FedEx
Reviews and Complaints

Second time this month fedex delivered here. the driver is leaving the packages out by the corn crib as you come into the driveway. Leaving the packages exposed to the weather and road. Last week he left two boxes out in the rain and snow. I called Fedex customer service and complained Didn't do any good He left this delivery today in the same place. If I go out to talk he just hurries off.

The fed ex driver in my area. Will not put my packages near my door . They alway set them near the roadway, for them to be easily stolen. When I do get my packages they’re always ripped, torn open and smashed. It’s ridiculous that they can’t walk 10 steps and put my packages where they are supposed to go! They sit them beside a creek bed. And I’m the rain.

We are frequent purchasers of art that is delivered by FedEx. The seller sends the art specified as "by appointment only" delivery with "adult signature" required. The art is very expensive and non-replaceable. Here's my complaint. FedEx does not call to make appointments. They do not notify us in any way that a delivery is coming at a specific time on a specific day. When they deliver, they do not even knock on the door or ring the doorbell - they just drop off the art on the front porch leaving it visible from the street and subject to theft, storms or other maladies. We have no idea who is signing as the adult (shouldn't that be the recipient?) but suspect the driver is doing this. Is he/she signing our name (forgery) or signing his/her own name? Only after delivery do we get an email saying a package has been delivered.

We have complained multiple times to FedEx about no appointments and not getting our signature.

We have come home from extended international travel (at least twice) to find boxes blocking our front door. When we get a message that art has been delivered but we are not home, we ask them to pick it up and make an appointment for delivery when we are home. Despite this, we are not aware of a single time when FedEx returned to pick up art. In fact, they have delivered additional art placing it on top of the other art - even knowing no one is home.

Someone at FedEx actually writes an appointment time on the box. But no one notifies us. No one calls us or even checks if we are in town. It takes two parties, the delivery service and the recipient, to make an appointment. We are not getting that service even though the seller is paying for it.

On 3/27/23 a package was delivered to my house @ 1036 hours plis or minus 5 minutes, it was slightly raining. The package was left in front of my garage exposed to the elements and one end of the package was torn open where the initial tape secured it. Observation of the package looked like the package had been cut as this was some thick clear tape and dubble secured. Any way, the package was put in front of my garage..crazy.. as I have a breeze way leading to ly front door which provides shelter from the elements before you get to my front door,@ 10 feet. I also have a ring door bell that was never accessed by the delivery employee and it is common knowledge how a door bell works. If that was too tough , alternative means would require just a knock of a couple of times. This is what call cua or put mildly, cover your [censored], I called in the complaint for what it’s worth. FedEx needs to teach their people old school courtesy..

March 23, 2023 I schedule a pickup for the next day. The next day a FedEx driver picks up my 2 identical boxes. Today(March 27th) one of my boxes is delivered but online it shows the other box was never picked up. I call.

Let's start with the fact that the FedEx automated system does not work properly. Next, you have to understand that under no circumstances does anyone at FedEx want to talk to you. Then, when you get a supposed customer service rep on the phone they cannot help you and do not know how to do their job...you cannot talk to a manager, they cannot file a claim, they cannot contact facilities that are messing up deliveries and they cannot locate your package or start the process to do so. What they can do is pretend they cannot here you, put you on forever hold, hang up on you and NOT help.

At this time I KNOW FedEx does not care about their customers and it appears as if they have zero management!

What they should be doing is locating the box they lost and delivering it!

I have been waiting for a delivery for over a week now. Messages are, "in transit; delivery by 8:00 pm, requires signature or whatever excuse they can come up with. When i insist on human interaction from automated system I get a roundabout answer with unsatisfactory results. I am now ready to contact corporate for resolution or explanation of poor service.

