FedEx
Reviews and Complaints

I ordered some parts from Rockauto. I had just moved 1500 miles away from my old address. Rockauto automatically used the old address and I didn't catch it until it had just shipped. I tried numerous ways through their website to fix it. They wouldn't let me redirect the package or hold it at a fedex facility for me to pickup. I tried giving fedex my new address and put a vacation hold on my old address with a note to not deliver any packages there. I looked at the tracking information and the package was only about 25 miles from me, but they were sending it 1500 miles away from me where I no longer live. I called fedex and told them that along with the fact that I didn't mind paying for shipping again to send it to the correct place. They told me there was nothing they could do (or would do). I told them that they didn't even have to ship it at all - I would go to where it was right now and pick it up - still they said that wasn't possible. As a side note, I have shipped many packages through UPS and they will stop (intercept) the package at the next destination and redirect it to anywhere you need it to go - although you may have to upgrade the shipping service or pay a fee. I tried rockauto who doesn't have a phone #, so all you can do is email them and they didn't respond to my email. So anyway, fedex delivered it 1500 miles away where I don't even have the phone # of the person who lives there and they don't know my address. So this isn't a complaint about their drivers, but instead the company - they suck! I will never use fedex again if I have a choice (on rockauto you almost always have a choice).

Today my box was delivered and the driver can over my flower pots and pushed my tire across the drive way about 3 feet instead of making the turn into the drive way or better yet pull beside the house and run it across. No destroyed my property and didn’t bother to tell me just left! Would of been one thing to come and tell me or leave a note but nope just did an hit an run on my plants broke it completely into pieces this happened at 2:10 pm June 29-2023

I could not recommend Fed Ex for Passport issuance. I paid a lot of money for a new passport. I still had to got to the Post Office to have everything checked and even the man at the Post Office told me I should go through my Congressman that I was paying a lot of money for not extra service.

Silly my, I stayed with Fed Ex because I had already booked them.

I was told that I would have the passport returned by June 9. June 9 was a Friday and I did receive an email from govWorks telling me that everything was being processed.

I waited until June 12 (Monday) and heard nothing. I called govWorks - waited form 35 minutes - an talked to a person who told me that I needed to talk with someone at the facility near the passport office. She took all my information and told me that person would call me.

NOTHING

Now I am getting nervous about getting the passport in time for the trip.

June 13 (Tuesday) called again. This time the man told me that they were working on it - he supposedly contacted them - and it was still in the government office.

June 13 - 10 minutes later - I received the passport.

2 and 3 days later - received a call from the person who was suppose to call me on June 9. telling me to call him back to talk about the passport. I did not.

June 28 - today. I am back from my international trip. Received an email telling me that "Your final documents are shipping."

This is horrible service and I believe that Fed Ex owes me a refund of sorts.

Virginia Simmons

Passport for Ralph McNeil

Do whatever you can to avoid using Fedex!

I spent hours carefully packaging a very rare clock with a ridiculous amount of expensive packing materials and they destroyed it. I paid for the extra insurance just in case, but of course they flat out denied my claim and said packaging was inadequate. I have shipped thousands of boxes with very little issues, I know what I am doing. When I tried to dispute the claim they bounced my call around and disconnected me many times, when I finally got ahold of someone who told me how to dispute the claim, they just came up with the same answer.

They do not care about you or your package, they robbed me of my money and left me high and dry.

India my shipment is stuck at custom without no information it's been 16 days .my shipment is from India to Malta europe. But it cannot be outside India .My Export shipment tracking number [protected]

Shipper: Vanlalruati

Reciever name is Simon Galea. I have been contact to india customer care around 20 time, but no one answer me we'll. And also without no information till now. Custom clearance or examination scan can be done 24 hours or 2 day. But why it delay i can't understand . Mrs Supriya Jain clearance adminstrator of FedEx Delhi is the incharge but how can it be hold long days . Kindly help me

Thanks you

Vanlalruati

Shipper

I was to receive a package from Amazon on June 16 but it never arrived. Fedex claims it was delivered and even showed a picture. Problem is that home in the picture is not mine. I live in a double wide trailer and they left my package at a brick house with a patio in the rear. I searched my neighborhood and no one received my package by mistake and no one has a house matching that picture. I contacted fedex in Corinth but since my supposed shipment was ground they wouldn't do anything. They gave me the 800 number and there all I got was the runaround. I asked to speak to a customer service representative and was told only the shipper could do that and ask for a trace since it was a smart post shipment. Not to smart if you ask me. Fedex will not accept any responsibility for what is blatantly their fault.

