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4.3 23 Reviews 1395 Complaints
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Facebook Complaints 1395

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C
10:51 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Facebook Account hacked and then disabled

My 7year old Facebook page was hacked by someone who impersonated my friend and then disabled by Facebook 3months ago. I was only getting automated replies to all the appeal emails I sent to support, just got it back about 2weeks ago, my colleague work recommended this techguy @stedtech11 , his email stedcodes @gmail. com , he was very helpful. Facebook need real and active staffs to attend to our issues not some programmed replies

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S
1:10 pm EDT

Facebook Two Factor Authentication

I got a new phone 25/8/2022 and the two factor doesn't go through my new phone, I can only access Facebook from my i mac that i have been logged into. it was not sending anything to the i mac app when i tried to authenticate so i could get my phone o my Facebook. I am running 2 business pages in social media so not having access to fb other than on i mac isn't working. As of 3/08/23 i have try to request a new p[assword and i got an email my password had been changed so i reset my password and now i cannot access Facebook on any devices. I have emailed Facebook also used their help desk and have no resolution it has been 18 days of me trying to just get access to my account run my business for more than 18days,

can some please help me out this issue for me?

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Christine McPherson
US
Apr 06, 2023 10:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I had similar issue, my phone was stolen. I lost access to Google authenticator I used. Just got back in 2weeks ago, my colleague at work recommended this techguy @stedtech11 on IG, Talk to him. He was very helpful.

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L
9:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Two Factor Authentication

I got a new phone 10/8/2022 and the two factor doesnt go through my new phone, I can only access facebook from my ipad that i have been logged into. it was not sending anything to the ipad app when i tried to authenticate so i could get my phone and laptop on to my facebook. I work in social media for a non profit so not having access to fb other than on ipad isnt working. As of 3/25/23 i got an email my password had been changed so i reset my password and now i cannot access facebook on any devices. I have emailed facebook, used their help desk and have no resolution it has been 169 days of me trying to just get access to my account so i can do my literal JOB.

Desired outcome: I want my facebook since they have no disabled it completely.

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Sha07
Tarzana, US
Mar 29, 2023 3:06 pm EDT

hi friend did you find any way to login to your Facebook account because of this issue? please let me Kown because i am also facing the same problem in my account also if find please let me Kown my email address is sha_ilyas@yahoo.com

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J
7:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Account restricted for 24 hours

For the third time, my account at Facebook has been "restricted for 24 hours" for no apparent reason. No message about what happened from Facebook. I have never had any problems until recently.

I have changed my password (several times), my email, my login, even my name. This all began when I started posting some items for sale on Marketplace.

I have tried submitting support requests and have heard nothing from Facebook (besides the "your account is restricted" pop-up). I've already disabled Instagram (which someone tried to hack), disconnected Instagram from Facebook.

I would quit using it altogether, but I get notifications about the work I do through Facebook.

I don't know what to do. I have gone through all the steps I could find from various sites advising what to try and Facebook "help" is useless.

Desired outcome: I'd appreciate if Facebook would actually check into what is happening with my account and let me know what I can do to fix it.

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1:07 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Facebook zyymhm

this company is operating a scam.i ordered 2 nesting tables on feb 06,today march16 i recieved a very cheap ring-i have looked at other complaints,about this company-why does facebook not police -zyymhm is the company or is it?orderno-[protected] -versatile 6 in 1 dining table-quantity [protected]@29.99.subtotal-59.98.discount10.00.total-49.98 american funds

Desired outcome: a refund on my credit card

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2:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Maribeth Hernais Facebook account

Hello. I hope all is well. My Maribeth Hernais Facebook account was hacked. I can no longer access it because my email address and phone number has been removed and changed by the impostor’s email address and phone number. Therefore there’s no way I can access my Maribeth Hernais Facebook account. I saw this B impostor online so I message him/her. He/She informed me that he/she will only return my Maribeth Hernais Facebook account if I pay him/her money. I’ll attached the screenshots of our messenger’s conversation.

Desired outcome: Please I need to have my account back

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9:16 pm EDT

Facebook Facebook Account

I don't know who or how to get this fixed.

