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I traveled from Thailand to Dubai on July 26th, on a holiday of a lifetime! As in I mean, I spent well, as a one off to 'splash out', savings used tec. Myself and my partner arrived in Dubai early am, to chaos when it came to luggage retrieval. Our flight from Bangkok was showing anywhere on any info boards in baggage reclaim. Being on an expensive holiday with Twohigs and considering the excellent service we received at Amsterdam, Bankok and Ciang Mai airports, I remembered coming to Dubai airport, a long, long walk, and someone with my name, telling me, my tour guide would meet me at arrivals , giving me a mad map of the airport!
Anyway, carusel kept going, buggies being discarded to one side, wheelchairs, suitcases? I thought MAD? This is not right, asked a female in an emirate uniform twice, still have her name in my head, was their a delay or a problem with luggage coming through, she told me it could take up to 6 hrs! Anyway, my partner, far more patient then me, ws now getting a little fed up, we had checked oot from our hotel in Chiang Mai 24 hrs earlier and really needed a freshen up, met another guy from Australia whose suitcase hadn't turned up either.
Went to BAGGAGE RELAIM EMIRATE OFFICE AT ARRIVAL! What a queue, what a system! No system at all! Eventually some very "FRIENDLY' female EMIRATE AIRLINE member of staff, asked my partner in front of my, to tell his lady friend to 'calm down! I was only asking how long more after 4 hrs waiting , I was in Dubai for 3 nights and I had paid well for the same, 1st night flying, didn't want 2nd at airport.
With agreeable, ny partner reluctantly put in claim for lost luggage with same emitare desk and we left to enjoy hol. Needless to say, the fab Jumeriah and no luggage, gud luck, the few days were ruins.
My mates suitcase was returned to the hotel later on the same day of our arrival, but despite re assurance from airline staff, hotel staff and emirate airline staff, I am now lost. My suitacse with all, souvenirs, memoirs, whatever from Thailand, my HOLIDAY of a lifetime is? Money will never replace it! I had personal insurance for the trip, they are waiting for a letter of confirmation from Emitare Airlines for a wk now, by email! in order to process my claim.
I will never be compensated for what i had in my suitcase but MAd that I have had to call Emirate Airline Baggage Service [protected]! I know he number off by heart, I have rang this number 18 times in the last wk! Still I have no letter for my insurance company! And my belongings and purchases, gifts, souvenirs are? Lost!
Baggae number EK 570395 missing
compalines number :- DMMEK23546
I traveled from Geneva to Lusaka in business class on 29 April 2017. I discovered my 2minth old bag damaged on arrival - the zip cut off and jammed zipping system. Emirates refused to compensate claiming it to ge west and tear. I demanded a senior official review the natter, they did not even have the courtesy to respond sending me a response via the same junior officer. I just made gold status on their skyward miles and will not be using the airline again and advise others to avoid them. They may look gksmouros on the outside until something goes wrong.
Kenly sikwese
i left my phone charging in the pocket in front of me the phone was buried in the pocket in front i noticed as soon as i walked off the plane the phone was left in the pocket i reported it straight away and nobody would contact any staff to tell them i was waiting on it they sent me to lost and found which i found redicilous as i knew exact location of the phone i rand the phone it was ringing and then it was knocked off as staff obviously found it i have not recieved my phone and am just being told the phone was not found redicilous the phone was stolen by member of staff on the plane who where not informed the owner was waiting in the air port for it i had to board my flight knowing it was in staff possession and getting told today it was not found their was no communication from one department from one to the next i asked if they could call cleaning staff to inform them im waiting on it and they told me no it was different department what a joke so basicly staff found phone taught passanger hadnt even noticed and put it in their pocket i would like to no if their is anybody else had this happen to them and did they go further abut it as i am furious and dont want to let this go i intend on going to a solicitor and bringing them to court for negliganceand advice please
Mustafa Jamour & Anna Zouni (420397) were wonderful. Promote them, please! On 30 Sept.2017 I, my wife Sarah & our daughter Zoe (10) arrived about 2pm at the Dubai check-in counter to get EK432, which we thought was a 3.35 pm plane to Brisbane, Australia. The plane had gone at 3.35 am - our mistake. Mustafa arranged for me to pay the $1500 fine & said there were only 2 Economy tickets on a night flight. I could wait for a week or so to get another Economy flight, or pay $5, 000 + for a Business Class ticket on the night flight. With my credit card unable to stretch that far, I started the difficult procedure of getting the money out of my bank on a weekend, but it was clear that this would not be done by flight time. Mustafa then found another Economy seat. We'll always be grateful to him. Anna also took pity on us, & arranged excellent seats, with plenty of legroom, behind Business Class. We're very grateful to her.
“Emirates stole my Checked-In Bag”
Yes, Emirates stole my Mom's checked in bag.
My mom, wife, baby boy travelled from Orlando to Hyderabad on June 10th 2018. Out of 5 checked-In bags, they were able to collect 4. A PIR was filed at Hyderabad airport and it's been 140 but Emirates website status shows Bag is not found yet.
When I contacted Emirates they asked to fill a form with bills and rejected the claim saying the bills are not on my MOMs name. I don't understand how they expect a Visitor to possess Credit card in USA.
I am never going to travel with Emirates ever.