Expedia
Reviews and Complaints

My family and I, which is comprised of a group of 10 people including 2 children, made reservations with Hotels.com ( an Expedia Group ) for 4 days stay in Rome, from June 14 to the 18. Upon our arrival in Rome on the 14th we learned that our reservation had been canceled on the 10th. The property owner did not inform Hotels.com and we had to continuously tell Hotels.com customer service that we did not have a place to stay.
We were stuck at a train station in Rome for nearly 6 hours on the phone with Hotels.com customer service. The did not help us find a new place to stay. We ended up finding a 2-star hostel in the city to accommodate our large group. The hostel was in an unsafe part of town and had an 11:30 curfew. It was dirty and didn't have functioning water. We ended up paying $900 more than the initial property we booked. Hotels.com refused to help us. We are waiting for a refund on the initial property and demand that they cover the $900 extra we ended up paying because of their inability to help us. Our dream vacation in Rome was a nightmare because Hotel.com. Their only concern about selling property, if you have a problem the Expedia Group ( Expedia, Hotel.com, Trivago ) really doesn't care about you.

Original reservation (Days Inn - Uvalde, Texas) cancelled due to fleas in hotel room. Subsequent reservation with Hampton Inn was made but wrong date by Expedia was given. I then made reservation with Hampton Inn and paid for it bypassing Expedia because they refused to adjust. Expedia made the mistake and then attempted to extort me and force me to pay.

My flight was changed without my approval by Expedia. When I contacted the Airlines they confirmed that Expedia had cancelled the original flight and rescheduled my flight for 2 days earlier then I was able to fly. I contacted customer service by phone on 6/7/19 and described the issue and was informed I would receive a call back by a manager. After waiting 5 days I called customer service again, this time to be told that my trip was one way only and when I look at the itinerary online the return trip has been deleted from the page! Both customer service representatives have repeated told me "they can not change the itineraries once they have been booked" but I have documentation on three (3) changes made with out my approval. As Expedia customer service does not seem trained to handle issues such as this. I am hoping this forum will be able to rectify the problem. I have booked numerous flights through Expedia and wish to continue using the service but currently find my self in a position where if your company can not step up and take responsibility for this error I feel that making this issue public is the only way of protecting future consumers of the inability to trust Expedia and associated companies.

Catching flight out of Philadelphia to Chicago IL at 8:55 or 9:05, 6-6-19. Flight delayed to around 1:30 or 1:45 am. Arrived around 3:30 amd 3:45. Didnt know there were 2 airports so I had a hotel at Midway. This meant all the way across town. It told me to pick a hotel, pick a flight. I thought they kind of matched up etc. Now forced to take a $70 cab in the wee hours to get across town to get some rest. Thank God the hotel was nice and so was the staff. They gave info to help us get around. They have a shuttle bus but not for O'Hara Airport just Midway. Never caught up on rest and lost a whole night. Coming home was even worst. Another $80 this time for ride to O'Hara early because they only had early flights. Set out early on 6-9-19 to get 5 am plane and Lyft never showed up so took cab, missed flight by a coulple of minutes. Was put on standby list and 8 or 9 flights went out all booked with no seats in site. Unless your rich. The tickets are group 9 the last of the last. After being told all flights were booked again for the second day and the earliest flight at 5 am had been cancelled. No one even trying to help I was ready to cry. Finally a woman suggested that we fly into Ohio and then Philadelphia that would probably be the only solution. I spent more time in airport than on vacation. Drop American from your list because their crazy and just don't care. The whole process was so confussing and had no type of order. Firsrt and last time sleeping in an airport and theres no major snow storm. One delayed flight can ruin everything.

I tried booking a round trip flight using your website. I was scammed by two of your employees who work for you. I called 800-Expedia & spoke to Ron who helped me booking the flight. However, he stated if I purchased a Hotels.com gift card, I can receive a discount on my flight. I believed him being he was on a recorded line with me. I went to my local CVS & purchased the 1st gift card for $435. I have him the account & PIN number off the back of the card. He told me I would receive an email & a call from the accounting department to verify the info. I then received a call from an account manager named Brian. He told me he received the info from Ron about scheduling my flight. He asked if I was still at the CVS, which I told him no. I had just got home. He told me in order for the card to be activated, I needed to return to the CVS in order for him to get access to the store's server. I found this to be strange. I want sure if I was being told the truth or not. In a nut shell, he told me he couldn't process a refund without me purchasing another gift card for another $435. He also knew the call was being recorded. I want sure why I had to purchase another gift card, but knowing I was also recording the conversation, I went ahead & purchased another gift card for the same amount. I walked away with nothing. No flight, no refund. I need this investigated.

