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Facebook review: Unauthorized charges 55

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6:11 am EDT
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unauthorized charges - underage grandson playing games on internet. credits charged to my credit card without being autorized by me. I never gave my credit card number to facebook or c.facebook.com/credit.

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The complaint has been investigated and resolved to the customer’s satisfaction.

55 comments
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reds4425
Sykesville, US
Aug 02, 2011 8:27 pm EDT

I have charges for Jul 18 (2) Jul26(3) Jul 30... I asked for it, got charged for it but never got the money for cityville...

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labib yalda
Sterling Heights, US
Aug 03, 2011 8:09 pm EDT

my name is labib yalda, i would like for some one to help me with these charges that were made to my card without my aprovel. this is the second time i had a problem with facebook. i would like to konw why its so easy to get in someones acct. And make charges to poker games.. which i dont even play poker. It was with zenga now i have a problem ultimuat poker. i would like somone to get back to ASAP so that i can solve this problem. I already contacted my credit card and made a fraud purches on my acct. please help me to solve this matter. My email is moneylabib@yahoo.com
thank you,
labib yalda

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Lena Thompson
Park Hills, US
Aug 24, 2011 12:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

The weekend of 08-20-11, a family member who is UNDER THE AGE OF18, played Cityville and "bought coins" - he was unaware that he was spending real money. On Monday, I saw receipt payments from facebook while checking emails around 5:30 or 6 pm. Now, our family's checking account now has 8 charges from facebook that total $305 + overdraft fees (unknown amt until charges clear) + payment that had money in the account now have to be paid by overdraft plan due to facebook charges + additional overdraft fees. I want ALL CHARGES REMOVED FROM OUR CHECKING ACCOUNT IMMEDIATLEY. Debit card connected to accounts is no longer active / I could not locate a number to contact anyone when I looked on facebook Monday night. While at the bank, they found a telephone number on the bank charges, which was [protected] BUT that number only gave me the website c.facebook.com/credits AND to file a complaint through another system it is processing fee of $25.00 WHAT A SCAM AND RIPOFF! I want charges removed from my account before I go to the attorney(s) that I have worked for in the past. lenathompson19@yahoo.com [protected]

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Trevor is now a proud father a baby boy
Markham, CA
Aug 24, 2011 6:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I don't think that matters js. But that is a good question. Like Zachary said if they are old enough to use Facebook they should know what they did was wrong. If they are not, and the parent wants their underaged child using Facebook than they should monitor them. Chances are the kids knew what they were doing and once they got caught they are lying. A lot of comments were deleted, but here goes. Make them do chores to pay the debt. Then ground them from using the internet unless they are being supervised. As you can see even a child of 12 such as Zachary knows that this is real money. To use Facebook the minimum age is 13, while I don't see a problem with under 13's using Facebook as long as the parent approves the parents should explain to them what they can't do and can't. They should tell them under no circumstances can they give personnel info such as the credit card number. If you take it to court they will tell you the same thing. Be more responsible for your children's activities.

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Trevor is now a proud father a baby boy
Markham, CA
Aug 24, 2011 5:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I believe in a case like that the parents are still held responsible. Some companies will remove the charges, some will remove a percent of the charges in a case like this. Then once they remove the charges they will tell you that next time they won't do the same. They will also take away the perks of the game which cost extra money. Also I wonder if the child is really the one who put in the credit card number of it it was actually Lena Thompson and craftymama2 who gave the credit card number and had fun with the site, did not keep track of the money they spent and then lied and said their child used the credit card without permission. That is another possibility. Not saying it happened just a possibility. Either way if they are going to remove the charges whether a percentage or full, with Lena Thompson's attitude they would not. They want you to at least accept some responsibility and Lena is not accepting any. They will tell her the same thing, supervise the child, tell them what they can and can't do. Come on now even a child of eight knows that using a credit card is real money. They may not know that it shows up on the parents bill later on but they do know it is real money.

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Lena Thompson
Park Hills, US
Aug 25, 2011 12:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have received a notice from Facebook that the actual charges only will be removed. I promise you that I did not use my son for a personal scapegoat & find it hard to believe that a parent would actually do that to their child. We never played "shop" & child did not give credit card number - life was too busy most of the time / system already had the information. Believe me the situation has been thoroughly discussed & that part is resolved / extra chore time & less computer time has already started --- I now realize that this is apparently just an opionion posting of comments / we all have opinions & thank you for shedding your light on this matter.

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jennifer randall-trevino
Clarksville, US
Sep 03, 2011 10:43 am EDT

I never got my gold for gardens of time and I was charged twice what do I do?

