FedEx
Reviews and Complaints

My complaint: FedEx, the deliver company, does not deliver.
Specifics in my case are as follows. FedEx said my package would arrive at my home in Portland, OR on Thursday, 9/9/2021: "Initially expected: Thursday, 9/9/2021." It did arrive in Portland until 9/11, but FedEx has not delivered. Today, Tuesday the 14th, it still has not been delivered. The worst thing is that FedEx cannot even predict when it MIGHT be delivered. "No scheduled delivery date available at this time." The FedEx tracking number is [protected].

purchased textbook from "Priority Textbook" with 2 day priority shipping via FedEx. Shipped the 9th of Sept. Not arriving until 16th. [protected] is fedex tracking number. no help or assistance from fedex.
Order # from sender is 237676. Shipper sent email to confirm it was shipped on the 9th.
Spent over 2 hours on the phone with FedEx to no avail.
Seller number is a constant busy signal.

Tuesday September 14 noon
Driver came barreling onto Rainbird (main artery) from Mesa Estates rd (side str) without checking for traffic (me), forcing me to slam on my brakes to avoid an accident with the FedEx truck. Totally unsafe.
Apparently this complaint is too short, even tho the facts are represented. Let me add some characters so someone will take action...

Multiple issues on severs occasions over the past two years. Started by leaving packages in the middle of the driveway, then leaving at the street by the mailbox not viewable from the house, now marking undeliverable (customer not available for signature) when they never attempted delivery at all. Attempts at contacting and resolving with customer service not successful at all. Thought maybe they were concerned about our dog but we do not have a fence and dog is always inside or on a leash and I noted that on our fedex delivery manager. We had zero problems for several years then suddenly they refuse to go down the driveway. One delivery person said that they aren't supposed to walk but so many feet from their trucks. We have a circle drive. Considering a parcel box but I have little faith that they would even use it at this point. It's insanely frustrating! If it rains, undeliverable, if the carrier doesn't feel like it, undeliverable. If I knew of any other reasonable explanation as to why they refuse to do their job and put the package on our porch, away from pirates, weather, and moving vehicles, I would gladly make accommodations to make their job easier.

on the box it says PLEASE DELIVERY TO FRONT DOOR but every time the idiot drop it off at the back of garage i am handicapped and have use of only 1 hand and arm this is discrimination of the disabled

I was driving home today 9/10/21. I was getting on I-20 from 35W, and traffic was backed up so I stayed in the exit lane for campus drive. The driver of the truck in the picture used the shoulder to get further up in line and force his way into the lane I was in. I took the picture just before exiting on campus drive because I saw he had forced his way into the lane that did not exit. Driving like that was the full cause of the traffic jam. By the time I made it around to Anglin Ave and crossed the bridge over I20 the flow had started moving with no emergency vehicles or construction in site.

Paid $249 for next day delivery from Laguna to Bonsall, CA, still haven't received the item and customer support marks your file as you complained so they are now holding my item hostage.

Called customer service multiple times with no resolution. Asked to be transferred to a manager or supervisor; every customer service agent flat out refused the request.

Worst customer service and experience. The last time Fed-Ex so called came to my home the delivery driver lied about making an attempt to deliver.

Horrible experience and I will be sure to take my business elsewhere and will not buy from sellers who use Fed-Ex.

I have spent 2 days at home, missing 2 days of work waiting for a package because I have to sign for it. The first day the driver marked that he attempted to deliver my package at 526p but the package was undeliverable because noone was home, I was home all day waiting and watching but noone ever came to my house with a delivery and I have security camera footage to prove this. The delivery was rescheduled for the next day by 430p and at 1257p I got a new update that it would be delivered by 8p. I filed a complaint ([protected]) on the driver for flat out lying about attempting a delivery the first day, but that fell on deaf ears because I have yet to receive a call from the complaint department. I have called FedEx to get some kind of assistance and assurance but they just repeat the same info I get from my updates. FedEx is absolutely ridiculous and I would've never chosen them to deliver my package but I didn't make that choice. Horrible service and I cannot speak to all of the drivers but the one who was/is supposed to deliver my package is the worst. Photo attached is for the time the driver said he attempted delivery.

A box a big box but not that heavy because I had to carry it the rest of the way to my door 2 floors. this seems to be an ongoing problem with your drivers being to lazy to do there job correctly. And its just not large boxes its small boxes as well. my door is not hard to find it has a number right on the front of it so why are boxes being left where ever?

