Enterprise Rent-A-Car
Reviews and Complaints

I rented a vehicle on May of 2022 from the local office and when we did thw walk around we found damage to rear of the vehicle on right rear panel so the employee said she would dictate it on her ipad so now 5 months later Enterprise sends a bill for $1974.13 for damages to the vehicle they fixed the vehicle without telling about the damage so I could contest it.

My name is Samuel Issacharoff. I rented a car from the US for pickup in York, England, and drop off in Edinburgh, Scotland. My Confirmation #1971921819COUNT and Booking #70GINR. I submitted a Claim #[protected] and have heard nothing.

I had an accident in England that left one panel damaged. When I returned the car in Scotland the agent charged a 5,000 pound retainer on my debit card. I was supposed to receive the photos so I could file a report with my US insurance company. I was also supposed to receive a refund for the amount that the retainer exceeded the costs.

I have never heard anything from Enterprise. My travel agent has spent months trying to get this resolved. I am filing my own complaint now. If I continue to hear nothing I will pursue further action.

I look forward to your response.

I think someone needs to review this. If this is how your employees treat customers, I find it absolutely disgusting! You should hold your employees to higher standards. After seeing this I do not think that I would rent a car from Enterprise. I have kept this video to share with anyone that mentions renting a car. This customer did not sound like a young person. Who knows what her story is. She could very well have a medical condition in which the most educated decisions of what and what not to say could be hindered.

Do better Enterprise!

https://www.tiktok.com/t/ZTRHoU8tQ/

I reserved a car at Enterprise Rent -A-Car

When the customer service representative completed the registration process I was told that the car is having the oil changed. An oil change can take sometimes an hour to complete so I became angry, I was unaware of the beforehand and they should have called me to inform me of the delay I have rented cars at Enterprise before and this is the first time this happened.

The Assistant Branch Rental Manager, James N Crawley came over to me and told me that they were not going to rent me a car. I told him that I was going to make complaints about this on the internet. He replied "That's fine."

I called the customer complaint phone line later that day and the representative conferenced called the phone call with me to Mr. Crawley. We discussed renting me a car. Mr. Crawley was silent for a few seconds. I assumed that he was thinking about it. I told him that I was still going to make the complaints about him. Then he immediately said that ...There was nothing they could do for me. Did he say that because I told him I was going to continue to file the complaints?

I have every right to make complaints about him, just like I have the right to make this one, and he denied me service because of it?

So Enterprise...Do you condone this kind of behavior?

If not, what are you going to do to ensure it doesn't happen in the future?

Today I noticed you have taken £160 from my account which is unlawful. This is unlawful because I ordered you not to. This account was in dispute, as I did not agree to your accusation of damage. If this transaction is not reversed within 5 days I will issue a personal writ then a personal lien against you (not your company) for damages and undue stress caused. Please reply to email address

[protected]@hotmail.co.uk

I was in an accident by no fault of my own in what I thought was a friend's rental truck. The officer knew the boy and treated me badly and blamed me for the accident when it wasn't my fault. Well we delt with 4 fraduant caimsnon my own personal insurance all denied and out the blue I get a bill for almost 16,000 to pay for a totally vehicles repairs and most of which was never broken or needed to be replaced but they changed me and want me to pay it even though it was covered by friends insurance and enterprise also. This is crazy and the accident alone cost me $700 that the tow company stole out of it as well as personal property belonging to me and my daughter who was with me that day.

Hello, I rented a vehicle from Enterprise October 2 and October 3 at the Newcastle Airport location. I parked the vehicle where I was staying at the Britannia Hotel at Newcastle Airport. They required I register the vehicle and pay 5 English pounds every 24 hours. I did this. I parked the vehicle first time at 1:00 PM on October 2 and left at 8:00 AM on October 3, so less than 24 hours. They incorrectly cited me for not registering the vehicle and paying their parking fee and sent you the citation. You in turn have charged me 35 English pounds. This should never have been charged as I followed all rules and regulations of Britannia.

As I do not expect to refund me the fees charged I am taking steps to contact proper Government agencies in the UK to investigate Fraud and criminal charges against Britannia and Enterprise as there is zero legitimate reason why I should be penalized for a violation that NEVER happen. In addition I have notified Expedia through whom I booked the Car Rental of this issue and will take every chance I get to give Enterprise a negative review on social media and never rent a vehicle from you again unless I receive an apology and a refund for unjustified charges against me.

Raymond Williams

Every time enterprise on garnesferry take a payment they never give me a curiosity call. The 19th of October I had to pay a $30 overdraft fee because of them and now today Christopher going to tell me it's nothing he can do about it I signed a contract and if I didnt wanna pay I can turn the car in. So unprofessional for him to talk to a customer like that when Im having to pay extra money because I wasn't informed. when all I was asking for the money to be returned back until later on today.

literally been waiting on my rental car now for two and a half weeks but they keep telling me every time that I go in there that they will have something available for me in a day or two but they never call and didn't they sent me up with an appointment to go there so I go there to pick up my car and all of a sudden they are sold out again even after telling me that there would be one available so my car was stolen 3 weeks ago and I've been out of vehicle this entire time my insurance was only going to pay for a vehiclei have until the 21st or the 22nd it now the 20th so it completely screwed me on having a vehicle to be able to do anything or go to the store or anything

I was in urgent need of a rental car and made a reservation through the Enterprise website. No problem, my car would be ready at 8:00 am when they opened in the morning.

