FedEx
Reviews and Complaints

I ordered a freezer and it was supposed to come today and I never received it nor do I have any updates. You cannot talk to anyone. Just a recording. I ended up putting in a complaint with the company I ordered it from? This only happens when something is sent by FedEx. When it is sent through UPS, I always get regular updates and know exactly when it is received. I had someone stay at my house all day waiting so it would not be left outside all day on a busy street. Well I'm not doing it for another day, not knowing if it will be coming. If it is stolen, FedEx will be liable. It should not take 4 days to update your website. No wonder UPS is far superior to FedEx. They offer far superior services to FedEx.

Fedex had delivery date 11/12.
Package tracking #915304936577
Case #1116416350
Missed delivery and the delivery date changed to 'unavailable'.

Called Fedex and was told: There was a delivery restriction (uh, no). Oh, there were too many packages so it didn't get delivered (uh, there's no delivery date now?). Oh, I found it in Texas, it never left the facility (found out that was a lie). Call the next day, there's nothing in ticket about Texas.

Told Fedex girl to call Texas. No, we're waiting on a call back. So I asked for a number for Texas, they gave me a made up # (lied).

I called again, I want to file a complaint about last call. Nope. Then call Texas, nope. Give me the number. We don't do that. I have to wait 48 hours for someone to call back. Asked to speak to a manager. Told there's no manager here (lie). BS, there's always a manager. After 4 repetitions of hold and being told there's no manager, I hung up.

As of now (11/17) my package is 5 days overdue, and after 9 calls they don't know where it is and have significantly lied to me 3 times about the package status and Texas facility.

I was supposed to get a package that was sent from Santa Ana CA on Friday morning ( 11/13) at 9:03 A.M. It went overnight. It is now Monday night (11/16) and no package. I paid for overnight service and it has taken over 3 days to get here. I should be reembursed for my money. This is unexceptable business.

I called the 800 about a package exception. I was transferred to the Wilmington location. The female at the location, yelled at me and was very rude. When I asked for her name, she became more aggressive. I used a second phone to call the 800 number line again. I had that Rep. on the phone and she heard the woman in Wilmington scream at me and be very degrading. The Rep. from the 800 number sent a complaint to the Wilmington location. 30 minutes later the female that was screaming at me prior called me and said tht making the complaint did nothing because she was the one who handles them. She then proceded to tell me I will never recieve a package from that location that is not damaged.

This always happens on a Friday when I need the package. And of course, they claim the "Customer not available or business closed - Access is controlled by customer" when the delivery instructions clearly state the access code instructions. The irony was that once I received this message from FedEx, I received my shipments from UPS with no problem. The exception further stated, "a door tag will provide the time and address of the FedEx location where you may pick up your shipment, and also indicate if another delivery attempt will be made." I have cameras on my property and was able to check to see if a FedEx person attempted a delivery. After further review, no FedEx employee or note was left if they tried! Caught in a lie, once again! All I have now is a message in the app that another attempt will be made on Monday! Three days later! Of course, it also says I can pick it up at 8:00pm from the FedEx facility that closes at 8:00pm! What's the point of overnight delivery if your drivers cannot follow directions?

FedEx driver left our package at the wrong address. (Outside ).Address on label was correct. The package was then rained on and the contents were destroyed. When the resident returned (to where the package was delivered) he found it and delivered it to our address. With today's technology, how can a package be delivered to a totally different address than the one on the shipping label?

One of your drivers executed an illegal and dangerous maneuver at approximately 10:35 a.m. today, 11/8/2020.

While on a two-lane state road in a populated and heavily-trafficked area, Rte 119, in Massachusetts, the Fed Ex driver of a rental van drove past his turn into a cul-de-sac in a 40 mph zone.

Instead of proceeding to a suitable turnaround location, the driver stopped in the road, reversed his vehicle through the intersection, and then turned into the cul-de-sac.

Reversing through an intersection is a violation of state law in Massachusetts.

Ryder Truck Registration #: V62 300 MA
Driver ID info:
- Age: 20-25
- Height: Approx 5' 11
- Weight: Approx 130-140 lbs

I did not confront the driver.

I recommend not only taking the appropriate disciplinary action for placing himself and other drivers and passengers and your customers' freight at risk, but also requiring detachable FedEx "How's My Driving" signage on all rental vehicles.

So now it's ok for a Fed Ex delivery driver to pull up at the end of your driveway, beep his horn and tell you to get the package?

