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FedEx Complaints 1760

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J
1:53 pm EDT

FedEx Delivery service

I received a small package delivered by FedEx. The only reason I found the package was because the I saw the truck pull into my driveway. The small package was left on the ground between my two garage doors. My front door is about ten feet away! Had I not seen the truck I would not have looked for a package there and probably would never had noticed it? There have been times when the driver doesn't even walk up the two steps to leave a package at my door. He has just thrown it from the bottom of the stairs. I'm very disappointed in FedEx and would never consider sending anything with them!

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M
5:26 pm EDT

FedEx Unsafe driver

At about 4:35PM my neighbor and I were walking our dogs on our street. This is a rural road, very hilly with lots of blind corners. The Fed Ex driver came roaring down the road and only missed us by about 3'. He then pulled up to the driveway at 91 Blood St, Lyme, CT and spewed out gravel while flying backwards down the driveway. When he came out, we told him that he should slow down. He glared at us and then hit the gas and went careening down the road which is a blind hill. This seems to be somewhat common with Fed Ex drivers and we do not have these issues with UPS and the other delivery people. Once I was in the state forest on a single lane dirt road and almost got hit by a Fed Ex driver who was speeding and using the forest road for a quick detour. This was pre-Covid and I made a complaint then but nothing seemed to come of it. Fed Ex has always had drivers that go too fast and someday someone will get hurt or killed. I wish that FedEx would stress safety to their drivers.

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L
6:28 pm EDT

FedEx Medical supplies delivered in the mud

TRK#[protected] Date delivered 9/24/2020

We are disappointed . This is the second time it happened and it was medical supplies first time.

27 Summerwind Circle N, Crawfordville, FL 32327

This happened this time in the middle of Tropical Storm Beta. We used to have good service. They would place it on the porch and sometimes knock just to let us know they were delivering the package. What happened to that good FedEx service?

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L
7:05 pm EDT

FedEx Deliveries

One of my meds was shipped FedEx overnight (and paid that rate). It didn't arrive until two days. I have a "Please buzz when leaving a package" notice by my door, so I will know there's a package there. The deliverer put the package directly under the notice, but didn't buzz, so I didn't know the drugs, which were in a styrofoam box, packed with ice, were in the 90+ degrees hall for hours, until I was leaving and saw it. The drugs were by then warm. A pharmacist at my drug plan told me to discard them, they will send a replacement. (The drugs I threw away cost my plan $1600, though I was responsible only for the co-pay.) I will register a formal complaint with FedEx customer service, as I many times before. They always tell me the local FedEx dispatcher will phone me. Sometimes he does, sometimes not, but the problems continue to happen.

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L
8:22 pm EDT

FedEx Delivery of package

Package arrived in Ellenwood, Ga. on 31 aug. scheduled delivery to me the 2nd of sept. It is now the 10th and it has been scheduled for delivery 5 times and still no package. It is sitting only 10 miles from my address. Everything about fedex is still operating in the 20th century. You people need to close your doors and start over. Tracking # [protected].

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F
8:49 am EDT

FedEx Driver complaint

tracking-number [protected]
Tried to contact Federal Express on this issue but could not get through.

The driver on the route where I live at the Christopher Court Condominiums in Montgomery Village, Maryland keeps leaving my expensive orders on a landing on outside steps leading to my condo, open to the elements, that is actually a common area. I gave a tracking number to a package above as an example of one such delivery but he does this with all my deliveries since I complained about him in June. I suppose he thinks this is spiteful and he thinks he is okay by leaving my packages (sometimes large boxes from Walmart) on a landing which about 25 feet from my door which he thinks is my property, but isn't. I actually have a large covered porch where other professional delivery people will leave packages. They don't leave them on a landing below. The package cited above is just an example and has been delivered. I had to haul it up from the landing. I have included the tracking number so you can identify the driver. I believe it is probably the same driver I have complained about before. I thought he had been disciplined or terminated. That previous complaint was in June when he dumped large packages near my porch when there was a large sign posted there indicating the tracking numbers and that they were being refused. He just knocked down the large piece of cardboard with the sign on it blocking the entrance and just dumped the large boxes, so that fell sideways. He was belligerent after confronted and would not take the packages back until instructed to do so by a supervisor.I do not know if it is the same driver but from that point on when I order mostly from Walmart, the boxes are all left on a landing between stairs leading to my a condo. My condo has a large porch where packages can be left near my door. Other non Fed Ex deliveries are left there.Your driver deliberately leaves my boxes on a landing about 25 feet down from my door. I guess he thinks this is spiteful and that the landing belongs to me. Again, It is part of the condos common area. These boxes are left on the landing, not near my door. They can be soaked with rain if I do not know they are down there. In fact one was. One was left there, I believe it was your driver also, from Amazon and belonged to a unit several doors down. I hope you can get rid of this guy or reassign him. Boxes should be left near the door of the residence. I received feedback before from a rep when I issued the June complaint and I though this driver had been reprimanded or reassigned. This community has all sorts of residents including seniors. They should not be treated in such a manner.