I was ready to go get the car and my Lyft driver was in the driveway ready to take me there. As I was about to leave I received a phone call saying that there were actually no cars available.

So now I had to send the Lyft driver away and start cancelling my appointments for the day. Very upsetting to say the least

I sent this email to [protected]@enterprise.com, but no response, so let’s try this way.

Good afternoon,

I had an accident back on August 7, 2022, and I am currently in my second rental vehicle from the Enterprise Car Rental location on 159th Street in Orland Park, Illinois.

In August, my husband and I rented a Dodge Ram 1500 Big Horn edition as that is what I normally drive. I was able to look past the fact that it was the cheapest version of a Big Horn Edition that I had ever seen in my life, as I figured yours is the business of rentals, and some customers may not treat your vehicles with the respect that they should. HOWEVER, I was NOT counting on the truck being absolutely filthy both inside and out (not being able to see out of the windows is quite dangerous), I did not appreciate the flowery stench of whatever spray the location used to disguise the stench, and worst of all, I really wasn’t counting on all of the tires being under inflated at 29-30 lbs! It’s a good thing I’ve been driving Dodge trucks for 20-plus years, and that my husband and I have an air compressor in our garage! By the time I returned the truck to Enterprise, it was in MUCH safer condition than it was when I got it!

Now, I’m in a Silver Toyota Four-Runner. This vehicle is no better. The difference is, I have photos this time. Same horrible stench. Same filthy windows and mirrors (which I will try clean this evening with whatever works). I also found a used Vape thing, french fries and crackers under the driver’s seat, and napkins and a fruit bar under the passenger seat). I’m happy to send you the pictures of someone even responds to this email.

I remember when Enterprise was the elite car rental company. Now it seems that one can get a higher quality vehicle from Budget / Avis. Has your company truly lowered all standards for maintaining its fleet? Is there no longer such a thing as cleaning the vehicles upon return before releasing to the next customer? Or is this simply an issue with the Orland Park location?

I’m paying an additional $20 per day for this “premium” vehicle that is certainly NOT “premium,” and I’d love to know why.

Any insight would be greatly appreciated.

Thank you,

I FORGOT TO MENTION THE EXPIRED LICENSE PLATE! Just unbelievably horrible.

In 2018 I rented a vehicle from enterprise rent a car in Mount Pleasant, South Carolina, I had spoke within them several times and making them well aware I was returning the vehicle late and i apologized. . They kept blowing my cell phone up over and over again and even as I was pulling in to return it. I received late fees and declined not pay the late fees as I was so upset and frustrated with theses people and was made to feel like I was being treated like a second class citizen, I felt bullied and extremely uncomfortable by these people and especially the woman who was managing the place. When I was speaking with the manager who was some lady there and she was acting like the car was her baby and asking me where I was and to bring her baby back home to her. she was speaking to me like that about car. It was very strange and creepy. As she kept blowing up my cell phone up over and over again repeatedly after we had just spoke. They had me so stressed out and frustrated since the beginning of the rental and to the end decided I would never do business with them again what so ever. The whole staff was completely rude and not friendly and not welcoming at all. The reason I am writing this now. Is I now live in Florida and my car was flooded from a bad rain storm and is being repaired for damages. This happened 5 to 6 years ago already. In reference to all this crazy experience at this location My car insurance sends a reservation to get me in a rental car to enterprise. This whole instance has slipped my mind by now. Moving forward I Went to pick up rental car to come to find out I am on the do not rent list, surprise surprise right! The lady at enterprise in Florida is explaining why I am explaining cause I Turned in the car late and them calling me several times ect. Not returning car. Also letting me know I owe late fees. I refused to pay them the late fees and told this manager that while speaking at the time . Unfortunately I don’t have a choice on getting a car except through them. I am making people aware how I was treated at that location. I am now missing a ton of work and have no car for a few weeks while mine is repaired. The problem is here their is two owners ships of most of these car rental places it’s monopoly. These two ownership each own most of the other reveal place. Unfortunately it’s a monopoly. I am not the only one who has these kinds of experiences. Many complaints out there.

My insurance company contracted Enterprise to provide a rental while my car was in repair. My first car had a cleanliness issue, a very foul smell. I then was given a second car, and while I was driving on the road, I found out that the horn did not work. I called Enterprise to complain and the company did not return my call. I called customer service to escalate and I was promised a return call from the district manager and no one returned my call. On my own accord, I went to another Enterprise location and I was given a third car not in the category of car that currently pay for from my insurance. I drive a Mercedes SUV and I was given a Camry. I should be in the SUV category. I called Enterprise customer service to complain and they promised that someone would call me to resolve.

