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FedEx Complaints 1760

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B
2:58 pm EDT

FedEx Poor delivery workers

Today it’s just another disgraceful delivery from FedEx or it’s subcontractors.

My Chewy delivery (recurring every three weeks) is thrown on my porch blocking my door. Now I must disassemble the door to retrieve the boxes. WTF is it that hard to place them so maybe I can get out of my house?

Ring video shows the driver tossing them “at” the porch.

Really if I performed my job as such I would have been terminated. If you are unhappy with the job requirements find something you would enjoy doing and don’t make the shipper take the heat for your miserable attitude.

Desired outcome: What happened to company employees, they were proud of the job and took pride in their duties.

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L
11:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

FedEx 2 day shipping - not guaranteed !

I had a big event for our ceo . I had made custom signage for . Valued at over $900.

I scheduled a pick up for Friday the 11th for 2 day delivery . The event was Tuesday the 15th.

I placed my packages downstairs for pick up at 11.30am. I went down to package room at 12.30pm and they were gone. I presumed they had been picked up. At 4.30pm a fed ex driver came to pick up. He told me fwd ex had not picked up yet. I called fed ex , they said they hadn’t picked up. I thought my packages had been stolen . I paid $200 to my building to check the security cameras . It showed a female fed ex driver taking my packages . I kept calling fed ex . They kept telling me they had not collected them. I called all through the weekend. Finally on Monday , after I sending the video footage they admitted that a ground pick up driver had taken my packages in error. But they apologized and promised they would rush my packages and still get them there by Tuesday in time for my event. At that point I told them I could rush reorder my items and have them redelivered in time - but they promised I would receive . I was following the tracking and when I landed in Austin , the tracking still showed that my packages were in New York. I called again . Again was promised would get my packages . Needless to say, I didn’t get my packages in time . I got them Wednesday . Day after the event . The event was a mess , I nearly got fired . I called fed ex - they promised compensation . Ha ! Now , they have denied not only any compensation but also denied refund on my shipping costs ! Saying their two day shipping actually does not guarantee two day shipping and they are not going to refund me .

Desired outcome: $400

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3:33 am EDT
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FedEx Delivery of pharmaceuticals; asr; breach of contract

Date of Complaint: Fri, 05/06/2022

I expected a medication that I require to be delivered from the pharmaceutical company, via FedEx, on 5/5/2022. This medication aids my lung function and breathing capacity, cutting my need for supplemental oxygen from, 24 hrs every day to half that time each day (overnight), in addition to emergency exacerbations. Every day delivery is delayed is consequential to my well being.

On 5/6/2022, I called the pharmaceutical company's automated delivery tracking service to get updated information. The service stated that the medication had been delivered by FedEx, to 5#### ### **, *******, MN 5### (my full home address), on 5/5/2022, at 3:54 pm. It also provided a tracking number, which I used to find complete information.

This is what I found. (All possible identifying information has been coded,)

TRACKING NUMBER: 2###########,

FROM: Med***** ***** *****, #### E ##** ** * ***** *****, SD, US, 57104

TO: ******** ****** (my first & last name), 5### ### **, *******, MN 5#### (my full home address)

REFERENCE: #######**## SHIPPER REFERENCE: #######**##

SHIP DATE: Wed 5/04/2022 05:39 PM,

DELIVERED TO: Residence,

PACKAGING TYPE: Your Packaging,

ORIGIN: ***** *****, SD, US, 57104

DESTINATION: *******, MN 5#### (my resident city, state & zip code)

SPECIAL HANDLING: Deliver Weekday, Residential Delivery, ASR

NUMBER OF PIECES: 1

TOTAL SHIPMENT WEIGHT: 16.00 LB (MY NOTE: The box contains only one pre-filled syringe, requiring refrigeration. The reason the pkg is so large & heavy in relation to its contents is because it is packaged in a Thermosafe Insulated Box, with special packing & cooling material to maintain the required temperature during overnight shipment & delivery.)

SERVICE TYPE: Priority Overnight Delivery

PROOF OF DELIVERY

DELIVERED TO: (the same "Ship To" address shown above and on the pkg shipping label, which is my full home address.)

