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FedEx Complaints 1760

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S
9:32 pm EDT

FedEx Complaint

Fed ex is suppose to deliver my package now for 4 days in a roll. and they say the same thing I am not home. When I have been all day. I have video on my place and you can see No Fed Ex. when I call to complain they say that they will make sure it comes and again same thing.

When I asked the agent to give me there ID # they refused to do so and was very rude about this. I am disabled and this is why I did just pick my item up. Bu they got every rude and told me to come pick it up if I do not like or basically deal with this. I have yet to get my package after not being able to do anything or go anywhere for the last 4 days waiting on the driver to come. Same time everyday the driver says I am not home just about quitting time. this is the most horrible serve I have ever gotten and the conduct of the customer service was totally uncalled for. They refuse to bring my package and refuse to help me.

I have never had this kind of experience with a company before in my life. and upon reading the review after fixing to complain this seems to be a common thing with them lying and Bad business. This business should shut there door before harming more people!

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6:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FedEx Restricted Delivery not done

I paid for RESTRICTED DELIVERY on 4/21/2022 for $15.70. The driver let someone called “A. Lark” sign for the court documents. BIG NO NO. Customer Service keeps hanging up on me, telling me there’s no supervisor, and denies claim.

I videotaped the staff telling me Fedex allows for restricted delivery.

Desired outcome: Refund the money plus interest from 4/21/2022.

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5:16 pm EDT

FedEx Package not delivered to receiver

On June 22,2022 I sent a painting from Georgia to New Mexico.

It was supposed to be delivered that Saturday.

The receiver didn't get it on Saturday, so I tracked the package saw it was supposedly still "in route"

Then several more days went by and it was still not received.

