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1.3 10 Reviews 231 Complaints
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Evony Complaints 231

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I
3:32 am EST
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Evony I activated a three days truce agreement from 21st November to 24th, but someone burnt my city today.

I would like everything I lost in the attack to be restored please. I activated 3 days truce agreement on 21st November and it was expected to expire on 24th November, but somehow my city was burnt and power was reduced from 111 to 29. I really would like this resolved because I’ve invested time in this game. I can’t start building from scratch.

Desired outcome: I need a restoration of all I lost during this attack

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J
9:00 pm EST

Evony Purchases

I made many purchases to Evony, followed the rules and guidelines and my city got burnt to the ground, today, November 18, 2022. I want a refund for all the coin I spent on this game, as I did nothing wrong, followed every rule and now I been obliterated.

I want justice and I want my money back. Or I want my 14million dollar keep with high end trained troops moved to another alliance. No, nevermind, this is crap, I just want to take my money somewhere else. I want to be appreciated for all the time I will never get back and all the money I spent.

Jennifer Grayson

Desired outcome: I want the $109.00 Refunded back to the Visa they were charged to. Don't make me get on World Chat and tell everyone what a rip off this game is.Jennifer Grayson

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3:17 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dear Top Games I refer to substantial previous correspondence sent to your attention in May, June, July and August 2022, and the investigation ticket 1047640 which remains open with no response given to us despite several reminders. We have duly reported to you multiple incidents of persistent racial, sexual and personal harassment occurring on server...

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K
3:22 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I have been contacting evony since yesterday about a player. They didn’t reply to me about this. I filed a complaint against a player and I have sent screenshots as well. They do nothing about him but block him for speaking in World Chat for fee days. That is unacceptable he violates the gaming rule. He says inappropriate words. Harrass women in the game...

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G
10:16 am EST

Evony Game does not start-up anymore

Since the latest update, it is impossible to open the game. The following message (in Dutch) shows constantly:

"Sire, wij zijn het slachtoffer van zwarte magie. Wij kunnen momenteel geen verbinding maken met het spel wegens netwerkproblemen. Probeer het opnieuw wanneer het netwerk beschikbaar is. Controleer de wifi- en mobiele dataverbindingen".

The wifi- or mobile data connection cannot be the problem, as I send this message using the same connexion.

If do not know my player-ID. Only thename Skippy53 playing on server 1166 or 1167. Hope there is a possibility to resolve this problem.

My mailadress: [protected]@gmail.com

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J
8:28 am EST

Evony Having trouble logging in

Hi, I'm my name is Johnnie G in evony the kings return in server 496. At approximately 7:00a.m. I was unable to log in fully and play the game. I currently in the crv alliance in server 496. Please, fix this problem as soon as you can. I have good internet service so don't know why I'm not able to log in. As of right now I'm miss battlefield because of this and will like to play some of it at this point.

Desired outcome: To be able to log in and play the game fully without complications

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G
Gen Barney
Westland, US
Nov 12, 2022 9:43 am EST
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Having the exact same issue, game comes up, says checking new updates, then eventually tells me I am having a network or wifi problem, but I'm not, every other game will come on, and all my other Wifi devices are working just fine.

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S
9:08 pm EST

Evony Regarding game play

Hi I am from server 1112 here the whole server unable to do gathering and relics due to one solo alliance HNB who has a player of 4.2 B we are trying our best to do gathering and spending money but most of the people are left due to him and his alliance members which consist of 5 members attacking everyone in the server continuously and not letting anyone to have wings and unlock wonders from third svs onwards there is no one aside of his alliance be a king or queen or even didn't get wings. The whole server is pretty much down due to unable to gather and hunt due to him stealing targets and attacking alliance building twice a day and using death in WC continuously its been 4 months since anyone gathered in relics out of 4 at least 3 marches are taking hit every day. We even try to talk to him peacefully but there is no use. we are all hoping to merge with other server so he cant act recklessly attacks us. We are also invested so much in game but if there is no fun there is no point in investing. Due to him in our server there are very less powerful people.

Desired outcome: I can't describe any desired outcome. if it is possible to port him to other server it would be helpful. I don't want him to lose him game as well. So if possible can you able to migrate him to other server.

