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eHarmony

eHarmony review: Online subscription

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1:44 pm EDT
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I am writing to express my extreme dissatisfaction and frustration regarding the failure to cancel my membership despite following the proper cancellation procedure outlined on your website.

I submitted a formal request to cancel my eHarmony membership through the designated channels on your platform. I then changed my credit card only to receive further attempts at charges. I meticulously followed all the steps outlined in your cancellation process, providing the requisite information and adhering to the stipulated timeline for cancellation.

To my dismay, I have recently discovered that my membership has not been canceled, and I am still being billed for services I no longer wish to utilize. This is not only a gross oversight on your part but also a violation of the trust I placed in eHarmony as a reputable and customer-centric dating platform.

I am now facing unnecessary financial burden due to the continued charges for a service I no longer require or desire. I implore you to rectify this situation immediately by canceling my membership and ensuring that I am not billed any further.

I expect a prompt resolution to this matter, and I trust that you will take the necessary steps to address this failure on your end. If my concerns are not addressed in a timely manner, I will have no choice but to escalate this issue through appropriate channels and seek further remedies.

I appreciate your immediate attention to this matter and look forward to receiving confirmation of the cancellation of my membership

Desired outcome: Cancelation of attempted automatic renewal

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  1. eHarmony Contacts

  2. eHarmony phone numbers
    +1 (424) 258-1199
    +1 (424) 258-1199
    Click up if you have successfully reached eHarmony by calling +1 (424) 258-1199 phone number 0 0 users reported that they have successfully reached eHarmony by calling +1 (424) 258-1199 phone number Click down if you have unsuccessfully reached eHarmony by calling +1 (424) 258-1199 phone number 2 2 users reported that they have UNsuccessfully reached eHarmony by calling +1 (424) 258-1199 phone number
    United States
  3. eHarmony emails
  4. eHarmony address
    10900 Wilshire Blvd, Fl. 17, Los Angeles, California, 90024-6522, United States
  5. eHarmony social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
eHarmony Category
eHarmony is ranked 13 among 148 companies in the Dating Services category