I have an account connected to my email I've had this email since 2012 but when I went to sign up for Facebook it stated their already an account name

How do we fix this? It wants an photo id but my name is not Danny Hyde

Maryjo Hyde Harrison but I don't use my maiden name Hyde

I can send you pics of my email account showing I have had since 2012

Desired outcome: like to be able to use facebook with my email

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3:07 pm EST

Facebook being blocked out of my account

my account has been taken over by someone else, i believe they are Chinese or Vietnamese as the language changed . i have tried to change the password but this has not worked and i think they may have added their phone number. Ii tried to create a new account to report the issue as i have not been able to get through to anyone to resolve. the account has now been blocked, i uploaded a picture of myself but ideally i would just want this account closed as i do not trust that this might not happen again with that email,

Desired outcome: have access back to my account , so i can change the email used and put in my phone details. or closed this account and be able to open a new 1

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L
6:49 pm EST

Facebook I got banned for "drug and gun promotions" for talking about chicken eggs

I was given a 3 month ban for offering chicken eggs to people who ran out, it was said by fb support that I was promoting "drug and gun use" my exact verbage was "I have cartons of eggs on deck" what does that have to do with drugs and firearms?!?!?!? This is such [censored] and fb mods are firm on the decision as imnot even offered an appeal. Good job fb social justice warriors you really stopped a terrible local drug and fire arm dealer.

Desired outcome: take me off a 3 month ban for [censored]s sake.

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W
6:33 pm EST

Facebook Facebook security

You have blocked me “Felicia Rohrbough Rogers” due to being compromised from a man named Matthew Chapman who used to have my current phone number. His name and pic keep showing up on my log in page and my password keeps getting changed which blocks me out to where now you all have me blocked. I’m ready to take legal action if this is not resolved. Please do what’s right so I don’t have to !

Thank you,

Felicia Rohrbough Rogers

[protected]

Desired outcome: Having my life back from worrying about my safety.

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L
7:09 am EST

Facebook My store site has been hacked

On March 2, Erin and her husband Tyler Holmes were evicted from my consignment store for breaking 7 out of 11 rules on the stores contract that she signed and agreed with. So on that day they were evicted.

They have both gone on Facebook and wrote lies about the owner and the store. Tyler got his friend, Alli Wolford to even write lies (the ceiling in leaking everywhere and the floor are covered with roaches)...all lies. Erin Holmes had even changed her name to Erin Jackson just to write unbelievable lies.

My facebook site has been hacked by Tyler and Erin Holmes, because I cant reply to their false accusations..I cant even get into my site at all. Tyler even put pics on my site saying this is how the store looks..another. The pics are how his wife set up the room (filthy, unorganized and terrible looking). Her room smells so bad, that buying customer WILL NOT even go into her room.

They are so full of lies, just because they got evicted.

Im so upset, I have been running this consignment store for 1 1/2 years and this is the FIRST time, the evicted people have really out for revenge.

I am at the point where I need to talk to my atty about legal action...deflmation of character, slander, bullying, threatening...I have had enough. I am a senior citizen and I DONT have to take this abuse.

CAN YOU HELP ME?

CAN YOU REMOVER ALL THREE FROM FACEBOOK OR something?

Desired outcome: cancel erin holmes/jackson...tyler holmes...alli wolford from facebook

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9:43 pm EST

Facebook Anti Semitic

During a conversation on Jesish projects - I posted a picture of Golda Meir with a comment of the great woman and Hamas can learn from her strengths.

Can you please explain how this has restricted my account with comments of "Hatred"?

A picture of Golda Meir is the same as picture of JFK or Luther Martin King --- how is this construed as hatred?

I believe this is anti-semitic decision on your behalf and I will happily take this further to the Ant Semitic UN panel and see if Meta stands up to the standards

Desired outcome: Apology and account reinstated

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K
8:21 pm EST

Facebook Facebook

My Name. Is. Kelly. Dowling. Feb9th. My. Account. Got Locked. And. I. Am. Very. Upset. About. It. I. Am. Mentally. Challenged. And. My. Friends. And. Family. Are. On. There. Put. My. Email. Through. It. Goes. Through. My. Massachusetts. I’d. goes. Through. They. Tell. Me. There’s. A. Problem. I. Am. Gettting. Very. Upset. And. Angry. It’s. Been. One. Month

Desired outcome: Facebook

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J
4:20 pm EST

Facebook Facebook

Over the last couple of months I have been cut off of Facebook numerous times for 24 hrs or 1 hr without an explanation. I have tried to contact them to find out why because before this the only problem I had was sharing something that I didn't realize wasn't completely true. I do not know what I am doing wrong. I click on the image to like, etc. and I get kicked off. I am clicking on posts suggested for me. It's getting to the point I am scared to click on anything but also getting angry at Facebook. Tell me what I'm doing wrong! I feel like just quitting facebook and just using YouTube. I have attached the most recent post (this past hour) that has caused me to be kicked off for 24 hrs. After reading the article I clicked the sad emoji and got kicked out for 24 hrs.