Every time I have a delivery where a signature is required, I always receive a message of Customer not available even if I am sitting of from of my house the whole day.

The driver even try to ring the bell.

I have to go pickup it at a store.

Yesterday, it happened again.

I call customer service like last time, but this time the CSR was not in the mood to be understood.

I opened a complain about the driver.

Hello Our Packages are Missing. It says delivered but not here. The Delivery Picture Does Not Match Our Door Where They Left IT. I checked all apts in this building and they are not here. I've called numerous times and get no one but automated help. I would have liked to speak to a human but it seems impossible. We would like some help please thanks

Fed up with Fedex, This is the last time I deal with them. Too many issues, too many times. This time I had a scheduled delivery on an especially important item. Waited days, as expected, then I got an email saying delivery will be a day early. Great... I thought. So I wait, all day, then the next.. Then it disappears off the map. No shipping updates, no progress, no information whatsoever for 5 days except that it left California and now after the early delivery update and no further progress posted for days, there was a shipping exception! Tried to get an answer as to what happened to it.. nobody knows anything other than what is online which is nothing but a confused mess., and nobody takes responsibility for a single thing. Just one excuse after another but not a single answer as to what happened to it or or where it is. A Warehouse? The drivers house? Are you kidding me with this? In this day and age? How are they still in business? So now it's up to the seller to start the long search/refund process and they have to deal with this FedEx mess. I am out an irreplaceable item and I have to wait for what could be weeks for a refund. The item can't be replaced at anywhere near the price I paid and I am furious with the FedEx incompetence and their line of excuses and lack of knowledge. I despise this company and their ignorance and their poor excuse for service. What a joke! What a sad Joke! Never had an issue with Amazon! Good riddance FedEx!

My tracking for this showed it was delivered,

Unfortunately I am unable to locate it. The proof of delivery picture shows it propped up next to my pond fence facing the Hwy.

I looked for this package and it is not where it shows in the picture. The fact that it was not delivered to my door has me wondering why.

This is the first time anything was not left at my door

I specifically requested the a/c unit I ordered be left on porch inside front door. Driver left 75 lb. package on sidewalk of a busy street in the rain. Top of box was open, not sealed. I am a senior with health problems and had to pay someone to bring it inside for me. Glad it wasn't stolen or damaged because that would be my problem right? What? My complaint is not long enough to get your attention? Well blah blah blah blah blah blah blah blah blah blah

Is that enough for you?

The delivery driver/s for Golden Valley Arizona 86413 is leaving packages with people who dont live in the park and with just random people who do live in th e park. We have maybe 10 spots rented on this property and the rest are being evicted ,( and with that they want to get back at me and this is one way they are doing it and thats by stealing the package given to them and signing my name) so they have been grabbing packages from fed ex and signing my name to it . I had stopped one driver the other day because when i seen him come in i followed him up the drive way , i asked him if he was looing for me and he said no , he left package with the manager. this person he left it with doesnt live here. Some of th epackages being brought are left with the neighbors of those who are already gone. Theses spaces are clearly marked with a number so if he doesnt see space 30 ( which is empty) you dont leave packages with the thieves' in 28. this happens all the time here. I dont appreciate people signing my name and i dont think it is right that the packages are being left with unknown people to do so. I live at 3535 W. Chino Drive #20 Golden Valley Arizonamy name is cynthia snyder, i have proper ID to prove it and these packages should be left with no one but me.I am the only manager here and i appreciate is fed ex would not drop packages with anyone and everyone. please.phone number is [protected]

I'm very disapointed in how fedex treated me i've called many times to get rudely hung up on and ran around 1st girl told me I could do it on the phone but couldn't help because she had other people waiting and she needed an address I gave her the girls address and she told me that wasn't the right address. I knew it was right 2nd lady emily didn't help us either 3rd was a guy we couldn't understand he didn't help us either the fedex guy in morrow county, told us we needed to go to fedex in mansfield where we sent it out from, so we did that and they told us they couldn't take the forms so that wasted our gas and time then we talked to 4th girl she was really nice told us we need to do it online so when we got home tried to claim a form wanted me to pay money so called again the guy that we got told us to fill a claim out and hung up but I can't cause it says smart post

The tracking number that you entered is for a fedex smart post shipment. Only the company that shipped you this package can file a claim on it, (i'm not a company, but I am the one who shipped it) and the claim cannot be submitted online. If you are the shipper, please refer to filing instructions at fedex.com/us/smart post guide and select 'tutorials'.

