@lephatsi.co.za

Mobile : +27 [protected]

I booked flights to Amsterdam from Leeds/Bradford Airport in May. With this came flexible date changes.

I opted to change my dates until June due to personal reasons. Was told I had to rebook the flights in June and they would process 'a refund'. I changed my name on the flight as my passport is in my married name. I then rang Edreams back and they said no refund possible as I changed the name. I changed my surname on both bookings to match and they still will not refund me the flights in May. This is absolutely ridiculous as I am now stuck with two lots of flights booked and no refund.

eDreams booking reference: [protected]

THIS COMPANY DOESNT PROVIDE FLIGHT TICKETS!

THEY ARE NOT SELLING CHEAPER TICKETS, IT'S A TRAP!

We have booked flights on Edreams booking number: [protected] with Pegasus Airlines flight PC 1174 and PC 1169.

We need to add the D.O.B for one passenger:

Ashkhen Gulbekian 24.05.1960

Also both passengers are female, but the airline Pegasus has told us that we are both showing as male.

Could someone kindly correct these 2 things as it is impossible to do this online.

Dear EDreams Customer Service,

Please find below details of economy flight tickets purchased with EDreams.

- 2 passengers - Stephanie Codd & Tamsin Aguilera - (reference: [protected])

Flights with 1 piece of check-in baggage allowance (for both passengers) were specifically required and then selected during reservation process, however we discovered upon arrival at LHR for our first departure flight at the check in desk, that only basic economy tickets (without any baggage allowance) had been reserved with the airline (United Airlines) by eDreams, and that we would have to pay for any bags that we wanted to ‘check-in’ and put in the hold.

For our outbound flight. £52 was paid (receipt attached) so that we could check in one of our bags and take with us items that cannot travel in hand luggage.

For the return flight $80.50USD was paid.

As you can see, this basic return flight was mis-sold to us and so we now insist that the reimbursement of these luggage payments are made back to us immediately to avoid further legal procedure regarding this matter.

Regards,

Stephanie Codd & Tamsin Aguilera

[protected]@hotmail.com

I bought a ticket from edreams to a flight to me and my partner.

But some plans has change, so i wanted to cancle the ticket, and when i contact eadreams (even dough i bought an option to cancle for any reason), im getting only 20% of the ticket back. Even with the insurance that i payed earlier.

feeling kinda ripped off

The ticket was to Madrid on the 17-21 jun 2022

I bought a flight ticket on the website(28/3/2022) but I didn't buy any prime offer there. Unfortunately I find out the Edreams Prime was charge me 54.99 euro on my bank account on 8/4/2022, I received a bank text and just noticed this happen. I try to stop this payment due to I didn't purchase this but I can't get any help. It is very unfair and kind of cheating.

Very disappointed with this happened.

I made a booking for myself and 2 other family members for a flight from Toronto to Orlando on Mar 13, 2022. That same day, I cancelled my flights after speaking to their customer service team member who told me that I would be entitled to 100% refund which I should receive in the next 10 days. Therefore, I proceeded with the cancellation. Their website also advertised 100% refund if bookings are cancelled within 24 hours (which I did). I never received my refund 10 days later so I contacted their customer service again, they told me to wait more time. I spoke to multiple other agents who kept pushing the waiting period even further assuring me I will get my refund. Then, an agent said they will escalate my claim and I should get it in 5 days. 5 days later I got no refund. Their agent told me someone will contact me in the next 2-3 days. No one contacted me. Finally, their agent told me that she has re-started my claim process and to wait another 10 days for the refund. They are simply pushing the date further and further and wasting my time. They do not intend to refund me any money.

I am attempting to get a refund on an eDreams Prime membership fee charged after the end of a trial period which I have not used. This should be straightforward and easy but isn't. Even after cancelling the subscription there is no provision for obtaining a refund of the fee. I had to dig to find a 14 day withdrawal period provision with refund in the Prime terms and conditions.

Emails remain unanswered. Agents on the website with whom I have chatted to request the refund say that they have put a claim for the request, and that it will happen in 10 or 14 days but never send any written confirmation of the same even after saying they will. There are no reference numbers created or shared with me.

Luftansa cancelled my flight and offered me a full refund as the Airline has no openings after March 2022 for a rescheduled flight but the refund has to go through edreams from where I bought the ticket and then I contacted edreams about the refund and they said " bingo" ( ur not refunded) it is really sad to know how these people are baking their bread.

I took a flights with edreams, however, the aeroline changed our schedule and they cancelled one of flights.

Edreams didn't answer us about what happened and any response for that.

They didn't give us our money.

Anymore, I'm going to book a flight with them.

I cancelled a flight reference [protected] at the beginning of November 2021. I was told I would get a refund, this has not happened. When trying to contact eDreams I get told the line is busy or using their chat service gets no resolution at all. This company seems determined to make it very difficult almost impossible to contact them. They have stated that the airline has not refunded the money. As far as I am aware B A refund without argument.