Again I tracked the package and discovered this bizarre tracking history

Wednesday, 6/22/2022

11:09 AM

Shipment information sent to FedEx

5:21 PM

Picked up

BRASELTON, GA

Thursday, 6/23/2022

7:55 PM

Arrived at FedEx location

BRASELTON, GA

8:08 PM

Shipment arriving On-Time

BRASELTON, GA

9:22 PM

Left FedEx origin facility

BRASELTON, GA

Friday, 6/24/2022

4:59 PM

Arrived at FedEx location

BREINIGSVILLE, PA

Saturday, 6/25/2022

5:33 AM

At local FedEx facility

BARRINGTON, NJ

9:15 AM

In transit

BARRINGTON, NJ

Monday, 6/27/2022

5:46 AM

At local FedEx facility

BARRINGTON, NJ

6:00 AM

Delay

Package delayed

BARRINGTON, NJ

6:39 PM

Arrived at FedEx location

BARRINGTON, NJ

Tuesday, 6/28/2022

5:56 AM

At local FedEx facility

BARRINGTON, NJ

6:13 AM

Address corrected

3:55 PM

Arrived at FedEx location

BARRINGTON, NJ

11:38 PM

Departed FedEx location

BARRINGTON, NJ

Wednesday, 6/29/2022

5:10 AM

Arrived at FedEx location

EDISON, NJ

6:07 AM

Shipment exception

Barcode label unreadable and replaced

EDISON, NJ

Thursday, 6/30/2022

4:59 AM

At local FedEx facility

YONKERS, NY

7:55 AM

In transit

YONKERS, NY

7:30 PM

Arrived at FedEx location

YONKERS, NY

10:43 PM

Departed FedEx location

YONKERS, NY

Friday, 7/1/2022

3:42 AM

At local FedEx facility

YONKERS, NY

6:04 AM

In transit

YONKERS, NY

9:52 PM

Departed FedEx location

YONKERS, NY

Saturday, 7/2/2022

8:20 AM

Arrived at FedEx location

KEASBEY, NJ

10:39 AM

Departed FedEx location

KEASBEY, NJ

9:40 PM

In transit

CRAB ORCHARD, TN

Sunday, 7/3/2022

9:46 AM

In transit

CAMPBELL, TX

3:27 PM

Arrived at FedEx location

FORT WORTH, TX

3:42 PM

Delay

Package delayed

FORT WORTH, TX

6:13 PM

Departed FedEx location

FORT WORTH, TX

Monday, 7/4/2022

4:54 PM

In transit

LA MESA, NM

Tuesday, 7/5/2022

5:15 AM

At local FedEx facility

SANTA TERESA, NM

5:47 AM

On FedEx vehicle for delivery

SANTA TERESA, NM

2:13 PM

Delivery exception

Customer not available or business closed

SANTA TERESA, NM

2:43 PM

Delay

Package delayed

SANTA TERESA, NM

Wednesday, 7/6/2022

6:59 AM

At local FedEx facility

SANTA TERESA, NM

7:16 AM

Delay

Package delayed

SANTA TERESA, NM

8:04 AM

On FedEx vehicle for delivery

SANTA TERESA, NM

10:01 AM

Arrived at FedEx location

SANTA TERESA, NM

10:01 AM

Returning package to shipper

Shipper requested shipment to be returned - Unable to deliver shipment - Returning to shipper

SANTA TERESA, NM

10:01 AM

Address corrected

Thursday, 7/7/2022

3:48 AM

Departed FedEx location

SANTA TERESA, NM

4:56 PM

In transit

WEATHERFORD, TX

7:09 PM

Arrived at FedEx location

DALLAS, TX

7:53 PM

Departed FedEx location

DALLAS, TX

Friday, 7/8/2022

8:03 AM

In transit

LONOKE, AR

9:07 PM

Arrived at FedEx location

ELLENWOOD, GA

Sunday, 7/10/2022

12:03 AM

Departed FedEx location

ELLENWOOD, GA

8:34 PM

In transit

BRASELTON, GA

Monday, 7/11/2022

3:20 AM

At local FedEx facility

BRASELTON, GA

6:35 AM

On FedEx vehicle for delivery

BRASELTON, GA

4:32 PM

Delivered

Cumming, GA

The package not only wasn't delivered, it was returned to me!

It is supposedly under investigation, and I am awaiting a refund, but the bottom line is the package was never delivered .

They claim they tried to deliver it, however the receiver was never notified, no door tag was left, so they are not telling the truth.

My question is, why was it sent cross country several times to begin with?

Desired outcome: Besides a full refund, I would like an explanation why this package was bounced around for almost a month and never delivered.

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RinTexas
Petersburg, US
Jul 12, 2022 12:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I'm dealing with a similar issue right now on an eBay shipment but from west Texas to South Carolina. My problem seems to initiate at the Augusta, GA FedEx facility but I can't really tell. Each day my tracking seems to be significantly different from the day before. The weirdest tracking record I have received was this one below:

BTW: Where each message says "Click Manage Delivery below to take more control of your package(s)." there is no such button or option in my tracking.

Accepted

FedEx Tracking as of 7/10/2022 at 11:09 am

Tue, Jul 5

In transit

Out for delivery

Estimated delivery

Mon, Jul 11

FedEx: XXXXXXXXXXXX

Copy

Hide tracking details

Jul 9, 2022

12:36am PDT

Delay - We made another delivery attempt: 07/08/2022 12:58 PM. A final delivery attempt will be made on the next business day. Click Manage Delivery below to take more control of your package(s). - Package delayed

AUGUSTA, GA 30907

Jul 9, 2022

12:22am PDT

At local FedEx facility - We made another delivery attempt: 07/08/2022 12:58 PM. A final delivery attempt will be made on the next business day. Click Manage Delivery below to take more control of your package(s).

AUGUSTA, GA 30907

Jul 8, 2022

9:58am PDT

Delivery exception - We made another delivery attempt: 07/08/2022 12:58 PM. A final delivery attempt will be made on the next business day. Click Manage Delivery below to take more control of your package(s). - Future delivery requested

AUGUSTA, GA 30907

Jul 8, 2022

12:25am PDT

Shipment arriving On-Time - We made another delivery attempt: 07/08/2022 12:58 PM. A final delivery attempt will be made on the next business day. Click Manage Delivery below to take more control of your package(s).

AUGUSTA, GA 30907

Jul 8, 2022

12:14am PDT

On FedEx vehicle for delivery - We made another delivery attempt: 07/08/2022 12:58 PM. A final delivery attempt will be made on the next business day. Click Manage Delivery below to take more control of your package(s).

