Enterprise Rent-A-Car
Reviews and Complaints

i made a reservation for a full size car at one price and when i went to pick up the car it was not available for that price. this caused me to cancel my vacation. i am very upset about this because ive been looking forward to this long overdo time off...from this day forth i will tell anyone who ask me that enterprise is NOT the place you want to rent from. ive been a user of this company a couple times before and this experience has changed that for me, family and friends forever!

I am writting this because I have not received a response to my previous complaint. Attached is a picture of the complaint I posted a few weeks ago. I used to love using enterprise rent a car, but after this last experience I doubt we will ever use them again due to the moon township locations incompetence. Their incompetence really messed up the beginning of my family's vacation. They really put all of us in a bad situation. Below is a picture of the original complaint I left.

Thank you

Scott Besecke
[protected]@yahoo.com

Dear madam/sir
I have arrived at King Khaled Airport (Terminal 5) - Riyadh on Monday 28th June 2021 with my car booking no [protected]. Mr. Musa Alqahtani was working at counter who was informing me that system does not show my reservation.
He asked me to use my mobile and call service centre (not him) [protected] and when I told my problem to lady on the phone, she asked me to let her talk to him ( but he refused ).

Anyways, after almost 40 minutes, the lady send an email to confirm my reservation and solved my issue.

My complaint is about Mr. Musa Alqahtani impolite attitude.

We reserved and rented a Dodge Challenger online for pickup in fort Myers with my debit card as we have many times before. The counter also stated debit cards were allowed to be used. When we go to pick up the car we were told we were not allowed to use a debit card. We are thousands of miles away and I was lucky my husband had his credit card on him to be able to rent a car because we were told we couldn't use my debit card but could use it for payment when we returned the car. We just returned the car and we were told we couldn't use my card as we were told because it doesn't match his name when that was the reservation name. We were given the worst customer service ever.

We have been presented an invoice (£250)/ number [protected] claim number [protected] from Enterprise/yourselves for the cost of a replacement tyre on a vehicle hires us to us whilst our vehicle was being repaired after recovery to Sandal BMW Wakefield 4 series, registration YG60BWO chassis WBA4K32090BX61282).
The resulting invoice was generated after we experienced a tyre warning light shortly after taking possession of the vehicle, subsequently the vehicles/tyres were inspected by a local tyre garage after being attended by the AA.
Though we do not dispute that a nail/puncture was found to be present in the drivers side front tyre, we do question if this issue was present prior to us taking possession of the vehicle the tyre pressures could simply have been corrected and the warning light reset prior to us taking possession of the vehicle, as a result we could be in a position where we are being invoiced for a repair carried for an issue that could have been a pre-existing issue.
I have asked for a report from the vehicle which confirms and pre-existing faults - but not received any response. BMW UK may be able to assist here in looking remotely into the vehicle's history stored faults. I have already contacted BMW customer services but had no response.
We were not in a position of hiring a car by choice or for an issue created by ourselves, but as a result of our own vehicle being recovered due to a manufacturing defect the took two weeks to resolve due to part order issues.
What we deem to be a threat by Enterprise in making reference to debt recover services prior to even opening communication with us to discuss the matter, we feel is
extremely poor customer service prior to inflicting fear!
Obviously we will not be using the services of Enterprise in the future, and would hope that BMW UK look into the choices given to their customers for rental cars in the future,

I was traveling north on highway 2 in Columbia Falls MT (our home) with my son in the back seat. I was in the slow lane doing the speed limit. There was an Enterprise shuttle trying to turn left (south) I'm guessing to pickup people up from Glacier international Airport. He cut me off leaving about 15 feet for me to slam on my breaks and lay on the horn. Luckily I was paying attention because it would have been a horrible scene. After returning home I called Enterprise and spoke to the manager at the Columbia Falls location to let him know what had happened and that his driver was being very unsafe and putting peoples lives in danger. He apologized but also chuckled. I asked if he was going to do something about this and he said he would talk to the driver. BUT... When he was responding to me and chuckled in mid sentence. Like haha. At least you didn't get hurt. But we have more important people to tent to. Totally pissed me off! I realize its tourist season in Montane and you have a job to do. But good lord don't forget about safety. I hope people read this review before trusting there drivers.