And of course, once again no one has returned my call. This is really unacceptable service. My name is Donna and my number is [protected]

I had a rental through my insurance company while some damages were being repaired to my vehicle. While in the rental the vehicle was totaled by no fault of my own. She was cited and her insurance admitted fault immediately. Enterprise added the $500 for my deductible almost a month later after it had been pending and then removed. They were aware of the accident immediately, I had gotten them the police report showing liability, and had kept in contact with them throughout the entire process. A month after the accident when they added it back to my card I found out that Enterprise never called her insurance to verify liability, they simply charged me for it. I have literally called them 11 times and have spent hours on the phone attempting to get this resolved. Last week the woman finally called and verified liability and promised me my money back. I still do not have it back. Calling them does nothing.

This is my worst experience ever at Enterprise. I rented a Ram pick up truck and as I was finalizing the process the clerk ask if I had full coverage and was my deductible $500.00. I replied yes I have full coverage and a $500.00 dollar deductible. I let him navigate through my policy online until he found what he was looking for. As all this was taking place, a caucasian customer was also renting a vehicle and which he so happen to have a caucasian clerk, which my clerk was also caucasian. The other said to her customer I’m sure you have full coverage and a $ 500.00 or $1000.00 deductible because you just brought a new BMW. She never verified his insurance but I had to verify my insurance with my clerk. So I told my clerk that the other clerk did not verify the other customers insurance but you are making me verify my insurance and that I have a $500.00 deductible. My clerk responded by saying it’s because of the vehicle you are renting. I have rented all types of vehicles at Enterprise and they always verified my insurance. Im sure Enterprise is suppose to check to make sure all their customers have full coverage before renting them a vehicle. I ask to speak to a manager which was Ryan. Ryan was extremely rude and was trying to antagonize me.

He did not try to help or provide a reason for what just happened but he kept on trying to engage me in an argument. Then come to find out the Pickup truck that I reserved was not even there it was in Stratford, CT. One of the other workers offered to give me a ride which I said okay fine. I waited outside and come to find out Ryan was going to be the one transporting me over to the Enterprise in Stratford. I told Ryan no thanks and that I will catch an Uber and he starts laughing and making sarcastic comments. I caught my Uber and Ryan met me over at the Enterprise in Stratford and again he started right back antagonizing me. Ryan clearly has a problem with African Americans. This has been stated in other reviews for Enterprise which mentions his name and how he treats African Americans. The owner of this establishment should terminate Ryan for his racist behavior. I have experienced racism before but for someone trying to start a fight with me is outrageous. I am never going back to this establishment. The business owner of this establishment really needs a talk with his employees on how to treat people. We are all human and should be treated with respect. Ryan needs to be FIRED

Date and time of the incident 0ctober 7, 2022 at 930am-1030am

Chris Gee -[protected]

My email address is [protected]@yahoo.com

Please feel free to contact me.

Not a HAPPY customer. I booked a reservation online (so I can attend a funeral) I get a call from several locations that they do not have vehicles. Why do enterprise allow you to book online, but the store calls you and say there is not cars available. BAD BUSINESS PRACTICE. When speaking to the locations what I noticed is the locations, customer service rep, escalation department and the ENTERPRISE car rental website does not interact/interface with each other.

These are the excuse I heard today.

- The cars are in the shop = EASY FIX, when a car is taking in for service, put a note in the computer, remove it from inventory.

- Customer service/escalation team should not be making reservations. WHATS SHOULD THEY BE DOING

- 2 locations had vehicles= however, they had a line of customer waiting. EASY FIX, Ma'am or Sir, our vehicles have been reserved, however if they do not pick the vehicle up by a certain time, that vehicle will be made available. BETTER YET WHO is in charge at enterprise?

My next step is the better Business Bureau, Federal Communication Commision, ETC. This needs to be fixed ASAP!

Reservation #[protected]

Insurance reservation in Victorville, California. Enterprise rent me an abused auto, scratched up and hard wear, old dirty tires, no hub caps, no stem caps on four tires, deep scratches a wreck on any lot. The agent and I both took pictures. noting the rough condition. Only car available to rent.

Enterprise never detailed what damage claimed, or amount. They just wanted insurance info (which they have on file). If I did not give insurance info they would hold me personally responsible for this alleged damage by me.

Hello, I am very disheartened about the disgraceful service my family and I received from TRINA the manager at the Highway 5 location in Douglasville GA. Trina is a horrible manager, why is she there at the store working as a manager with no personal skills to deal with customers? Her customer service skills is horrible, she speaks to people in a demeaning manner and used profanity on the phone as well. Please do something about this lady.

I Timothy Mayo purchase a 2016 Hyundia Sonata February 2018 from enterprise 2312 York Rd Timonium Md. Recently to l took my to car Hyundia dealer ship because it lost all electrical power. The dealer ship discover the car been rewire causing damage to ignition switch fuse box and main harness which is expense to repair. They suggest l contact you to help with the repairs. If l need to send picture of the damages l will also Hyundia is willing to speak with you about the repairs. My contact number [protected] email [protected]@yahoo.com