FedEx
Reviews and Complaints

A package was to be delivered to my rural house on 7/28/23. I was home anyway awaiting another very important delivery. At 2:45 pm I get a text stating the driver had attempted to deliver but I was not home. Which really should not have mattered if I was home as it did not require a signature so it could have been left anyway. I have video cameras that show everyone that enter my driveway. I show USPS and UPS coming, but guess who is not seen? FedEx. This is not the first time that this has happened. I would say at the very least 5 other times. So I immediately called customer service at 2:47 pm to complain about the “lie” once again told by the driver. When I wanted them to contact the driver since it had not been 10 minutes since the driver had supposedly left and they were balking, I asked to speak to a supervisor or manager over customer service. She then stated she would contact the driver and that it would be delivered by 8:00 pm. “Lie” number two. I waited to call back at 4:30 and the status of my tracking per customer service said 7/29. So they did not attempt to contact the driver. When I asked to speak to the manager or supervisor I was placed with Cindy who stated she would have the manager of the facility call me 7/29. I won’t hold my breath that this will happen. I’ll see if that turns into lie # 3.

I have had problems with this driver (and it was caught on camera) pulling up and kicking my box out of the truck and leaving it in the middle of my driveway. I have also seen her stand in my driveway and throwing my package on my front porch.

FedEx sure can use some work as far as I am concerned. I truly hate to see that something I ordered will be shipped FedEx.

I'm inquiring as to why, after multiple instructions to the delivery drivers & customer service representatives, do the FedEx delivery drivers continue to toss our packages over our fence? our business hours are clearly detailed, yet they continue to toss our sensitive electronics & packages over the fence, into our lot, out in the rain & sun, along the street & into the yard. Our packages may be small, but they are important to the operations of our business & receiving them on time & undamaged is critical.

Had a package that was supposed to be delivered today. I was home all day, and have security cameras. FedEx never showed up to my house, no door tag, nothing, but the tracking says "Delivery Exception - customer not available". Calling customer support is useless, they just tell me it was an error in their system and it will still be delivered by 8pm. It's now 10pm and no package.

There were important legal documents sent to me by Fedex Express.

Fedex claims they "attempted to deliver the parcel", however they did not.

My husband has been home all day, no one called. They did not leave a notification either. They kept it in their facility for 5 days and sent back to sender.

When I called and tried to have it resolved, the representative transferred me to a manager who did not even say his name, just called himself a manager. The "manager" said there is nothing they can do, there was an attempted delivery and they sent the parcel back.

The "attempted" delivery was only once, they did not buzz us (although all they needed to do is dial my last name). The manager claims drivers don't have to buzz people in condos. Well, other drivers do, and they are able to deliver parcels to our door.

They did not try to re-deliver it.. I have paid a fortune for the documents to be sent to me and now I will have to go to UPS and pay again.

The "manager" could not do anything at all for me, not even a discount or a credit or any help with re-sending the package.

Worst customer service experience ever!

I have had ongoing problems with a delivery driver for about a year. packages left on sidewalk instead of up to door where it would have a bit of protection from rain. I put a little table tucked away behind stucco which would protect smaller packages even more from direct sun and rain. Driver has refused to do this. He makes me sign which I do, and is no problem. But I am blind in left eye, and have trouble texting my name on his tiny little phone. He accused me of lying. He won't answer when I ask him to put pkg next to door as I had two knee replacements at same time. then says he can't hear me because of his ear phones. ? I have gotten to where I complain weekly. Now that driver will not deliver to my house. He passes me by, stopping at neighbors. Emails for 3-4 days saying my pkg is on truck for delivery today are never delivered. I have to call and speak to sv which everyone knows it's almost impossible to get a real person w/ Fed Ex. supervisor began delivering my pkges. But he goes on vacation and I don't get packages. I have begged stores I frequently order from to use UPS or US Mail. I don't know how to resolve this awful situation. New CFO of FED EX is JOHN W. DIETRICH. anyone have connections?

TRK: [protected]

Fedex has failed on Friday June 21 and again on Monday June 24th to pick up a Fedex envelope at 717 Texas Ave that is being sent by Morgan Stanley for delivery within Houston. This envelope has time sensitive materials that need to be retrieved today so that Morgan Stanley can arrange for delivery today. FedEx [protected] offers no assistance. Please contact Harvey Newton at Morgan Stanley 717 Texas Ave Suite 3050 Houston TX at [protected] to provide a plan to retrieve the envelope from the drop box at 717 Texas Ave Houston TX

Your driver yesterday 7/20/23 dropped off (2) commercial fire extinguishers at Pigeon Place instead of Golf Course Rd. Items were lying on shoulder of the road. What is wrong with your drivers.

Your driver today, 7/21/2023 dropped off our package with 3 gallons of products for animals at about same location which is 1/4 mile from our location, but this time dropped it in the street. What is wrong with your drivers. Can some of them not read or don't understand how to find numbers on the mailbox in Rural areas. At the point I can't purchase anything shipped by Fed Ex. Must be the absolute worst shipping company in our area. Seems that some of your drivers must be challenged.