Similar to so many of the complaints listed in this site, FedEx Ground has become an absolute joke of a carrier. I have had so many packages delayed - at least two of the over 3 weeks. Every day, it is out for delivery, then at end of day - returned to facility. They must live in a bubble as they have listed weather delays so many times on perfectly sunny days. Truth is, they try to hide their dysfunctional and useless service, and falsify their station statistics by claiming to send packages out, when in fact, they've never taken them off their trailers. I have told most vendors that I am discontinuing purchases from them - Chewy, Wine Insiders, etc. - until they find a different carrier to deliver their product. I won't sit around the house, day after day, for a signature, when they are simply lying about delivering it that day anyway. I asked for an address to send a formal complaint via USPS (They seem to make it through everyday, as well as UPS and FedEX Air when they have something to deliver), and I got the letter back 3 weeks later, unopened, and marked as no such address. FedEx better come to the realization that their once, well-deserved reputation is being destroyed by these yahoos - especially that group handling ground out of the Superior, Wisc. facility - they shouldn't be allowed to handle dog crap! One package - > 3 weeks delayed, was finally delivered late in the evening, the driver dropped the crate off the back of the truck 3' onto frozen ground. with my wife was standing in the doorway, then drove off without saying a word. Cracked the door on the cabinet that was inside. Better rethink your Ground delivery business plan, FedEX, or get out of it completely - you're an embarrassment!

the driver left my package outside our complex and someone brought me my package from outside. there was 2 other boxes someone else had too. my other package someone else took it so i never got it, it was a gift for someone. One of the times it happened was on March 25, 2023. I want to recieve my packages at my door, not some where that someone can steal them or miss place them. Don't be lazy. Bring me my package to my door, I can't say that enough.

Fedex used to be a good service. But not any more. I have packages shipped to me. I stay home waiting for the delivery that needs a signature. It starts off “expected by 1:00pm”. That changes throughout the day and ends up with “by the end of the day”. At 8:00pm, the status of the package changes to “delayed”. And has been returned to the local fedex facility. So, what’s going on? Are they too lazy to finish their route? Now I have to wait all day again tomorrow. This is unacceptable!

we have been receiving fedex deliveries at our house for many years and it was always great service. as of the past month, there must be a new delivery driver for our area? our house is located up a hilly driveway aprrox. 200 ft. from the main road. we always make sure that it is 100% clear of snow, ice & debris. our packages for the years past were always professionally delivered to our front door or garage area. whoever is the new route driver for our area is lazy. they have decided to just scan the packages way down at the main road and leave them on the roadside. this is not acceptable service. we are upset with this poor service. i took photos of yesterdays poor delivery, 3 boxes, if you would care to see what i am talking about? the delivery drivers that deliver to our town of winona, mn 55987 are out of the la crosse, wi distribution center. please fix this soon asit is getting old very quickly. thank you

We filed a claim as soon as it happened. The FedEx driver did not tell us, just delivered the package. Our neighbors saw it and told us immediately. They did not give us a claim number nor did they tell us that we needed our tracking number on that package. We are trying to follow up and because we do not have the tracking number they are claiming they cannot find the claim that we filed.

Hi. This shipment was tendered to FedEx Express on Wed 3/08/2023. spacer. gif
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Direct Signature Required
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Personal Message
we are here knock on door or ring doorbell or call or text [protected] or call [protected]
DELAYED
Estimated delivery date
Fri 3/17/2023
estimated between 11:10am and 3:10pm
PICKED UP
LEESBURG, FL
MANAGE DELIVERY
TRACKING NUMBER [protected]
FROM Fort Worth, TX, US
TO TAVARES, FL, US
SHIP DATE Wed 3/08/2023 02:00 PM
PACKAGING TYPE Your Packaging
ORIGIN Fort Worth, TX
DESTINATION TAVARES, FL, US
SPECIAL HANDLING Deliver Weekday
Residential Delivery
DSR
STANDARD TRANSIT Fri, 03/10/2023 by 8:00pm
NUMBER OF PIECES 1
TOTAL SHIPMENT WEIGHT 1.00 LB
SERVICE TYPE FedEx 2Day
FedEx
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On Friday I received an email stating my packages were received at the local delivery hub and out for delivery. They never were delivered. Saturday and Monday the tracker said they were at the local delivery hub, but were delayed with no delivery date given. Today, Tuesday, I called customer service and asked if I could pick them up and they said no. The agent, upon further investigation, said that the packages never left for delivery and she could start an inquiry. I received an email saying that an inquiry was initiated and they would get back to me by Friday. I'm a small business and this delay has already cost me more than $1000 and by Friday it could be well more than $5000.

It happened again today: FedEx reports that they attempted delivery to my address when they did not attempt delivery. This is maybe the 3rd or 4th time this has happened in the last year.

