Evony
Reviews and Complaints

I have been trying to get an issue with their customer service fixed since January, after a month or so they respond with the same question they started with and it just constantly starts over

Once you give the game your information the refuse to delete your account. They suffered a security breach in 2016 and do not follow the 2014 EU "right to be forgotten" laws. (Article 17 of the GDPR.)

Do not trust them with your data. They refuse to create an in app/website means to delete your account in accordance with the law.

This is April 2021 and they aren't following laws passed in 2014.

You for example are charging 2399 pesos for a $99.00 package the peso is only 18to1 19 to1 at best. That is almost 24 to1 it has not been that high in over 5 years I live here I know, so why are you charging sooo much more than the dollar is worth? That is just plain stealing!

Hello, my name is Victor Alvarez, I have an account on the latest server. My email is [protected]@msn.com and my user name is 👑Sgt-A👑 I'm in Tavern (TVN) alliance my current level there is 26, I have spent a great deal of money in the past 5 days and just now I tried logging in and it says that I have been disconnected because someone has logged into my account. I don't see how's that's possible. Ut I need assistance. My phone number is [protected].

Hi.
When ever I report somethings wrong. I start a ticket with customer service. They get back to me, but then when I go into that ticket. It says "failed to load comments" with a button to retry. That's what it says every time I report something. I've pressed retry many times over days at a time. It never loads properly. Once before that started happening it used to work and they said to send pics. On my side it won't let me send pics. As you can see in the pics I've sent you here. The attached button isn't on.
Please fix this. I can't report anything cos I can't open anything or send pics of anything.
Usually my complaints are about my troops dying for no reason. I've not signed into the game for days. I haven't sent any troops anywhere, not gathering recourses, none on any missions, nothing and I've had a truce agreement active. Yet when I sign back in I've got 20, 000 troops dead and siege weapons dead.

Last year I began playing evony due to covid. I was charged from my bank account over $2400 of which I didn't keep a record of purchases but disputed the charges. When apple pay denied my dispute, I had no way of proving the over charges and ate all monies. Went and secured a prepaid cc to keep track of purchases. In feb I purchased 1-$99 got charged for 7!

Dear Evony... I just bought 1000 gems and claimed limited time gift of items against 1000 gems but checked in my items... They were not there… No gold no research speedups nothing my monarch ID is [protected], and I bought 1000 gems on 10th march around 2.30 pm India... Please give me my items email ID is [protected]@gmail.com

I hav3 been unable to access my farm account for 6 weeks. Many many tickets it's completely unreadable responses when they even bother to respond. Several emails sent and repeated responses. I have been asked four times to make a new account, send that ID Number, along with the lost ID number and I will be reinstated. This has still not happened. I have lost valuable build time, rewards and prizes due to YOUR total INCOMPETENCE in this matter and this is a FINAL FIX IT OR CLOSE IT request. I am no longer prepared to put up with your grossly disrespectful attitude towards people who pay and still like to play this game.
The clock is on, you have 48 hours to resolve and massively recompense ( top general and gold Europe sub city) amongst resources and millions of speed ups to get my account upto date

Lost ID: [protected] GUS
New ID:[protected].

My account name William OJ
ACCOUNT ID [protected]
I can't get access and I have tried accessing it for several times but it can't link back please help me

Dear team,
There may be many people who love this game.
I download it for mistry puzzels later i came to know about the game. It was nice discovering and learning it..
It was still ok to Fight with monster. But it became dirty when it came to alliance war or attack on new players.
You are unknownly encouraging distraction all over the world

While building alliance city, the game does not show anyone camped. The city wasn't built in time and upon 2nd attempt - the same issue is occurring. Always shows no troops camped and no reinforcements.

Server: K444, X558, Y 382
Alliance of Dragons

*TEAM 1424*

My server 341, gws alliance, monarch name ashsiri
On 14 jan I updated my app... Since then im unable ti open it...
I just can loose my game at this point of time... Please solve this problem as soon as possible

I am been Ripped off, buy items and the items don't get added to my inventory, HELP!
This is the 5th time I bought item and i gont get them added to my inventory and the most annoying part is when you contact the support to check and add they would only say the order is confirmed in their Log. If not added ask google play. I buy through G-pay cos they are the most trusted place to buy game items, for how long would players be ripped off.
Attached are receipts of the 2 latest purchase from the game via Google play:
1. Last night receipt is included the Super resource(1M item was not added)
2. Today just now(none of the items added).
And many more.
*PLEASE IF YOU EXPERIENCING THIS, KINDLY RIASE AN ISSUE, THANKS*

I have mailed many times since Wedenseday night about an account being accidently unlinked with no answer and with SVS starting this afternoon now my account is unbubbled and un protected I have spent alot on this account building it up and getting the troops where its at.