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CBUser92
US
Feb 14, 2023 9:07 pm EST

Still, a growing issue, customer service at Top Games has a canned response when you send them screenshots of Racist Sexist remarks, and it never gets escalated. App store reviews citing this as an issue will be deleted. Even went as far to reach out on LinkedIn to escalate the complaint to

Benjamin Gifford the Vice President proceeded to block comments from anyone he wasn't connected with. I followed up with a direct message addressing this concern, with no reply from Benjamin.

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G
1:47 pm EST

Evony Hacker

I was attacked by this player in a time when his bubble was on. Because I was teleported to his base to attack him back but I couldn’t because his bubble on kingdom was on, but his troops were still on their way to his kingdom. This is impossible. I did already manny complaints about this game, no one did nothing… this make me to leave forever the game and I will get my friend also.. Because is to manny hackers and no one do nothing.. Thanks.

Desired outcome: To give me back all what I lose .. included all the troops . That’s cost me more that £100 pounds to make alive …

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A
2:27 am EST
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Evony Regarding the purchase it shows nothing

Hey there I have got 250 points in the valuable event but still I can’t recruit and it gets reset every time I open before the time schedule. Please help because I am done and tired of doing it every time despite getting my points I am unable to redeem anything and it gets almost nil every time I open the game so kindly look into it and please help.

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Update by Aaaaa38
Nov 08, 2022 2:29 am EST

Hey there I have got 250 points in the valuable event but still I can’t recruit and it gets reset every time I open before the time schedule. Please help because I am done and tired of doing it every time despite getting my points I am unable to redeem anything and it gets almost nil every time I open the game so kindly look into it and please help.

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S
5:49 am EST

Evony My game is kicking me out and it freeze all the time or it shake and go out the game from August I have problems please help me

From August I'm having pair problems with the game, it shakes, freezes, it be red screen or it kicked me out after I be in World chat, Alliance chat or in Whisper chat. I can participate in Battle field cause they 0 me before I can move from where I was. I really want to play this game cause I love it I uninstalled and installed it back yesterday from two different phones and it still doing all the above. Please help me with my game to be as it was like before good and no problems.

Desired outcome: I just want you guys to solve my problem and let me know that all is good or that you will help ke solve the problems please. Thanks so much bless day further.

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E
10:32 am EDT

Evony Lost my city

Hi there I play your game on my tablet and my android phone, both with a different email address, I tried to call your phone number but get a hello and then it hangs up on me. I have two cities next to each other on server 1211 and I was told by the server king to uninstall the game and reinstall it and it should fix the problem and it did but it made me start my city all over again on my tablet, and I also lost my lvl 23 city, all my troops and my 15,000 gems, then I was told to switch cities and I tried that and I gives me the city on the phone and I sure do not want to reinstall that city for I have 284,398 gems and 13.8 million troops and I do not want to loos them like I did on the other city. Is there any way I can get back into my city on the tablet called Toups. I sent in many tickets and a screenshot of both cities for there are next to each other in the alliance called (IFN)IFNavy, thank you most kindly for your time in this matter and have a blessed day

Desired outcome: give me back my city or put the 15,000 gems in the other city please

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C
12:59 pm EDT

Evony Ticket number 1260971

Melina H (Top Games)

Oct 24, 2022, 17:14 GMT+8

Through our team's verification, we learned that the cross server war was over when you fought, but you haven't returned to your server yet.

We are sorry for your loss. We have made some compensation for you, including 380 soul crystals and four resources, 500M, 1560M, 500M and 5M. Please log in to the game to check.

Sorry for the inconvenience. We will continue to optimize our game in order to give you a better experience. Thank you for your feedback and happy playing.

I just can’t believe your response and lack of resolution. I ported over to the server with 5 mins remaining in SVS. With about 20 seconds left in SVS I attacked a city on the enemy server. As my troops were returning to my city, SVS ended. The attack occurred during SVS play.

1. I didn’t get credit for the SVS attack in my score.

2. I had 1 mil troops killed on the attack when this should not of happened during SVS.

3. I had to spend about 1.7 bill in RSS to recall deserters and revive troops souls.

4. I had to play the last 3 weeks with 1 mil less of important troops during key battles.

5. Support waits 3 weeks to resolve my issues and only refunds me the RSS that I spent to revive and recall troops from the holy palace.