SIGNED FOR BY: * ****** (initial of my first name and my full last name)

I next spoke to a rep from FedEx Customer Support who said that the driver was "new" and had delivered the package to the wrong address, describing the GPS location to me, which I deduced was the next neighbor down from us. How the driver could have driven past our home, twice, and not seen the large house numbers on both sides of the mail box, at the end of our driveway, is beyond me, but, apparently, he managed that quite well. The CS rep went on to tell me that the time for the driver to “be in my area” had passed, and, therefore, my package could not be retrieved and redelivered until Monday. I explained to her, again, that the package contained a medical syringe, which was time and temperature sensitive, and I could not wait until Monday. She asked if I knew the neighbors well enough to get the package myself. I believe I told her I didn't know them since they'd just recently moved there, but I'm not sure of that. What I am sure of is telling her that I could not imagine any of the neighbors signing my name to a delivery and then not calling here. She said that the delivery was a residential release and did not require a signature. By this time, I was admittedly angry with the whole FedEx experience (which, I must say, was pretty much in line with past FedEx delivery and customer service experiences). I told her that was not true, that these pharmaceutical deliveries ALWAYS require an adult signature (indicated by the "ASR" on the package's shipping label). She had no response to that. I can't remember exactly what was said next, but at some point, I told her the neighbors would be at work all day, but I would try to get the package as soon as I could since I really had no choice. She then asked me to call her and let her know if I got the package. I asked her why I would do that since she wouldn't do anything to help me if I didn't get it. She said, "Well, I don't want to send a driver out there if you get the package yourself, do you get that?", to which, I responded, "Well, I really don't care about your inconvenience, do you get THAT?" She started to say, "Ma'am!", I cut her off, told her I had nothing else to say, that I had to go find my medicine before I ended up in the Emergency Room!” and hung up.

I did eventually retrieve my package, which involved me getting portable O2 tank, getting dressed, going to the neighbors, knocking on both doors, eventually going into their garage, finding the box, and taking it, despite them not being home...feeling like a thief! They do not park their cars in the garage and, obviously, had no idea the package was in there. I will call them tomorrow.

To wrap up, this is what I experienced for a single delivery from FedEx:

1) I received the pharmaceutical, special handling package a day late, which caused considerable stress and physical discomfort to me as I began the process of tracking it down and going to get it. As I told FedEx Customer Service rep, we are not talking about an Amazon package here, this is a medically-necessary, time and temperature-sensitive item.

2) The driver delivered the package to the wrong address, even though doing so meant he had to drive past our mailbox, at the end of our driveway, TWICE (coming and going), PLUS a County sign close to the mailbox, both clearly showing our large, reflective house number, #####, on both sides.

3) The driver left the box (a large “Thermosafe Insulated Shipper” box) in an unattached garage, at the wrong address, and left no note on the house to alert the residents that it was there, despite numerous box labels clearly indicating that the contents required special handling. (Labels on the box included: TEMPERATURE-SENSITIVE PRODUCT; HANDLE PROMPTLY; REFRIGERATE UPON ARRIVAL; PROTECT FROM FREEZING; FRAGILE; THIS SIDE UP)

4) The delivery information, the shipping box, AND the mailing label clearly indicated this shipment was an "ASR" (adult signature required), ”Priority Overnight Delivery”. The shipping label also included my phone number, easily accessible to the driver should he/she have problems or questions, such as WHERE DO YOU LIVE?! The driver negligently ignored all of that information, as well as the numerous labels affixed to the outside of the box, which, again, indicated the contents required special handling and immediate attention.

5) It appears to me that the FedEx driver, with intention, falsely indicated that I had signed for receipt of the delivery. Not only did he not receive MY signature, he did not receive ANY signature for the delivery, adult or otherwise! When I brought this to the attention of the Customer Service rep, she told me that it was a residential release delivery and did not require a signature, another false assertion.

6) The Customer Service rep's message was quite clear, that retrieving and redelivering my package was an inconvenience and would not be addressed until next week. Her overall handling of the situation was as if it was an annoyance for her, brought about by me, the customer, whose scheduled, medical delivery was handled with reckless indifference by a FedEx driver who displayed gross disregard of policies governing pharmaceutical shipments of this type. Not once did the CS rep apologize on behalf of FedEx or give even the smallest offer of assistance or concern.