Case # C115167734

Shipping # [protected]

Driver was 1/2 miles away from my house, turning around, saw him, caught him, he said he has 2 packages according to his computer, handed me one and said he only had one, drove away, 5 minutes later Best Buy told me my package was delivered, obviously, the driver scanned the package but he kept it, a Yamaha receiver, filed a claim, Fed-ex denied the claim, the info I have is the driver signed for the package, Best Buy won't initiate a refund ticket because there's no police report because Fed-ex won't initiate an investigation, the Driver stole my package and Fed-ex is covering up.

I got a message today that my Fedex delivery was made. I walked all around the house, checked mailbox, checked with neighbors, no delivery. You should see the "proof of delivery" picture. It was a blurry picture of not even a complete package--no surroundings at the home--no discernible addresses. Yes I am angry. It is impossible to get a human at Fedex. If you saw this "proof" photo, you'd know there was a problem...something going on. Who do you tell? I imagine they just get away with it. I've let the vendor know that I didn't receive--that's about the furthest I could get so far.

My package the FedEx driver delivered to wrong address and I file claim to FedEx and talked to someone, They didn't even follow up since you said will call after 24hours, they didn't even care customer got their package since their employee did wrong service. Their service is very disappointed.

Me and my husband went to pickup the heavy bed frame from wrong address which home owner informed us they deliver to her front porch. Can you imagine since I paid and we suffered that heavy pack to load to our home. My back got damaged after lift this heavy, who will take this responsibility. No one is educated employees their to follow the complaints. They are hiding everything inside and getting reputation from public. My one more package also going to lose, they don't know where is it. Now we are suffering from you all. You got name FEDEX AND doing worse service ever, no one professionals their to deal with this issues.

Very poor service.

I had 30 lbs. of crablegs shipped by FedEx Ground from South Carolina. I called the Fed Ex location the day before to find out if they could ship them. I was told if they are packed with dry ice and delivered to the FedEx before 6:00 PM they would be shipped out to Ohio. The package was dropped off at 6/28/2023 1:26 PM it did not lleave S.C until 6/30/2023 5;13 AM why did they sit in Columbia S.C. that long. FedEx gave me no communications about the shipment. when I called no one could tell me what was going on. The website has been showing unable to deliver since 7/1/2023 still no explaination. I purchased insurance and the claim has been denied. I don't understand why they excepted the shipment and went over how to ship them and then turn down my claim stating they are not liable. I plan to go to court over this if needed this is ridiculous.

Shipment overview

TRACKING NUMBER [protected]

SHIP DATE

6/29/23

STANDARD TRANSIT

7/1/23

UPDATED DELIVERY

Pending

Services

SERVICE FedEx Home Delivery

TERMS Shipper

Package details

WEIGHT 65.9 lbs / 29.89 kgs

DIMENSIONS 23x20x18 in.

TOTAL PIECES 1

PACKAGING Package

Travel history

Ascending

SORT BY DATE/TIME

Local Scan Time

TIME ZONE

Travel History

Date Time, Status and Location

Wednesday, 6/28/2023

1:26 PM

Shipment information sent to FedEx

Thursday, 6/29/2023

12:00 AM

Picked up

COLUMBIA, SC

9:51 AM

In transit

COLUMBIA, SC

6:10 PM

Arrived at FedEx location

COLUMBIA, SC

6:20 PM

Shipment arriving On-Time

COLUMBIA, SC

9:51 PM

Left FedEx origin facility

COLUMBIA, SC

Friday, 6/30/2023

5:13 AM

Arrived at FedEx location

CHARLOTTE, NC

9:29 AM

Departed FedEx location

CHARLOTTE, NC

Saturday, 7/1/2023

12:05 AM

Shipment exception

Unable to deliver

PLAIN CITY, O

FEDEX was scheduled to deliver a package to me on July 15, 2023 from 9:00am-1:30pm. I sat on my couch until 2:30pn. Never once did i receive a text message. I happed to look online and the message indicated that the driver attempted to deliver the package which is a lie, there was not a door tag on my door and I spent more than half of my day waiting.

This company is a joke and going forward I will recommend using another delivery provider.

Your customer service is a joke and where is the professionalism...

As usual, Fed Ex left my package somewhere else. They claimed it was left on my doorstep at 9:33 am July 15, 2023. It wasn’t there, nor was it on the doorstep of any of my neighbors. In Dec. 2021 they lost a $300 refurbished iPad. This issue was never resolved, so I had to eat the loss. In Feb. 2023 they claim to have returned an $800 iPhone to Verizon, yet it never arrived. They’ve even lost prescription drugs delivered from my local Walmart. I’m learning to ask who the carrier is before I order something.

July 14, 2023 6:30 pm. Driver walked 45 feet, dropped 2 Chewy boxes in my garden. When I complained, he walked further through garden, 60 feet and dropped boxes in front of garage. I then had to carry the heavy boxes 105 feet to the steps of my house. Driver first complained he had a lot of stops to make, then complained that the driveway is too narrow, (UPS, Amazon and even the USPS get down my driveway) then complained the house was too far. This is not the first complaint I have made about the location of packages being left where they shouldn’t be which I believe has been the same driver. Videos are too large to send.