6. Support completely ignores the 1 mil troops that were killed and didn’t go to holy palace.

Desired outcome: I want my killed troops restored. I should not be missing 1 million of my troops that were killed during a SVS attack that was treated like a KE attack.

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S
10:16 am EDT

Evony Bullying

Server 1128 is being bullied by an alliance called BAN. Players citykiller and Cheerio take over smaller alliances and kill them off of there is a dispute with certain players they don’t like and another alliance accepts them. They are rude, they discriminate, elements of racism and they bully the whole 1128 server. It’s like they own the server, they are so strong we have no choice but to watch our alliances be destroyed…. A lot of players like myself spend money on Evony and we need help from this massive alliance …. They are currently destroying the alliance I am in because they do not like a player we have accepted. PLEASE HELP US.

I have all screen shots and player info. I’m sure Evony did not make this game for massive powerful alliances to destroy people like this …. They have been doing this for months and now I’m bringing it to the makers of Evony to sort them out …. Th at or I’m going to find a lawyer in the US and seek out suing someone for this absolute farce and bullying that is going on in this game. The hours and money I have spent on my account cannot be ruined by bullies. Please help our server. Player cheerio is in our alliance now and has destroyed it and taken it over for no reason. City killer is bullying in wc and is helping cheerio

Desired outcome: Cheerio and Citykiller banned/sorted out from bullying the entire server because they are so powerful. I have their player ids and some WC dialogue. I’m struggling to upload evidence, But I have evidence to give.

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I
10:13 pm EDT

Evony Rouge player in server 1094

Hi there!

Evony game was fun, and i enjoyed it very much till this rouge player announced an alliance as KOS and tile hit us every time.

We cannot progress in game without gathering resources and exploring relics.

The player is the Queen with the biggest power in the server.

So many people from DNS alliance quit the game because of her mental issues.

Please do whatever you see fit for the game, especially in 1094.

Thank you.

Desired outcome: Ban the player account

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A
3:03 pm EDT

Evony Bullying

This game is the world's most horrible and disgusting game and should be completely shut off and never be allowed to ever be re-instated again. To make matter worse, the complaint board of this game is actually deleting the complaint that shows the reality of the game. There is a top player by the name King SirSilas who has been harassing me with mails non stop. He was forcing and threatening me to follow the rules LAID DOWN BY HIM! It was not the game rule but a set of rules made by him and he wanted me to follow them as if I am some slave of his. When I refused, he started threatening, attacked my alliance and all my alliance member. He did not even let me recover and attacked again. When I recovered after the second attack, he attacked again. Pretty much BULLYING and FORCING me to leave the game or follow his rules.

I am thoroughly disgusted of the game. I deleted it and asked my friends who were also getting harassed by this top paying players to do the same. I would NEVER recommend this game to anyone and if I find anyone playing it, tell them too about the fraud things they do. NO ACTION is against these players, there is no restrain on this TOP PAYING players behaviour and in fact they seem to encourage this behavior! I have suspicion that they are the staff or employee. This was the most horrid game experience I had and I will make sure anyone in my network who plays this game to bring awareness to them about the reality of this game.

Absolutely disgusted by this God awful game!

Desired outcome: -Strict action against the top player behavior-Block all top ranking player and alliance for being able to take any action against the new player till the new player reach their level

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Update by Alyena
Oct 16, 2022 1:41 pm EDT

This was the most awful experience i had playing a game! there is so much toxicity! a player named king sirsilas, who is also one of the top ranking player, has been continuously sending me mails to the point of harassment to follow rules that he has laid down and if not followed they are continuously attacking, bullying, threatening and forcing you to follow them! the worst of all, no action is being taken against this behavior! there is no way to block such players or file complaint against them! i feel they are most probably the employees or staff themselves or top paying players! this was such a disgusting way of treating a player who just want to enjoy the game! i am deleting the game as no action is being taken against this king sirsilas whose rules i am harassed and forced to be follow, and if i refuse they wre attacking again and again making it impossible to play the game. The rules that this player is laying down is not even the rules depicted in the game itself. It is a rule made by the player itself anf we are literally harassed to follow it? wtf is this? and there is no way ti stop this awful behaviour or take action against it!

i am absolutely disgusted by how the game is being managed. No actions are being taken against this top players who are treating other players like they are their slaves and are bound to follow them. Horrible and absolutely vomit worthy game! i am never playing this rubbish game again! they can keep this bully players. In fact, there should a petition to completely shut down this god awful game.