We order our dog food from Chewy and this happened today. Never in my life was a delivery driver so ignorant without any other reason other than being lazy.

Is the package heavy? Yes. Is it a delivery driver's job to deliver a package to your door? Yes. This driver wasn't even nice about it. Beeped the horn and said to get the package? What kind of people are you hiring?

Also, I'm assuming you would have to hire employees that can lift a certain amount or else they wouldn't be delivering for FedEx correct?

Totally disgusted at this service and when I ship my packages going forward, I will use UPS instead. I'm also reporting this to Chewy - from my perspective the shipper they choose needs to be not only courteous but do their job.

I made the mistake of shipping with you on an item I bought third week of Oct. I had it shipped thru Box and Ship in California. After about a week went by I wondered where the hell it was so I called. Believe it or not they went and picked it up, took my credit card info and quoted me a price of $95, boxed it and left it sitting on a shelf. Needless to say I was not happy, so this week I get a message from you people telling me it will arrive 11/4 on 11/5 I get another message saying 11/9. I could have sent it by mule train and had it here by now. Incompetence must be your middle name.

I purchase from shoes for crews
Tracking # 936269317203
FedEx is telling me that they delivered my package on the second of nov @ 4:19 pm it was a overnight package. As of November 4th 2020 .
I still have not received My merchandise I had purchased. Please contact me at
[protected] or email
[protected]@yahoo.com

I wanted to speak to the office on Queen Pkwy in West Columbia, SC about continuing delivery problems. The 800-463-3339 number gave me a robot that would not connect me to a person. I had to call a second time and spend about 7 min. saying no, no, something else, more options, etc. The FedEx Facebook page is chock full of complaints by other people and it looks like FedEx just shines-on any CS complaints.
Despite the fact that I have two porches with doors that have windows, the FedEx driver for my locality leaves my packages where they can't be seen from inside the house.
Ultimately, I reached a Technical Support person who was not a native speaker of English, so I assume she was overseas. She did take my complaint and said that she would pass the information along. I am not confident of the results since their policy is such that the local facility has "a private {phone} number" that insulates them from customer contact in the first place.

Dear Fed-Ex,

From Sweetwater music I ordered a very expensive Fender Percussion Bass guitar that I have been wanting for sometime. I was anticipating the delivery which got delivered today, Sunday October 25th.

The Fed Ex truck backed into my driveway and the delivery person got out, opened the back doors and jumped inside and I could hear him cursing while I saw boxes being thrown from the front of the truck to the back onto of each other. I saw my guitar in the Sweetwater box get thrown onto the other boxes then he stepped down and grabbed the box and walked up to the porch and tossed it on the porch. He did not set it down gently.

I was shocked of his handling of my package and I confronted him and asked him if he handles all packages this way and he said it will be alright and stop acting like a little girl, jumped in his truck and sped off? Unbelievable! Does Fed Ex condone this type of behavior? I sure hope not!

I have company that employees 134 people and if any of my people/project managers or customer service representatives conducted themselves in this way they wouldn't be here!

Sincerely,
Clinton Sanders
[protected]

Package tracking # [protected] was scheduled for Fri 10/23; waited all day and no truck even showed up. then got a message it would be delivered on Sat 1/24; same thing, a truck never showed up. in frustration and trying to get my package asap, i scheduled a hold thinking it would help. worse.
called and spoke to a Juan and then a Shantell who just kept apologizing but said they 'could' not help which in this day and age would really be impossible. found out that the package was at the main distribution hub at 8200 Elder Creek Rd but was told thye didn't have a phone number for that location. REALLY? they didn't have a phone number for their own locations? that has to be a lie. maybe they didn't want to give it out; but there has to be a phone #. they told me the hours that 8200 Elder Creek was open but Google says they are open 24hours a day.
absolutely no help, no service, and no caring!

21/10/2020
roughly 15:10
Tracking number [protected]
Driver banged on my door so loud he woke my baby who was sleeping upstairs. As I've opened the door he pushed my package into my chest and said delivery. I asked why he banged so loudly as I thought something was happening, My daughter was due back from school any minute and I feared it was her and she was being attacked or something. I was terrified!
Driver then became abusive and I was told to "shut your mouth [censored] you have no bell". Naturally rather shocked by this, I reacted and asked what the F gives him the right to slam on my door like that, hurt me and then call me that. He then became confrontational went the step back into my porch with his hand as though he were about to attack me, fortunately I managed to shut my door on him. As he turned to get back in his van I took a photo of his license plate which is LG67 FWA.
I am want this driver removed from my area and reminded about social distancing as he wasn't even wearing a mask.
Apologies for including the abusive words however feel they are relevant to the issue.

