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CB Fashion and Style Fashion Nova order not received/no tracking information after nearly 3 weeks on $500 order
Fashion Nova

Fashion Nova review: order not received/no tracking information after nearly 3 weeks on $500 order 125

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Author of the review
8:38 am EDT
Review updated:
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I placed an order on the 8th of September for $525 dollars and paid $25 for expedited shipping which the site says is 2-4days. 2 days later I received a shipment number. I have not been able to get any tracking information with the tracking number provided and I have sent multiple emails and direct messages on Twitter to the customer care team with no assistance. I get the same automated response from each consultant saying that they are having delays and that deliveries may take up to 30days due to local customs for international orders but I cannot even follow up with my local post office because all I have is a shipment number from Fashion Nova that does not bring up any information. They eventually sent me a $25 gift card for the shipping but I have not received any further responses as to where my order is nor any responses to my request for a cash refund! I am extremely frustrated as this is a lot of money and I have been taken for a ride!

125 comments
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loki6565
US
Oct 21, 2018 10:06 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

on 6-23-17 i sent back some dresses i had ordered from fashion nova which came out to be 59.98 i've tried calling... leaving emails... and no one will answer either..i'm very disappointed in their customer service or lack thereof i would like a refund for the dresses i returned over a month ago.

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Aisha Fadil
US
Oct 21, 2018 11:53 am EDT

The order numbers and the tracking numbers doesn't work at all. And I lost my delivery because of that. Plus I keep emailing em and no answer.. so disappointed. I'll never buy from here again.

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Marlo Harris
US
Oct 21, 2018 2:38 pm EDT

I did not receive my full order, items were missing. Customer service does not respond to your email and you can't get past a computer operator following a voicemail. I've also left several voicemails and no call back either. Only buy from them if you don't mind gambling with your money.

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Roxie Pierre
US
Oct 21, 2018 3:16 pm EDT

I need all my money back a portion of my items arrive did not receive the rest I call cannot reach anyone an I'm traveling need week this is so frustrating I'm never using them again it always like that

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CLE2002
US
Oct 21, 2018 6:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I placed an order on Jun 19, 2017, order #6036654. As of today my order has not been delivered, $53.99 was taken out my account. I've contact FashionNova several times by email and no one personally email me back pertaining my order. I only received a default email.

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Romeca
US
Oct 21, 2018 6:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I ordered a outfit from you guys on July 4th and today is July 10th I still haven't received it

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Anne-charlotte
US
Oct 21, 2018 7:49 pm EDT

I order for 200$ my orders statu is cancel and they said my monay was refund but I didn't receive my 200 $ back or any answer from the customer service, try to call, email but nothing at all .its really disgusting and it was the 1 time with this webside

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LLl33333
US
Oct 21, 2018 9:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I ordered 3 items. I have never had a problem with fashion nova until july 2017! they are reckless and inconsiderate of others time, money and patience! noone has contacted me about this problem! i hav eyet to receive a trackng number and noone has replied to the 50 something emails i have sent! i want my clothing or my money back!

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Andrea Lynn Magliaro
US
Oct 21, 2018 9:29 pm EDT

I ordered my top over 3 weeks ago and still haven't received it I tried calling for over a week only to get a stupied recording I will never shop at fashion nova again

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Whitney Whit
US
Oct 21, 2018 9:40 pm EDT

I'm pissed beyond belief! I ordered 5 things for my trip on Friday an only 2 things came. I called the Fashion Nova number nobody will answer! Left emails nobody responded. I'm pretty sure I just got scammed don't order from here.

