CB Vehicle Rental and Leasing Enterprise Rent-A-Car Damaged vehicle memphis airport

Enterprise Rent-A-Car review: Damaged vehicle memphis airport

Millieie of Indianapolis, US

Sep 21, 2023 3:07 pm EDT

Verified customer

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I rented a vehicle August 4 returned August 7, 4:00 am, left keys in drop box and car was fine, I received the close email to me which states all is good with the vehicle you turned in, now a month later I have been contacted by recovery/damage stating that there was damage to the hood, and was told they had not been able to reach me, which is not true I have been renting for over 20 years my information has not changed, I was advised to contact the branch to view video of when car was dropped off, I have not been able to get anyone in the branch for weeks now, no one from the branch has contacted and I have not been able to reach anyone to get this issue resolved, and no one at the toll free customer service number has been able to help me, what do I do now? I did not cause that damage and I am very upset with not being able to speak with anyone, I need help and don't know how to go about getting it. This is so frustrating, because I would never have dropped off a vehicle that was damaged and not have notified the branch.

Camille Hicks ([protected]@icloud.com)

Desired outcome: They view video and see car was not damaged when it was dropped off so that I am not forced to pay $700 for damage that I did not cause.

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Enterprise Rent-A-Car Contacts

Enterprise Rent-A-Car phone numbers

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Maintenance Program Information

855-266-9289
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en Español

855-266-9565
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866-507-6222
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Enterprise Plus® Member Services

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+1 (877) 233-5338
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Enterprise Rent-A-Car address

600 Corporate Park Drive, Saint Louis, Florida, 63105, United States

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Nov 20, 2024