Desired outcome: I would like to know the reasoning as to why I am being kicked off so I won't keep doing it.

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1:59 pm EST

Facebook FB group: MH370 Families

I would like to inform you that MH370 Families group is spreading lies and false information to its members about Malaysia Airlines Flight MH370. This plane was going to Beijing from Kuala Lumpur Intl, Airport in Malaysia on 8 March 2014. It was supposed to arrive about 6;30 am, in Beijing Capital Airport. It didn't arrive because it exploded in South Indian Ocean in the air. Huge explosions. It is completely disintegrated, burned out by very strong flames then shattered. All 239 people died in very horrible way. *There are lot of pictures to proof this truth.

There are some MH370 groups in Facebook. This group: MH370 Families provides fake, lie information to members. Group's Admin and some his followers are together. Some people already told them what happened to this plane, even they posted real time pictures, but Admin removed them. This group organizes Annual event every year from Kuala Lumpur and some Victim Families join every year in Live streaming from Kuala Lumpur. This year this Annual Live event will be on 5 March 2023, Sunday. Again, there will be lot of lies and untrue talks. Again this group will cheat Victim Families with lies that they will find this plane and passengers. Please stop this group in FB: MH370 Families. We don't know who is that dishonor Admin of this group.

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4:44 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Leputon/ lapieton selling on facebook media

I saw an advert on Facebook for a fold away table.

Modern Retractable Dining Table - 140 x 70 x 75cm Color: White Size: 140 x 70 x 75cm

I bought it through the Facebook link. I got a confirmation email from the company. I awaited 2 months for shipping as I purchased it over the Christmas period 27 Dec, order number #6205.

My table hasn't arrived. I have tried emailing them, the emails go through but I've had no responses. I've tried to find a way to contact Facebook that's pretty much impossible.

Surely Facebook must take some responsibility in vetting that their advertisers are legitimate.

They earn money off it, how is it in that I get coned out of money through a so called legitimate site like Facebook. Where is the ownership of responsibility.

I paid $51.90 that is a fair heap of money, especially in South Africa. In also awaiting another product that was bought through Facebook which also hasn't arrived.

How many people need to be screwed over before they take responsibility. Technically they're an accomplice to the crime, and straddling money, chinning people is most definitely a crime.

I am now going to have to go through a lengthy, tedious process of getting my banks fraud division to hopefully refund my money.

If you have a platform where you're selling products and getting paid to do so, surely you should take some sort of liability for such outcomes, or need to vet your advertisers more thoroughly. Facebook is meant to be and claims to be a safe platform.

I no longer purchase products directly off Facebook, I open the Web browser link and then have to vet the companies reviews online. THIS IS NOT MY JOB Facebook its your job!

In this case they do have a legitimate web site. They just clearly are con artists!

Desired outcome: Refunded or my product delivered

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3:24 am EST
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Facebook my business profile & page

Hello,

This is so disappointing , I created my business profile & page on fb they disable my page without any proper info prior after reaching to them various way still no solutions, it's been more than 6 months which is effecting my business hence I created new business page again they disable my page & still I am trying to reach fb customer care but yet no response, this is so unprofessional , fb customer care don't act on your complaint & request nor they any proper solution to provide nor they even revert your email, this is so bad , my business is suffering I am facing loss due to fb, Facebook is responsible for my business losses.

my email id :[protected]@gmail.com

Many Thanks

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6:22 am EST

Facebook Login issues

I have been having a login issue since some time. I don't know if my account is hacked, disabled or just blocked for some reason. No information was given to me.

I simply can no longer access the account. I've tried the code, new password and followed all the instructions but to no avail. This has happened since a week ago or so. My "credentials" are suddenly no longer accepted, when they are the same and the password is correct; getting a new password still doesn't allow me access either.

The Help Center of Facebook doesn't seem to change anything. I still have no access. When I type in my email and my password, the system just keeps asking me the same over and over again, without any explanation.