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steve ledoux
lake stevens, US
Oct 02, 2011 8:02 am EDT

my credit card was charged five times, four of them were for 5.40 and the last one was for 10.80 cents.I did not authorized any of these transatcion and i be leave that they were done by mistake and would like to have this fixed as soon as i can please

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Florence Wilson-Villafana
Brooklyn, US
Oct 27, 2011 9:15 pm EDT

I had an account with farmville now my underage daughter plays monster world and don't know it is not a game with fake money, made a purchase of $90.90 which was not authorized by me i will like to have the money credited to my account. Thank you in advance.

Please contact me at [protected] or 4success2day@gmail.com

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betty lagway-smith
Texas City, US
Nov 05, 2011 7:43 am EDT

my name is betty smith. i made a purchase for some cityville cash. the total came out to 6 dollars and some change. i want to know why my card was billed for 11 dollars and 74 cents. this is really bad because you'll take people money and we have no way of contacting you regarding wrong charges. it only takes you a few minutes to take one's money, now i'm waiting to see how long it takes to respond to a complaint. thank you looking forward to hearing from you.

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Kathryn Frazier
Delphos, US
Jan 19, 2012 5:36 pm EST

My name is Kathryn I text you days ago and have yet to hear from you. I was charged 10 times for $20.00 each which I did not do and recieved nothing. I would like this matter taken care of as soon as possible please. My email is katiedog4@centurylink.net, and my number is [protected]. Looking forward to hearing from you.

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adams1980s
eastwenatchee, US
Jun 02, 2012 8:32 am EDT

my name is staci adams and i was wrighting to stop the charges that was made on june 1 i did not atherize it and i need it back so i can feed my kids please

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littleshorty
Gilbert, US
Jun 02, 2012 8:34 am EDT

hmmmm

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adams1980s
eastwenatchee, US
Jun 02, 2012 8:39 am EDT

some how my card number was on the computer and i dont know how all i know was my nabor was useing my computer all the sudden my money was gone

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adams1980s
eastwenatchee, US
Jun 02, 2012 8:40 am EDT

can some one help me get help

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littleshorty
Gilbert, US
Jun 02, 2012 8:52 am EDT

Ask Brenda.

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Brenda789
Aztec, US
Jun 02, 2012 8:49 pm EDT

Since you asked, call the credit card company and report the unauthorized charges. You will need to close the account so more charges do not happen and they can find who is making the charges. I don't believe you are responsible for fraudulent charges, but call them and find out, hope you feel better soon, I've had many cards stolen/loss, last time a few months ago at work! Good luck!

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brenda.younggarcia
US
Jul 05, 2012 5:45 pm EDT

I have sent a complaint about an unauthorizes charge with my credit card and recieved any feedback yet. My daughter was playing a game she is ONLY 4 years old and charge my credit card 100.00 can I please get an answer on when can I get my money back. It is pretty sad when u tried 2 contract u all and can't get help n person. My # is [protected] please im beging for some1 to respond back 2 me. My name is Brend Young Garcia on my facebook page and also my name.

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kennypooh
Charlotte, US
Nov 11, 2012 3:40 pm EST

there have been three charges to my card today from facebook i have caned the card i want to know who usedit and my money back .i will need info.

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Gaynell Dozier Gregory
Emory, US
Nov 22, 2012 7:30 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

There was a $200.00 charge off my credit card that should not have been. I would like my money back, Thank you.

Gaynell Dozier

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ADACALLAWAY
MARINNA, US
Dec 06, 2012 1:55 pm EST

yes i am Ada Callaway and i have used my credit card to purcher a few things on face book befor and i used it to buy some diomond on damond games befor and i never spend on more than $5 .00 on them and the 3 day of the mounth i tryed to buy some on the game and it took over $100.00 off of my card and i dont know why so could u please help me i dont know what do do abou it ok thank u very much Ada CALLAWAY

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Classisa
Washington, US
Feb 08, 2013 3:05 pm EST

I have a question regarding unauthorized charges on my credit card. Please contact me as soon as possible! [protected]

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NANCY L FRITZ
Sandusky, US
Mar 20, 2013 2:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

On my February bill I was charged $50.00 (2X) on March 8, 2013 to Facebook.com*WJQT4228c WWW.FBF8.ME/CC.CA. WHAT DID I PURCHASE?