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Helpme11
Salem, US
Dec 10, 2022 10:58 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Is there a number to call. Fed Ex driver just ran me off the road when I was running on side walk. The truck actually tapped my left shoulder and I twisted my ankle. When I asked the drivers name he replied he did not have to answer that. When they drove off the passenger taunted me. Driver lic 505-3802.

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Connie T12
Fort Worth, US
Jun 23, 2021 10:54 am EDT
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We were driving on I 40 close to Santa Rosa New Mexico. A Federal Express driver created a roadblock by driving along side another truck for approximately 5 miles. Pictures of the trucks are attached. This happened June 23, 2021 at about 8:10 am. Trailer number of the Federal Express is P26422. Truck door had the number 239039.
The other truck was Cheema Carriers Corporation. I would think the owners would want to know about their drivers.

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Corinne Danel
US
Apr 26, 2021 3:54 pm EDT

I live in Portland Oregon and one of the Fed Express drivers drives like he is insane. All neighbors are up in arms over this guy. This is a quiet neighborhood with lots of small children and pets and everyday he speeds down Boston Ave. One of these days he is going to hit someone.

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M
7:37 pm EDT

FedEx Unsafe Driver

FedEx driver with P33170 heading west on highway 46 at 4:30pm. He was swerving all over the road. Almost hit multiple cars. Then when cars would try to pass him he would swerve into oncoming traffic. We tried to pass him as well and he did the same thing. He swerved in front of us almost causing and accident. I don't know if he was drunk or falling asleep. But I sure hope his behavior was not intentional. It was very dangerous.

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D
7:18 pm EDT

FedEx Ground delivery

Driver has started putting my packages at end of drive way by mail box and rains before I get home damaged boxes there's a carport by house with a sign stating all deliveries go under carport sometimes they are left outside of carport in front of sign and rain damaged to boxes
Fedex has made deliveries here for 10 years from company I work for with very little issues until recently
All deliveries need to go under carport.
The dollar value of some deliveries can exceed 1, 500.00 dollars

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K
7:28 am EDT

FedEx Refusing delivery

I have refused a package that was delivered to my home over a week ago, however, FedEx keeps sending it back to my house. I have called them 5 times to resolve the issue and am told it will be sent back to the shipper, only to receive a tracking update to tell me it is arriving at my home again. I have been sitting in my house ALL day waiting for FedEx to show so they do not drop the package off, since they NEVER knock on my door, so that I can again refuse the package. This morning upon checking my email, I again receive notice that it is going to be delivered to my house today by the end of day. I called and they indicate that it is suppose to be shipped back and should not arrive, but each time I am told that, they still attempt to deliver it to my house. I am LIVID. The closed FedEx dept. is 50 miles from me. I have no mailbox and cannot even leave my home to pick up my mail because I am stuck waiting on FedEx to refuse a package over and over again. PLEASE DO SOMETHING. FedEx Shipment [protected]: Dept. E02GM010-M, Invoice # ID:11593, weight 24 lbs, First refused Aug. 25, 2020. The package is to be returned to sender upon refusal.

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R
6:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FedEx Unsafe driving

The Fed-Ex Driver was speeding at 75 plus mph on hwy 5 from Weed Ca towards Redding Ca on Saturday August 29th between 2:00 pm and 3:00 pm. This driver was in the far left lane the whole time and passed us on the right at a place where the right lane was closed for construction almost hitting us. We Saw this truck off and on driving badly. Please see photos for Truck ID number. The driver was an older male with glasses and a beard. Any questions call Ray West at [protected]

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J
5:46 pm EDT

FedEx Shipping package

Ordered a filter housing for my pool with 2 day delivery. Over 10 days now. Pool has now turned green! Part sat in sacramento center 4 days and now has been in tracy center for 8 days! Apparently sitting on a truck and not out for delivery since apparently they cant or wont hire enough staff to deliver their packages. [protected]

Damage to pool because of fedex sub-standard operations.