Hello, I am notifying you that myself and several other business and independent contractors will be filing complaints to price gauging one way rentals in major cities across the country. Enterprise was a resource that we depended on for several years. I looked for one way rentals in the Chicago area and was told by one location that I had to pay a 1 week minimum for a one day trip, another location told me 2 week minimum for the same. I will be contacting attorney general's across the country to combat this fraud that your company is going to people

Dear customer claims department, you have a driver miasiah leigh brown that was driving your 2020 chry van vin id# 2c4rcidgxlr16418 license plate number JAX 2699 N.C. 2021 on June14 .2021 that backed into my 1999 jeep grand Cherokee SUV a police report was filed, officer l.
Chapman with the Lenoir police department local report number 21-03266 enclosed information

rental vehicle driver: Miasiah leigh Brown
226 Wilson street
Lenoir N.C. 28645
driver license number [protected]
DOB 7/9/1998

driver information on the 1999 jeep grand Cherokee
Donna Bentley Oliver
3081 Blue Creek Road
Lenoir, N.C. 28645
driver license number [protected] N.C.
DOB 6/9/1973

owner information of the 1999 Jeep Grand Cherokee

Marsha Lynn Cameron
5182 Corbin lane unit # 7
Hickory, N.C. 28601
license plate # ECH 1061 NC
insurance policy number q081513988
Erie Insurance Exchange
non reportable accident date 06/14/2021
accident county Caldwell
officer L. Chapman Lenoir police dept.

Miasiah Brown said she had insurance Coverage with
the general crossroads insurance
insurance policy number [protected]
Hickory, N.C. tele number [protected] Agent Tracy

I contacted her insurance co today and was told she does not have coverage and that enterprise had called her to verify coverage when she rented the vehicle and was told she has no insurance coverage at that time
Mrs. Brown and Mrs.Oliver were at the quality mart in line to pay for the gas when Mrs. Brown put the van into reverse and pressed the gas wide open running into Mrs. Oliver Mrs. Oliver was blowing her horn and wasn't able to back up because other vehicles were in line behind her she ask Mrs. Brown if she didn't hear her blowing the horn she said yes she didn't know why she did that. Mrs. Brown explained to the officer that she was guilty of the accident and told him what she did. This took place on the private property of the quality mart gas station so she was not sited a ticket however she admitted to being guilty and explained everything in detail. Mrs. Oliver is my daughter in law and was driving my 1999 jeep. I contacted my insurance agency today they said your company was responsible for taking care of the claim, please file your claim on this accident I contacted the hickory enterprise office today where Mrs. Brown rented the van from they told me to email you I have tried all day to reach your customer care department with no luck I was on hold several time for hours today. Enclosed you will find my contact information

Marsha Cameron
[protected] cell
email address: [protected]@gmail.com
please let me know what I need to do to file this claim my daughter in law Donna Oliver had to go to the ER she has some back injuries also from this accident and needs your information to complete her ER visit paper work,

Thank You,

Marsha Cameron

I will like to file a complaint on the Rockwall Tx enterprise office
I rented a car there and returned it and I can not get my money returned nor can I get a invoice
The girls in the office was rude and unhelpful and they tell me lies

I reserved a car for McCarran Airport for Saturday the 5th thru Sunday the 6th.
We picked the suv up at about 1:30 am Saturday morning and told we didnt need any paperwork and a receipt would be give to us when we drove out once we showed our drivers license. We did not get any receipt. Sunday when we returned car between 9-10 pm, they asked for a receipt which we did not have. The guy went into the booth and after about 10 minutes came out and said he could not find the contract. I said we have a plane to catch and he said do not worry I will find it and close it later. Back in Ohio, Wednesday afternoon I get a call asking when we were returning the car. I was furious. After about 4 calls they said not to worry they would look for the vehicle. ARE YOU KIDDING ME? They said they would review the camera to verify I returned it. After the last call where I felt like I had to defend myself the girl was asking why I left on Sunday when my reservations were until Tuesday.. THEY WERE NOT! I had to be at work Monday morning. Still furious...and now I have 3 charges from enterprise on my credit card... I have still not gotten a call and have not been able to reach anyone to help me. I filed a complaint on Wednesday and my complaint reference number is [protected]. Again I still have not been contacted and explained what is going on .. I did a few hours ago get another notice saying car was returned and they charged me again. By far worst customer service I have ever experienced. Apparently Bobby Miller is manager at the McCarran enterprise office and has never even reached out to me. By the way they kept telling me the suv was silver when in fact it was dark grey. Meanwhile my sister in law also rented a car at McCarran from Payless. She did have reservations until Tuesday.. When they returned their car on Tuesday they told her she already return it. Hers was silver. She had to argue with them to take car back.. The gave her $375. dollars back and she should have only gotten 170 back. I guess Enterprise decided to charge me. I have also filed a complaint with consumer affairs. I cannot afford to pay for a car that they charge my credit card for 3 different amounts on 3 different days. After all the stress I have been thru I should not have to pay a dime. Will NEVER EVER use them again and will be sure to tell the WORLD how terrible this expericence was and still is.