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Kirsy german
US
Oct 21, 2018 10:20 pm EDT

I made a order fashion nova on June 22 2017
And I still waiting for my order
I emailed fashion nova
Like 100 times already
I called them too
They only have answers machine
My order suppose to arrive on 2 business days
I need fashion Nova return my money'
I don't want the clothes anymore
But fashion Nova keeps my money and the clothes too

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Vivi Gtz
US
Oct 21, 2018 10:51 pm EDT

I have been trying to get ahold of someone for the past month regarding my return. I have sent multiple emails and have tried calling and no one seems to ever respond. This is very frustrating and I will like this matter resolved. Thank you

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Natasha Barfield
US
Oct 21, 2018 11:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I've order 200$ worth of stuff, it took almost 3 weeks for HALF of my stuff to deliver.
They sent be a gift card worth the amount I didn't receive in the delivery package I received couple days ago.

I contacted them multiple times and no answer. I'm getting frustrated..because I'm doing a review in couple days in these items..
I want my stuff...

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Andrea Lynn Magliaro
US
Oct 21, 2018 11:38 pm EDT

I ordered my tip June 22 still haven't received it I'm have been trying to reach someone for over a week. Alll I get is a recording I would never order from fashion nova again

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Lesley Rivera
US
Oct 22, 2018 3:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bought a white skirt and came to the store to exchange it for one that isn't ripped at the topanga mall only wore it one day it should be a better quality heaven and sher said they couldn't exchange it for me it's not right I payed 30 dollars for a skirt for it to not even last me one day of use very inconvenient not professional at all!

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Kofi Halm
US
Oct 22, 2018 4:11 am EDT

I made an order ten days ago with the 2 day shipping flat rate. As of now i have not received any items nor a tracking number. My card has been charged and i am not able to communicate with a live representative. My emails have not been responded to. I would like a total refund. The fine print on your website is misleading and fraudelent.

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Moooo
US
Oct 22, 2018 7:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I ordered my clothes on fashionNova website since june 27th. It was was supposed to be a 2 days shipping. Today its july 3rd and my birthday is in 3 days. They took my money, and no shipping, no clothes. I am so disapointed.

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Yaya Rivera
US
Oct 22, 2018 7:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I made an order on June 13th over 400 dollars and I put the 2 day shipping and it is now June 22 and I haven't gotten an update or a shipping email at all.. what the hell is going on? Order#5957417

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Gabrielle Welch
US
Oct 22, 2018 8:28 am EDT

I made an order June 21st and I have yet to revived a tracking number and I did 2 day shipping. Cannot reach customer service and I needed my products before July 4th.

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Tehillah Thomas
US
Oct 22, 2018 9:34 am EDT

I order my clothes on 20th June It's know the 23rd June and the status is still unfufilled I've been trying to get in contact via email and phone and it's still I need my outfits for the 9th July order number #6052022

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Sasha P
US
Oct 22, 2018 1:50 pm EDT

I cancelled my order and I have emailed the company numerous times without a response. I have also called them and "all agents are busy" has come up every time. I want my store credit and don't understand how it can take this long to respond to emails.

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Alexisjanelle19
US
Oct 22, 2018 3:51 pm EDT

I ordered 4 items June 15th and here it is Tuesday June 20th and I still haven't received a email about shipping or tracking. Your page says 2 days shipping but that's not what's happening! The service is unacceptable and I will not be ordering from here again!

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Emma Rezaei
US
Oct 22, 2018 8:02 pm EDT

I spent well over $200 at Fashion Nova on June 14th and my package has not shipped! No one answers back e-mails either- I dont know how they expect past customers to come back. Never shopping here again.

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Marthas19
US
Oct 22, 2018 8:57 pm EDT

June 29th charge of $114.96. Never heard of this website and didn't order anything from them! Am contacting card fraud department.

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Acorreia
US
Oct 22, 2018 10:03 pm EDT

It's been more than 3 weeks since I purchase 4 jeans still didn't get them and I try to call and email I got no response! However they already took my money out my acc. So can someone please call me or email me about my order if not put my money back simple as that!

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Valerie Baldwin 15
US
Oct 22, 2018 10:45 pm EDT

I ordered 3 dresses last Sunday for Saturday and they just came in today . On top of that there is only 2 dresses in there and no receipt of my dresses no nothing ! This is sad ! I have contacted them via everything ! Every since they became more popular their service now sucks

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Amalia Mudiay
US
Oct 23, 2018 3:41 am EDT

I spend 300$ and my order got cancelled...am I going to have my money back? They never send me any informations. SMH
Send them messages no answers. Called them no answers! My bank is doing an investigation. I just want my money back.