Jerry adams

For: eric faul
One-way pool service

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M
2:38 pm EDT
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FedEx Delivery

Drivers are coming to the building and not making an attempt to deliver the package. I don't know if it is time, or not wanting to be bothered. For two days I sat home waiting for a delivery and two days I have received an email stating "Customer not available". [protected] is my FedEx tracking number. Dates of "attempted" delivery is 08/14 and 08/15.

Desire outcome: to give drivers access to customers, i.e., use intercom to call customer down to pick up package, or text or email stating driver needs for you to do curbside! NOT A PROBLEM! I can go downstairs to pick up my package. Just a suggestion.

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Hai Leo
US
Aug 16, 2020 9:44 am EDT

I had a package supposed to be deliver on Thursday. Tracking said out for delivery by end of day. I waited and waited nothing came then later said delivery pending. Friday it said out for delivery, nothing came. Saturday it said out for delivery, nothing came. And today is Sunday it said out for delivery ... still waiting but I doubt it.

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L
1:51 pm EDT
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FedEx Package was not delivered to my address

I was tracking package since it left shipper. Day of delivery I made sure to watch for delivery truck. They are horrible about just pitching packages in driveway. Not at door or on porch.I got text package was delivered. They didn't deliver to MY house. I Waited all day on them. Ive called every number I can find. No help. Finally emailed shipper asking for help. Complete idiots working at fedex. Or thiefs.

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Tonya Shelton
US
Oct 07, 2020 7:44 pm EDT

My guess is thieves. Exact thing happened to me. Shipped items to my mom who lives in a 1-bedroom apt. She waited all day, never left the house, kept looking through peephole whenever she a noise and no package. I called Fedex at 6:30pm and was told package was delivered at 11 that morning. Liars! Worse, I was told wait until the weekend and then file a claim and then wait 7-14 days for response. You've got to be kidding me. They all suck USPS, UPS & Fedex.

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A
11:41 am EDT

FedEx Shipment #[protected]

Fedex sent me text and emails backing up my delivery for days. They had the nerve to send a message this morning stating that my delivery was made yesterday and no signature was required.

What they didn't know is that I'd be taking screen shots of all the emails and texts and that I have a camera showing that there wasn't a fedex driver anywhere on my property yesterday! I wonder when they became a bunch of liars because I always had nothing but good words to say about them! I can't understand how they delivered when I received two messages telling me my order wasn't going to be delivered until today!

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I
9:36 pm EDT

FedEx Delivery

I was given a tracking number by Fedex and told my package would be delivered by the end of the day. Two days later and it's still not here. I am more upset about Fedex breaking their word than not having the item. What good is a company if they don't keep their word?
If any Fedex management is reading this my tracking number is [protected]

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J
7:51 pm EDT

FedEx Delivery

I have on several occasions told drivers not to leave packages in the driveway in the weather when they can walk 20 ft and put it on the front porch. I am sick of their poor delivery service and lazy drivers. They have damaged every package they have ever delivered. My next recourse will be next time on my property I will have them arrested for tresspassing. They are the worst.

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C
6:03 pm EDT

FedEx Priority delivery service

Priority delivery service was paid for. Delivery was supposed to be by 10:30 am CST. Package didn't arrive until 4:00pm. Service was between San Antonio Tx and Houston Tx.
Fed ex customer service provides computer generated canned responses online and barely English speaking individuals well versed in canned answers over the phone.
The damage has been done. They can do nothing to fix the late arrival of the documents.

Next time it will be UPS or even USPS.

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A
6:17 pm EDT
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FedEx Deliveries

I'm so upset and disappointed in the quality of service with Fedex in the recent past months.

They are not accurate when you call to track status of your packages anymore.

They have started holding packages in Customs and aren't accurate with when package holds will be released.

I was laid off due to the pandemic and have started a small business which helps with my bills and overall maintaining my life.

This is unacceptable. What can I do. I've tried escalating to management but it's like a spinning wheel.

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J
3:35 pm EDT

FedEx Return

On May 9, 2020, I placed an order online for a set of glasses and a salad bowl. Both arrived on May 14, 2020. The salad bowl was not what I expected and frankly, did not look suitable to serve food in, so I started an online return at the Bed, Bath & Beyond website. Following their directions, I repackaged the salad bowl and took it to a FedEx office in Olathe, Ks. The FedEx tracking number was [protected]. When I did not hear from BBB about the status of my return or receive a refund, I started tracking it online. BBB makes it incredibly difficult to find information about returns on their website, but eventually, through trial and error, I found it at this URL: https://tracking.narvar.com/tracking/bedbathandbeyond/fedex?tracking_numbers=392935658787&type=ret&locale=en_US&order_number=BBB6482735810. This is where I learned the salad bowl had been received by a fellow named Ewing at BBB's Lewisville, TX facility on May 21, 2020 at 11:33 a.m.