So, what part of this experience is within reason for FedEx, or any delivery service, entrusted with shipments that are vital to consignee and shipper?

Desired outcome: Driver fired for disregard of pharmaceuticals & ASR, no delivery notice @ house, potential for harm. CS reps retrained. Assurance FedEx will act & not let this slide, Credit to pharm comp for this shpmnt cost

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I
4:24 pm EDT

FedEx FED EX poor delivery service from Gaithersburg Maryland

I have a camera doorbell and FED Ex states they deliver to my door and don't, they lie.

FED EX doesn't deliver packages at all I have a doorbell camera and can prove they never deliver packages and lie to customers just like me.

[protected] tracking number I am home due to an injury and have a camera FED ex never delivered the package and lied. They never made an attempt.

[protected] tracking number I was home and FED EX never delivered the package at all and it is being sent back to my job.

[protected] tracking number FED EX never made an attempt to deliver and it is being sent back to the company.

[protected] tracking number - this supposes to be in transit and delivered on Friday. I will let you know on 5 6 2022

Desired outcome: I called the company that pays for FED EX delivery services. FED EX outsources their customer service; you can't understand

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Update by Is this fraud???
May 05, 2022 4:36 pm EDT

FedEx states I am not home or business closed that needs to be investigated. I do know the business that is sending me the packages should not pay for terrible services. I have camera footage too.

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R
11:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FedEx problems with delivery

I have lived in this house at this address since 2017. For the first 3 years packages were delivered promptly without issue. For the last two years and currently getting worse Fedex trucks can no longer find my house. My address is Chillicothe rd but my driveway is on Hinkle st. Packages are being left at neighbors houses. A package was suppose to be delivered Sunday but it was returned because driver could not find house, it happened again with the same package Monday. Tuesday I saw the Fedex truck sitting on Chillicothe not knowing where to go. I had to run across my yard and catch him before he drove away again. I ended up getting caught in the rain. Today, Wednesday, it happened again with a different package. I saw the Fedex truck sitting on Chillicothe rd not knowing where to go. It pulled away before I could get out the door and run across the yard, and was taken back to the distribution center. It is getting very frustrating. My number [protected]. I need you help. Keith

Desired outcome: I would either the driver taking packages to the Post Office when they can not find my house, or directions for this address or phone number placed in Fedex's computer so the driver can find my house or call me if they need directions

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6:35 pm EDT

FedEx Damaged property

On 5/01/2022 a Fedex truck arrived at my residence to deliver a package. My ring camera clocked it at 11:34am. The driver dropped off the package and went back to his truck. We had heard a loud pop and a cracking noise, we looked outside to see the Fedex truck driving off. I went outside to investigate and discovered my mailbox had been damaged. The wooden post is split down the middle and the metal box is bent up so bad it won't close completely. On my ring camera I have the date and time of the truck pulling up and less than 10 minutes later another video without the truck and the mailbox damaged. The issue is that the post is on a concrete sidewalk and would not be easily replaced.

Desired outcome: would like the mailbox to be replaced. or paid for.

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6:56 am EDT
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FedEx Delivery delay

Had a package shipped with Fedex ground on 4/23/2022 from Long Beach CA to New Jersey. Fedex tracking showed delivery would be on 4/29. Package arrived at Fedex destination on 4/30 (Saturday). Now Fedex tracking showed delivery as "pending". Wasn't delivered the next business day (Monday). On Monday night called Fedex customer service and was told delay was due to large volume of shipments at delivery location, and that delivery would be by Wednesday 5/3. WTF. Even USPS would have been faster. Don't count on Fedex if you need a definite delivery timeframe.

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2:49 pm EDT
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FedEx delivery time frame

4/1/2022

I am so sick and tired of Fedex packages coming late or damaged.

Several times I have ordered from ShopGoodWill out of Indiana. They send it out on a Tuesday or a Wednesday and it gets to Commerance City Colorado and sits for days. I will first be told it will be here Saturday or Sunday. Arriving early.

Then and update will come through pending. No scheduled delivery.

It will then update and get delivered M-W.

What the hell? A week to get a 2-3 delivery? I am so tired of this. It costs an arm and leg to get it shipped. Esp. since the Goodwill sites also charge handling fee.