I have yet to even get a blink of an answer or info on this but thru research I have found other people have had this problem and supplied the info asked.

Svs is or has always been laggy. I ported over to enemy server and sent an attack on an in bubbled keep and the game crashed and kicked me out. When I logged back in I was attacked twice and lost 700mil power. CS can't find the crash soo they won't help me with healing or replacing the troops I lost. Which is unacceptable considering the damn game lags soo much it's impossible to catch every damn crash and error. I need compensation ASAP!

On December 1, 2020 I sent the following email:

Dear Customer Support,

Please see attached receipts.

There are too many glitches in the system, and it seems like in my Inventory I'm not always getting the items I have won or purchased. I have bought several small packages. I'd like to buy a bigger package, but I'm afraid it will just be a waste of my money if the items don't show up in my Inventory.

What is the best package to buy for fastest growth? I am in great need of speedups, especially the longer 3-8-12-24 hours and 3-7+ days. I could also use better generals, like the top 4 gold generals in the Arabian culture. I get nothing worth my effort from my Tavern. Lots of Experience, Stamina, Gold, and anything else you can think of that would help me build a strong army and an impenetrable Keep would also be appreciated.

Finally, there are several other glitches. For example, I am now unable to click on a marching army and see who they are. I can't even find my own while tracing. My tracing speed is not consistent - some times really fast, sometimes really slow - without me changing anything. My signal goes in and out - my Internet service is the strongest available, so that's not the problem - in the middle of performing an action (for example, several times I've been charged for Research that didn't take place, or stamina has been drained but my army didn't move.) Plus there are many, many other problems with your system. I've heard several complaints about similar issues from other player-friends. Please look into that.

Thank you for your kind and prompt attention to all these matters.

Sincerely,

Maat-Nu-Neit
ID#[protected]

I did not receive an appropriate answer, this on December 3, 2020 I wrote again:

Dear Justin,

To what are you referring? This is not the answer to my questions, which Jestoni never answered either, and it does not resolve the issues.

As a matter of fact, I regularly clear ALL of my apps caches; and I've already uninstalled and reinstalled Evony in the past, when your system crashed and kicked me out for 4 hours! Doing all that did NOTHING to resolve the ongoing glitches and problems!

So here's the situation, as plain as I can make it for you:

OPTION 1: I uninstall this game and you refund me ALL the money I've already poured into it without getting what was promised.

OPTION 2: You help me find the best package for my rapid growth, with all the necessary items, credit my account with what I did NOT receive before (reprogram the account, twitch the system - whatever it takes!) and make it worth my time, energy and finances to continue playing it!

Please stop beating around the bushes and giving me run-around answers.

I have tried to be very clear, polite, considerate, and professional towards you every time I communicate.

I expect a CLEAR and satisfactory answer from you within 24 hours.

Sincerely,

Maat-Nu-Neit
ID#[protected]

I still have not received an answer. I have been trying to resolve these issues amicably for over one month. I'm done being patient.

First, I have complained to the support team few months ago to be moved to another server because I am on a server where I am been discriminated and treated badly, been bullied to join alliances which I dont want to as a result of this I get hit every time and I find it difficult to grow or enjoy the game and yet I spend hard earned money to buy resources.
This I complained in the forums so the rest of the world can see what is going on in my server rather than fix it I was blocked.
Secondly, I find it awkward the type of erotic sexual chat going on on the world chat of my server everyday and I am beginning to think this is just not a game but an app to support pornography and sex.
I ask to be moved some other sever with all my resources or alternatively I should be refund every cent I spent in the game for since i joined and i delete the game.

I've been ripped off a number of time in game contacted support weeks months later they come back with rubbish answers this game is fraudulent keep away:- I was requested to take screen shot of payment I did that:- then the my requested same again in between 2-3 week gaps then silence:- evony is great collecting cash from players:- service is a joke the whole thing is a scam keep away from this game it looks good but it ain't

Hey so I have had an evony account on 62na I spent a bit of money on it around 1000$ I haven't been on in years but I thought there wasa rule in 2009 that any account that ever bought cent would never be removed! (Just kinda typing to get to the 350 word mark, don't really know what else to say beyond the above, I am really struggling to keep this up... phew 18 over

I am not able to log in to my account Harley bug svs is about to start and many of us are having this same issue please fix this problem asap a lot of us have a lot of time and money in the event game and there seems to be a lot of issues Everytime there is a svs or new event/update it's getting to the point where we are unable to play the game stress free please fix this issue