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Enterprise Rent-A-Car review: Rent a car

Nina pakdaman of Langley, CA

Jul 09, 2024 4:15 pm EDT

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I have a complaint. Almost 9 months ago, between August 19 and 21, I had a small accident that was not my fault and I brought the car in for repair. Your company rented a jeep for me, and when it was delivered to me, they said that you have to choose one of these two insurances, and I inevitably chose one of them, and after a week, they gave me the car and I returned the jeep from I reduced the amount of 94 dollars for insurance. When I said that I was unhappy about this, they said that we can return 20 dollars to you.

which I did not accept. And when I called icbc, they said that the insurance of my car that had an accident was automatically transferred and there was no need to re-insure and there was no additional cost. I again went to the Langley branch (the same branch that gave me the car) but they did not accept it. If the force that worked there told me that you have to choose one of these two insurances and you have no other choice. Now I want to file a complaint and get back the money that was forced from me. Please guide me

Claimed loss: 94.40$

Desired outcome: refund my money

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Enterprise Rent-A-Car response

Jul 15, 2024 1:42 pm EDT

Enterprise Rent-A-Car customer support contacts

Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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Hi Nina, we would like to look into this further but need some more information. Please email review@em.com with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. –Chris R.

I sent you email with documents but i did not answer from you. What should i do?

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Enterprise Rent-A-Car Contacts

Enterprise Rent-A-Car phone numbers

+1 (866) 534-9270
+1 (866) 534-9270

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For users of TTY devices

+1 (866) 445-8284
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Customers with Disabilities

+1 (866) 458-9227
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Enterprise Exotic Rentals

+1 (800) 325-8838
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Maintenance Program Information

855-266-9289
855-266-9289

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Enterprise Car Rental Reservations

+1 (877) 416-0000
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en Español

855-266-9565
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Customer Service

800-307-6666
800-307-6666

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Roadside Assistance

866-507-6222
866-507-6222

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Enterprise Plus® Member Services

866-225-4284
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Customers with Disabilities

+1 (877) 881-5500
+1 (877) 881-5500

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Enterprise Business Rentals

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Enterprise Truck Rental

+1 (877) 233-5338
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+1 (888) 480-3722
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Enterprise Rent-A-Car address

600 Corporate Park Drive, Saint Louis, Florida, 63105, United States

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Oct 31, 2024