I just had another package from Fedex yesterday that they didn't leave since they said no one was home and had sent me a text.

NO my husband and I were home. And no doorbell rand and NO text from Fedex.

Also no reason it shouldn't have been left. It didn't need to be signed for.

Yes it was windy. So stick it between the doors or put off to the left side of step.

Now today am still waiting for my SGW package. And called them to find out where it's at.

Heres what it says: Tuesday 4/26 Sent info to Fedex. 3:13 pm

Wed. 4/27 Arrived at 3:51 Indianapolis IN

4/27 1:45pm in transit Greenwood IN

4/28 Abilene KS

Friday 4/29 12 pm Commerce. City CO

Sat 7:16 pm Commerce City CO

4/1 Sunday 7:17 am Commerence City CO

All those say in Transit.

UPdated delivery Pending.

Initially expected Sat 4/30

How can my package be sitting in Commerence City for 3 days now but it's in transit?

No heres the kicker

I am 1 hr and 6 minutes away.

But the shipping station is in Loveland CO which is 52minutes away from

Commerence City. And I am 28 minutes away from Loveland.

I could drive my car and go get it. But no one knows where it is since it's in transit. And why should I? I paid them to deliver it.

Now if it comes tomarrow which I doubt because they have to process it and get it on the Loveland truck.

So maybe Tuesday?

It's been an hour away since Friday. This is unexcuseable.

4 to 5 days late and a hour away.

The CEO can afford a football team but can't get his packages delivered in a decent time frame.

One full week to get a package delivered. Also my husband paid for 2 day delivery $55 a few weeks ago and it took 5 days to get here.

No refund because he was told that Fedex doesn't guarantee times anymore.

So we wasted $55 but the fat cat still gets paid?

I sure would hate to be shipping live animals through them because they would all starve to death.

Friday at 12pm an hour away. Today is Sunday and it is still pending update.

Does the CEO use his own company to deliver? I bet his get to him on time.

Some places are charging $16 fedex rates for packages. Double what the items cost. Florida to CO. For each item purchased. I refuse to use those sites. I get ssdi $900 a month and these costs and delays are killing me.

Desired outcome: On time shipping and not having to wait for something 3 to 4 days extra that I could go get. a lot cheaper rates if not going to be the Fedex 2-3 day shipping like it use to be.

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10:31 am EDT

FedEx Delivery

delivery t/[protected] ... was messaged that an attempt to deliver was made on 04/30/2022 at 9:53AM. I was home and I have two small dogs that will bark at any noise at the door. I live at the last house on a dead end street. There was no truck and no attempt to deliver. The customer service app does nothing but repeat the message that delivery attempt failed. I'm like most of your other customers. I will not make purchases in the future from businesses that use Fedex delivery. Very disappointing in every way possible.

Desired outcome: package delivered on day specified.

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2:35 pm EDT

FedEx Lying about attempted delivery

This is the 3rd time that this has happened with Fedex for a package that required a signature for delivery. I have been home waiting by my door all morning+afternoon when I receive an email saying delivery was attempted and failed. This is just a lie. I go out to check and there isn't even an attempted delivery notice at all. No delivery was ever made. This keeps happening. I feel like whoever is delivering sees that my package will require a signature and just decides to not make any attempt and to lie and say that they did to avoid the time that it would take. I have NEVER had this successfully happen. No delivery person has ever come knock on my door and ask for a signature. There have only ever been lies about the attempt. This is frustrating because I pay delivery fees clearly for all of these packages but I have to receive it almost a week late due to "failed" delivery attempts and I have to walk to a Fedex place to pick up the actual package. This is ridiculous and unacceptable.

Desired outcome: I want an apology and delivery to be actually attempted for my packages in the future.

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3:32 pm EDT

FedEx delivery

12 of April 2022 they attempted delivery and even though they were supposed to leave the package at the door they failed to do so. then they call me leaving messages that i need to pick up the package myself. i went to the place they told me to go to pick up my parcel but the parcel seems to be missing. then my girlfriend called them and found out that package is in their distribution center in another city. this is the last time we use fedex.

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9:05 pm EDT

FedEx Fedex delivering my package after my business was closed and it being stolenl.