At 2:40 PM today I was driving north on Highway 109 in Sumner County from Gallatin, TN. A FedEx delivery truck came up from behind at a high rate of speed. He ran right up on a vehicle in the right lane and then swerved to the left lane in front of me. I could see he was using his cellphone as he passed. As a retired law enforcement I can say he was doing at least 80 in a 55 and using a cellphone is a violation of state law and 49CFR. He was later stopped at traffic light, still on his cell phone, so I was able to get the vehicle information. Truck 410806 Tag 45768H1 TN.

Tracking number [protected]
My package has been in Ellenwood Georgia since 08/29/21 with a delivery date of 08/30/21. I have called everyday since then and am told it is leaving that day and will be delivered to Panama City Florida that day.
Today even though the online shipping information says it is on the truck and will be delivered today - I was told by a supervisor that it is STILL in Ellenwood Georgia and they are closed until Tuesday!
I have yet to receive a follow up call from any of my calls as promised and they are daily updating their online tracking status with FALSE INFORMATION.
I simply want them to do their job and deliver my package.

September 3rd, 2021 11:08am CST in Cameron, MO

Going west on BB/E Evergreen St a FedEx truck pulled out of Cameron Medical Center in front of us and threw a Monster Energy Drink can out the right side. We followed closer to get the truck info and it didn't have a plate but it had a truck number 405101. The truck turned into the Dollar General Store on 401 E Evergreen and I yelled out the passenger window "PICK UP YOUR TRASH, DUDE" and he looked out the driver's side and laughed and flipped me off.

My city is not your trashcan.

My package is late again. Now estimated to deliver two days after initial scheduled delivery date. In these days of advanced technology, why is Fedex so far behind everyone else? I work in logistics and if we don't make our promised delivery date we are fined and charged. Going forward, I will always check the shipping company and look for another item if it is shipped by Fedex. This is unacceptable.

I have been having trouble with FedEx deliveries for the past 5-6 months!

First they were dropping boxes in front of my garage, which I cannot see from inside my house so packages had been left out over night because I did not know they were there.

I cannot believe the drivers are that lazy that the cannot walk up the ramp and put them on the front porch, where they should be placed!

After I filed a phone complaint with FedEx, I put delivery instructions with my orders. Then the driver would place the packages in front of the door so the door could not be opened without moving the packages. So... I redefined the delivery instructions to say to place packages on my porch 'beside the door'. Shouldn't that be common sense?

Yesterday 9/1/2021) I caught the driver standing in my flower bed tossing the boxes over rail onto the porch! He got an ear full! One box of medical supplies was damaged in doing so.

I have never had an issue with any other delivery service - UPS, USSP or Amazon - placing boxes anywhere other then on the front porch next to the door. Yet, FedEx, even with instructions, cannot get it right!

I have been awaiting a package that has been sitting at the Perrysburg facility since August 19th and was originally supposed to be delivered by August 23rd, then was stated to be delayed and to be delivered by the 28th.

I have now called the facility 4 times. The first 3 times I was told the package would be pulled and delivered the following day. The 4th time I called I was basically hung up on.

The tracking ID for this is: [protected]

The facility that has my package is less than 5 miles from my residence.

Do not use FEDEX . They are horrible. They have lost 2 packages in the last 3 weeks the were delivered to the wrong address. One of my packages was a 300.00 Gazebo. Their customer service stinks. They have no clue what happened and all they can say is contact your shipper for replacement. Funny UPS can get my packages to me same as Prime. But good old Fedex drivers do not know how to use a GPS. lol. Stay away from this shipper and save yourself the headaches.

Every day for FIVE DAYS FedEx has said that my package is "out for delivery" and then claimed that it was returned to the warehouse because a delivery was not possible. This makes no sense since I've had many packages delivered to this address in the past. There is no reason why they can't deliver it. I have tried everything to get ahold of a real person and get help. This item cost more than $200 and I have absolutely no faith that I will ever see it at this point. Now I really just want a human being to explain to me what the hell is going on. I'd be willing to drive out to the warehouse, I'd be willing to pick it up at a FedEx store, I'd be willing to take a refund and get the item returned, I just really want this nightmare to be over.