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Valerie Cane
Bea, US
Apr 28, 2013 7:27 am EDT

There has been 2 payment from my account I didn't have knowledge as m a widow of 6 month am in enough pain already I put everything on his funeral

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Valerie Cane
Bea, US
Apr 28, 2013 7:36 am EDT

i need my money now

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Pattie Petrie
55008, US
Apr 29, 2013 11:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was charged $103.17 on my charge card. I want that money back. You should NEVER have overcharged me for something that I didn't give you any agreement to charge this. If this continues, I will notify BBB and my bank. Return my money onto my charge card NOW!

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Nancy M. Reynolds
williamsburg, US
May 17, 2013 2:19 pm EDT

I ordered gold bars from Lightside Games they took out for a double order for Journey of Jesus The Calling They should have only took $10.00 and they took $20.00 I received the gold bars I odered but I didn't receive the double order it has caused a con fusion ay my bank they should put $10.00 back on my debit card please it has caused me to over draft and it was a mistake my MasterCard # is [protected] (366) please help I will contact them too Nancy M. Reynolds expiration date 4/16 thank you very much and God Bless

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mary m smith
Binghamton, US
Jul 22, 2013 10:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

my debit card was charged 820.00 dollar for games that I did not authorize. I would like my money to be put back in my account so I can pay my bills. im disabled and I cant affored these charges.

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Rob Rideau
San Mateo, US
Jul 22, 2013 11:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

This morning I discovered a charge against my debit/credit card for $40 for Facebook Ads. Please explain this charge as I have no idea what this is for.

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rightface
US
Jul 22, 2013 11:39 am EDT

Please beware of this person below he is a con artist.

Jimmy Alvarez

President at J & J Investigations, Inc.

Greater New York City Area
Security and Investigations

ID Number: [protected]
Name: NOT APPLICABLE
Business Name: J & J INVESTIGATIONS INC
Business Address: 59 31 58TH DR

County: QUEENS
License Type: PRIVATE INVESTIGATOR
Expires: 10/31/2014

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eva lorenzo
Corona, US
Jul 29, 2013 9:25 pm EDT

there is a $320.00 dollar charge for an online purchase do to my unsupervised 9 year old child.i would feel great full if i could get my credit card money back.

- eva lorenzo

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eva lorenzo
Corona, US
Jul 29, 2013 9:30 pm EDT

they're charging me $320.00 dollar's, do to my unsupervised 8 year old chid.i would be very great full if i could get my credit card money back.

- eva lorenzo

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Trish Prestel
Blue Mounds, US
Jul 30, 2013 1:26 pm EDT

Well today I was checking my bank statement and found that facebook took $1.40 from it.. I have no idea what this is for. Plz contact me about this.. Know its not much, but will be if you keep it up.. Safarirain50@yahoo.com.. Thanks Trish

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Trish Prestel
Blue Mounds, US
Jul 30, 2013 1:31 pm EDT

Well today I was checking my bank statement and found that fb took $1.40 from my account . I know this isn't much but if you all keep doing it .. it will add up.. I would like to know why this was taken out.. I did not order anything and I am the only one that plays facebook here.. Plz return what you all have taken out is all I ask... Thanks.. Trish..
Safarirain50@yahoo.com

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BETTY BOUDREAUX
Opelousas, US
Aug 18, 2013 7:14 pm EDT

rmelier00 was taken out of my account to day 8/18/2013 to buy chips from online gambling I did not want to buy chips with my money this was an errow please return my money.

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Callen Ann
Baltimore, US
Sep 03, 2013 8:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have been charged for facebook credits of a dollar from 8/29 thru 9/01 2013. I have not been able to use my computer since 8/22 do to accident. This is causing overdrafts in my account..please stop the crediting will use my Serve card for crediting, not my bank card

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Mae Baby
Baltimore, US
Sep 10, 2013 7:08 am EDT

I was the only one on my computer i did not order any of these charges on my account it is 32.00 dollars worth of charges this card will no longer be active this is a total ripoff i would like my money refunded on my card...Mae Baylor I recall seeing i had 439 credits that i never ordered...This is Bs...

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Christine J Arnold
Fond du Lac, US
Oct 09, 2013 12:17 pm EDT

FaceBook change $399.00 to my Debit card account that I didn NOT authorize, and I want that money return ASAP.

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klambert
Herndon, US
Oct 24, 2013 9:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

My credit card was charged for 199.89 .I have never spent that much on facebook .I want that 199.89 put back into my account now that was my bill money.Allison my phone # is [protected]

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jeremy coleman
glenarden, US
Oct 24, 2013 10:41 am EDT

I had an unauthorized charges to my paypal acount by facebook Marvel: Avengers Alliance of the amount of 50 dollars

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