I own a clothing store at a busy outdoor mall. I was expecting a box of children's clothing to be delivered from Fedex. They delivered them at 7:03 P.M. we close at 5 P.M. The package was stolen overnight. Now I am out product and over $500.00. Their "customer service" is saying it is not their fault because the tracking says delivered, even though we weren't open to receive it!

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7:30 pm EDT

FedEx delivery

Stayed home from work to sign for a package. Took the day off. [protected]) At 2:52pm got a text stating no one was home and delivery attempt was made. BS! I was home all day. When I called to complain I was told that the driver did stop, maybe I wasn't there. Ummmm I was home ALL day ! No one came to the door - I can see the road from my window and would see anyone that approached the door. The customer service rep said I could have it held and pick it up myself. Um excuse me - I paid to have it delivered. She stated the delivery was scheduled again for tomorrow. I told her to hold it at a location of my choice because I cannot take off another day of work just for their delivery driver to lie again and not deliver my package. If you do not want to do your job then find another one. I am out a days pay and still no package. I do not understand how they can do this and no one seems to care that the employee lied.

Desired outcome: I want a formal complaint placed in the driver's employment record

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1:42 pm EDT

FedEx Package delivery

I paid $40 to have my tax information overnighted to my accountant, so he would receive it by March 31.

My accountant said Fedex kept trying to deliver the package during non-business hours when he wasn't there, and then finally told him that they were sending it back to me.

I received it on April 18 - so now my tax return is late. Fedex refused to even refund my $40 !

Never trusting Fedex again.

Desired outcome: I asked for my $40 to be refuneded, but the billing department refused.

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7:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FedEx Lying about delivery attempt

FedEx : Something needs to be done about the blatant lying that is taking place by your delivery drivers. You must know that this is becoming the normal MO for your drivers. I can't believe that FedEx Corporate is okay with this type of behavior, or business practice. If a FedEx driver try's to deliver a package and I'm not home, then you know what, It's okay to use that excuse that the package was undeliverable due to no one being available to accept it, but when I've been home all day and I begin to become curious because NO ONE has been at my door all day, and I don't have a door tag, but "tracking cleary says" Not deliverable due to one one being at the business or home. Then this is a problem, when blatant lying is happening across the board. FedEx Corporate please do something to regain the trust of your customers both from the B2B B2C space. There are other choices.

Desired outcome: STOP THE BS AND LYING

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5:30 pm EDT

FedEx Lying that "customer not available"

Am about to receive two shipments. I am just waiting at home for two days as it says I need to sign the package. Calling customer service is equally ineffective.

Saturday (4/23/2022) - I am waiting at home. Then I get message "they tried to deliver but customer not available". That was total lie. I called customer service, then I after half an hour and one escalation to manager, I am told that they didnt load it into the truck.

Sunday (4/24/2022) - my tracking status says it will be deliver today. I am waiting at home. I called customer care to make sure I receive it. They said they dont know the time but it will be delivered today.  after waiting for hours I get message "unable to deliver". I called customer service and they said the information on tracking page is wrong and it will be delivered on monday.

Here I am waiting for 2 days at home. Delivery people lying and customer service is clueless and giving random answers.

Desired outcome: 1) I want my packages.2) I want Fedex management to take action. I am seeing so many instances about false update by Fedex deliver persons but Fedex management does not care about it.3) Make customer care service more effective and helpful.

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Update by Swapnil Jamthe
Apr 26, 2022 3:24 pm EDT

Saturday (4/23/2022) -

In the morning I got a message that I need to sign the packages. So I had to stay at home full day as there was no time specified.

I am waiting at home. Then I get message "They tried to deliver but customer not available". That was total lie.

I called customer service, then I after half an hour and one escalation to manager, I am told that they didnt load it into the truck.

Sunday (4/24/2022) -

In the morning I got a message that I need to sign the packages. So I had to stay at home full day as there was no time specified.

I called customer care to make sure I receive it. They said they dont know the time but it will be delivered today.

After waiting for hours I get message "Unable to deliver". I called customer service and they said the information on tracking page is wrong and it will be delivered on Monday.

Monday (4/25/2022) -

In the morning I got a message that I need to sign the packages. So I had to stay at home full day as there was no time specified.