This is an ongoing problem. Fedex lies constantly. Their entire system is based upon lies and I am worse than sick of it. It is seriously affecting my life and health.
I have no transportation so it is necessary that I use online shopping and the only 3 carriers in existence in the USA - ? And why on earth is THAT?

Fedex and UPS both lie. I spend whole days waiting at this address, with the gate to the property open, because they say my packages are on the truck, coming that day, out for delivery. Then this lie goes on and on. The next day, the day after that, etc. I am stuck for days at a time here on the property in a vain attempt to collect what I purchased. Life is too short for this kind of treatment from anyone! My life literally revolves around the whims of FEDEX. Worse than absurd!

I am now in day 4 of the same lie. Saturday, on truck, out for delivery. Sunday, same. Monday, same. Tuesday, same. Yes, I have called multiple times. I have written. No one 'gets back to me'. The employees are simply hired to lie and take the rage from the public while the corporation makes money by screwing the public.

They literally could Not care less.
And if I hear one of these 'representatives' try to use the excuse of a hurricane one more time I am going to lose it. All Lies! Just garbage. I know when and where such weather threats are! They just USE any excuse they can, as all liars do.

I hate to say it, but this is Exactly the crap which we all expect from corporate America! You don't have to lie, people! Just have the courage and compassion to be less self-serving and more honest.

This is not too much to ask of anyone.

Fedex Customer Support-Claims

Concerning Case #0719615051, Tracking no: 280630536338; ship/Received Date: 07/19/2021, I am resubmitting photographs of seven documents and a close up photo of the contested pendant. To re-cap the incident, in June I ordered the attached pendant from Legasy Saint Jewelry (LSJ) through a company called Etsy. As you may see in the attached documentation, the purchase date was June 13, 2021 and the return date was June 17, 2021. I was unhappy with the product. Etsy informed me to contact the vendor (LSJ) to get instructions on returning this pendant. I sent it back to LSJ via FedEx Tracking No. 280630536338. I insured the item for $700 and asked for a signed return receipt. I don't know what happened after that but LSJ has not contacted me despite phone calls and emails. The actual cost of the pendant totaled $635.99 plus $19.52 shipping cost.

All receipts and photos of receipts and documents are openable by clicking on the attached PDF scan 0004.pdf and by looking at the second photo: topazpendant..jpg. The total amount owed to me is $655.51. Fedex claims it doesn't know what happened to the box but I certainly have proof that they charged me, sent it, and it was insured with a requirement for a signature from LSJ. If this item cannot be found, then I am claiming a loss from FedEx.

Although FedEx denied my claim, all needed documents are in these attachments. Please load and print them for a complete perusal.

Joyce Dreyfuss
3820 Menlo Drive
Baltimore, MD 21215
Tel: [protected]
Cell: [protected]

Tracking #: [protected]
On Monday, June 14, 2021 I paid to get this package delivered internationally to the country of St. Kitts and Nevis. Due to the urgency, I paid for priority 2 day delivery. As of June 17th 2021, the package was still in a holding facility in the state of TN(still in the US). After several attempts to contact fedex regarding the delay, I was told there were some backlogs that fedex had to clear in order to ship my package out of the country. Following days... June 18th, 19th yielded no specific explanation on their tracking website as to the current location of the package(it was still showing TN). Customer service kept providing conflicting information depending on who I got to speak to. As of June 19th, I started requesting for a refund since the express service I paid for had not been met on time. Again depending on who I spoke to, I either got the reassurance that fedex will reimburse for the delay. The package eventually arrived after one week(instead of 2 days)!. After several failed attempts to get a credit or reimbursement, I decided to report this to my bank. That claim was denied because fedex had stated that the delivery delay was caused by the pandemic lockdown in St. Kitts. That was a falsified information, because as of June 14th and 15th, the country had not yet initiated the 48 hour curfew, and the package was still in TN at that time(way past the 2 day delivery I paid for). Now every attempt to reach a fedex supervisor/manager has proven futile as the customer reps have been very rude for the most part and unwilling to transfer my call to speak with a supervisor. That is after they would have placed me on several minutes hold only to return with "I am sorry but you cannot speak with a supervisor as we are unable to honor your request"

I need a compensation for the failure, deceit and lack of timely service delivery. I need a refund> I paid for express service which ended up being a regular delivery. Fedex should be held responsible for this.