AUGUSTA, GA 30907

Jul 8, 2022

12:10am PDT

At local FedEx facility - We made another delivery attempt: 07/08/2022 12:58 PM. A final delivery attempt will be made on the next business day. Click Manage Delivery below to take more control of your package(s).

AUGUSTA, GA 30907

Jul 7, 2022

8:26am PDT

Delivery exception - We made another delivery attempt: 07/08/2022 12:58 PM. A final delivery attempt will be made on the next business day. Click Manage Delivery below to take more control of your package(s). - Future delivery requested

AUGUSTA, GA 30907

Jul 7, 2022

4:22am PDT

On FedEx vehicle for delivery - We made another delivery attempt: 07/08/2022 12:58 PM. A final delivery attempt will be made on the next business day. Click Manage Delivery below to take more control of your package(s).

AUGUSTA, GA 30907

Jul 7, 2022

4:18am PDT

At local FedEx facility - We made another delivery attempt: 07/08/2022 12:58 PM. A final delivery attempt will be made on the next business day. Click Manage Delivery below to take more control of your package(s).

AUGUSTA, GA 30907

Jul 7, 2022

12:14am PDT

Departed FedEx location - We made another delivery attempt: 07/08/2022 12:58 PM. A final delivery attempt will be made on the next business day. Click Manage Delivery below to take more control of your package(s).

ELLENWOOD, GA 30294

Jul 6, 2022

8:10pm PDT

Arrived at FedEx location - We made another delivery attempt: 07/08/2022 12:58 PM. A final delivery attempt will be made on the next business day. Click Manage Delivery below to take more control of your package(s).

ELLENWOOD, GA 30294

Jul 6, 2022

2:26pm PDT

In transit - We made another delivery attempt: 07/08/2022 12:58 PM. A final delivery attempt will be made on the next business day. Click Manage Delivery below to take more control of your package(s).

HOOVER, AL 35226

Jul 6, 2022

2:20am PDT

Departed FedEx location - We made another delivery attempt: 07/08/2022 12:58 PM. A final delivery attempt will be made on the next business day. Click Manage Delivery below to take more control of your package(s).

FORT WORTH, TX 76119

Jul 6, 2022

2:07am PDT

Shipment arriving early - We made another delivery attempt: 07/08/2022 12:58 PM. A final delivery attempt will be made on the next business day. Click Manage Delivery below to take more control of your package(s).

FORT WORTH, TX 76119

Jul 6, 2022

1:52am PDT

Arrived at FedEx location - We made another delivery attempt: 07/08/2022 12:58 PM. A final delivery attempt will be made on the next business day. Click Manage Delivery below to take more control of your package(s).

FORT WORTH, TX 76119

Jul 5, 2022

7:04pm PDT

Left FedEx origin facility - We made another delivery attempt: 07/08/2022 12:58 PM. A final delivery attempt will be made on the next business day. Click Manage Delivery below to take more control of your package(s).

LUBBOCK, TX 79404

Jul 5, 2022

3:53pm PDT

Arrived at FedEx location - We made another delivery attempt: 07/08/2022 12:58 PM. A final delivery attempt will be made on the next business day. Click Manage Delivery below to take more control of your package(s).

LUBBOCK, TX 79404

Jul 5, 2022

3:31pm PDT

Picked up - We made another delivery attempt: 07/08/2022 12:58 PM. A final delivery attempt will be made on the next business day. Click Manage Delivery below to take more control of your package(s).

LUBBOCK, TX 79404

Jul 5, 2022

8:05am PDT

In FedEx possession - We made another delivery attempt: 07/08/2022 12:58 PM. A final delivery attempt will be made on the next business day. Click Manage Delivery below to take more control of your package(s). - Tendered at FedEx location

LUBBOCK, TX 79403

Jul 3, 2022

5:24am PDT

Shipment information sent to FedEx - We made another delivery attempt: 07/08/2022 12:58 PM. A final delivery attempt will be made on the next business day. Click Manage Delivery below to take more control of your package(s).