First time status is updated to transit.

As it is not delivered till 4 PM I called customer care, they said they will follow up which they didnt.

At 6PM I got message "Customer was not at home". Though I am at home.

I called customer care and they said that it was not loaded in truck. For second package, customer service said I will receive it today. But as I was on the call I saw the status change for another package as I asked customer care person to refresh the page, he cut the phone.

Tuesday (4/26/2022) - 12:30 PM -

In the morning I got a message that I need to sign the packages. So I had to stay at home full day as there was no time specified.

Not calling customer care today who dont care about customers and dont have any power.

So I am waiting again at home for the 4th day as Fedex says they will deliver the package and I need to sign it. This is very very bad service overall. Everything is flawed/

Drivers lie.

Customer care lies. They cut the phone.

Management does not care.

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Phyllis Kathleen Wilcox
Perry, US
Aug 08, 2022 2:15 pm EDT
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I think the Fedex driver is lazy. Leaves my packages at the wrong address, and sometimes doesn't deliver them at all. It is getting ridiculous. I wish we could go with another shipper and put Fedex out of business.

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M
5:24 pm EDT
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FedEx Late delivery

Chemo drugs were shipped on Thursday 04/21/2022, and were to be delivered by noon Friday 04/22/2022. They were not delivered. Tracking says they were in the Richland MS distribution center at 7:15AM on 04/22/2022 (15 miles from my home).

When I called on Friday evening, I was told they would be delivered by noon Saturday 04/23/2022. They were not delivered.

Now I am told they will be delivered by noon Monday 04/25/2022.

Does anyone want to lay odds on delivery happening by noon Monday.

By the way, after using their voice response system it appears AI does not mean "artificial intelligence at Fedex. It appears to mean"actual ignorance".

Desired outcome: Deliver my chemo drugs today 04/23/2022.

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7:10 pm EDT
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FedEx Shipment opened!

Today I collected a medium sized box I shipped from myself in SC to myself in ME via FedEx.

When I received the box I noticed the tape sealing it had been replaced. The box had been opened and resealed.

When I got home and opened the box I discovered the contents had ALSO been opened and resealed with clear box-tape (for packing boxes to be shipped).

No notes. No explanation.

Weird. Invasive. Unacceptable.

Desired outcome: Who did this and why?Who will replace the gifts I can no longer give (b/c they were opened and then taped shut)?

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2:05 pm EDT

FedEx Automated System

I called to inquire about a package I was to receive. The automated system gave me incorrect information compared to what I could see online and I wanted to get a live person to help resolve a issue. The system would not transfer me to an agent instead it stated that no other information was available and that it would not transfer me to an agent. Instead it hung up on me. I called back and the system was able to recognize my number again and again told me it would not transfer me. I had to call back 2 more times for a total of 4 calls to speak to a live agent.

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7:24 am EDT
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FedEx I would like a response from from an actual person from fedex.

I ordered a very expensive machine which was to be delivered to me in 5 days shipper FEDEX. On a previous occasion I had ordered from the same company a different machine and was delivered to me in 5 days. Going back to my original complaint why I'm writing this The item was shipped on 4/8/2022. I got a text on my phone that it was being delivered early which would be 4/12/2022. Well low and behold that day came and no delivery. The box sat in a terminal in Edison, NJ from 4/11 -4/14 They never attempted to correct it. I had to get the company that shipped it involved 2xs. The second time they gave them no reason why they screwed up the shipping. I'll tell you why some dingle berry put the box on the wrong belt. I still have not got this box and its 4/18/2022 WHERE IS IT FEDEX? I'am beyond livved. Oh and they said you will see movement that's a laugh it departed AZ shows nothing after that. You would think you would see the next destination it went to NOPE. SO where is it? Now I have to get the company involved again in this. FEDEX you Suck! Lets see how long and if I ever get this box.

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I.M. Pistoff
US
Dec 08, 2022 5:53 pm EST
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Oh you'll get a response from a live person - in INDIA. For that alone, FEDEX should be prosecuted right out of business; add their [censored]ty service and tracking lies, you have the typical 'Murrican corporation. [censored] them all.