My name is jabari mckenzie im a faithful customer, how I was treated was just piss poor.. Ive been trying to book a room for 1 night 06/02/19 to 06/03/19 had some issues with completing the payment. The app said I booked the room and the hotel and expedia customer repressive didnt have it.. I called expedia to see if my card was charge it wasnt so I was trying to proceed with the payment again the lady said that hotel room had been booked, I was confused but I let it go in explained to her that I only had 100 on my card for that room I didnt have anymore money to spend more, so asked her can she find me another hotel thats no more then $100 thats including tax.. She siad she will se what yall have so she found a hotel for 119 after tax 130ish after tax I told her I dont have that much on my card can you find me something cheaper she suggested that she add a coupon on my account so that I can book it though the app.. That was at 9am.. From 9am to 430pm ive been hung up on, rudely talked to and on extreme holds 36mins, he came back on the phone in told me that I was going to be on a call back that was at 11am no call ever came to my phone so I called an explained whats going on for the 5th time he put me on hold for 3 mins then call hung up.. I have two things I need to book through you guy but im not in till I talk to some one higher then the guy thats behind the computer..in also in I get email or call I will call everyday this is unacceptable..

in the hotel they have a game room my son won a I pad tablet. It is a $1.00 a chance. He won it it was droped into the exit but it was to big to go through. I went to the service counter they said they would send some one their. The hotel has the company " Game time "sticker on the machine 239-768-5647. My son was told it would be mailed to my house. He left without even asking wher to send it or any information. I was told from game time it was a 4 to 5 hundred item and we will not get it and then they hung up on me. my son is so very upset.What does this show our kids, ? Expedia has to check up who is repersenting them for intertaining . Please see what can be done this is a scam. A very hurt child my child Mason Jessie I am Christina Rybinski I have always use expedia conformation #[protected] I also have pictures of this machine . My # [protected]. Thank you please check into this

Itin.# [protected] due to health issues we booked first class tickets at around $3000. Every flight you booked us on was either delayed or cancelled. Left almost 2 hours late from ft. Myers, making us miss our connection at dfw. The plane then that we were rebooked on was cancelled before the tickets were even issued thank god because they had us going to san francisco instead of portland. Had to wait in line for 6 hours to rebook then they did not want to honor first class tickets. Forced them to meaning we spent the night on the floor at dfw. Arriving a day late for car rental. Then coming home when we arrived at pdx found that flight was delayed, stated we had been rebooked on united to go thru chicago making us late getting back.(and not first class that we had paid for) refused those, finally got on a flight arriving in charlotte at 6:30 am. Our original flight had not even boarded yet but our seats had been given to someone else. Finally thru our own efforts got on the 9:20 flight to ft. Myers. Never will book thru you all again if i can help it.

So I bought my hotel from july 9th to july 14th, so I got a bad news my mom need a surgery in venezuela which is in really bad situation, so I called expedia and to the costumer service and they can not return my money, I called the hotel and they said that last word will be the expedia, luis ramos, told me ask the doctor a paper to prove my mom will have surgery reallyyyy people that's not your business please be consider my mom health, if will be your mom or ceo of expedia will be return right away.