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11:35 am EST

Facebook Scam/Fake Page

I am baffled and desperate! I was recently scammed out of money via a fake FB page/group. I understand this is my fault because I was trusting, however I did all the due diligence and reported this. I also had all my family do the same. It has now been a few days and this fake page is still running. I am sure that other people are being scammed as we speak.

This person picks random Zillow addresses that are vacant homes as her home address throughout the USA. How is Facebook allowing this to continue? What are they doing about this?

Desired outcome: In a perfect world, I would like my money back and I want this to stop happening to good and honest people.

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5:34 pm EST

Facebook Disabled facebook account

my facebook account was disabled on 16th February without any warning, I have followed all instructions on the Help Centre on a computer and a mobile browser to try and find out why, I have emailed, done review forms tried to change password, five days on and still no information or replies. My messenger is also disabled which is frustrating as I pay a subscription for Keep Fit which is where I receive my links for the videos. The whole situation is really not easy to solve.

My facebook account is

Wendy Hackett Woodward and my business page is Little Flower Gifts, and my email address for both is w. [protected]@ntlworld.com could somebody please tell me what is going on and reply to me please?

Desired outcome: I would like to be able to sign back in to my accounts please asap

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Tamzin Jans
US
Feb 28, 2023 6:15 am EST

I am having a similar issue. I tried to recuperate my account but I get a loop where it takes me back to my email and password and then when I press continue, back it loops into asking for my email and password.

I've followed their instructions to get a code, change password etc. but it keeps refusing my "credentials" which worked until recently.

I don't know if my account is disabled, hacked or some other issue and there doesn't seem to be any possibility of knowing.

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About Facebook

Screenshot Facebook
Facebook is a widely recognized social networking platform that allows users to connect and share with family and friends online. Originally created for college students, Facebook was founded by Mark Zuckerberg and has since become available to anyone over the age of 13 with a valid email address.

The platform's core services include the ability to create a personal profile, add other users as friends, post text and photo updates, send messages, and receive notifications when others update their profiles or interact with posts. Facebook also offers a live video streaming feature, the ability to create and join groups based on various interests, and the option to create and promote events.

In addition to its social networking capabilities, Facebook provides a marketplace for buying and selling goods locally, as well as a gaming platform that can be accessed within the site. Businesses and creators can set up Pages to connect with their audience, run targeted advertisements, and gain insights through Facebook's analytics tools.

Over the years, Facebook has expanded its product offerings to include other services such as Messenger, a standalone messaging app, and has acquired other companies like Instagram, a photo and video sharing platform, and WhatsApp, an encrypted messaging service.

Facebook's services are accessible via web browsers or through its mobile app, available on various smartphone and tablet devices. The platform aims to facilitate communication and content sharing among its vast user base, which spans across a diverse, global audience.
How to file a complaint about Facebook?

1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to open the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with Facebook. Make it specific and clear, such as "Unauthorized Account Deletion by Facebook" or "Facebook Ad Billing Dispute".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific problem you faced with your Facebook account or service.
  • Any relevant transactions, including dates and financial details, but omit sensitive personal financial information.
  • The exact nature of the issue, with as many details as possible.
  • Steps you've taken to resolve the issue with Facebook, including any communication with their support team.
  • The company's response or lack thereof.
  • How this issue has personally affected you, such as lost business opportunities, stress, or privacy concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Do not include sensitive personal information like social security numbers or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Facebook, whether it's a refund, account restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is understandable and that all facts are correct to the best of your knowledge.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Facebook on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive feedback from other users or from the company itself, so check back regularly to stay informed.

Overview of Facebook complaint handling

Facebook reviews first appeared on Complaints Board on Feb 15, 2009. The latest review Facebook friends visibility numbers list was posted on Oct 25, 2024. The latest complaint do not use dating app was resolved on Jul 18, 2023. Facebook has an average consumer rating of 1 stars from 7783 reviews. Facebook has resolved 133 complaints.
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  1. Facebook Contacts

  2. Facebook phone numbers
    +1 (650) 543-4800
    +1 (650) 543-4800
    Click up if you have successfully reached Facebook by calling +1 (650) 543-4800 phone number 77 77 users reported that they have successfully reached Facebook by calling +1 (650) 543-4800 phone number Click down if you have unsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number 176 176 users reported that they have UNsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number
  3. Facebook address
    1601 Willow Rd, Menlo Park, Menlo Park, California, CA94025-1452, United States
  4. Facebook social media
  5. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 28, 2024
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