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FedEx offers a range of shipping services for both individuals and businesses, including overnight, express, and ground delivery. They also provide freight services, logistics solutions, and e-commerce support. Customers can track shipments and manage deliveries via the FedEx website or app.
How to file a complaint about FedEx?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required personal information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with FedEx. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with FedEx. Mention key areas such as delivery issues, customer service interactions, package handling, and any discrepancies in billing or charges. Include relevant dates, locations, and any communication with FedEx representatives. If you attempted to resolve the issue, describe the steps you took and the responses received from the company. Clearly articulate how the issue has impacted you personally, whether it be inconvenience, financial loss, or other negative effects.

5. Attaching supporting documents: Attach any relevant documents such as receipts, tracking information, correspondence, or photos that support your complaint. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with FedEx. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, an apology, or corrective action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. You will receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any updates or responses to your complaint. Engage with any replies from FedEx or other users to provide additional information or to follow up on your complaint.

Overview of FedEx complaint handling

FedEx reviews first appeared on Complaints Board on Oct 26, 2006. The latest review Package shipping was posted on Nov 20, 2024. The latest complaint Paid for overnight shipping- didn't deliver/said business closed or customer not avali was resolved on Jul 20, 2022. FedEx has an average consumer rating of 1 stars from 1784 reviews. FedEx has resolved 164 complaints.
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  1. FedEx Contacts

  2. FedEx phone numbers
    +1 (800) 463-3339
    +1 (800) 463-3339
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    64%
    Confidence score
    USA and Canada
    +1 (800) 003-3339
    +1 (800) 003-3339
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    Mexico
    800 733 339
    800 733 339
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    100%
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    New Zealand
    1800 535 800
    1800 535 800
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    100%
    Confidence score
    Ireland
    800 033 339
    800 033 339
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    South Africa
    800 988 1888
    800 988 1888
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    China
    +1 (800) 209-6161
    +1 (800) 209-6161
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    India
    120 003 200
    120 003 200
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    100%
    Confidence score
    Japan
    +1 (877) 339-2774
    +1 (877) 339-2774
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    Canada, Tech Support
    +44 345 607 0809
    +44 345 607 0809
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    United Kingdom
    +44 247 670 6660
    +44 247 670 6660
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    United Kingdom
    +61 132 610
    +61 132 610
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    33%
    Confidence score
    Australia
    +55 112 169 7000
    +55 112 169 7000
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    Brazil
    +54 810 333 3339
    +54 810 333 3339
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    Argentina
    +43 800 123 800
    +43 800 123 800
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    Austria
    +32 27 527 575
    +32 27 527 575
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    100%
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    Belgium
    +45 70 233 332
    +45 70 233 332
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    Denmark
    +358 10 800 515
    +358 10 800 515
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    Finland
    +33 140 855 660
    +33 140 855 660
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    100%
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    France
    +49 61 076 840 660
    +49 61 076 840 660
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    Germany
    +39 199 151 119
    +39 199 151 119
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    Italy
    +31 800 0222 333
    +31 800 0222 333
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    100%
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    Netherlands
    +47 63 940 300
    +47 63 940 300
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    100%
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    Norway
    +351 707 244 144
    +351 707 244 144
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    Portugal
    +7 495 788 8881
    +7 495 788 8881
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    Russia
    +34 915 209 060
    +34 915 209 060
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    Spain
    +46 40 169 160
    +46 40 169 160
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    100%
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    Sweden
    +41 448 744 160
    +41 448 744 160
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    100%
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    Switzerland
    +90 444 9339
    +90 444 9339
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    100%
    Confidence score
    Turkey
    +966 122 329 999
    +966 122 329 999
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    100%
    Confidence score
    Saudi Arabia
    +971 42 183 860
    +971 42 183 860
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    100%
    Confidence score
    UAE
    +852 27 303 333
    +852 27 303 333
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    100%
    Confidence score
    Hong Kong
    +65 67 432 626
    +65 67 432 626
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    100%
    Confidence score
    Singapore
    +82 23 338 000
    +82 23 338 000
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    South Korea
    More phone numbers
  3. FedEx emails
  4. FedEx address
    Three Galleria Tower 13155 Noel Road, Suite 1600, Dallas, Connecticut, 75240, United States
  5. FedEx social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024
  7. View all FedEx contacts

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