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Sofia Smith
US
Oct 23, 2018 6:37 am EDT

Placed order on 6/16, had 2 day shipping, and package still says "ordered". I have been shopping with them since 2014. Whats going on Fashionnova? You guys use to have superb shipping and service!

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Don regis
US
Oct 27, 2018 10:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have order my outfit 3weeks ago! And haven't received the staus or anything in my mail like wth I will never shop her again and definitely tell everyone else around me about the scam and also email my bank account to sue this company for taking my money

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Hate fashion nova00
US
Oct 28, 2018 3:22 am EDT

So i ordered my dress pior to my birthday. I ordered it 18 days pior & fashion nova took my money and never shipped out my order but my cousin ordered a costume and they shipped hers out the next day. Then their customer service team is lazy they dont wanna investigate they just refer you to certain parts of their policy that don't make sense .

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infinity coats
US
Oct 31, 2018 5:17 am EDT

On the 19th I placed my order for my birthday outfit was charged a 2 days shipping fee and here it is now the 24th still haven't received anything. I've been calling and emailing no response or answers, had I seen days ago that there'd be this so called delay I would of never wasted 51.98. I just want my money back so I can find something else.

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shaniya saffold
US
Oct 31, 2018 8:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I can not see my order status on when my items should be shipped. I had 2 day shipping i ordered it tuesday, it is now Friday. Your site will not let me click to see my order status & i am not sure why. Please help! Thank you.

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Jam Williams
US
Oct 31, 2018 8:20 pm EDT

I have ordered some items since April 26th and I received an email saying I have been flagged for Fraud? can someone please assist me in getting this rectified because the money has already come off of my card and I have yet to receive these items. I have been calling and sending emails and no response.

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Mandaxxxx3
US
Nov 01, 2018 12:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

It's been more than a week. Since I had mad a return. I checked my status of my return and it's been processed fully. It's now a week and still haven't received my credit. I tried emailing them it won't send. I tried calling no one will pick up. This is the first time ever this is happening. What is going on ! Where is my credit !

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Lilkay00
US
Nov 01, 2018 2:26 am EDT

I'm highly upset, I love fashion nova to dealth but now we have a problem. I ordered 5 things on Oct 16th 2 days later I get a email saying my stuff will be delayed.. a week later I STILL HAVEN'T RECEIVED MY PACKAGE AND I HAVE BEEN EMAILING FASHION NOVA PLENTY OF TIMES! I would like my refund back PERIOD

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NiaV
US
Nov 05, 2018 4:36 pm EST

Ordered $200 worth of items 2 weeks ago. Still no tracking number or package... I've sent multiple emails and of course am reviving a generic response email. Today, Alfredo Melara responses back basically staying what the damn generic email
Says. This is so inconvenient. A fulfillment center that specifies 7-10 days to process. LIES. Smh.

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Cleonunes
US
Nov 11, 2018 11:31 pm EST

Scared it was delivered to wrong address

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Kayla Monae
US
Nov 12, 2018 5:57 am EST

I ordered items from fashion nova 19 days ago and still have yet to received any of my items or even a tracking number . Tried to cancel
Order but it wouldn't let me all
I want is my money back ! Never ordering from here again

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chloe graham
US
Nov 12, 2018 1:18 pm EST

I never recieved my pants that i ordered. it says they've delivered but they haven't. i'm honestly SO pissed.

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Danielle Turgeon
US
Nov 13, 2018 10:34 am EST

my order was never shipped to me ...

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  1. Fashion Nova Contacts

  2. Fashion Nova phone numbers
    +1 (800) 866-0286
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    +1 (818) 238-0022
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    Northridge Mall
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    437 S Broadway, Los Angeles, California, 90013-1102, United States
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