79250

Jul 3, 2022

8:19am

Tracking number provided

ComplaintsBoard
I
3:02 pm EDT

FedEx CASE NO:[protected]

Tracking No. [protected]

Name: Eric Schulz

1075 Hwy 26 West Poplarville, MS 39470

[protected]

Fed Ex driver delivered a package on 7/5/2022 at 2;25 pm . I was home at the time. The driver pushed the electronic gate open with his truck, breaking the $250 mule mechanism for the gate. He was the only person that entered and exited the property. I need to replace the mule mechanism, approximatley $250, and pay for someone to install the mechanism , approximately $100 to $150. The key pad was clearly visible for the gate.

I called Fed Ex six times in the past week, only to be disconnected or routed to the survey info. No one has called me back.

Desired outcome: I want to be reimbursed for a new mule mechanism for my gate, including the cost of installation.

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9:15 am EDT
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FedEx FedEx delivery

FedEx damageda very expensive machine. First they lost my package, then it arrives with the screen shattered and the box look like they kicked it. The package had a declared value of $2500 Fed ex kept giving me the run around and then refuse to pay for my damaged item even though it was insured tracking number [protected]. Insurance is a joke and non existent

Desired outcome: Fed ex to pay for my loss

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6:56 pm EDT

FedEx Washer tub left in driveway - no phone call, no knock on the door

I am complaining about the way a GE part was delivered, left unattended on our driveway at a seasonal property - it is the replacement tub for a GE washer so it was a large box. The GE repair guy said they should call two days or so before it arrives. It arrived without a phone call or even a knock on the door (we were actually at that property) and it was just left on the driveway. Very frustrating with so much 'pirating' going on and packages being stolen. I wasn't provided any tracking information for the tub.

Desired outcome: I want you to do better - a simple knock on the door would have alerted me that this large box was outside. If we weren't at the property and had gone home, it would have sat there, in the rain, and probably disappeared.

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3:15 pm EDT
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FedEx FedEx Express

Re Tracking # [protected] ... was supposed to be delivered 07/02/2022 by 1:30pm. At 1:29pm I rec'd an email stating the delivery would not be made until the next business day (07/05/22) because "Customer not available or business closed � Access is controlled by customer." I was here, at my condo waiting all day, phone in hand and tracking online the movement of my tv from Best Buy to be delivered via FedEx Express... and did NOT receive a call from the guard house call box, front door call box, nor to my cell number provided to Fed Ex that access was needed. Many deliveries are made to my community, building, and myself without issue and this is either the driver lying or a FedEx policy to lie to customers. I'm home sick and my current TV died so obviously wanted it replaced asap to help pass the time. Otherwise I would have picked it up myself. Shame, shame, shame on you FedEX. I could have ordered the same tv from Amazon and confident they would not have screwed up the delivery.

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2:16 pm EDT

FedEx Failed delivery two days in a row

The fedex delivery driver has failed to make it to the correct address two days in a row with my couch delivery. I spent all day yesterday and no one came to my door. I received a text that it was a failed delivery due to no one being home- I called customer support and told them that no one came to my house and he said he would give them instructions to leave at front door and contact me if they had any trouble ... the SAME thing happened today but I was at the end of my driveway when they said the delivery failed attempt due to no one being home and saw no truck. I'm furious because there should be no reason why this happened a second time in a row and now I will not get my couch delivered until after the 4th of July. I've contacted customer support immediately after I got the text of failed delivery and I'm pretty sure they read a script because he told me the exact same thing the other guy did yesterday which obviously is not helpful. I live out in the country and my neighbors driveway is parallel with mine - they have a gate I do not- there should be no reason why they could not come down my driveway to delivery my couch. I am 35 weeks pregnant and picking it up at location is not an option.

The customer support said there was nothing he could do to get me in contact with The driver or local office and just kept repeating the same thing the other guy did the day before. It's extremely frustrating.

I even downloaded the app and put in delivery instructions manually and that did not help.

I am extremely upset and would like someone to contact me ASAP about my package so that I can make sure they get to my address because apparently they cannot read the correct numbers on mailbox.

Thank you!

Desired outcome: Reimbursement for a portion of of my delivery

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1:51 pm EDT

FedEx Your delivery service in general, from the online tracking to the behind the scenes and the transit system....

Prior to early 2020 I've never had a problem with your delivery. Now its the worst. My package is sitting for 6 days at the phoenix facility. If its on the move - its NOT showing up in the tracker. It should take 3 days tops to get it to me-UNACCEPTABLE! I am contacting the company I order from to implore them to switch to ups. GET IT TOGETHER.