We purchased item on ebay-tracking uploaded on 10.17.20 early a.M. Showed on tr uck for delivery. Approx 1 p.M. The driver arrived right outside out home. Was parked on the street for over 10 mins. We yelled to him (so we could keep our distance) — hey-do you have a pkg for us. Driver: yes I do however there is a very large box in the way on my truck that I have to deliver "around the corner" before I can access your pkg. — we live on a round-about street — he had to drive by our home in order to exit our neighborhood — ...4+ hrs later 5:30ish we looked outside our home to see if perhaps the driver actually did do his job & place our pkg outside — no!
As of this writing — still no pkg. Checked uploaded tracking info. — wow! This driver edited tracking to show it is on the truck (again!) for next biz. Day delivery. Really? Fed - ex waste more and more of our time. Gotta get your employees to actually do their job — this driver was literally 15 ft from our drive-way sitting in his truck with our pkg and as far as we are concerned he refused!
Our address: 701 sagebrush dr., aztec, nm 87410 our phone [protected]
Tracking # if anyone cares is: [protected]

I have no control over delivery service when I buy something but 5 out of the last 10 deliveries have been to the house next door. When I speak to their customer service I get someone I can barely speak English. Tracking number [protected] is one example [protected] is another both from different party's but both delivered to the wrong house.

Saturday October 17th, 11:30am, Hampshire County West Virginia, Lake Ferndale private neighborhood (Springfield / Levels WV area).
Narrow dirt roads, posted speed 20mph. Had a small Fedex van PASS myself and another vehicle doing about 50mph, dust plume above the trees, very dangerous. Endangerment to my life and the other vehicle it passed. I chased it down and stopped it ready to pull someone out and best the dogsh*it out of the person until I saw it was a little female driver. Turned into a cussing match. Fedex needs to be ontop of this [censored]. I don't appreciate my life being endangered over packages or envelopes. Yes I'm livid. Sped off when I pointed to my dash cam. Van covered in so much dust I could not read the tags or the van number, but this is a small area here, probably not many females driving a FedEx van in hampshire county WV.

On Saturday evening, October 10th 2020 we were driving home from a trip out of town. We were on back roads in CT (Granby, CT to be exact at 7:00 p.m.) and it had just gotten dark. We watched a FedEx vehicle riding the bumper of another car and flashing the high beams. This is a two lane road but no passing zones constantly due to the terrain. This FedEx vehicle was so on this poor person's bumper it's amazing there wasn't an accident. We did write down the license plate number of the FedEx vehicle and felt compelled to call to report this dangerous driver that evening. The person at the other end on the 800 number was difficult to understand to begin with, but had no interest in our details and would not take the license plate number. I know if I ran the FedEx Depot at Bradley Airport in Windsor Locks, CT I would want to know about an employee out there on the roads driving so unsafe. It was scary to watch to say the least. The person in front of the FedEx vehicle was going faster than the posted speed limit.

I am extremely upset about my experience with FedEx International. I run a business and ship a lot with FedEx and they are failing me although I should be a valued business customer to them. My 7-piece shipment is stuck in Paris en route from Italy to NJ, USA for the last 11 days with no updates. I have been calling FedEx every day in vain, no-one is able to provide any concrete update or tell me when my shipment will get on the plain. I am just told to wait and that it didn't make it on today's plain because it was full. I am also promised a follow-up call every day for 11 days and not a single time anyone from FedEx actually called me back. I am at the end of my wit here. These boxes contain merchandise that customers already paid for. I stand to lose thousands of dollars and customers call us daily asking when their items will be delivered, And I cannot tell them anything because FedEx is failing me. I have been searching online on how to escalate my complaint and get my shipment moving and this is the only option I found. I hope someone from FedEx reads this soon and gets this issue fixed. I need my merchandise delivered now, all the estimated delivery dates have now been missed and status just says "pending". Someone, please help!

I received a small package delivered by FedEx. The only reason I found the package was because the I saw the truck pull into my driveway. The small package was left on the ground between my two garage doors. My front door is about ten feet away! Had I not seen the truck I would not have looked for a package there and probably would never had noticed it? There have been times when the driver doesn't even walk up the two steps to leave a package at my door. He has just thrown it from the bottom of the stairs. I'm very disappointed in FedEx and would never consider sending anything with them!