Expedia Itinerary Number: [protected]

My husband who was supposed to board the flight on 10th May Friday from Bengaluru India to Newark, NJ, USA. When he arrives at the airport for his flight check-in and boarding, he was told they couldn't find his connecting flight and his name isn't registered either with Lufthansa or with United Airlines.
Further he has been put on multiple calls usually on HOLD for almost 3 hours and obviously he misses his flight, he has been at the airport from 12 am until 4.30 am with no sleep, nowhere to go as he had checked out of a hotel for his trip and the only so called 'Best' option as per the agent was to put him either on 35 + hours flights with multiple stops or a delayed flight option to fly on Monday. This is because the company wants to save on the cost of the flight for no mistake of the passenger and ultimately who suffers, the poor passenger who was to attend an imp. event over the weekend and has booked his tickets in advance and made all the payments as well.
How does Expedia justify this behaviour? if there was a mistake made by the company / system or manual error, wouldn't the best customer service be to put him on the next immediate flight as per availability, i can see there are multiple flights available for Friday but they are obviously expensive which Expedia realizes and knowing that the poor passenger is at their mercy and is probably no ' Celebrity' or big shot, hence can be taken for a ride, at the cost of his sleep and more money that he has to spend to stay in the expensive Bangalore city hotels because EXPEDIA messed up and he has to pay the price.
Utterly disappointed.

Confirmation # [protected]
When we made our reservation on-line we made an error on the date. We realized this after we printed out our confirmation. The hotel, Quality Inn, 201 Wintergreen Drive, Lumberton, NC 28358 (910-674-4473) changed the date for us.

We had a death in the family and asked for a refund on 05/08/2019 around 2pm through Expedia/ Expedia recognized our hardship. Expedia contacted the Quality Inn who did not sympathize with us.

The hotel manager "Dupak?" of the Quality Inn refused to give us a refund despite difficult circumstances. He claimed it was policy. How heartlesss and unprofessional.

I booked two nights hotel on Expedia about one month ago, now I found the hotel price dropped about $100 per night, Expedia has price warranty policy, so I contacted them by phone and by email, they found all kinds of excuses not to make the price adjustment form, I sent them 6-7 emails, with screenshots of the current price, first they miscalculated the price and tax, then they said the screenshot didn't include cancellation policy, then they said they don't accept two screenshots, everything has to be on the same page., when I sent screenshot on one page, they still say they couldn't see the cancellation policy, while all these can be resolved if they just go to their website and pull the information out. I am really disappointed and never use Expedia again

hello sir,
I 've booked a ticket with a lineary number [protected] from your website on March 2019 and I have cancelled it on the same day but till now I didn't receibe my money back.Note that I phoned you many times and your operators told me to call Egypt Air and I did so. Egypt Air said that they didn ' t receive the money because the ticket was cancelled. Please give a solution to receive my money back and thanks by advance.
Maher Saadaoui
phone number [protected]
e-mail: mahersa3douni.[protected]@gmail.com

I have an airline credit and try to use it to book my flight. But it takes 10 days since my first call and takes totally more than 5 hours on phone. I am still not able to use the credit because of the issue between Expedia and Airline company. I am Expedia customer in this case. Expedia should honor the credit to its customer. Very disppointing!

We had booked a flight from Toronto to Venice. All was set but my girlfriend and I decided to book special seats. When we went to book these we found out the flight, Airt Transat, had been changed to a much earlier time and different route. Had we not happened to have wanted seat booking and tried through Expedia, we would never have known and been out of luck when we got to the airport. There was NO email from either Air Transat or Expedia informing us of any changes. We have long trusted expedia's services and have booked many things through expedia but this is a very bad experience and I hesitate to use expedia again.

Itinerary #[protected]
April 27, 2019 we had to wait over an hour for the BUS/van to arrive to bring us to our hotel in Aruba. I mentioned a van because that is what we got.
i have always had DePalm Bus transport us to our airport. Not today. The company was ElTours. The contact person numerous times when asked told me the bus was coming in a few minutes. It was over an hour. Everyone was frustrated and angry. No bus but two mini vans arrived to take around 40 people. Obviously all of us would not fit. My family was the first ones waiting any of course people rushed and we didn't get on the 1st tiny van. To assure a place in the second one I hurried into the van and my husband, sister and myself held all of our suitcases on our laps. There was no room in the back of the van. Unfortunately ElTours is surppose to take us back to the airport on May 4th. I don't look forward to another nightmare. Expedia needs to look into this complaint and ElTours. I have always booked my trips with Expedia and now don't have the confidence I had. I paid for a service that ElTours did not deliver. I think someone needs to rectify this issue.