Desired outcome: PLEASE get it together. Your employees don't care about their jobs & aren't doing their best b/c management & higher ups care about their bottom line over the client & the people the packages go to. become reliable again

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8:08 pm EDT

FedEx package delivery

Received door tag for missed delivery on a Saturday, 6/25/2022. I signed the door tag and placed it on the door to leave package when second delivery attempt was made, 6/26/2022. I remained by the door all day waiting for delivery on the 26th. Get notice in the evening of delivery exception saying that I wasn't home. This is a lie. There was no attempt made and no door tag left. This seems to be common practice with FedEx.

Desired outcome: I want my package or just hold my item at a fedex hub for me to pickup.

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9:13 pm EDT

FedEx Fedex Delivery Service

Fedex delivery driver was suppose to delivery my goods at 0842 via text message alert but instead at 0843 the text message alert read, Delay Customer not available or business closed!

I stay in an apartment complex that I see Fedex trucks come and go, I was in my apartment waiting for the package to get here, but instead got this message saying what I posted. Funny thing is my doorbell wasn't rang nor was there a knock on my door. Also, my package didn't need a signature so they could've scanned it and left it at my door step, where later I would receive an alert text saying package delivered!

I called Fedex several times today to complain because this has happened to me twice by Fedex. Fedex customer service agents apologized like they are suppose to do but didn't have any other solution but that I would now have to pick it up at the Fedex in Walgreens or wait until Monday! They also said they will try and get ahold of the delivery driver, saying that they will contact them and I should get it by 1630 (4:30 p.m.). Well, that didn't happen so I called them again, and again they told me the same thing. It's Friday June 24, 2022 at 7:56 p.m. and still no package.

I want to know from Fedex how does this happen? The apartment complex opens up at 7 a.m. so the business was open. Yes we have a gate, but like I said before I've seen the Fedex truck park on the side go into the office and the office lets them in the gait. Lastly, how do we even know they even made an attempt? The scanner I'm assuming has the option to post (Delay Customer not available or business closed), if they are lazy and don't want to complete their job. There was no notice at my door saying sorry we missed you, with delivery options, and again I didn't sign up for my package needing a signature so why didn't they scan it and leave it at my door? The fact that this is the second time this has happen is terrible and policies doesn't seem like they are being followed, let alone the Fedex agents going the extra mile to get some type of solution instead of what I received. Below I have attached the alerts I got from Fedex, the whole point in signing up for alerts is to be not only aware but availabe to receive your package otherwise what's the point! I want answers from their corporate office as to why delivery drivers do this. Also, why was this delivery driver not able to re-deliver my package, with all the time that was alloted.

Desired outcome: I want my package delivered today or tomorrow not on Monday!

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8:13 am EDT

FedEx Reckless FedEx Ground Tractor Trailer Driver

June 18th, 9:30 AM, I-84 East just past Matamoras, PA on the Port Jervis, NY side of the border, a FedEx Ground tractor trailer intentionally tried to run my family out of the passing lane and off of the road on the steep uphill grade in that section of the interstate.

ID# on the truck was FEDZ562052.

Desired outcome: Get this person off the road.

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9:04 am EDT

FedEx Ground and express

After 7 years I am speechless at how degraded the service from FedEx has become. I run small business. I can handle late packages, transit delays, but lying and false attestations are another matter entirely. I have literally stood there - and my customers also, as the screen pops up "attempted delivery failed", with the truck driver not even present and probably in a parking lot somewhere marking packages as "I tried". I have had packages that have been signed as "delivered" with no signature required - while my customers have stood there. I have then shipped out replacement goods with signature required and had the customer literally stand there as a POD comes through, signed by the driver and they are no where to be found. The same product "lost" twice, which really translates to "stolen by driver". I have had packages in Philadelphia and Los Angeles and West Virginia all suffer the same fate. I've even had packages where signature required was left at the wrong house - it wasn't even an occupied house! Shipping with FedEx has become a nightmare with them standing by their policy of only paying out $1000 on vintage items even when the driver has stolen the goods. FedEx used to actually be a premium service and now it is a company that hires cons. And arguing with them or talking to FedEx does absolutely no good, they hire the same drivers, take no enforcement action and literally cover them for theft and signing for packages themselves. It is atrocious. after 7 years we are closing our account, my hard earned discounts gone, but what am I supposed to do? Stay with a company that is literally lying to us and letting drivers steal packages? I'm so angry.