Waste of time, money, effort, with massive dose of harassment, bullying, threats, force and toxicity! disgusting!

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W
9:11 am EDT

Evony Account lost

I lost my account

Lv25?

[protected]

[protected]@outlock.com

desperado1903

K33

I changed account from Facebook or Game Center, when I went to switch account I was giving another account and instead of switching account it saved the wrong account to both platforms and I lost my account. I contacted customer service and started a new account

Monarch205664754

[protected]

K1

Server =1015

Desired outcome: Recover account Lv25? Before it gets zeroed

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A
8:11 pm EDT

Evony Evony login issue

Upon opening the game to update my bubble I was prompted to “update” or “update later”. The screen then immediately changed to a message saying that I didn’t have enough data to update the game which was not true. By the time I reset the game to get around the error my bubble had dropped and I had been attacked resulting in loss of rss and troops as well as a ticked off clan.

Desired outcome: Email stating the legitimacy of the issue that I can share with the clan. Some type of compensation for loss.

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Y
10:36 am EDT

Evony Account recovery

My account was linked to FB initially, I wanted to change it over to Google play. But it got logged out in between. I'm unable to access it now.

Details of Original account

ID - [protected]

Name - [protected]@98

Monarch level 25

Server 1123

Details of New account linked to Facebook

Player id =[protected]

Player Name=Monarch190199086

Server=1133

Paid User=NO

Gems=600

Level=1

Email ID linked with Facebook account - [protected]@gmail.com

Request a prompt action since KE is on and I only have 5 hours on my bubble. I do not want to loose all my troops.

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6:01 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Evony Not able to make ticket

Hello

Whenever I tried to make ticket I m getting the message failed to make ticket pls resolve this issue and i m also looking forward to get my lost account back whose complain I register few days ago.i made a new keep on same server so evony can overwrite my new account with old one and help me get my keep back. I m providing info about my new id and old keep id here as I m not able to make ticket in evony app . Thank you,looking forward to get my keep back as soon as possible

Desired outcome: Get my lost keep back and able to see and make ticket

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4:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Evony A user on server 1071

A certain individual on server 1071 has used racist language, and said terrible things to women about being raped. If he and his alt accounts are not deleted I am taking this further!

I have evidence of EVERYTHING by screenshot and can send if needed!

I want his account to be deleted and he has several alternative accounts in the server and other servers. He has caused people to quit the game and even hurt themselves!

Desired outcome: Said user to be deleted and his alt accounts

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About Evony

Screenshot Evony
Evony is an online strategy game that allows players to build and manage their own cities, raise armies, and engage with others in warfare or alliances. It offers a blend of city-building and tactical gameplay, accessible through web browsers and mobile devices. Users can experience historical themes and interact in a multiplayer environment.
How to file a complaint about Evony?

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1. Log in or create an account:
- If you already have an account, log in. If not, create a new account on ComplaintsBoard.com.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Evony in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Evony.
- Mention key areas of concern and any relevant transactions.
- Explain the nature of the issue, steps taken to resolve it, and the company's response.
- Describe the personal impact of the issue.

5. Attaching supporting documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Use the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint against Evony on ComplaintsBoard.com.

Overview of Evony complaint handling

Evony reviews first appeared on Complaints Board on Oct 16, 2009. The latest review Does David Guo know how his money for customer service is spent? was posted on Jul 9, 2024. The latest complaint Kings return was resolved on Jun 20, 2022. Evony has an average consumer rating of 1 stars from 241 reviews. Evony has resolved 9 complaints.
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  1. Evony Contacts

  2. Evony phone numbers
    +1 (646) 233-4177
    +1 (646) 233-4177
    Click up if you have successfully reached Evony by calling +1 (646) 233-4177 phone number 10 10 users reported that they have successfully reached Evony by calling +1 (646) 233-4177 phone number Click down if you have unsuccessfully reached Evony by calling +1 (646) 233-4177 phone number 10 10 users reported that they have UNsuccessfully reached Evony by calling +1 (646) 233-4177 phone number
  3. Evony emails
  4. Evony address
    5201 Great American Parkway, Suite 320, Santa Clara, California, 95054, United States
  5. Evony social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 29, 2024
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Evony Category
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