Peter

Mrs Adriana Pearson

35 Mears Beck Close

Heysham

Lancashire

LA31UX

8 April 2022

Dear Sir or Madam,

I entered into an agreement with your company on 23/03/2022. At the time of purchase, as confirmed by your company via email that I had bought the flights specified below:

Don't have a smartphone? No worries, you can check your booking from a computer.

Departure 20 hours 35 min

Manchester to Curitiba

British Airways BA 1399

Airline reference NOABI9

15:55 Sat, 30 Apr

Manchester (United Kingdom), Manchester International (MAN) , Terminal 3

Duration: 1 hour 05 min

17:00 Sat, 30 Apr

London (United Kingdom), Heathrow (LHR) , Terminal 5

Aircraft type: 319 - Class: Economy

Connection: Change plane and terminal

Transfer duration: 4 hours 45 min. Check with airline for boarding time and gate.

Virgin Atlantic VS 7700 Operated by LATAM Airlines

Airline reference NOABI9

21:45 Sat, 30 Apr

London (United Kingdom), Heathrow (LHR) , Terminal 3

Duration: 11 hours 35 min

05:20 Sun, 1 May

Sao Paulo (Brazil), Guarulhos International (GRU) , Terminal 3

Aircraft type: 773 - Class: Economy

Connection: Change plane and terminal

Transfer duration: 2 hours 10 min. Check with airline for boarding time and gate.

Virgin Atlantic VS 7805 Operated by LATAM Airlines

Airline reference NOABI9

07:30 Sun, 1 May

Sao Paulo (Brazil), Guarulhos International (GRU) , Terminal 2

Duration: 1 hour 00 min

08:30 Sun, 1 May

Curitiba (Brazil), Afonso Pena (CWB)

Aircraft type: 321 - Class: Economy

Return 21 hours 15 min

Curitiba to Manchester

Virgin Atlantic VS 7820 Operated by LATAM Airlines

Airline reference NOABI9

20:20 Mon, 16 May

Curitiba (Brazil), Afonso Pena (CWB)

Duration: 1 hour 15 min

21:35 Mon, 16 May

Sao Paulo (Brazil), Guarulhos International (GRU) , Terminal 2

Aircraft type: 320 - Class: Economy

Connection: Change plane and terminal

Transfer duration: 2 hours 15 min. Check with airline for boarding time and gate.

Virgin Atlantic VS 7701 Operated by LATAM Airlines

Airline reference NOABI9

23:50 Mon, 16 May

Sao Paulo (Brazil), Guarulhos International (GRU) , Terminal 3

Duration: 11 hours 15 min

15:05 Tue, 17 May

London (United Kingdom), Heathrow (LHR) , Terminal 3

Aircraft type: 773 - Class: Economy

Connection: Change plane and terminal

Transfer duration: 5 hours 30 min. Check with airline for boarding time and gate.

British Airways BA 1404

Airline reference NOABI9

20:35 Tue, 17 May

London (United Kingdom), Heathrow (LHR) , Terminal 5

Duration: 1 hour 00 min

21:35 Tue, 17 May

Manchester (United Kingdom), Manchester International (MAN) , Terminal 3

Aircraft type: 320 - Class: Economy

Who's going?

Adriana Pearson

Age: Adult

Passport number: [protected]

Date of birth: 08-03-1980

Mark Pearson

Age: Adult

Passport number: [protected]

Date of birth: 14-03-1972

Sorry, you can't reply to this email, but you can contact us through the app.

I received a message stating that I would have a confirmation email with 20 minutes or 24hr maximum. I did not receive any confirmation for twelve days.

As the payment did not leave the bank, I have contacted Opodo several times and finally an assistant, via chat issued the e-tickets and proceeded with the payment of £1503,39 which was the correct amount for the flights requested, however the tickets issued only show part of the flights as follows:

Tue 05/04/2022 01:19

To:ADRIANA.[protected]@HOTMAIL.COM

BOOKING REF: NOABI9 DATE: 05 APRIL 2022 PEARSON/ADRIANA PEARSON/MARK FLIGHT BA 1399 - BRITISH AIRWAYS SAT 30 APRIL 2022 ----------------------------------------------------------------------------- DEPARTURE: MANCHESTER, GB (MANCHESTER AIRPORT), TERMINAL 3 30 APR 15:55 ARRIVAL: LONDON, GB (HEATHROW), TERMINAL 5 30 APR 17:00 RESERVATION CONFIRMED, ECONOMY (N) DURATION: 01:05 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - BAGGAGE ALLOWANCE: 1PC MEAL: FOOD AND BEVERAGES FOR PURCHASE NON STOP MANCHESTER TO LONDON EQUIPMENT: AIRBUS A319 FLIGHT VS 7700 - VIRGIN ATLANTIC SAT 30 APRIL 2022 OPERATED BY: LATAM AIRLINES GROUP, LA 8085 ----------------------------------------------------------------------------- DEPARTURE: LONDON, GB (HEATHROW), TERMINAL 3 30 APR 21:45 ARRIVAL: SAO PAULO, SP (GUARULHOS INTL), TERMINAL 3 01 MAY 05:20 FLIGHT BOOKING REF: VS/EUNH2C RESERVATION CONFIRMED, ECONOMY (Q) DURATION: 11:35 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - BAGGAGE ALLOWANCE: 1PC MEAL: BREAKFAST/DINNER NON STOP LONDON TO SAO PAULO, SP EQUIPMENT: BOEING 777-300 FLIGHT(S) CALCULATED AVERAGE CO2 EMISSIONS IS 500.63 KG/PERSON SOURCE: ICAO CARBON EMISSIONS CALCULATOR http://www.icao.int/environmental-protection/CarbonOffset/Pages/default.aspx FLIGHT TICKET(S) ----------------------------------------------------------------------------- TICKET: VS/ETKT 932 [protected] FOR PEARSON/ADRIANA TICKET: VS/ETKT 932 [protected] FOR PEARSON/MARK

CHECK YOUR TRIP ONLINE

CLICK HERE PEARSON MARK

Data Protection Notice: Your personal data will be processed in accordance with the applicable carrier’s privacy policy and, if your booking is made via a reservation system provider (“GDS”), with its privacy policy. These are available at or from the carrier or GDS directly. You should read this documentation, which applies to your booking and specifies, for example, how your personal data is collected, stored, used, disclosed and transferred. (applicable for interline carriage)

Reply

Forward

Multiple destinations

Sat, Apr 30 2022 - Sun, May [protected] days to go)

 Booking confirmed

Opodo booking reference: [protected] - Airline booking reference: EUNH2C

Manage booking



We are processing your cancellation request

Step 3/7: Processing your request

Details



My discounts



Trip details



Check-in request

These are your check-in bags



Manchester - London

2x bags



London - Sao Paulo

2x bags

These are your seats



Manchester - London

No seats selected



London - Sao Paulo

No seats selected



Don't worry. You can choose from available seats at the airport

This is your hand luggage

See allowance info



Manchester - London

2x Hand luggage included



London - Sao Paulo

2x Hand luggage included

The above term(s) constitute an essential part of the contract and to date this has not been fulfilled. I am requesting your company to honour the contract within 14 days from the date of this letter. Otherwise, I will have no option but to cancel the contract without incurring penalties.

Therefore, I would request a refund of any costs incurred arising from your breach:

1. £1503,39 total price of the flights.

I look forward to your response within the 14-day deadline in order to resolve this matter amicably.

Yours faithfully

Adriana Pearson

We are waiting for 9 months for the refund of the cancelled flights. Since July 2021 the status on the app says: Request pending airline authorisation.

Trip 1) Zurich-Moscow 23.07.21 with Swiss, return 24.08. Saint Petersburg-Zurich via Amsterdam with KLM.

Trip 2) Zurich-Saint Petersburg via Amsterdam 01.08.2021 with KLM, return 08.08.21 Saint Petersburg- Zurich via Riga with airBaltic.

Please look into it and proceed with the refund.

Thank you.

Kind regards,

Mark Pepperday

Lyudmila Demidenko

Hello,

I've notices that you charged me for two trips on which I didn't go and the funny thing is that I didn't book anything at all. One trip was to Barcelona which was about £36 taken from my account without me knowing and most recent trip was to Madagascar which was about £59, money were taken from my account without me knowing and without my authorisation What I found strange>

Could you please cancel all future charges without my confirmation and refund money for those two trips which I wasn't booking.

Kind Regards

Marijus Savelskas

I bought a Ryanair flight ticket on edreams last week the 2nd of april. I checked in on edreams application. Yesterday the app said "my ticket would be generated and send by email". Today it says "none of my boarding passes could be generated. Contact the airline".

I tried to give my reservation to Ryanair on their application, they respond they don't find this reservation...

The reservation number is H5446L, the email used is "alice.[protected]@free.fr". My daughter's flight leaves today, the 6th at 18h45 from Charleroi airport.

She is minor, she can't solve anything on her own at the airport.

Thanks for RESOLVING this issue QUICKLY!

On the 3rd of April I bought 2 tickets but I was charged twice.

The first time, I bought the tickets and when it took me back to the main page it crashed and nothing happened, nor I had any confirmation email so I tried again a bit later and that second time I received an email confirming my flights. However, when I checked my bank account I was charged twice. Therefore I would like your help to get a refund for the first payment as I can’t do it on your website, nor the app, because I didn’t receive any reservation number. I tried calling but I cannot get a hold of you since I wasn’t given any booking reference, I emailed but did not receive any reply. I’m not sure if this happened because the page crashed or if I was charged twice on purpose. Either way I would like a refund of the 1st payment, 90€ is a lot of money and I would have never bought the tickets for twice the price. The invoices were sent to you via email ([protected]@gmail.com)