Desired outcome: For Fedex to correct their drivers and stop treating their customers as liars.

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1:10 pm EDT

FedEx fedex delivery

on june 16th while waiting on my package to be delivered the fedex driver pulled up sat in my driveway for about five minutes and did not deliver my packages but was fixing and getting everyone elses packages to be delivered to them and then when i am trying to track my package to see where its at said theres been a delay on getting it to me and i am unable to track it however it is supposed to be delivered to me today

Desired outcome: i would like an apology and for my package to be delivered to me

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12:44 pm EDT

FedEx Express Delivery

delivery attempt claimed when I was sitting on my porch at the supposed time of the attempt AND the tracking map showed the truck a mile from my home. Customer Service givng me the runaround. this package is for my job and this is disrupting my livelihood

tracking# [protected]

Desired outcome: my package at my home today like it was supposed to be

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8:07 pm EDT

FedEx LIAR about attempted delivery

June 13, 2022

My new company’s equipment is supposed to arrive today. I am literally sitting at home whole day to wait for the package. Rec’d an email around 4:40 pm that there was “DELAY” at 4:26 pm because “Customer was not available or business closed”. Absolutely lie. I have ring doorbell and security system. Checked my ring app. No one showed up between 3 and 4:40 pm.

Now, I have to wait for another day.

Desired outcome: Deliver my package as promised by 8 pm today!

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10:21 am EDT

FedEx Delivery attempt liars

I received a text a few minutes ago, claiming that a delivery attempt was made. Liars! I'm literally sitting by an open window, waiting for the car mats that were supposed to be delivered days ago. No one attempted to deliver anything! I call and complain, which gets me nowhere. I have no options but to wait for the next business day, I can't go pick it up, they're not going to actually deliver it today, nothing. Just now I receive another text, stating it is delayed until tomorrow! Worst customer service ever, and I sell online too, going to remove Fedex as a shipping option for my buyers.

Desired outcome: I want the item today.

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5:13 pm EDT
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FedEx Overnight Delivery with Signature

I have been tracking a package since it left for delivery. Had someone at our door at all times to ensure we could sign for perishable goods. I received a text while in my house at the door that a delivery had been attempted. There is no way the driver even came down our private road without our knowledge. No tag left. I called Customer Service within minutes of the text. Called twice as now I have to wait until 2:30 to ensure it’s back at the shipment center in a different city than the delivery address. I have to be there in person with ID to sign while having to leave my station as a caregiver for a stage 4 cancer patient. This is insane.

Desired outcome: Refund and Apology, Driver should be written up or fired

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3:17 pm EDT
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FedEx Delivery of package

My package was left sitting in a water puddle under my big picture window. I did contact fedex that said theres nothing they can do as they are not resposible for what smartpost delivery does. They also said the driver noted the package was left at the front door. My big picture window is about 20 ft from my front door. With no overhang so everything in the package is soaked

Delivered june 11 2022 at 1139am

Desired outcome: leave packages at the front door

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5:44 am EDT

FedEx Reckless driving

I was driving on the BQE today Wednesday June 8th at 5:25 am and the FedEx driver in question attempted to swerve from the center lane to the left lane. When he almost hit myself and another car he swerved into the entry (right lane) to the highway and drive through the entrance lane and into the safety zone forcing his way back into the highway. The driver then proceeded to speed from the Brooklyn bridge past the metropolitan Ave exit of the parkway at speeds that exceeded 70 mph.

Desired outcome: Repremand the driver

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About FedEx

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FedEx offers a range of shipping services for both individuals and businesses, including overnight, express, and ground delivery. They also provide freight services, logistics solutions, and e-commerce support. Customers can track shipments and manage deliveries via the FedEx website or app.
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1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required personal information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with FedEx. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with FedEx. Mention key areas such as delivery issues, customer service interactions, package handling, and any discrepancies in billing or charges. Include relevant dates, locations, and any communication with FedEx representatives. If you attempted to resolve the issue, describe the steps you took and the responses received from the company. Clearly articulate how the issue has impacted you personally, whether it be inconvenience, financial loss, or other negative effects.