I am a 72 years old widow in florida living alone and a have children out of the of Florida in Maryland to be exact my samsumg phone is compromised and I can't get calls out an verily some texts.

My children and grandchildren are very concern because the don't receive my call or my texts for more than 2 weeks now.

I received via FedEx few days ago a got to pay $276 for a new virgin phone from Samsung and it was an ordeal to get a human to talk at Mint my provider for my reeplacement sim that I need to place in my new phone before I can get a corrected data on it.

Mint charges a $9.95 for a replacent sim and 3 to 5 days delivery but they went out of their way as expected and they sent my sim next day and charge nothing at all for everything.

Then I received confirmation from FedEx that I will received my package at 8:00 pm today at the latest.

This morning that was change to today at 8:00 pm today

When call finaly talk to a human been and i explain why i wanted my package by tomorrow at 8:00 AM the said that could not happen I ask for supervisor or a manager and he also said that could not happen I said I reserve my right to file a complain and review and that wouldn't be pretty.

Because now I will also go and I do the same with the BBB and anywebsite that have reviews for FedEx because I am retired and I have nothing better to do.

My question is why the brillant minds of young people big IT Mayor from Harvard that are pay handsomely well,they go out in the morning and they leave their brains at home watching Netflix that is the most awesome computer that God gave us for free and go out and they do stupid things all day long because if you don't have your brain on you can't think.

Since I am 5 years old I thanks

God everyday for the brain that he gave me and I use it all the time day and night my brain is always on.

When they send me to talk to a computer that is not a match for my brain their computer are also stupid and my brain is a better computer that anyone created by man.

Just saying...

One of your driver in the state of Maryland came to deliver a package today at 12003 Tarragon Road in Reisterstown, Maryland at 1:30pm. He threw the package in front of the mail box and he left. I asked him to put it in front of the Unit which was Unit L. I told him that he have to put it in front of the Unit. He said that he did not have to do anything and left the package in front of the mail box. However, stealing packages is a major issue with buildings that people and any stranger can go in and out. Nevertheless, I took it to the unit myself. This is the foolishness that we have to deal with which is unnecessary. His tag number is 8B-D5823.

Delivery 6/10/23. I'm sick of calling their customer service - lip service, nothing ever changes. Fed up with FedEx! Their drivers can't read or are too lazy to actually read the street signs to know where they are. They obviously don't know the difference between Terrace and Drive, ultimately getting it wrong every time. My packages get delivered to the house on ** Drive, a block over, and I get their packages at ** Terrace! There's plenty of street signs and we have big house numbers, so what's the problem FedEx?

Drivers leaving packages on ground by road or placing in mailbox, which makes USPS remove package and toss on ground. Now I have provided a large box by my shop. UPS and USPS and amazon use this delivery location. The end of the lane is about 1/4 mile from my home and not visible unless the use of binocular's. Last time it was medical supplies!

Now I pay for delivery to my door! If I wanted it on ground 1/4 mile away I would not pay you for delivery. I intend to talk with my suppliers about using UPS. They are a great service you should learn from them.

I have signed up for your so called delivery location service, that was a waste of time.

I would like my shipping charges returned to me,you have not fulfilled your obligations.You contracted with me to deliver to my home, this you have not done.

Package was sent to me ground on 6/2/2023. Showed a delivery date of 6/8/2023. On 6/8 package did not arrive, status went to "pending" no estimated delivery date. Spoke with a Representative on 6/10/2023, was told package was still in Inidianapolis due to high volume of packages, but would start moving on Monday 6/12/2023. I asked why the website says that it left Indianapolis on 6/6/2023 at 2:12PM, her answer was "it is still in Indianapolis. When I asked to speak to a supervisor about this I was told that I was not allowed to speak to a supervisor because of the type of service. It is one thing to have a delay, things happen, not to inform the customer of the reason, and the progress, is simply horrible customer service. To have a website that delivers different information than a represent is misleading.

[protected]

[protected]

[protected]

[protected]

All 4 identical items shipped from the same location, same date, same time.

3 arrive at the same time, the 4th item, [protected] misses the destination BY 1050 MILES AND WITH NO ESTIMATED DATE OF DELIVERY!

While I appreciate the sympathy and apologies, I only have one request. Please explain the REASON, not the EXCUSE.