I waited a while to contact BBB due to the coronavirus things going on, but now, when I contact them, asking about my refund, they send me an email saying they will respond in 5-7 days. The last email I got from them with this message was on June 28. I still don't have my refund and no one at BBB is responding. I've attached some screenshots to verify my complaint. I just want my money back. Can you help? Thank youl

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Update by Janet Underwood
Jul 10, 2020 3:37 pm EDT

This is to clarify the first sentence:

"On May 9, 2020, I placed an order online on the Bed, Bath & Beyond website for a set of glasses and a salad bowl. "

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D
11:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

FedEx A driver who has no respect for people or property

FedEx truck number 410532 was speeding on Hillside Dr. in Warne, NC this morning at approximately 10:30. She was doing at least 35 on a 10 mph speed limit curvy mountain road. My wife and I were walking our dog when she flew around the corner and had to slam on her brakes. This is a private road. We have several elderly folks who walk with walkers up here, and even more who walk dogs on a regular basis. I signaled for her to slow down which she did until she passed us, then accelerated again.

On her way back down I stood in the middle of the road with my hand up to attempt to stop her and talk about respecting the people who live on our street. This time she did not slow down much and kept coming. Had I not moved out of the way, I believe she would have hit me. She would not look me in the eye as she passed, and again hit the gas full-on after I passed her mirror. I banged on the side of the truck for her to stop, but she didn't.

There is no excuse for her blatant disregard for our residents' safety. Several residents have already stated their disgust for the way FedEx drivers speed up our road. UPS drivers respect the speed limit and the people who live up here. Yours do not. Besides the danger to our neighbors, the speed at which your trucks round our corners are destroying our road.

I know FedEx doesn't really care about how their drivers behave as long as they get their packages delivered, and this will probably fall on deaf ears, but next time, I will have my phone ready to video.

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About FedEx

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FedEx offers a range of shipping services for both individuals and businesses, including overnight, express, and ground delivery. They also provide freight services, logistics solutions, and e-commerce support. Customers can track shipments and manage deliveries via the FedEx website or app.
How to file a complaint about FedEx?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required personal information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with FedEx. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with FedEx. Mention key areas such as delivery issues, customer service interactions, package handling, and any discrepancies in billing or charges. Include relevant dates, locations, and any communication with FedEx representatives. If you attempted to resolve the issue, describe the steps you took and the responses received from the company. Clearly articulate how the issue has impacted you personally, whether it be inconvenience, financial loss, or other negative effects.

5. Attaching supporting documents: Attach any relevant documents such as receipts, tracking information, correspondence, or photos that support your complaint. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with FedEx. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, an apology, or corrective action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. You will receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any updates or responses to your complaint. Engage with any replies from FedEx or other users to provide additional information or to follow up on your complaint.

Overview of FedEx complaint handling

FedEx reviews first appeared on Complaints Board on Oct 26, 2006. The latest review Package shipping was posted on Nov 20, 2024. The latest complaint Paid for overnight shipping- didn't deliver/said business closed or customer not avali was resolved on Jul 20, 2022. FedEx has an average consumer rating of 1 stars from 1784 reviews. FedEx has resolved 164 complaints.
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  1. FedEx Contacts

  2. FedEx phone numbers
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    +49 61 076 840 660
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    100%
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    Germany
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    +39 199 151 119
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    Italy
    +31 800 0222 333
    +31 800 0222 333
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    100%
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    Netherlands
    +47 63 940 300
    +47 63 940 300
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    Norway
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    +351 707 244 144
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    Russia
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    +34 915 209 060
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    Spain
    +46 40 169 160
    +46 40 169 160
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    Sweden
    +41 448 744 160
    +41 448 744 160
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    Switzerland
    +90 444 9339
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    Turkey
    +966 122 329 999
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    Saudi Arabia
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    UAE
    +852 27 303 333
    +852 27 303 333
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    Hong Kong
    +65 67 432 626
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    Singapore
    +82 23 338 000
    +82 23 338 000
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    South Korea
    More phone numbers
  3. FedEx emails
  4. FedEx address
    Three Galleria Tower 13155 Noel Road, Suite 1600, Dallas, Connecticut, 75240, United States
  5. FedEx social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 23, 2024
  7. View all FedEx contacts

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