FedEx will state they attempted delivery but because person was not home or business was closed they could not deliver. I was standing by to receive package with inner door open so I could see out the storm door. No delivery attempt was ever made. Also, Ring doorbell shows no attempted deliveries took place. Also, no sticker was left on door by FedEx.

FedEx is clearly lying about attempting delivery. They should be honest and state in the record that they did not make a delivery attempt.

I get regular monthly deliveries from a company that uses FEDX (or USPS only.)
For the last 6+ months the FEDEX delivery person has ^ignored^ delivery instructions. The address label for my Acct specifically states: to put all boxes on our covered front porch w/ gate (3'h)!
However, they have been left on the driveway and in the rain. I am grateful the boxes have not been stolen since a bus stop is in front of my home,".

I am appalled at the customer service at Fedex. I ordered a package, I got notification at 6:24pm that my package was delivered at my work place. I was a bit confused because packages never usually come that late and we close at 6:30pm. I came in the next day, the package wasn't there. And it is a chair, so it's big enough to not be missed. I contacted customer support chat, and was told I had to wait two whole days because sometimes deliveries are made AFTER the tracking says delivered. I waited, and then was told it was signed for by a name I did not recognize, and then it says the time was 2:55 pm for when it was actually delivered. I was here, did NOT get the package. I was told that that they "researched" my claim and I was declined because the package was signed for. This is ridiculous because anyone could have signed for it. I don't recognize the name of the signee. I guess Fedex just took my money and kept my chair too and there isn't anything I can do about it. I am disgusted because they are lying.

We have been waiting for several days for a heart monitor for my wife Sharon. Our mail box which is a 1/2 mile from our home is never used all deliveries come to our home. I checked the mail box on 03-12-23 and well the fedex package containing my wifes heart monitor was in the post office mail box! Please see pics.

THIS WAS A VERY VERY IMPORTANT PACKAGE AS IT WILL MONITOR MY WIFES HEART AFTER 4 WAY BI PASS SURGERY. I RECEIVE SHIPMEWNTS A LOT FROM FEDEX AS WE HAVE AN ON LINE BUSINESS. WHY WOULD THIS DRIVER LEAVE A PACKAGE ILLEGALLY IN A USPS MAIL BOX AND IT IS OF SUCH IMPORTANCE IS HARD TO UNDERSTAND. IT WAS PLACED IN THE MAIL BOX ON 03-07-23

TRACKING NUMBER IS0201 [protected]

SHARON BEFFA

6676 SE County Road 255

Lee, Florida 32059

[protected]

Two packages that I sent on March 3 were returned to me because of a mistake by fedex! Since then I have been waiting for them to reship them (I even filled out new labels as they asked me to!). It is March 9 and I still have not received my packages even though many fedex representatives have been promising me every day after numerous calls. This is the 3rd day that my packages have been in a fedex truck "out for delivery", and the fedex representatives are lying to me systematically saying that I will receive them by 2:40pm or 8pm! It's a disgrace for the customers who trust this company. How can I still respect and consider fedex after this very traumatic experience? I want my packages tomorrow (March 10) morning without fail because they are very important to me, and I need to send them again very quickly! I have already lost a lot of time trusting fedex!

My delivery date was 03/04/2023 i asked for a hold at a fed ex location it is 3/8/2023 and i am still waiting for my package! they keep giving me an excuse and i am getting upset! this is not an acceptable way to do business. This is my last time using fed ex i will request another carrier! if these people dont want to work hire people that do! and the customer service people keep telling me the same stuff i see online. My package keeps going back and forth back forth to the facility! i need my package!

Every experience with FedEx so far has been riddled with problems. The FedEx driver(s) have/had instructions to put packages in a large black bin on my porch marked "Packages", yet they still put the items on the edge of my steps, practically begging porch pirates to steal my packages, which has happened on three occasions during the holidays. Anyhow, I started requesting my packages go to a hold location near my place of employment. The issue I am having now is that days (4 of 5) go by with the tracking site saying "Out for Deivery" not ready for pickup. Twice, they had to trace the package and at least three times, the package(s) was/were there but their system did not update. This company is the absolute worse. I filed claims for the stolen packages that totally over $500 and I never heard back from them or if the sender files a claim, it gets denied. I know they are insured but since the FedEx drivers took pictures of my deliveries on the edge of my steps, I guess they figure that's why they are not paying. I even started suspecting the drivers themselves stealing the items.