Tracking number [protected]. July 10, 2023 at FedEx location, 1520 Westwood Blvd. Los Angeles, CA 90024. Location SMOKK. Transaction number [protected]. Paid an outrageous fee for two day delivery to Castle Rock, Colorado. Wasn't delivered until afternoon of the 3rd day - July 13th. (Not even first on their delivery route!). Fed Ex won't adjust charge. "Not their policy to stand behind their promised timely deliveries." An actual quote from one of their online employees.

On Jun 11, I've sent 4 large boxes, full of personal items, using Fedex ground shipping service from Gainesville, FL, to Pullman, WA. One of the boxes (tracking # [protected]) was lost. I filled a claim and called multiple times Fedex, with the hope of finding the box. This box in particular had a roomba robot, many rare toys, skateboard pieces, electric cooking machine, towels, jewelry, sheet sets with artesian embroidery, bed quilt set, many tools, 101 pieces of stainless steel and 30 pieces of silverware dining utensils, a ninja mixer, and computer accessories. In total, I would need at least US$10,000 to buy all of these items back again. Fedex sent on 07/13/23 a settlement of US$ 182.91. This is unfair and unjust with us. We trusted Fedex with our personal items, and that's how much they value their clients...

my package was supposed to arrive 07/07/2023 between the hours of 10:00 am and 2:40 pm

at 6:58 pm I received an email stating that the driver attempted to deliver the package but was unable to,

the driver never made any attempt to deliver my package because I was sitting on my porch, waiting.

at 7:05 I called the Fed-ex customer service number and explained to them that no driver had come to delivery my package nor did any driver leave a door tag, the items in my package are PERISHABLE, the young lady gage me a Claim Number {C114320379}, she assured me that my package would be delivered first thing Saturday morning, {07/08/2023}

07/08/2023 at 8:45 am I called the Customer Service number inquiring about my package, the young man stated to me that the package will be delivered by the end of the day. I gave him the Claim Number and he told me that it will be expedited, and my package will be delivered as soon as possible.

07/08/2023 i received a call from a man that works for Fed-ex who did not give his name but the phone number is {[protected]}, he stated to me that my package is sitting on a truck waiting for me to come and pick it up, I informed him that my package was to be delivered to me at no time did I ever say or tell any Customer Agent that i was going to pick-up the package, I do not drive and I don't know how to drive, the young man told me that he would make a note of the error and the package would be delivered on 07/08/2023.

at 5:15 pm, I reached out to Customer Service again, I explained to the young man what was going on and what is in my package is PERISHABLE, he stated to me that my package had not been loaded on the truck for delivery, at which time I asked for the phone number to the head office, i was placed on hold for 17-minitues. when the customer agent came back to the phone, he told me that he could not give me the number, so I asked to speak to his supervisor {Alex}, I explained to her the situation she tried to reach out to {Nadjeilah}, the manager where my package was there was no response. Alex stated to me that the package could be delivered on 07/10/2023, I informed her that the package is PERISHABLE, and it contains OYSTERS she said that she will put a not in the system and hopefully someone will deliver the package by 07/09/2023.

this is not acceptable, each time I have a delivery that is due to come it is always an issue, if the driver had delivered my package on 07/07/2023 between the hours of 10:00am & 2:40pm I would not be sitting here composing this email, the driver needs to be fired for not doing his job and lying, the customer service agents need to be fired for not handling this issue in a timely manner. I already know that my package with the Oysters in them are spoiled this is how your STAFF treats its Customers, I need a resolution to this problem I am experiencing from your workers.

Thanking You in advance for your help with this matter.

Ordered a truck part from Rough Country.com 6/21/23 . Order number

[protected] . Part picked up by Fed Ex and shipped 6/30/23 Tracking Number

[protected] . Arrived Ocala 7/2/23 .

Tracking indicates the item is still in transit

but it has not been delivered . Tracking also says that there is no ESTIMATED DELIVERY date . This is ABSURD . Customer Service is NO HELP . Fed Ex has a package shipped by a Customer but

can't tell the receiving customer when it will

arrive . Fed Ex has just branded themselves as a Company that doesn't care if they VIOLATE the TRUST of the

Customer . I can be reached at

[protected] . My DELIVERY address is

16351 Egrets La. Cedar Key , Florida

32625 .

You driver was speeding in my driveway. Not I lay did he see my dog he sped up and hit her. Then left her. She crawled off the road and died without anyone helping her. I’m gone to work as. Flight paramedic, and he can’t even take the time to see if she was okay. I’m ve put him on blast on social media. Your worker is a POS. I saw the truck bounce in the video so he had to know he hit her. The files are too big to load.

ordered from Walmart 6-27 #2000111-[protected] Three items, each to be delivered separately.

First delivered on 6-29, but a neighbor found it and brought it to me.

Second delivered on 6-30, but a neighbor found it and brought it to me

still waiting on third item, says 7-6

I gave specific instructions for delivery with my order explaining it was behind church!

This has happened many times before on Fedx deliveries.

Our entire town of Union MI complain about not getting packages, on our neighborhood watch. It has been going on since we moved here 2 years ago.