Jim Heafner
90 Candelero Dr.
#4
Humacao, Puerto Rico 00791

Expedia
Expedia Group, Inc 333 108th Ave NE Bellevue, WA

Re: Itinerary# [protected]

Dear Sirs/ Ladies:

The contract I made with you for this car was for $71.92.

When I got to the Priceless counter they told me that because we paid so little for the car (under $10/day) we had to buy their insurance, etc.
After protesting profusely, they reduced the requirements for this we had to add on and finally we were told the least it would cost us was $209. (See final bill.)

During my dealings with Priceless I call Expedia to confirm my $71.92 price. I was told that yes Priceless was right, that there was a clause in the agreement that inflated our contract because we paid so little.

This drama occurred to the people in front of us that day and the people we observed when we returned the car. It is a legal scam, and you are assisting it, because your online booking process hides Priceless' real charges. You know there are more charges coming, but you didn't alert me to that. You told me I would pay $71.92.

I am requesting reimbursement for the amount I paid ($209.69) beyond the contract I agreed to, $71.92, or $137.77.

I am also requesting you fix your system. Currently you are participating in theft. You need to be responsible for your actions.

Sincerely,

James H. Heafner
[protected]
[protected]@yahoo.com

hi, I have been trying to obtain a refund due to the airline (Air France/Delta) losing my stroller on April 2016. Upon arrival to France we reported the loss and I have provided all the necessary documents to AON. It's taken over 2.5 years and nothing has been done.

AON is asking for me to obtain a claim from airline (Air France) and the airlines said they are not allowed to provide documentation to the customer. Such documentation can only be provided to the airline. Prior to this request, AON mentioned I needed to submit to my home insurance for the loss. Why would I buy travel insurance if my home insurance would cover such loss? it does, but it's a 2k deductible and stroller was $421.78 with tax.

Expedia Itinerary # [protected]
AON claim # 16EXC41014
Ref #: 2615195

I would kindly request assistance with this matter. I've been using Expedia for many years and they least I can get as a customer is support in this matter. Thanks in advance!

Good day, I spend 10 days in Orlando in a house rented through Expedia. When arriving on site, the phone line didn't work, the Wifi (that was supposed to be included) didn't work, there were mold on the bathtub and the curtain of the bathtub. The refrigerator was leaking water. Although I made numerous complain at the hotel (Atlas vacation), I was only able to talk to someone once or twice, the rest I left numerous voicemail. I had to incluse m cellphone plan to have my phone working in the US as well as my data plan.

Today, finally back home, I called expedia to complain, after 1 hour of waiting on the phone, they told me that they called the hotel and the report the hotel has is that before and after my arrival, the condition were perfect... I told her that I have picture as proof but she never wanted to receive them.

Result they cannot do nothing to compensate me. it is a shame that Expedia trust more the hotel than their customer...

I use Expedia for my weekly business and I book the packages for flight and car. Your site only provides the package price, however I need cost broken down for separately for the flight, car and insurance cost I take out.

When I request this break down I need this for reimbursement business travel for the company I am working for.

I call customer service and request this break down and usually get it 24 hrs, except when one of your employee (Mark) does not want to provide this like most of your customer service rep. This is his comment:
We completely understand how important it is for you to obtain an itemized receipt of your package reservation.

Your itinerary confirmation acts as your invoice/proof of purchase. You can print this from your confirmation email or from your online itinerary.

In addition, you can also get receipts thru our self-service tool online. Here is how:

1. Sign in to your Expedia account.
2. Locate the itinerary they would like an invoice for.
3. From the itinerary, click the Get receipt or View and print a receipt to generate a receipt.

Please know that the online itinerary receipt shows the total amount paid for the entire package. Your credit card statement may reflect a separate charge for each item in the package booking.

Thank you for choosing Expedia.

Marc
Expedia Customer Service Team
I let him know that the above instruction does not allow the individual cost for airline and car.

He told me he could not provide this break down. I told him that If I am not able to get this breakdown, I will have to change from Expedia to a book site that provide this information . No response to this statement, so I thought I would elevate it. You can check my travel with your company to almost every week since January, if you cannot provide this breakdown, I will have to go to someone else.