5. Attaching supporting documents: Attach any relevant documents such as receipts, tracking information, correspondence, or photos that support your complaint. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with FedEx. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, an apology, or corrective action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. You will receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any updates or responses to your complaint. Engage with any replies from FedEx or other users to provide additional information or to follow up on your complaint.

Overview of FedEx complaint handling

FedEx reviews first appeared on Complaints Board on Oct 26, 2006. The latest review Package shipping was posted on Nov 20, 2024. The latest complaint Paid for overnight shipping- didn't deliver/said business closed or customer not avali was resolved on Jul 20, 2022. FedEx has an average consumer rating of 1 stars from 1784 reviews. FedEx has resolved 164 complaints.
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  1. FedEx Contacts

  2. FedEx phone numbers
    +1 (800) 463-3339
    +1 (800) 463-3339
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    64%
    Confidence score
    USA and Canada
    +1 (800) 003-3339
    +1 (800) 003-3339
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    Mexico
    800 733 339
    800 733 339
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    100%
    Confidence score
    New Zealand
    1800 535 800
    1800 535 800
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    100%
    Confidence score
    Ireland
    800 033 339
    800 033 339
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    100%
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    South Africa
    800 988 1888
    800 988 1888
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    100%
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    China
    +1 (800) 209-6161
    +1 (800) 209-6161
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    India
    120 003 200
    120 003 200
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    100%
    Confidence score
    Japan
    +1 (877) 339-2774
    +1 (877) 339-2774
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    Canada, Tech Support
    +44 345 607 0809
    +44 345 607 0809
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    100%
    Confidence score
    United Kingdom
    +44 247 670 6660
    +44 247 670 6660
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    United Kingdom
    +61 132 610
    +61 132 610
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    33%
    Confidence score
    Australia
    +55 112 169 7000
    +55 112 169 7000
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    100%
    Confidence score
    Brazil
    +54 810 333 3339
    +54 810 333 3339
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    100%
    Confidence score
    Argentina
    +43 800 123 800
    +43 800 123 800
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    100%
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    Austria
    +32 27 527 575
    +32 27 527 575
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    100%
    Confidence score
    Belgium
    +45 70 233 332
    +45 70 233 332
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    100%
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    Denmark
    +358 10 800 515
    +358 10 800 515
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    100%
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    Finland
    +33 140 855 660
    +33 140 855 660
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    100%
    Confidence score
    France
    +49 61 076 840 660
    +49 61 076 840 660
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    100%
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    Germany
    +39 199 151 119
    +39 199 151 119
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    100%
    Confidence score
    Italy
    +31 800 0222 333
    +31 800 0222 333
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    100%
    Confidence score
    Netherlands
    +47 63 940 300
    +47 63 940 300
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    100%
    Confidence score
    Norway
    +351 707 244 144
    +351 707 244 144
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    Portugal
    +7 495 788 8881
    +7 495 788 8881
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    100%
    Confidence score
    Russia
    +34 915 209 060
    +34 915 209 060
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    100%
    Confidence score
    Spain
    +46 40 169 160
    +46 40 169 160
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    100%
    Confidence score
    Sweden
    +41 448 744 160
    +41 448 744 160
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    100%
    Confidence score
    Switzerland
    +90 444 9339
    +90 444 9339
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    100%
    Confidence score
    Turkey
    +966 122 329 999
    +966 122 329 999
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    100%
    Confidence score
    Saudi Arabia
    +971 42 183 860
    +971 42 183 860
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    100%
    Confidence score
    UAE
    +852 27 303 333
    +852 27 303 333
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    100%
    Confidence score
    Hong Kong
    +65 67 432 626
    +65 67 432 626
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    100%
    Confidence score
    Singapore
    +82 23 338 000
    +82 23 338 000
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    South Korea
    More phone numbers
  3. FedEx emails
  4. FedEx address
    Three Galleria Tower 13155 Noel Road, Suite 1600, Dallas, Connecticut, 75240, United States
  5. FedEx social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024

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