Enterprise Rent-A-Car review: Rental agreement

I have been dealing with Enterprise car rental company due to a no-fault claim and this place of public accommodation has placed me in numerous events of discomfort and what I feel has extended to retaliation.

My first interaction was on 10/30/2023 roughly around 5:50pm, while waiting second on the line for a reservation/pick up, I was discriminated by the branch manager because I was not pregnant, so special services and accommodations did not apply to me. When I brought to his attention, he confirmed that she was being treated accordingly/with high standards due to being pregnant/parent.

My Second interaction of being wrongfully treated was on 11/11/23 at 9:00am, where the branch manager vigorously and continuously kept turning me away while attempting to swap a rental vehicle due to my budget as he purposely waited until I had exhausted my deposit before doing so. When assessing my contract and verifying information related to additional charges, the manager retaliated and forcefully canceled my rental agreement as he stated it was a privilege to rent for enterprise and because I was inquiring about my contract charges and payment(s), he could no longer rent to me and cancelled my agreement contract which had three days left of rental/paid out. I felt that it also related to me witnessing an altercation between employees in prior visit that I had mention in a previous conversation with him as I declined to inform him of details, he retaliated with making unreasonable decisions, while leaving me abandoned in the streets with a bulk of belonging leaving another employee to pay my cab home placing me in a cab service.  

My most recent and third encounter relates to an act of discrimination against my race because I am Latina/American. On 11/16/23 at approximately 2:25pm, while speaking to the loyalty dept. regarding account concerns/errors, the representative continuously insulted me while laughing and categorized me of being a particular way whiling relating to my race and kind and degrading me to make me feel less than human.

I have made so many attempts to discuss these matters in detail with the area manager while I have not received a call or email as promised since the first event on 10/29/23, and till this day 11/16/23 I have yet to receive a call.