My complaint is against Joe at the Reading enterprise in the car I made a reservation for 7:30 in the morning he called me at 7o'clock in the morning and told me that he couldn't get me a car till 2 PM I said OK I guess so I called to complain about him putting me off and they put it through to his supervisor and then he retaliated against me by telling me once I got there that I couldn't rent a car because I don't live here and I have a debit card unless I gave him a bunch of phone numbers my mom and dad‘s and everybody so I gave him some phone numbers and then he went in an office and came back out and told me sorry I can't rent you a car after he made me wait all day long he retaliate against me because I made a complaint on them I rent often and he just costed you my business my mom‘s And my landlords I rent all the time I have a whole bunch of points they know I'm not gonna off the car just look at my history I went all the time not anymore I don't know how this can be resolved without a termination being involved he ridicule me in front of all those people He thought that was funny smirking as he walked back in the door I missing a very important doctors appointment because of him I need to CT scan so they can place the needle in my neck for injection and now I don't know if I'm in a time to make it I got a find a way to get there now sincerely a very disappointed customer used to be customer He knew in the morning when he talk to me that my truck was broke down and I need to leave here and I'm returning the car right back to the same place so I don't see what the problem I've been here but he just wanted to retaliate because I complaint on him that's not right I'll be waiting a month and a half for the doctors appointment now I'm missing it in the necks gonna keep hurting and he knew what I needed you at the doctor to because I told him so keeping me in pain was his way of paying me back I Jasper for complaining for him making me wait all day for a carI am very disappointed My complaint was via live chat with Adam and he put the paperwork through to the supervisors to let them know what's going on my email address is JD Hollingsworth [protected]@gmail.com all small letters

I rent from enterprise all the time frequently since 2017 and was quoted an incorrect price they did not honor. Since switching rental car locations I have experienced nothing but madness! I am unpleased and very dissatisfied! I make reservations at this location and it's a long wait time each time I have went to this location with no accommodations besides I'm sorry. I have waited over an hour before and the other times at least 40 minutes. The workers they have moved from this location the beginning of the year were great! I have nothing pleasant to say about staff now. I have transactions that are pending on both credit cards and I made it clear to charge one credit card. I am upset and this has put the icing on the cake.

I requested my points be transferred to my wife's account via the email enterprise provided and followed exact directions. The website says 2 business days. Didn't happen. Called 3 days later and told to resubmit the email. Submitted again. Followed up with a phone call the next day and nothing happened. It's now been a week since the initial request and still nothing down. They provide no assistance but just say that it hasn't been completed and provide no assistance. Points are needed for reservation in 2 days.

It's a shame in my honest opinion that Enterprise has gotten to the point that they don't care about customer service anymore.

I reserved a truck at the Lois Lane location in Wake Forest, NC as I have in the past on multiple occasions weeks in advance. I arrived to pick up the reserved vehicle and the person who greeted me and who also later in our conversation identified himself as the manager told me they didn't have a full size truck and asked if a smaller truck would work. I said no that I had reserved the larger truck for a specific purpose and the smaller would not work. He told me he had nothing else to offer and that I had no other options. I asked him to check other locations which he did with reluctance. He called one location and then kept saying to me he I was out of options and then refused to rent anything to me at all.

I cant believe this person is at the managers level. Enterprise needs to do some employee training and not allow the reserving of a specific type of vehicle if they aren't going to honor it. .. I must add that we did call this in to customer service and to this date haven't heard anything.

Worst customer service I have ever experienced.